✅ Verified Review
| Barcelona to Lima via Amsterdam. The overall experience with KLM was a nightmare. We arrived at the airport in Barcelona and Transavia was not able to print our boarding cards for the second flight (Amsterdam - Lima). Due to bad weather, we had to sit for 90 minutes in the aircraft, waiting to take off. Due to the delay, we had 15 minutes to make it to the second flight in Amsterdam but since we had no boarding cards, we had to rush in to the transfer desk. At that point the Schiphol airport was already a completely chaos. Queues everywhere. Not info at all where should you start queueing and so on. We lost our flight and had to wait in line for 8 hours to get a re-booking. KLM told us that the next flight (the following day) was full, but we could fly via Bogotá to Lima. We didn't want to do another connection but KLM said that they would only cover the hotel for one night (August in Amsterdam, not a lot of budget options to stay overnight). Our agent in Schiphol was extremely rude. I can understand that she had an awful day, but waiting in line for 8 hours is neither fun. We ended up accepting the flight via Bogotá and headed to a hotel we booked (KLM hotels were all booked out but KLM explained that they will cover the hotel expenses afterwards). The following day we took the flight and landed in Lima without luggage. Nobody knew where it was. When contacting KLM they said that they were not responsible for our accommodation but Transavia and that regarding our baggage, we had to contact Avianca, the airline which brought us from Bogotá. 64 hours later (plus an overnight in Amsterdam with our luggage locked at the airport) we just received our bags. I can understand bad weather. I can understand chaos and delays. But I won't accept irresponsibility and bad manners. To me it seems as they just want to clean their hands as soon as possible, even if you buy the tickets from them.