KLM Royal Dutch Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 846 reviews
7/10
4 star Skytrax Rating
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10/10

"Overall really impressed"

(United Kingdom)

Trip Verified | Manchester to Lima return via Amsterdam, for the first time in KLM's new world business class.The day we flew there was a power outage at Schiphol airport. Fortunately none of our flights were cancelled, though our connecting flight from Manchester was delayed and gave only us 20 mins in Amsterdam to catch our Lima flight. Staff were extremely good in up-dating the information and honest, saying if we were late the next flight would not wait. Our long-haul experience was fantastic, no delays or luggage issues, the FA's were really friendly and engaging; it was obvious that they took pride in their jobs. The seats are really comfortable and lie flat - on return flight slept for 6 hours. The IFE was current, good resolution and although the screen was fixed never felt I wanted to adjust the screen. Catering was of a high standard and tasty (though not as great variety of choice as offered by middle eastern airlines) and was never left lacking. One the subject of catering, the photos of short-haul sector catering - the chicken salad with accompaniment is what KLM presented on AMS to MAN compared with our BA Club Europe meagre offering of an unappetising chicken sandwich (GOT to MAN in Feb 2018). Overall really impressed and would not hesitate flying KLM business class long-haul again.
AircraftBoeing 777-300ER
Type Of TravellerCouple Leisure
Cabin FlownBusiness Class
RouteManchester to Lima via Amsterdam
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"is the cheapest ticket"

(United Arab Emirates)

Trip Verified | Bahrain to Kuwait on an A330 in December 2017. On this 1 hr flight, they served juices and waffle. The plane looks old and the crew looked tired which resonates as a gloomy trip. This is the cheapest ticket compare to the legacy and budget airlines flying between this route. Seat pitch is ok. Upon landing, we were stranded in the taxi way due to some other delayed airline blocking our designated gate. Since we were not moving, the air became really hard to breathe in as it smelled like the exhaust from the engine. A female passenger went ill and her children got out of their seats to seek assistance but a crew sitting behind a few rows shouted at them to sit since the plane is still taxiing. Unfortunately, none of the crew who were assisting can speak Arabic. How can an airline send their plane to an Arab country with arabic speaking travelers with cabin crew who do not speak the language?!
AircraftA330
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBahrain to Kuwait
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"a pleasure to fly KLM"

(Norway)

Trip Verified | Oslo to Amsterdam. I would like to thank KLM for the excellent service offered. Boarding was on time and fast. Nice and very clean Boeing 737 aircraft. The Captain gave a warm welcome message in perfect English. The cabin crew did a professional job and were perfectly groomed and polite. It is a pleasure to fly KLM.
AircraftBoeing 737-700
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteOslo to Amsterdam
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Service during the flight was good"

(Netherlands)

Trip Verified | Excellent flight with KLM. I flew from Amsterdam to Mauritius. Besides the little delay (20min) due to a catering problem, we were able to arrive before schedule in Mauritius. Both the cabin and cockpit crew gave us an excellent heads up on the situation. Service during the flight was good, friendly cabin crew who often walked through the cabin with a tray filled with glasses of water and juices during the night. WIFI System in the B787-9 works well, pricing is a bit expensive but the speed was good enough for checking out social media, emails and messages.
AircraftBoeing 787-9
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteAmsterdam to Mauritius
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"refused to refund my upgrade"

(Uganda)

Trip Verified | Birmingham to Entebbe via Amsterdam. Worst service on check in, and after-sales I have ever received from any airline. I took an upgrade to Business class, advertised on the website as allowing cabin baggage of 18kg, and check in of 32kg per bag for 2 pieces. My bags were 27kg each, but they declined to take them. Also they declined to reverse the upgrade. I dropped off valuable excess luggage to fit in 23kg allowance for economy class and travelled economy, but after sales service still refused to refund my upgrade. On the flight, I received no business class service as cabin crew told me it was not pre-booked for me. Very disappointed, I will never use or recommend their airline to anyone again.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteBirmingham to Entebbe via Amsterdam
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"my second flight canceled"

(United States)

Trip Verified | I had an international flight from Tehran to Los Angeles via Amsterdam, but my second flight canceled. They sent us to Boston for 11 hours stop there and then on United Airlines to LA. I had to carry all my luggage in airport there was no connection flight to carry my luggage. It was awful hospitality during the flight to Los Angeles because we have to send with better flight because our flight was international. Long, and so low class flight with poor condition in airplane. No working the tv front of the chair and so old. I asked for another blanket, they didn’t have extra.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteAmesterdam to Los Angeles
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"my bag was broken and damaged"

(France)

Trip Verified | Muscat to Luxembourg via Amsterdam. My bag was delayed, they promised me at the airport to deliver it to my residence. Unfortunately, my bag was held at the custom, and only after two weeks of nagging they finally clarified that they can't deliver it and I need to take it personally from Luxembourg custom. Since I live in France, (in Pau, very far away from Luxembourg), I had to travel back to get it. The transportation is already expensive and if the delay didn't happen I would have avoided this problem. So I talked to the costumer service to refund me the transportation and until Now I get rejection. When I got my bag, it was completely broken and damaged but they told me that I could not send a reclamation because I did mot get my bag only after 3 weeks of my flight.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteMuscat to Luxembourg via Amsterdam
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"a very relaxing mood"

(Netherlands)

Trip Verified | Amsterdam to Birmingham. Since I'm not feeling very comfortable flying I am always searching for more information on internet on how to feel better etc. and I read an article that if you tell the flight attendant when you arrive in the aircraft that you are not feeling confident to fly then they can give you a bit more attention and believe me, it feels much better. I do that each time now but this time was very different as the flight attendant actually directed me to the pilots before take off so that I could ask questions and talk to both (pilot and co-pilot). They asked me at which moment of flying is uncomfortable for me and they gave me some explanations and answered to my questions for 5 minutes. I had no issue after that flying in the aircraft anymore that day. I was really relax and could attend my business meeting on a very relaxing mood too. I felt home! That's why I am choosing for KLM.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteAmsterdam to Birmingham
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
6/10

"represented value for money"

(United Kingdom)

Trip Verified | Manchester to Los Angeles via Amsterdam. The flight from MAN to AMS was punctual and excellent. I had upgraded to an extra legroom seat for £5 and it was more than worth it. The cabin layout is 3-3 and there was nobody else in my entire row either side! A small breakfast sandwich and hot and cold drinks were served. The cabin crew were excellent. The flight from AMS to LAX left slightly late but arrived bang on time. The cabin crew were wonderful, and my favourite thing about this flight. Last minute at AMS I upgraded to an extra legroom emergency exit seat; it wasn't worth it. The seat was narrow and, frankly, uncomfortable. Two meals were served during the flight, as well as snacks and regular drinks. There was also a self service bar for drinks and snacks; excellent feature. The food and drink were fine. Unfortunately, the IFE didn't work for most of the flight, which was disappointing. Overall, KLM wasn't perfect, but represented value for money and a fairly good product. The cabin crew on both flights were superb.
AircraftBoeing 737-900 / 747-400
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteManchester to Los Angeles via Amsterdam
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"broken head support"

(Canada)

Trip Verified | Calgary to Bangalore via Amsterdam. The seat has a broken head support and when I mentioned that there was no help provided. I had to travel a long flight of approx 9 hours without proper head support. Staff are not friendly at all they won’t respond well. I would never prefer this flight until this is my last option. Air Canada is good with friendly staff and the give the best service in terms of seating and comfort and provide fine food.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteCalgary to Bangalore via Amsterdam
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no