KLM Royal Dutch Airlines

Not Verified | After calling to confirm I could take my dog on a flight. I booked the flight 2 weeks later online. Then to register my dog for the flight I was then told the flight doesn't take dogs. Business class ticket totally unusable now. Asked for credit, was told they don't give credits since covid. Then asked for refund or to be able to transfer to family member told not possible. I'm now out 1700$ for a mistake made by a klm agent with no recourse other than to sue in small claims. Will never ever book or use klm again.

Not Verified | Ground experience was good. Although the "Sky Priority" security check was not yet opened BC our flight was very early in the morning. The Lounge was the most inviting and unique in its environment. GREAT Business class layout. Although not an ‘enclosed' space but the layout keeps your space very much hidden from others in vicinity. Service by FA's was impeccable. Food quality excellent and frequency of meals was very adequate. Perhaps the most outstanding feature was the tableware such as plates, silverware, cups, etc. They were the most unique part of the meal and food presentation. IMO it's the business class offering in the European Flag carriers.

✅ Trip Verified | This review will be a little long because there is a story to tell to get the full experience. I went to italy after finally settling my divorce after 2 years. I went to be with a friend who after 4 of the 7 days ditched me. Mind you she was my translator and lived in italy and my guide around the city. So when she left on day 4 I was left to figure things out on my own. Mean less to say things only got worse. I tripped and fell on day 5, smashed my glasses into my eye cut my face up around my eye bled really bad and walked 2.5 km back to apartment with no help. Few days later i get on this flight back home.. i was so ready to go home, bruised and battered literally by life and my vacation and was expecting nothing but the worse of a flight back home. To my surprise i got on flight DL9418 on January 18th @ 06:30 am local time and it was very pleasant. The plane was nicer than the one i arrived in. I sat in my seat and it was very spacious and the pilot got us in the air quickly. Then here is where i think KLM stepped up from other flights i have been on. Including over delta. The two flight attendants were very kind. Most people avoided me with a cut up eye and bruised eye. I am 6'3 and about 280 lbs. So i am sure i am little intimidating and with a cut and bruised eye i understand. But these ladies were very concerned about my well being and if i had a good trip. Keep in mind i am not anything special. I am below average guy so it was genuine concern and care these ladies had. The brunette was very sweet and came back with a special meal and said i brought this for you. Also made sure i had drinks throughout the flight and wanted to make sure at least one thing went well on my trip. And i must say, she succeeded. Even as i left she wished me well as i left. In a week of failures, i at least felt good for few hours in the one day and i would suggest to anyone flying from BLQ to AMS to try to give KLM a try as the service I had that day was exceptional. If they provide this service across the board, they will continue to have great success and I will be glad to tell me story to others. For the money i spent that week and the bad week i had, the 2 hour flight made everything seem not as bad as it once was. Thank you KLM and thank you to the two flight attendants that day.

Not Verified | KLM is one of the worst experiences I have ever had. 1) Staff very unfriendly, I was running a lot to catch a flight at a change over and got it at the last minute. When I got onboard I asked for some water as I am getting a cough, but the flight attendant simply said, they cant provide any service until the flight takes off. I was surprised to hear that and told them my situation, he refused again, I had to get out of my seat to ask another attendant and he gave me the water. 2) Very old planes: all flights are very old and no new technology. Old seats, old screen. I felt like I was sitting on rock on these seats and was very uncomfortable. All old movies and they don't even work, if it stuck while playing you can’t do anything. 3) Bad food: there is no second option for food. You have to eat what they give you. No selection. 4) Seat reclining: Even after you complete your meals and everyone is ready to sleep, I had to request the passenger sitting behind me to check if he is okay to recline my seat. He simply refused and said he was watching a movie. I called the flight attendant again to let him know, again, he simply said I have to resolve that with the other passenger and he cant do anything. This is my last time taking KLM, don't use this airline unless you get a real good deal, pay few more dollars and take any other flight but not KLM.

Not Verified | This is a terrible airline. They first changed my husband’s seat. He was part of a party of 5. Then they rebooked me on a different flight, costing me thousands of dollars to change my domestic flights. I lost my shift as a doc and my daughter as an ultrasonographer. Lied about a flight that was cancelled-it was not-and then expected me to cancel check in to rebook me, after cancelling my booking reference. I will never fly with them again and they were the only overseas airline I have ever flown. They just do not care. Wanted to give me a voucher-I never will fly with them again. It is not worth it. There are lots of airlines to choose from. Do not let KLM be your choice.

✅ Trip Verified | We flew from Amsterdam to Curaçao and back with 2 adults and 2 children of the age of 11 and 12. Everything went smooth. The KLM app works really great. The food was nice. The cabin crew were very friendly. Only good things about the flying itself. This was my third flight with KLM. Before I flew twice to Bangkok. Same experience. This year I'll fly to Seoul but unfortunately not with KLM. The KLM tickets are ridiculous expensive. €1700 for one person without big luggage. KLM seems to be the only one. All the other companies have the luggage included. Now I'll fly with Qatar Airways for half of the price with suitcase! €850. If the price was good I'll always fly with KLM but otherwise I'll fly with other companies.

Not Verified | Definitely one of the best Airlines in Europe. All flights were on time and their crew some of the best out there. Upgraded very cheap LIM-AMS which was the best decision for a Long over night flight, crew were so kind and attentive and was more hosts than crew. KLM is my number one airline choice short and Long haul.

✅ Trip Verified | Zeer teleurstellend contact met KLM tijdens een noodsituatie. Hun beloofde kernwaarden van klantgerichtheid en betrouwbaarheid waren ver te zoeken. Wachttijden aan de telefoon waren steevast langer dan een uur, en de klantenservice reageerde traag en ineffectief via de app. Beloften over een voucher bleven onvervuld. Een frustrerende ervaring die haaks staat op wat je van een vooraanstaande luchtvaartmaatschappij verwacht. - Very disappointing contact with KLM during an emergency. Their promised core values ​​of customer focus and reliability were hard to find. Wait times on the phone were consistently longer than an hour, and customer service was slow and ineffective to respond via the app. Promises about a voucher remained unfulfilled. A frustrating experience that is at odds with what you expect from a leading airline.

✅ Trip Verified |  We paid for specific seats months in advance and they changed their plane and no refund of seats were given. Customer care was robotic, and they gave a 50 CAD voucher for compensation, which kinda felt humiliating, tbh. Booked on Delta, operated by KLM. KLM continues to be on a cheaper side, but don’t pay for seats in advance, they don’t honour it, instead just wait for check in window and try your luck

✅ Trip Verified |  Its over 20 years that I travel with KLM & it has always been my favorite flight, best service & never nothing to complaint. My recent KLM flight to travel Brussel-Nairibi & Back though was different. 2 days before the return flight, I received a notification that my flight is cancelled & I got a replacement flight with Emirates. I had paid extra for extra luggage & suitable seat due to my Shoulder pain, while the flight of Emirates I was given, had different luggage policy, the flight was much longer, the stop in Dubai was around 5 hours & the seat they gave me was not comfortable. Plus the fact that I was forced to pay 240EUR in Nairobi due to luggage policy difference from KLM to Emirates, and I had a horrible stressful checkiin as the airport checkin desk was totally confused with my ticket, and I arrived 5 hours later than normally scheduled by my original flight in Brussels. I lost a very important appointment in Brussel, plus after arrival, luggages of 30 persons were lost & we had to wait in Brussel's airport for an hour to find our luggages. I claimed all these, where I arrived with so much delay, the stressful situation that caused me health condition, losing an important meeting & having being forced ot pay extra 240EUR for my luggaes as KLM accepts 12Kilo hand luggage but Emirates only 7 kilo. After all these inconveniences, after 1.5 months, I only received 300EUR from KLM, they did not even compensate me for the 240EUR extra I had to pay for my luggages. This is unacceptable that customers pay extra for suitable seats, pay extra for luggages then my flight is changed to another agency, I loose my luggage option, my special seats that I had paid extra. If a flight of KLM is cancelled, I should get a new KLM flight. If I wanted to travel with Emirates, I would have had purchased Emirates in the first place. This is unacceptable that KLM cancells my flight & replace it with Emirates. I had arranged this travel to relax after having had difficult timing in my life & my beautiful travel eanded with the worst stressful experience ever plus all the extra expenses that I was not reimbursed by KLM.