KLM Royal Dutch Airlines

AMS-SIN-AMS. Flights were very good. Both Flights on schedule. Flight attendants were friendly and service focused. Seat is fine leg room substantial. Good value for money. In my opinion KLM is a 4 star airline.

Flew MME via AMS to NRT return. Outbound flight from Durham Tees Valley delayed by 20 minute because of snow storm still arrived plenty of time to catch my connection nice snack and drink service for this 50 minute flight. Amsterdam to Narita good service and FA's food good. Return delayed in Narita due to technical problem by 2 hours FA's good and very forthcoming with information about my connection flight good food decent. On arrival in Amsterdam missed my connection was booked onto the next flight given £20 for food and drink 50 euros off my next flight free phone voucher so I could contact home and free shower voucher to use with the mercury hotel. Overall even with the delay could not fault KLM's customer service.

Washington Dulles via Amsterdam to Nairobi. The service was very competent and friendly. We had a mechanical problem with the aircraft from AMS-NBO which caused a significant delay. KLM did an excellent job communicating with passengers finding a new plane and calling in a new crew. Fortunately I was able to use the lounge but had friends in economy and they were all pleased with the service.

Amsterdam-Barcelona and back. Really nice service friendly staff. The connection was not very cheap but it was worth the money. On the return flight the food wasn't quite tasty but that's not so bad. If you don't have to have all the free food and stuff it's better to just fly a Low-Cost airline. I recommend this airline!

PBM-AMS 747-400. Seats in row 64 and 65. Late departure due to sloppy work at embarkation not to blame the airline. Bumpy flight due to turbulence again not to blame the airline. Entertainment system is OK though there is a lack of choices when flying regular with KLM. Seats are diminutive for me (being 6 ft 5). Food and beverages are good. Staff is very friendly and professional.

Great flight from JFK NY to Schipol. Great service good hot food. Had to change flights for return folks at Schipol were very accommodating and courteous. Got back to JFK and realized how awful NY is compared to Holland.

Warsaw - Incheon and back. Everything was so-so but the entertainment system was awful. I'm a music and movie lover so was quite dissatisfied to see such a poor selection to choose from. Also the airplanes were not the cleanest I've seen. Positive were the comfortable seats in Economy class I could even stretch out.

NCL-AMS return. Full but comfortable flights. Cabin crew smart and efficient. Flights on time. Snacks a little disappointing but adequate. A very straightforward route to Amsterdam from the North East.

Flight 429 Amsterdam to Dubai 22/03/2013 dep 22.05 arr 07.30. Seat 8J economy comfort. All in all a pleasant journey with friendly and efficient crew marvellous (old) plane delicious dinner after departure and cocktail service and snack short before landing. The recline in economy comfort is helpful to relax and worth the 100 EUR extra for it. The seat is situated in the quieter part of the MD-11. The MD-11 is very roomy. A pity the aircraft will soon leave the fleet. The entertainment is a bit old and the screens small.

A pretty good flight last year (July 2012) from Amsterdam to Narita. Excellent in-flight entertainment - not a lot of movies in French and no French introduction in general (which is pretty normal). I had problems with my headphones at the beginning of the flight I called for a stewardess. She came 30 mins after I called her with new headphones 10 minutes later. The seat pitch was not very comfortable for me. In conclusion KLM is a pretty good airline. This flight was better than my flight Paris-Tokyo on Air France.