KLM Royal Dutch Airlines

✅ Trip Verified | Manila to Amsterdam. Had a pleasant flight. Plane left Manila on time and we had a 2 hour technical stop in Taipei. Aircraft was clean and the seats were comfortable although the pillow was quite small and thin. Food was delicious and filling and flight attendants were courteous and professional.

✅ Trip Verified | Los Angeles to Amsterdam on Boeing 747-400. Entertainment is a joke, no good collection, no touch screen and they provide a dollar store ear plug and not head phone. The staff are so resistant about serving you an extra drink if you ask one. During boarding the plane, one person said I have redo checkin as the machine seems to be not recognizing my boarding pass, when I went to get it redone the other person after standing in line again said it’s already checked in. The overhead had no space for my luggage.

✅ Trip Verified | I travel a lot with work and this was my first time with KLM flying from Milan to Billund via Amsterdam. Never have I experienced such a bad airline. Not on time, unprofessional staff and just poor in general. The plane was dirty and old. They were 55 minutes delayed on my flight with no explanation and no help to make my connection flight.

✅ Trip Verified | Amsterdam to Minneapolis-St. Paul. My son and I were on this flight, coming home from a 17 day, four country European vacation. We were quite tired from staying up the entire night before watching the Minnesota Vikings play ina championship game. When he sleeps, my son wears an expensive, custom-made mouth guard to prevent teeth grinding. Meals were served on the flight, and when he woke he put his mouthguard on the tray and forgot about it. Yep - he then handed the tray to a flight attendant and didnt think about the mouth guard for about 1/2 hour. He ran to the back and explained his predicament. The attendant we thought had taken his tray said he would check the trays. We were not feeling optimitistic, and also felt bad to be putting them to this work. He came to our seats later and said it wasnt in any of his trays. This was the answer we expected. We thanked him for his time and considered it a costly mistake. About an hour later, this gentleman came back and asked my son to come to the back. The attendants went through every single tray and found it! These were amazing attendants and fantastic trhoughout the flight, which ended up having to be rerouted to Detroit at the last minute due to snowstorms in Minneapolis. A huge thank you to KLM and this anazing crew! I wish we had been able to thank you more personally on the flight.

✅ Trip Verified | Evening flights Zurich to Bucharest via Amsterdam with KLM on Boeing 737-900 each. I am Flying Blue Platinum For Life member, so having the highest status you can get with AF and KL. I had at check-in seat 7D on the first leg. Shortly before boarding I was called with a few other passengers to the gate manager, being informed that our seats have been changed. The gentleman right before me to 7F, me to 29D although he had no connection and even though the flight was delayed about 40 minutes. As reason I was told that the plane (originally B737-800) had been changed to a smaller airplane. That happens and I understand. But when boarding the aircraft was a bigger B737-900 - making my seat change outrageous unacceptable! I was telling this to a crew member in the back of the plane and she saved the situation, organizing me seat 3D. What a great crew also later during service! On the other hand, I do not understand and accept the decisions of the station management in Zurich. It's dangerous to gamble with the loyalty of the top tier frequent flyer members. There is a vast choice for flights all over the globe and as frequent flyer I am able to make my choice! Either I get my tiers privileges or not and then I not booking anymore. So a my big gratitude and thank to the crew. The flights themselves were eventless and I arrived just 25 minutes late in OTP.

✅ Trip Verified | Flew out of Copenhagen, 6am on KL1124. Spent the day in transfer in Amsterdam. Came back to Schiphol at night to fly KL461 to Tel Aviv. Economy class both flights. Efficient all the way. On time departures. Early arrivals. Both flights fully booked. Good cabin service from great staff. Served vegetarian meal on Tel Aviv flight: very good indeed. No inflight entertainment on neither flights, not a problem for me. Have flown KLM before and will do again. Only annoying thing is fellow passengers with lots of hand luggage in cabin. One passenger got very aggressive with one crew member who needed to call the captain to get things calmed down. Problem was that the passenger was carrying too much hand luggage into the cabin. Airlines need to be strict on the rules. But I compliment the female hostess skills in handling the very rude and emotionally hysterical male passenger. Good on you KLM, thanks for good flights.

✅ Trip Verified | We booked a flight with KLM for our child using the Chaperone service, may I advise anyone not to do this. It cost us an extra £92 on top of the flight which was already more expensive than other airlines. The flight was due to land at Leeds at just after 10pm. However the flight took off and then due to a technical issue had to return to Amsterdam. This is ok but no-one informed us of this, then after waiting we heard the flight the cancelled. Again no one called to say our son was safe, the chaperone we heard took our son to the KLM lounge and left him there with the lounge staff, neither the chaperone or the lounge staff thought to use the big folder around the child's neck to call the parents. Therefore we were running around Leeds trying to find out what was going on. We had called family in Amsterdam whom had return to the airport to see what was going on there also but no-one knew. Eventually at 01.30 we tracked him down to the KLM lounge. KLM never offered any apology or a hotel as thy are supposed to. Why didn't the chaperone or lounge staff call us. To me this is nothing more than neglect. KLM took 2 weeks to answer my email of complaint and then took 2 more to come back with an offer of the flight payment up to £250 plus £92 for the service and £100 family day if we paid for it first and sent them the receipt. The way they have been with us I am not sure they would do this so wouldn't spend that extra money on the off chance. I believe this is totally unacceptable as we are entitled by eu law for the flight money back so they for company like this to offer a £100 voucher for child neglect just goes to show how much emphasis they put on childrens well being. I suggest you never use this service from this airline as this is totally unacceptable.

✅ Trip Verified | Los Angeles to Amsterdam. Jan 18, 2018. I am sitting on my seat in flight KL0602 departing for AMS from LAX and I don't need a minute longer to wait to give a review based on my experience so far. I literally had to yell at two people who were forcefully trying to fit their bags over my laptop in the overhead compartment. After the third person attempting the same thing I had to pull my laptop out. This is ridiculous the staff are not even paying attention.

✅ Trip Verified | Flew Oslo to Frankfurt via Amsterdam. Four KLM intra-European flights in three days, all of the same high and consistent standard. On time, good legroom, decent snacks (especially the typical Dutch cheese-sandwich), very good choice of drinks. Best of all was the crew spirit! Cabin crew were charming on each and every flight, no matter how full the aircraft was. On one flight even the pilot came out of his cockpit and made his pre-departure announcement whilst standing in front of the guests giving the whole flight a personal touch. For this high service level I am absolutely willing to pay the extra Euro compared to no-frill-carriers.

✅ Trip Verified | Amsterdam to Oslo. Really good service overall, the boarding was fast and easy, we got direct connection to terminal even though we were flying a small plane (Embraer 190). The crew was nice, the flight was on time and seats were comfortable. Just a little bit expensive.