KLM Royal Dutch Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 846 reviews
7/10
4 star Skytrax Rating
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9/10

KLM Royal Dutch Airlines customer review

(United Kingdom)

AMS-BKK return in business. Overall a most enjoyable experience. Boarding was poor. All sky blue members were invited to board at the same time as Biz passengers. This led to a mad rush. On board service was very friendly and professional. Staff on this flight were mature and very experienced. Fast track immigration at BKK was most welcome. A very pleasant experience.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

KLM Royal Dutch Airlines customer review

(United Kingdom)

Flew Amsterdam - Chicago on a 747-400. Whilst I can't really fault the in flight service it is hard to enjoy anything when you are allowed only the room that you might give a battery chicken. Most miserable long haul flight I have experienced.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

KLM Royal Dutch Airlines customer review

(Greece)

AMS-MAN 18/8. The return trip was even more disappointing. I hadn't realised that KLM is now all self service (including baggage drop off) and nobody knew what they were doing! KLM staff were few and far between and when I did find one was spoken to in a very unhelpful and abrupt manner. Again my seats were changed and very poor level of service on board. Will avoid for another 15 years!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
4/10

KLM Royal Dutch Airlines customer review

(Greece)

MAN-AMS 15/8. After a series of poor flights I hadn't flown KLM for 15 years giving them another chance proved to be a mistake! Check in was chaos and involved a 30 min wait. On their website they make a big thing about seat selection at time of booking yet on both sectors my seats were changed without apology or explanation. Although the cabin crew were friendly service is the bare minimum - a drink and 4 tiny biscuits! Not even a newspaper. Very poor overall for a national carrier.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
3/10

KLM Royal Dutch Airlines customer review

(France)

Flight 743 yesterday August 31 from Amsterdam to Lima. I was in the business class and have never experienced such uncomfortable seats impossible to lie down normally the bottom of the seat is slanted down so your feet are way down and you can slide - moreover it is so narrow that one arm falls in the alley. During the flight I pointed out to the flight attendant in the business class that there was no more toilet paper and she thanked me and put a new roll you would think she could check the other bathroom no. Some time later I was in that one no toilet paper either both rolls empty. This is not acceptable. Not once did any of the cabin staff make any effort to communicate during the flight with the passengers. They just did what needed to be done and finished (except check the lavatories). Glad I am going back with Air France.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
2/10

KLM Royal Dutch Airlines customer review

(United Kingdom)

LHR-AMS-LHR. Booked flight in May flew July. Not informed by anyone that a suitcase will require £26 surcharge. On return managed to dig up my AF/KLM frequent flyer card to avoid suitcase penalty. All airport staff at LHR and AMS indifferent and suggested it was my fault for carrying a suitcase. As such everyone else did carry cabin baggage only which caused a lack of storage space on board people checking in bags at the aircraft door (with no charge) and complete chaos on board both flights. Cabin crew good and polite a reflection of Dutch personality. Check in at Schipol airport via a machine for boarding pass then a second long queue to print your own baggage tag (after payment of course) and then load your own bag into machine oneself. Complete chaos again due to people not understanding the process how to stick tags on. Staff rude or indifferent. I would not fly with KLM again in a hurry low cost airline with high cost.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
8/10

KLM Royal Dutch Airlines customer review

(Russian Federation)

Very pleasant flights LED-AMS-MAD and back. The good things started from picking up the tickets at KLM offices in St.Pete the staff were very polite and well trained. On-time boarding without any problem. Friendly crew comfortable seats and rather good meal. The only one disappointment was no entertainment on-board at all. Ready to repeat the experience again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

KLM Royal Dutch Airlines customer review

(France)

CDG-AMS as part of a trip to China. Check-in very busy - not enough AF staff at Sky Priority for this busy time of year but managed to check bag all the way to China at the very last minute. Booked economy and got upgraded to Business upon check-in for the CDG-AMS segment. Was initially told they wouldn't be able to provide a meal at check-in and was told again once on-board by an apologetic AF rep who got onboard to inform me personally that there wouldn't be a meal for me. Ended up being served an AF meal which was nice as I didn't expect anything. Some passengers were served a KLM meal while others were served an AF meal which seemed strange somehow and created some confusion with the crew. Nice quick and efficient service from the KLM crew on this very short flight.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

KLM Royal Dutch Airlines customer review

(Canada)

Flown from AMS to LHR on July 11th and from WAW to AMS on August 19th. Both flights on-time. Great customer service on board and at Amsterdam airport from KLM staff. Excellent food and beverages and highly trained and efficient cabin crew. Will certainly recommend and fly with them again in the future.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

KLM Royal Dutch Airlines customer review

(Austria)

KWI-AMS with one stop in Dammam wonderful crew everything was above my expectation very generous with food and drinks smiling crew willing to do anything in order to make the passenger feel comfortable. Very reasonable price connecting flight to Vienna was also more than great.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes