"crew were very impressive"
Tomos Buttress (United Kingdom)
✅ Trip Verified | Santiago de Chile to Buenos Aires. Check in at Santiago de Chile was easy, no queues at bag drop (2:15 before scheduled departure), check in assistant was very helpful and explained arrivals information for Buenos Aires. Aircraft left Santiago early and landed in EZE early- nice cabin didn’t look worn at all and the seats had decent leg room. The aircraft was about half full which meant there was plenty of space to stretch out on this 1:35 minute flight. The crew were very impressive most were trilingual speaking Dutch, English and Spanish. Lunch consitisting of a tasty pasty was offered, a drinks service followed and the flight finished with tea and coffee about 40 minutes before landing. Upon arriving in EZE the ground crew were there ready to assist passengers continuing to Amsterdam. Baggage arrived swiftly and in good condition. The ticket cost £150 for a single.
Aircraft | Boeing 777-300ER |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Santiago de Chile to Buenos Aires |
Date Flown | August 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"sitting in a pile of claims"
Paul Beardshaw (United Kingdom)
✅ Trip Verified | Birmingham to Minneapolis via Amsterdam. When an airline has so many lost luggage claims that after 45 days, your claim still hasn't been started, you have to ask yourself "Is KLM the right airline to fly with?". I have no complaint about the the planes, the staff or the on board experience, they're all pretty good. Where this airline fails is when they delay your flights because of missing catering, lose your luggage, smash that luggage and I lost some valuables. All of this happened to me in one flight. Trying to get their customer care team to acknowledge my claim and begin the investigation is proving to be more difficult than landing a vehicle on Mars. The day after I arrived back, my luggage arrived at my house and it was broken beyond repair, and missing several items. As I write this, it's been 45 days since I made first contact about this, and my claim is still sitting in a pile of claims, waiting to be started. Each time I call, my claim is being "escalated to a manager", only to find out the next time I call that this didn't happen. I've had every excuse available and not their staff hang up when I call. I have to use my colleague's mobiles so the support team does not recognise my number. If you are planning to book with KLM, only do so if you are only taking hand luggage with you, and you're prepared never to make a claim against the airline for anything else because, it's highly unlikely they will process your claim. The biggest frustration is, I enjoyed flying with them, it's just their Customer Care team that letting the airline down.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Birmingham to Minneapolis via Amsterdam |
Date Flown | June 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"where is the hot meal?"
Nuno Pereira (Portugal)
✅ Trip Verified | Porto to Berlin via Amsterdam. This is my first time with KLM and the leg from OPO-AMS was a disillusion mainly by the meal. The flight departed at 11.00am and arrived arround 14.20pm (2.20h flight - in OPO we've CET-1) and according to the KLM site, at lunch time and in flights with more than 2 hours, it shall be served a hot meal. But the meal had water, a juice, a cup of tea or coffe and a small slice of limon cake. Where is the hot meal? The meal in leg AMS-TXL (an 1 hour flight) the meal was better - a wrap with the same beverages. The seat is ok with medium legroom (but I've 1.93m). The flight from OPO to AMS was delayed by 20 minutes due to traffic in Porto city that cause the late arrival of all the crew. However, should be a company which I'll use again.
Aircraft | E195 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Porto to Berlin via Amsterdam |
Date Flown | July 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"I would highly recommend"
6 reviews Matthew Haycock (United Kingdom)
✅ Trip Verified | Singapore to Denpasar. This was my first time flying KLM World Business Class. The flight left slightly later than scheduled due to the late arrival of the aircraft. This flight is a 5th freedom flight from SIN to DPS as the flight originated in AMS. I was In seat 1A and was very impressed with the seat. Highly adjustable to whatever position you want. There is power available to charge your electronics. The seat was a little dirty but I put this down to it not being the first flight and the tight turnaround, nothing abhorrent. The only downside is the immovable ottoman footrest. If you are under 5’7” you may struggle to reach it. The inflight entertainment was very good with a wide range of movies and tv shows as well as an interactive map showing you the route. It was much more responsive than other IFE systems that I have used recently and the remote is touch screen which helps a lot. The food was respectable for such a short flight, with two choices for the main, either chicken or beef with all the trimmings. Altogether when the salad and desert it was very tasty and the crew kept filling up drinks and offering bread rolls. I was surprised to get a meal on this flight but I was glad I did. The crew themselves were very happy which was pleasant and they were very attentive. The KLM houses were a unique experience as no other airlines do this. I got house number 28 and it is filled with a Dutch Gin. Overall it was a nice flight compared to the competitors on the route and was very well priced for a business product. I would highly recommend.
Aircraft | Boeing 777-300ER |
Type Of Traveller | Family Leisure |
Seat Type | Business Class |
Route | Singapore to Denpasar |
Date Flown | July 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"on time, very comfortable"
4 reviews Vincent Borlaug (United States)
✅ Trip Verified | Washington to Amsterdam continuing to Tallinn via KLM/airBaltic codeshare. As a general rule the long-haul flight went well - on time, very comfortable Economy Comfort seats, friendly and attentive cabin crew, plus very smooth connections via Schiphol. However, I must agree with an earlier poster here that KLM's catering department does appear to have lost the plot a bit, at least in tourist class, with meals featuring very fatty chicken. (This had happened to me before with KLM, as I mentioned in an earlier post in this forum about a year ago). At least they did do two drinks-trolley runs, which were much appreciated. If they'd just pick up their game a bit on inflight meals, these annual trips of mine via Amsterdam to the Baltics would be close to perfect. I remember some years ago being served on a KLM AMS-IAD flight a delightful platter of meatballs and mash - please reinstate that!
Aircraft | Boeing 777-200ER |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Washington to Tallinn via Amsterdam |
Date Flown | July 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Boarding was efficient"
12 reviews Aart de Vos (Netherlands)
✅ Trip Verified | Today's flight was 100% booked which was to be expected since our flight was on the first Sunday of the Dutch School holidays. Through the Dutch media we were warned that Amsterdam Schiphol airport should be overcrowded. Through the KLM website we received the advise to arrive at the airport 3hrs before departure. Since we can use the Skypriortity fast track services at this airport we took our chance and arrived 2 1/2hrs before flight and slipped through luggage drop-off and security in less than 15 minutes! Boarding was efficient and on time, on board we were welcomed by the crew who had the time for a chit-chat with all passengers while boarding. The flight departed and arrived well on time. The onboard service consisted of a warm sandwich and a drink followed by a 2nd round when muffins were distributed. We had exit seats (pre-booked) which are the best seats on the plane with tons of legroom. Disembarkation in Lisbon was OK but we had to wait over 30minutes for our luggage to arrive on the belt. However our golf bags who arrived on a separate belt for special luggage were delivered promptly.
Aircraft | Boeing 737-800 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Amsterdam to Lisbon |
Date Flown | July 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"would greatly recommend"
R Dalkaan (Netherlands)
✅ Trip Verified | Amsterdam to Athens. A friend and I missed our flight due to unforeseen circumstances and the KLM transfer lady went out of her way to accommodate us. She was super nice and understanding. We received outstanding customer service and would greatly recommend this airline to anyone.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Amsterdam to Athens |
Date Flown | July 2018 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"deserves better food"
G Manatino (Canada)
✅ Trip Verified | Rome to Calgary via Amsterdam. The flight and seats themselves were fine. The entertainment excellent, but the food was disgusting. We were literally given a frozen salad like substance called “pesto”, the chicken was all a fatty substance, the stroop waffle dessert was like a giant mushy just thawed mess. The pizza? Gummy, and my child couldn’t even tolerate it. Premier economy deserves better food. I can’t suffer through 20 hours of travel with such poor food again at the cost we paid of 2000$ a ticket.
Aircraft | Boeing 777 |
Type Of Traveller | Family Leisure |
Seat Type | Premium Economy |
Route | Rome to Calgary via Amsterdam |
Date Flown | July 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"KLM lost a customer"
T Reesan (Netherlands)
✅ Trip Verified | Budapest to Amsterdam. Today KLM lost a customer, i'll mever flight with KLM again. Thestaff was very rude and forced us to check in our hand luggage while we specifically upgraded to seat in the fronts as premium economy in order to be sure to catch our connection. The flight was late 45 minutes so we made sure to be at the gate early in order to get in as soon as possible. We who were on time have been punished to check our luggage while everyone who arrived late could keep their luggage. Klm's policy to punish people on time and to reward late on is very unfair.
Type Of Traveller | Solo Leisure |
Seat Type | Premium Economy |
Route | Budapest to Amsterdam |
Date Flown | July 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
" never booking KLM/Air France again"
B Mousan (Australia)
✅ Trip Verified | I am never booking a flight with KLM/Air France again! I travelled with my 5 year old son for the first time. They booked us on seats two rows apart. I called them several times but they could do nothing and told me to handle it myself on the airport (just be sure to be at least 4 hours in advance!) also the booked food (I have a gluten allergy) were not served. Even when I showed them the details of the booking where you could see the preferences they could not do anything. So no food for 11 hours and no apologies. In the end I send an email with the details and the only thing I received was a summary of my complaint and we hope that you fly with us again! No never!
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | AMS to SYD via CAN |
Date Flown | July 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |