KLM Royal Dutch Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 859 reviews
7/10
4 star Skytrax Rating
Filter Reviews by :
Show
8/10

KLM Royal Dutch Airlines customer review

(Israel)

Tel Aviv-Amsterdam-Tel Aviv. I flew twice with KLM: once with the Boeing 777-200ER and once with the Boeing 737-900ER. The meals were ok. The Boeing 777 was very good and the entertainment was great. On the Boeing 737 the entertainment was less good but the flight was good anyway.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

KLM Royal Dutch Airlines customer review

(United Kingdom)

Flight KL1293 from Amsterdam to Edinburgh. Had 2 kg overweight from my baggage's but that was OK. Flight departed on time. Very friendly staff and a decent snack and drink for a flight of 1 hour and 15 minutes. Didn't had to wait long for baggage so for me this flight was 9 out of 10.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

KLM Royal Dutch Airlines customer review

(Luxembourg)

Flew LUX-AMS-Quito and back from Guayaquil. KLM very efficient first class staff and service. Fantastic quality on board entertainment. Seat not great for sleeping sloping and you slide off! Couple of problems both directions with seat positions not working but was able to change seats due to lots of availability. Only downside: appalling check-in at Guayaquil don't bother with automatic check-in then bag drop it is much slower than just checking in. But that's just a local problem nothing to do with KLM though maybe they should use their influence to improve the situation.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

KLM Royal Dutch Airlines customer review

(United Kingdom)

AMS-BKK return in business. Overall a most enjoyable experience. Boarding was poor. All sky blue members were invited to board at the same time as Biz passengers. This led to a mad rush. On board service was very friendly and professional. Staff on this flight were mature and very experienced. Fast track immigration at BKK was most welcome. A very pleasant experience.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

KLM Royal Dutch Airlines customer review

(Greece)

AMS-MAN 18/8. The return trip was even more disappointing. I hadn't realised that KLM is now all self service (including baggage drop off) and nobody knew what they were doing! KLM staff were few and far between and when I did find one was spoken to in a very unhelpful and abrupt manner. Again my seats were changed and very poor level of service on board. Will avoid for another 15 years!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
4/10

KLM Royal Dutch Airlines customer review

(Greece)

MAN-AMS 15/8. After a series of poor flights I hadn't flown KLM for 15 years giving them another chance proved to be a mistake! Check in was chaos and involved a 30 min wait. On their website they make a big thing about seat selection at time of booking yet on both sectors my seats were changed without apology or explanation. Although the cabin crew were friendly service is the bare minimum - a drink and 4 tiny biscuits! Not even a newspaper. Very poor overall for a national carrier.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
6/10

KLM Royal Dutch Airlines customer review

(United Kingdom)

Flew Amsterdam - Chicago on a 747-400. Whilst I can't really fault the in flight service it is hard to enjoy anything when you are allowed only the room that you might give a battery chicken. Most miserable long haul flight I have experienced.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

KLM Royal Dutch Airlines customer review

(France)

Flight 743 yesterday August 31 from Amsterdam to Lima. I was in the business class and have never experienced such uncomfortable seats impossible to lie down normally the bottom of the seat is slanted down so your feet are way down and you can slide - moreover it is so narrow that one arm falls in the alley. During the flight I pointed out to the flight attendant in the business class that there was no more toilet paper and she thanked me and put a new roll you would think she could check the other bathroom no. Some time later I was in that one no toilet paper either both rolls empty. This is not acceptable. Not once did any of the cabin staff make any effort to communicate during the flight with the passengers. They just did what needed to be done and finished (except check the lavatories). Glad I am going back with Air France.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
2/10

KLM Royal Dutch Airlines customer review

(United Kingdom)

LHR-AMS-LHR. Booked flight in May flew July. Not informed by anyone that a suitcase will require £26 surcharge. On return managed to dig up my AF/KLM frequent flyer card to avoid suitcase penalty. All airport staff at LHR and AMS indifferent and suggested it was my fault for carrying a suitcase. As such everyone else did carry cabin baggage only which caused a lack of storage space on board people checking in bags at the aircraft door (with no charge) and complete chaos on board both flights. Cabin crew good and polite a reflection of Dutch personality. Check in at Schipol airport via a machine for boarding pass then a second long queue to print your own baggage tag (after payment of course) and then load your own bag into machine oneself. Complete chaos again due to people not understanding the process how to stick tags on. Staff rude or indifferent. I would not fly with KLM again in a hurry low cost airline with high cost.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
8/10

KLM Royal Dutch Airlines customer review

(Russian Federation)

Very pleasant flights LED-AMS-MAD and back. The good things started from picking up the tickets at KLM offices in St.Pete the staff were very polite and well trained. On-time boarding without any problem. Friendly crew comfortable seats and rather good meal. The only one disappointment was no entertainment on-board at all. Ready to repeat the experience again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes