KLM Royal Dutch Airlines

✅ Trip Verified | Amsterdam to Singapore. Love the KLM personable approach. Sure, Garuda has inflight chef (business) and probably twice the staff, but I miss the personality. With KLM crew you can expect a good service plus a nice chat about the destination or purpose of your trip. If you want to at least. They make me feel at home and that's why I chose flying blue as my program of preference and almost three years as Platinum member. KLM for 5 star airline!

✅ Trip Verified | Seoul to Freetown via Amsterdam. I think KLM has a great product in their new Business seats - fully flat, spacious, and well designed. Whilst the AMSto Freetown leg was in their old recliner seats, it was comfortable enough for a relatively short trip. I found staff consistently good - they are friendly, cheerful and fun, and they seem to enjoy their work. The second leg in particular was very attentive, proactive staff, who addressed passengers by name, and were generous with drinks and food. KLM has great tableware, and all of the meals were pretty good too. Their amenity kits leave a lot to be desired (no skin care) but little touches - like coming around with a box of chocolates, offering plenty of snacks, and the gift of the gin-filled Delft house - really make up for it. IFE was good - they often have an interesting selection, and not just mainstream blockbusters. All in all, two very good flights.

✅ Trip Verified | Budapest to Boston via Amsterdam. This is the second time I have had the wheels broken off my luggage by KLM or Delta Air Lines. On this particular flight I was traveling for business from Europe to the East Coast and my luggage never arrived. I had a conference to attend on Wednesday evening when I landed which I missed because I had to go buy work clothes. My conference ran through Thursday and I am lucky that I bought more than one outfit because my bag didn’t arrive until Friday even though I was told my bag would arrive the next day! Every time I called the baggage claims department it would take an hour to even speak to anyone. When my bag finally did arrive it was damaged and missing a wheel. I had to submit two claims one for reimbursement of the clothes I bought and another for my damaged bag. A check was finally received a month later for my damaged bag but to this day I am still waiting to receive a check for the clothes.

✅ Trip Verified | Amsterdam to Singapore. Greedy airline that fits 10 tiny seats in a row in a 777-300 plane, which makes it impossible to sit comfortable in a 13 hours flight. It is so horrible that there is no way to avoid not sitting squeezed, shoulder to shoulder with the person next to you, and I am not a big person. And my seat was a so called "economy comfort" seat, the other seats clearly had a matching small leg space as well. Not clean plane had a face mark on the window from the previous passenger, I cleaned it myself. Terrible food.. They used to be a very nice airline but after that experience I will never fly with them again.

✅ Trip Verified | Catania to Amsterdam. Absolutely terrible. Currently sitting in a boiling aircraft beside a soiled seat with no drink, food, or entertainment options. We asked about all the above and were told this is the way it is and that "our complaining would not solve the problem". Do not fly KLM, pay the extra bucks and keep your comfort and sanity in check!

✅ Trip Verified | Amsterdam to Toronto. KLM's long-haul business class service in their new aircraft models offers a good product and a comfy way to travel overall. At the airport boarding was smooth and biz class passengers used their own door to enter (in YYZ only one door used for deboarding but they asked eco passengers to wait for us to get out first). The flight was fully booked but everything worked well and the crew had the nice touch of addressing passengers with their names. Selection of drinks and food was good, and can't be complained at all. The new seats fold fully flat and are spacious, though lacking in storage space (apart from overhead bins). IFE had a reasonable selection of movies and the ability to play multiplayer games against another passenger (like Yatzee) was fun. I was missing the aircraft (outside) camera options from IFE but I assume B787 does not have this option in the way for example A350 has... Wifi was available but ridicuously priced, by megabytes instead of time used. And surprisingly it was not free even in business class, like with some competitors.

✅ Trip Verified | Helsinki to Amsterdam. Below par European short-haul business class service. Ground services worked very well at HEL airport. Onboard the seat is the normal, comparable to economy seat but with middle seat blocked (by unnecessary plastic box), and in shorthaul you pay for the service and convenience of skipping queues when in biz class. Compared to other airlines KLM's short-haul business product is lacking a bit. In this morning flight there were no newspapers, their bubbly wine was of the cheapest possible kind (Codorniu, vs. actual champagne served by some airlines, and KLM longhaul), and the breakfast options ran out when they got to row 2 already (though the food I got was still okay, just nothing to choose from). Cabin crew was also rather relaxed in letting economy class pax cross the curtain and use biz class toilets. No IFE at all. No Wifi. Crew were nice and cheerful.

✅ Trip Verified | Freetown to Hong Kong via Amsterdam. The Freetown - Amsterdam leg was with the old Business Class seats, whereas the second leg to Hong Kong was with their new World Business Class seats. Whilst the second leg was obviously a superior product, the old seats were acceptable for a reasonably short flight. Crew on both legs were very good - friendly, outgoing, and attentive, and seemed to enjoy their jobs. Food was good, though the selection of wine was reasonably limited and not particularly exciting nor high-end. Crew made sure I was constantly topped up. Really loved their crockery and cutlery - cool designs and a nice touch. Bathrooms had good Zenology products, but the amenity kits were seriously lacking - no body care products at all. The IFE was good - there was enough choice, and it was a pleasure to watch on the large screens. Loved the little houses filled with gin that they passed out. Really enjoyed both flights.

✅ Trip Verified | Amsterdam to Bangkok. Whilst the flight was boarding and I was in my seat I noticed a sickening Sweaty feet smell. Someone had taken of their shoes and the smell was horrendous. I was trying to figure out where it was coming from. After take off when I got up to go to the toilet I saw the lady sitting behind me holding a tissue covering her nose and mouth. The man in 60b next to her was the one were the bad smell came from. I went to speak to the purser and told her the situation and she told me she had smelt it too but also didnt know where it was coming from. I asked her if she could please do something. She basically giggled and said "what do you expect me to do or say about it" that is not how you deal with a problem, especially not when you are a customer service manager. (they get trained for these situations) She went to the man and told him carefully about the smell and asked him "could you please put your shoes in a plastic bag" and left it at that. It didn't make it any better as the smell was coming from his dirty feet and socks too! After about 20min the smell still hadn't gone and when the purser walked by I told her that it still smells really bad. She said "the gentleman had put the shoes in a plastic bag" when I said it is not only his shoes that were the problem but also his socks and feet she basically gave me an angry look and walked away not to been seen for the rest of the flight. I among others were forced to sit in this smell for 10.5 hours from take off till landing. This is unacceptable. I felt super bad for the Thai lady behind me in 60a as she was squashed in her seat as the man was also very big and showed no consideration for her space plus the smell was even more unbearable for her. I think the way the purser went about it was ridiculous. She should have asked him to put his shoes back on and show a little bit more customer care. It is a long haul flight and to sit in that smell for that amount of time is unacceptable, especially if you have paid almost 900 euros for a ticket. I am very disappointed with this service. To make matters worse, after they served breakfast about 1.5 hours before landing the lady in 59c next to me started vomiting. I was handing her more sickbags from other seat pockets. In this time flight attendant walked by and didn't ask the poor woman if she was okay when she was clearly sitting with a sickbag on an aisles seat in full view of the crew passing by. I must say this has been the worst flight I have ever had. I am very disappointed in the lack of care of the crew and ground staff.

✅ Trip Verified | Amsterdam to London. Due to terrible traffic I arrived a few minutes late at baggage drop off in Amsterdam. Unfortunately, the computer said no and I was unable to check my baggage. Customer service was very helpful and put me on standby for the next flight, not to LCY but LHR, helped me check my bags and gave me a boarding pass for the flight one hour later. At the gate, KLM ground staff were very understanding and friendly and informed me I would be able to board. In my experience, KLM staff on board is helpful and nice.