KLM Royal Dutch Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 846 reviews
7/10
4 star Skytrax Rating
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10/10

KLM Royal Dutch Airlines customer review

(United Kingdom)

I have flown with KLM many times (MME AMS ORD and return) never a problem all the staff and flight crew are very helpful and friendly the Dutch are just friendly people and it shows in the level of service I have used other airlines and not had good experiences with them. The KLM flight crews are always coming round with food drinks and snacks the entertainment is plentiful with many new films to choose from but more importantly they seem to fly on time or make time up I really cannot fault them so far.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

KLM Royal Dutch Airlines customer review

(Netherlands)

AMS-FCO-AMS. Cabin crew friendly and catering was really nice with two fresh sandwiches (morning flight) and coffee etc for free. However there wasn't in flight entertainment because it took only 2hours. I would fly KLM again as Schiphol is my home airport.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

KLM Royal Dutch Airlines customer review

(Palestinian Territories)

Flew Mexico to TLV via Amsterdam old 747 but cabin in good condition and clean had the emergency exit seat so lots of legroom even though the seats are so narrow. The new in flight system is excellent with plenty of choice. Cabin crew and food good and the usual KLM style. Its a good solid airline that can be relied upon. Schipol is also a very convenient airport to transit through. Will fly them again for sure.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

KLM Royal Dutch Airlines customer review

(Switzerland)

GVA-AMS-PTY with return in Business Class the rest of the legs were in Economy or Premium Economy. Overall an excellent service excellent food served. IFE is good while not at the level of the EK and SQ systems. Business Class seat does not offer a flat bed experience.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

KLM Royal Dutch Airlines customer review

(United Kingdom)

Aberdeen to Amsterdam and the service is high cost for what you get! Even if you don't book a fare that covers bags you need to pay for it. These airlines charge far too much in some routes with a very low cost service!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
9/10

KLM Royal Dutch Airlines customer review

(United States)

ORD-AMS-AUH return. B747 and A330 aircraft in Economy Comfort. Extra space in Economy Comfort well worth it. Crews were all great and service was with a smile. Food was good and drinks while limited choice were OK. The Amarula after dinner was a nice touch. Inflight entertainment had good selection of films and music. Would definitely fly with KLM again.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

KLM Royal Dutch Airlines customer review

(Canada)

Amsterdam to Calgary. 19 Oct 2013. On time nice people professional trouble free piloting. Announcements from cockpit garbled poor diction and at times not audible. Main course atrocious slop. Now we are down to ground meats only and side order of vegetable is 2 slops. Mashed potato and mashed overcooked something. Almost like mashed potato. The salad was some kind of grated vegetable drowned in grease. The other flight grated carrots with no dressing. I wish I'd brought a sandwich. Desserts were ok. I shall make a separate comment about handicap service. Perhaps just do not fly through Amsterdam as the ground help is atrocious just use other carriers.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

KLM Royal Dutch Airlines customer review

(Portugal)

October 2nd I travelled from Lisbon to Bangkok via Amsterdam with KLM flights KL1692 and KL0875. I have to say the first flight was a little bit late but last one was on time. Both flights were very pleasant.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

KLM Royal Dutch Airlines customer review

(Belgium)

Flew Brussels - Amsterdam - Bonaire in business. Leg BRU-AMS was short and OK. The leg AMS-BON was mediocre. Nothing fancy old plane. They advertise to redecorating the planes but this was still not done. Service is very cold you have the impression that you have to do them a favor and not the other way around. Food quality was very basic and same for quality of wine. Last year when we flew the same routing there was not enough food for business class passengers as it was a late flight. Feel that they reduce on everything. If there was another airline who flew straight to Bonaire I would certainly not fly KLM anymore.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
10/10

KLM Royal Dutch Airlines customer review

(United Kingdom)

Travelled Johannesburg to Amsterdam on the evening 777 flight on 11 October. The rear economy cabin in the 777 is nine seats across - compared to ten seats in many other airlines - which feels quite spacious. The service on the flight was outstanding and up to KLM's usual high standards dinner and breakfast were excellent and choice of entertainment very good. The staff worked hard throughout a long night flight even managing to keep smiling during some sever turbulence. For good value economy travel KLM remains my favourite airline.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes