KLM Royal Dutch Airlines

✅ Trip Verified | I booked a return flight from London to Medellin in Colombia with KLM (and LATAM domestic flight from cartagena to medellin). Due to unforseen circumstances i was unable to make my outbound flight and was forced to rebook the outbound leg. When it came to return to London I checked in for my LATAM flight no problem however the KLM website would not allow me to check in. Upon phoning the customer service department i was told that KLM have a policy that if you miss your first flight they are legally allowed to cancel all of the other flights you have with them. They are not required to inform you that this will happen or provide you with a refund. I was forced to also rebook my return flight with another airline.

✅ Trip Verified | Southampton to Strasbourg via Amsterdam. I chose to fly with KLM via AMS, with the return journey via CDG - by TGV train to CDG and onward with Flybe (Air France flight number). I made my booking with Expedia. Basically, everything was fine. The flights via Amsterdam were fine but the connection time was a bit tight because of passport control. The return journey was fine - Strasbourg station check-in was excellent, as was the TGV - I shall definitely consider TGV connections via CDG again. However, FlyBE is an experience I do without. Late. Appalling on board catering which they have the cheek to charge for. The flights to AMS and Strasbourg offered acceptable food and drink for free and the service was very correct. What did surprise me was the 40 Euro per checked bag fee in each direction. The Expedia site did not give a warning of this and it was not clear from the ticketing documentation - it came as a surprise at check-in.I hace flown a couple of thousand times and consider myself a seasoned traveller, I know that such fees are common with budget airlines like Ryanair, Easyjet and some US domestic airlines, but I have never experienced this with established airlines like KLM or AF, I normally fly Star Alliance (LH, TK, LX) or Aeroflot. So I was unpleasantly surprised. This represented a hidden charge of ca 30%, and it was not at all clear in the booking process. It would probably not have changed my airline choice or route planning, nut I would have liked to know in advance. The Southampton experience was good (particularly on the return - the train connection is outstanding, but the departure lounge somewhat dismal). I live in West Dorset, so it is great to have a hassle free airport as an alternative to LHR or LGW. My wife is a Russian national, so the passport queue on arrival was a pleasant surprise.

✅ Trip Verified | Milan to Trondheim via Amsterdam. Delayed baggage, simply not managed. Flying via connecting airports may result in delayed luggage; it's annoying but it happens. what I can't understand about this flight is why: my luggage was not boarded in the next flight (in the afternoon), but in the one after that (in the evening). The communication about my luggage from KLM or their handling partner has been virtually nonexistent. I had to purposedly go to TRD Airport the day following my arrival, since there has been no attempt to deliver my luggage to my hotel I had previously flown KLM and via AMS; this time the experience has really been bad with awful baggage service (comparing to other times my baggage has been delayed in other airports)

✅ Trip Verified | Another great journey with KLM. The airline provided excellent lounge facilities, 3rd party at Barcelona and its own at Amsterdam. Flights were both very nice, Economy Comfort provided at no cost to Platinum card holders is an excellent benefit and the few extra inches make the flights much more comfortable. In-flight refreshments were excellent, I was upgraded for the second flight so they were even better but even in economy there is a good selection of drinks. Staff are always friendly and efficient in my experience and these flights did not disappoint. My only suggestion would be that KLM/Air France follow the rest of the market and offer the Economy Plus "comfort" benefit to 1 passenger accompanying the Platinum cardholder, its really the only thing that I don't like about these airlines. Thanks again KLM.

✅ Trip Verified | Very impressed on this short flight from LBA to AMS on KL1550 on the 19th of June. The flight departed on time. The cabin crew were very polite and offered us a snack and drink on this short flight. Landed on time too. Honestly cant fault them. The price was fantastic too in comparison to low cost carriers! I wouldn't hesitate to fly with them again, given other airlines like BA now charge for food and drink on European flights. Well done KLM!

✅ Trip Verified | Los Angeles to Istanbul via Amsterdam. First of all, check-in was not good at all. The lady was so sullen. She kept answering my questions like: No, no and no! She never smiled, never! I mean like it was a bad experience checking in. I'd give the flight crew somewhere between 8 to 9 out of 10. They were friendly. There were 2 meals served during an 11-hour flight which wasn't competitive when compared to its competitors like Delta, Turkish Airlines, and Qatar Airways. Although the food was good. There was also a box made of cardboard where you could get some snacks (4 kinds) Salty crackers, mentos, raisin bar and also small chocolates. But the curtain was closed almost everytime during the flight and the flight attendants were chatting inside so you couldn't get in. I could get snacks for only like an hour or so.

✅ Trip Verified | Amsterdam to Vienna. Rudest and most incompetent flight crew I ever encountered. Super chaotic boarding, bad planning and no politeness whatsoever when they talk to customers - a flight attendant hits me on the head because he is not paying attention where he shoves his elbow and then instead of saying “Im sorry” and being polite, he is rude. Never book this airline if you have an alternative.

✅ Trip Verified | Amsterdam to Copenhagen. We purchased Flight tickets for KLM for a business trip, but were put in the worst quality plane from Carpatair, a Fokker 100, which is a plane built before 1997. It had a computer error causing us a 1.5 hour delay. Never want to fly with KLM again if I can avoid it.

✅ Trip Verified | Amsterdam to Ibiza. I checked-in online and traveled only with a hand-luggage, so everything was extremely smooth and fast on the ground - loved it. Plane was pretty worn and old, I even had a leakage for a few minutes above my head from the air-conditioning and I was not the only one, there goes a point. Staff were among the best I have ever seen - very good service with lots of smile. I was satisfied with the meal service, both pasta and wine were better than I expected. However, there was no IFE at all - there goes another point. Overall: Price-Quality range of KLM is pretty high.

✅ Trip Verified | Amsterdam to Toronto. The aircraft was really old, charging port was not working, IFE was really really limited, basically few movies from 2000s, the ones that were at least popular. It was really pain on a long flight because there was not even 1 good movie. The food was pretty good, cabin crew were nice, but it was full flight so they were slower. Value for Money not worth it. Seat were OK but limited IFE touchscreen were not working or really needed to punch the screen to work.