KLM Royal Dutch Airlines

✅ Trip Verified | Vienna to Sao Paulo via Amsterdam. The new lounge at Schiphol is excellent with plenty of space to choose from and drink and food options are plenty, fresh and the area is well kept by smiling and helpful staff. Boarding was well organised with priorities well taken care of. After boarding cabin crew make you feel comfortable. Pre departure drinks were offered and the flight attendant offered to prepare my favourite cocktail. Menus, very nice amenity kits and warm towels distributed. After take-off, more drinks and warm salted almonds were served. In flight entertainment options are varied. A delicious lunch followed with two choices of appetisers, three choises of main dishes, dessert and cheese. A mid flight snack was seved and yet a light meal before landing completed a no non sense catering experience. Quantity and quality were both outstanding and presented by attentive cabin crew. One point that deserves KLM attention is their long haul product is the seat, while on short haul it offers a good seat pitch and recline, their long haul product needs an update urgently. The seat is too narrow limiting the choice of a good sleeping position even though it stretches to a full horizontal position, space for the feet is minimal and if you need to go to the toilet, you will have to jump over your neighbours legs, most airlines are now offering seats in a staggering position to avoid this. Alll in all KLM offers a very good product and special kudos to their great staff.

✅ Trip Verified | This was the last flight of the day from Amsterdam to Manchester. It departed significantly later than scheduled, which was quite frustrating. However, the onboard service was good, as ever, and a snack and drinks were provided.

✅ Trip Verified | Seoul to Basel via Amsterdam. Service was the best out of 3 airlines I have recently flown. The seats were cheap looking and very old. The aircraft was very old, chipped bathroom etc. The food was okay but tasted a little a bit of plastic from the melted base or the lid. Overall it was an okay meal. In-flight entertainment was satisfactory and this flight didn't have WiFi.

✅ Trip Verified | This was the early morning flight from Manchester to Amsterdam, which I have flown several times before. This flight was punctual, and we arrived on time. Onboard service was excellent, with a breakfast sandwich and hot and cold drinks provided. I recommend KLM for short haul and long haul flights. They've never let me down.

✅ Trip Verified | KL 1073 Amsterdam to Manchester flight. Arrived at Schiphol Airport 3.5 hours before the 1 hour 15 mins flight to Manchester. Upon arrival at Manchester half the passengers received their luggage and half did not! No excuses can rectify that happening. We had to fill out paperwork and then leave for our hotel with nothing and hope our luggage would be delivered. It was delivered a day and a half later, in the evening. Upon inquiring at the airport and from the baggage company employees handling this issue for KLM, I found out that this is a regular occurrence each day and not a one off. Apparently they leave your luggage behind in order to ship cargo to Manchester as it is a big money earner for them. They inconvenience the paying customer and spoil their vacation. Luckily we were at a hotel for 4 days but if you are renting a car and moving around Britain - good luck, you will need it. I suggest check out other airlines rather than have this happen to you. We will never fly KLM again!

Not Verified | Leeds to Bremen via Amsterdam. Flew in May but my baggage turned up 4 days later, bought £30 worth of toiletries but no clothes as I’m staying in offshore. Was promised £30 back and £100 compensation. Haven’t received anything but emails telling me my bank details are incorrect. Not the first time it has happened. But certainly the last as I will never book a flight with KLM again

✅ Trip Verified | Smooth morning flight from Zurich to Amsterdam. Full plane but nevertheless very fast boarding. Exit row seat 11D. Exceptional large legroom. Catering consisted out of a cake, can of water and an additional drink. Only minus was the far away landing runway, so we had to taxi 12 minutes after landing to the terminal.

✅ Trip Verified | Excellent experience, staff are first class, food and entertainment very high standard, easy of travel and ground support excellent, 5 stars all round, seat very comfortable with loads of space, highly recommend.

✅ Trip Verified | Milan to Amsterdam. KLM just made the worst day of my life! The whole operation and customer service is a joke. They oversold their tickets and put me on the waiting list twice for both of my return flights in the same week. I checked in online early, selected seats, and even traveling with my boyfriend who got a seat. And the customer service just let me down again the staff don’t give a damn and not Helpful at all and won’t even give any apologies!

✅ Trip Verified | Paris to Amsterdam on a new 737-800. Boarding was done quickly and the flight was quite full. We had seats 26E and F, which are behind the wing. The interior was equipped with new slimline seats with USB-ports and a adjustable headrest, and the seats were quite comfortable. The legroom was also okay for this short flight. After the on time take-off the cabin crew started to distribute water and cake, and coffee and tea. The crew was quite in a hurry because the flight lasted only for 45-50 minutes, but they managed to serve everyone. Overall, my experience with KLM was very good; good seats, efficient and professional crew with a nice Dutch touch.