KLM Royal Dutch Airlines

Not Verified | Amsterdam to Turin. Always delayed. Since three years I’m regularly flying with KLM on the same route and every time the delays are getting worse. On average 45-minute delay is standard. But it can easily reach the 2:50 (notice, never 3 to ask for a refund). Another important aspect is also the ticket price which raised from about 120EUR to about 200EUR on the same route, but the ticket the same period in advance. Very bad “low-cost" approach in a nice package or without anything or with the luggage and space seat for 100EUR more per person.

✅ Trip Verified | Berlin to Amsterdam with KLM Royal Dutch Airlines. I'm not happy with their service. Not only did they cancel the flight, they delayed it, never offered a refund or compensation but a cheap voucher and an option to choose the next flight. When I checked in my baggage, they forced me to check in my hand carry on luggage saying that there weren't enough spaces. I had a big laptop and a camera inside, how am I supposed to carry it all without a proper bag? So I said I needed an insurance policy if my electronics are destroyed I need compensation, and your staff gave me a sour face. Seriously, stay away from this flight! Waste of time and money.

✅ Trip Verified | Amsterdam to Frankfurt. First time flying KLM and thoroughly impressed! The flight was delayed for 10 minutes but the cabin crew and the pilots were exceptional. They carry a genuine smile whenever they interact with passengers, something that is hardly seen. Upon deplaning, the pilot stood at the door and said good-bye to passengers, even helping carry one of the strollers down to the bus. Food (egg salad tortilla wraps + water) was very decent for a 45-minute flight. I am a frequent flyer with Star Alliance but would fly again with KLM any day.

✅ Trip Verified | Kuala Lumpur to Jakarta. It was an unpleasant experienced. I was given the seat no 35G in the middle row. At first, I figured out a big trash inside of my seat pocket in front of me. After about half an hour when the steward hand out wet tissues to the passengers, I asked the steward politely to help me with the trash. He refused by saying "No" and I understood from his face he might think that the trash is belong to me. To make it worse I asked the second officer which is stewardess to help me up with the trash and she said that she will get back to me for a few minutes as she was busy delivering snacks. But nothing has changed until me myself throw it away when the flight are about to landed. I will never fly again with this airline.

✅ Trip Verified | Manchester to Amsterdam. Left me a voicemail 12 hours before I was due to fly (parking booked, business meeting arranged for 2 months, bags packed etc) telling me they'd overbooked and I was no longer on the flight. Instead I was flying to Brussels, then on to Amsterdam and arriving 6 hours after my scheduled meeting. After 2 hours of pleading, they still couldn't care less. Basically spoke to a human robot for 2 hours. Ended up getting 2 hours sleep, going to Aberdeen first then Amsterdam, and still missed my meeting due to a delay and then having to wait 40 mins for my bag which was hand luggage that they insisted on putting in the hold. All they have to say is they were within their rights to do so. Ignoring the lack of morals involved and stress it caused me. I wasn't interested in their measly offer of compensation, I just wanted my original flight. To do this to people - which I believe they do regularly - at such short notice is immoral and wrong. Sent a complaint afterwards and today - 8 days later - no response. When I rang for an update, I got another of their human robots who just repeated they were within their rights to do it. The stress this caused me at the time, as well as forcing me to take a different flight which left me with virtually no sleep, is not patched up by some lowball monetary offer. Their lack of understanding compounds that this airline truly does not care.

✅ Trip Verified | Amsterdam to Hamburg. Avoid if at all possible. The flight cabin, food and flight crew are of an acceptable quality but the logistics are terrible. The website and app are really difficult to use. The luggage was lost for the whole plane load of passengers. Imagine how poor the procedures are if you can lose not one but a plane load of luggage. The subsequent experience of trying to get it back beggars belief. Three days later, still no bag, no apology and no money to buy new clothes. They don’t read and respond to complaints, just give a standard message noting they received your complaint. This has been a terrible experience of an airline that doesn’t have its act together and does not care about its passengers.

✅ Trip Verified | Frankfurt to Saint Petersburg via Amsterdam. KL flight 1770 departure FRA postponed from 17.50 to 18.40 h. Finally departed 20.50. No reason given by KLM, no excuse, nothing. Arrived AMS 21.55. Had time if not so much delayed to reach KL flight 1399 to Saint Petersburg at 20.55. Missed connecting flight. No support at AMS airport. Booked hotel for the night at our own costs. Got rebooked flight on next day 13.00. Missed 1 complete day of our holidays. Had to pay prebooked 5-star-hotel at Petersburg without using it. Filled a form for compensation under EU legislation. KLM refused, 'you have to fill in some other forms'. Filled in some other forms with bank account. KLM wrote back they hadn't got our bank account. Filled in some more forms. KLM told then compensation would be 600 EUR for each of us. 1 hour later came another mail we are sorry compensation is only 250 EUR per person. We answered both 250 EUR and 600 EUR were wrong because these were flights far above 1.500 km, both flights starting in EU, KLM seated in EU and the delay was 15 hours. So compensation must be 400 EUR each one. Finally sent them the text of EU rules. Never got any reply. Stay away from KLM.

✅ Trip Verified | Aberdeen to Prague via Amsterdam. I personally feel safer, more welcome and more comfortable on a KLM flight than I do flying with anyone else. KLM is the perfect, cheap choice for a safe and enjoyable journey.

✅ Trip Verified | Toronto to Amsterdam. I had not flown with KLM for a number of years so was interested to fly them again. It was a full flight to Amsterdam, the flight crew were very attentive and professional. Service before, during and after the meal was excellent. The cabin was warm so no need for the blanket on this flight and managed a few hours sleep, the pillow was great. All in all a very good flight experience on the way over to Amsterdam and also on the flight back 4 days later. Well done to all of the KLM crew and staff.

✅ Trip Verified | Amsterdam to Aruba. Booked a flight to Aruba for a short week with KLM for a price what I've found quite steep for such a flight, though I was not in the mood to use Arkefly. On the day of travel, the public transport was striking forcing me to go to Amsterdam early to prevent being late to my flight. Flight itself boarded on time and departed about 25 minutes late as ground staff was late bringing a passenger on board who needed assistance. Eventually airborne, a round of drinks were served about 30 minutes after airborne. About an hour later, food was served and I chose for Chicken in BBQ sauce which was ok in size and quality, though a tad sweet. About midway through a flight, the only round of drinks (water only) and icecream was served. Another meal service was initiated about 90 minutes to landing which was ok (sort of Pizza slice) and some dessert and salad. Enjoyable. The flight itself was decent and cabin crew was very pleasant, though KLM could have offered a better service by providing us with more drinks instead of continuously asking for a drink.