KLM Royal Dutch Airlines

✅ Trip Verified | London City to Amsterdam. The check in was an hour. The flight delayed and seat at I'm sitting in has vomit on it and I was not offered an alternate seat. This is the worst flight I've been on. KLM has dropped its standard considerably. I will not use KLM now.

✅ Trip Verified | Wroclaw to Amsterdam. It was a bit delayed leaving but arrived on time. Everything was okay but the snacks were very small. The service was good and all the processes were smooth and I really like the colour of the aircraft.

✅ Trip Verified | Manchester to Amsterdam. I was originally booked onto another flight with Flybe however due to technical problems, the flight was downgraded and I was booked onto another flight. As I had arrived really early, I was booked onto the 5:55am flight with KLM. The service was lovely, the flight attendants were very nice and cheerful even at 6am. The pilot let us know what was happening and informed us due to a favourable tailwind, it was likely we would arrive at Amsterdam early. I also assumed because it was a short flight that no refreshments would be provided which was not the case.

✅ Trip Verified | Early morning flight Manchester to Amsterdam. I was sitting in seat 2F in Business Class. Flight departed nearly half an hour late due to the weather in Amsterdam, but we arrived ahead of schedule. Very comfortable trip and service from the cabin crew was superb. They served a delicious breakfast, which I enjoyed. I cannot recommend KLM highly enough.

✅ Trip Verified | Amsterdam to Stockholm with KLM Royal Dutch Airlines. After being delayed for nearly an hour on board, we finally took off to a smooth flight. No entertainment on board the 2 hour flight. Our snack was a small slice of cake, water and a selection of drinks, although alcoholic beverages were also available. Service was ok. We didn’t test it out much on the 2 hour flight. Seats are ok. Leg space is narrow. I noted Business Class looks exactly the same except they sit right in front - looks completely pointless to fly business.

✅ Trip Verified | When we arrived at the airport and through security check, we received a message that our flight from Amsterdam to Shanghai was cancelled. (From Amsterdam to Shanghai with KLM, from Shanghai to Bali with China Eastern) This message came 2 hours before scheduled departure (21:30). Reason: technical problem with the Dreamliner. We went directly to the transfer desk, where they could inform us they rebooked our flight to the next day at 14:30 via Dubai - very dissappointed. Because we knew there was a direct flight to Denpasar (Bali) departing at 21:00, we were offered to go to the ticketing and service desk. At this desk they luckily rescheduled our flight to the direct one to Bali. So we arrived 5 hours earlier than expected, because we now flew via Singapore instead of Shanghai. Unfortunately, our gluten free meal could not be rescheduled. Very great service from the KLM staff, besides the meals.

❎ Not Verified | New York to Amsterdam. The flight attendants were so kind to me and my wife. We are celebrating our 25th anniversary and they surprised us with a nice token to celebrate. We sat towards the end of the plane but we will never forget the crew who treated us wonderfully. We did not get their names but two of them stood out.

Not Verified | We had a 16-hours-delay in Amsterdam due to a much too late connecting KLM flight. No assistance given at AMS airport, so we booked a hotel at our costs and took flight KL 1395 instead. After our holidays we made a claim with KLM: first they wrote us compensation would be 250 EUR which is wrong. We protested. Then KLM sent us a mail that the compensation would be 600 EUR which KLM overruled by themselves by stating the compensation was 450 EUR. We gave them all bank details 3 weeks ago but never received any compensation. This airline is a shame. Avoid in all circumstances.

Not Verified | Amsterdam to Turin. Always delayed. Since three years I’m regularly flying with KLM on the same route and every time the delays are getting worse. On average 45-minute delay is standard. But it can easily reach the 2:50 (notice, never 3 to ask for a refund). Another important aspect is also the ticket price which raised from about 120EUR to about 200EUR on the same route, but the ticket the same period in advance. Very bad “low-cost" approach in a nice package or without anything or with the luggage and space seat for 100EUR more per person.

✅ Trip Verified | Berlin to Amsterdam with KLM Royal Dutch Airlines. I'm not happy with their service. Not only did they cancel the flight, they delayed it, never offered a refund or compensation but a cheap voucher and an option to choose the next flight. When I checked in my baggage, they forced me to check in my hand carry on luggage saying that there weren't enough spaces. I had a big laptop and a camera inside, how am I supposed to carry it all without a proper bag? So I said I needed an insurance policy if my electronics are destroyed I need compensation, and your staff gave me a sour face. Seriously, stay away from this flight! Waste of time and money.