KLM Royal Dutch Airlines

✅ Trip Verified | Manchester to Delhi via Amsterdam. The poor relation in business class travel. Shocking customer service when our flight was delayed all other connecting flights overbooked - re-routed us to another airport - had to arrange our own taxi to drive over 300 miles - we had a 10 hour delay and will find a loop hole to avoid any compensation - blaming re-routing air traffic out of their control. Much better airlines who care and follow up professional. Wouldn't fly again BC or indeed recommend.

Not Verified | Amsterdam to Oslo. Flight KL1147 was delayed by 1 hour. The first reason given was “late arrival of incoming aircraft”. The second reason was “strike in France”. The third and later excuse from the flight deck was “new system of air traffic control”. I had preciously noted that this week this flight had been delayed regularly. Inside the cabin it was extremely hot and stuffy during boarding. It was a fairly new plane and the purser had to be told by a cabin crew how to shut the overhead lockers. Apart from this it was a good flight.

✅ Trip Verified | Amsterdam to London. Never fly KLM. They overbook flights leaving your journey stressful and unplannable. Was not communicated to me at all why I couldn’t check in my flight remotely online when I got the hint and then going to airport I wasn’t given a seat.

✅ Trip Verified | Berlin to Amsterdam. I will certainly never fly with KLM again. The flight wasn’t a nightmare but it was definitely one of the worse ones I’ve been on. While it was severely delayed that is not why I am rating it so low. My issue with the flight lies mainly in the impolite attitude of the stewardesses and the horrendous food. Flying in business class I expected the food and service to be at least somewhat decent but was thoroughly disappointed. Not only were the stewardesses impolite but also almost shouting to each other, which got rather annoying after a short while. The business class passengers were only offered a small cup of tea once during the entire flight, as far as beverages are concerned. The food was also worse than most economy class meals I have eaten in my life.

✅ Trip Verified | Gdansk to Split via Amsterdam. A nice KLM journey, all in scheduled time, without problems, like for budget flight on a short distance, good service. Pleasant, nice staff. I have made several KLM flights a week, still the same sandwich is tiring, however it was not a big problem.

✅ Trip Verified | Helsinki to Amsterdam. My first experience with KLM was about 2 years ago ( AMS-Malaga & return ) and it was horrible. On May 1 I was re-booked by Finnair to fly with KLM due to a delayed flight from BKK. On board food was tasteless plus a horrible service provided. Had 1 hr 40 minutes lay over in HEL which I thought more than enough time to transfer my luggage from Finnair to KLM aircraft but it did not. Claim missing luggage report made at KLM arrival service desk at Schiphol, they sent me to Swissport office at arrival to make my report despite flying in their KLM aircraft. Was very nice of Swissport staff escorted me back to KLM desk and explained to them that it is their responsibility for this loss but they refused at first. To sum up, if it were not a re-booked flight, i would never get to experience KLM and never will fly KLM again.

✅ Trip Verified | Montreal to Amsterdam. Horrible business class seat. This aircraft was in the old business class cabin configuration, and I must say that I never would have thought of a frontline European airline being able to offer such dysmal seats and amenities. I have seen these seats previously over 10 years ago in some other airlines in old planes like MD-11, but nowhere else in 2018. Not a lie flat, but angled seat with a tiny pivoting TV screen. Very difficult to sleep in! I understand KLM is about to (or has already) replaced now the seats but still in late 2018 this was incomprehensible how they even dared to offer such service in business class - a decade behind competition.

✅ Trip Verified | My partner and I were travelling from Rome to Edinburgh via Amsterdam on 7/5/2019. Unfortunately, the flight from Rome was delayed due to factors outside of KLM's control, and we missed our connection. The KLM team were very professional and helpful. They apologised to us in person on the flight and advised us that we would be put up in a hotel overnight and rebooked onto a flight the next morning (there were no flights to Schiphol that night after our missed connection). The staff on the flight gave us instructions on how to use the appropriate self service terminals within Schiphol to obtain our vouchers for accommodation, transport and food overnight. Through the terminal at Schiphol, we were easily able to check in for our flight the next morning (already rebooked for us), select our seats, and print vouchers for a hotel stay, airport food and a shuttle bus to and from the hotel. The vouchers for food worked at the terminal and transport to the Ibis hotel was efficient and straightforward. On arrival at the hotel, there was a special check in desk for delayed KLM customers and we were served promptly and professionally, with a timetable provided for the shuttle bus the next day. Our room was pleasant and transport to the airport the next day was once again straightforward. The hotel stay even included dinner and breakfast, though we did not partake. This was my first time flying with KLM, and I am pleased to say that I was well cared for, especially when we were delayed. The cabin crew were lovely and did their best in a difficult situation. The logistics of the rebooking and overnight stay were impressively handled. I would not hesitate to fly with KLM again.

✅ Trip Verified | I am a fairly regular and satisfied user of KLM in Business Class, albeit normally long haul. On this occasion it was a relatively short flight from Amsterdam to Malaga with my family. Check in was speedy but no notification was given that there was an aircraft type and configuration change (already known at check-in by the way). Consequently it came as a surprise when we boarded to find that some of us had been re-assigned. One could argue that we should have checked our seat assignments at check in. My excuse is that I have never experienced an unannounced seat re-allocation in all the 20 years or so I have travelled with KLM. Advance warning of the fact would have been welcomed. Lounge was adequate. Boarding procedure reasonably adequate. Comfort factor in Business Class was no more than one can expect on European flights these days! Cabin crew friendly but lacked concentration. In a cabin of 11 passengers the Purser somehow managed to forget to serve both my wife's and my meal. These things can happen, although one can question why in such a small cabin. If we were not regulars on KLM it could have left a very poor impression of the airline to a newcomer. All in all I think it is fair to conclude that on this occasion it was a below par performance for the fare paid.

✅ Trip Verified | Bristol to Prague via Amsterdam. My flight was delayed from Bristol, so missed our connecting flight, spent 8 hours in Schiphol, then flew to Prague alone and spent the night and next day on my own while the rest of my party stayed together, got a nice hotel and €250 compensation. Apparently I wasn’t eligible for compensation. Rude staff. Worst airline I’ve ever flown on. Will never fly KLM again.