KLM Royal Dutch Airlines

✅ Trip Verified | Flight from IAD to AMS was abolutely delightful. Although fully booked there was plenty of space. Seats comfortable. Service was superb which was a nice surprise. KLM has improved so much. Food was ok. Transfer im AMS was easy. Flight AMS to BSL just as good as the previous. All in all a very nice experience.

✅ Trip Verified | Gothenburg to Lima via Amsterdam. KLM has done wrong by us on all parts below: On the flight April 10th 2019 from Amsterdam to Sweden my wife didn’t get any notice about that her flight was canceled until after the flight time. Then she got a new flight the day after but no stay at a hotel over the night which mainly is KLM policy. The day after on flight to Sweden her bag got stuck in transfer in Amsterdam. We called KLM about this and they said that we are entitled to 100 euros for every day the bag still was missing and that we would get back the money if we attach the receipts. One day later the bag came to us totally broken. We took pictures of the bag and sent it to KLM and asked for a refund our bag several times. The answer we got was: "I note that you incurred additional expenses due to delay baggage. We will be pleased to reimburse the direct expenses. Additionally, in regards to your damage baggage, we would be grateful if you could send us the following supporting documents: The receipt for the cost of repair to your baggage or a written confirmation from any nearest stockiest with the following specifications: 1. The age and the current value of the damaged baggage 2. The type of damage inflicted to the bag 3. A confirmation that the suitcase cannot be satisfactorily repaired 4. The original purchase receipt for the damaged case" Then they sent us to the same website we got this answer from. We don't have the purchase receipt and we shouldn't need it, because we didn't break it. They broke it and they should pay with the amount for a similar bag, around 100 euros. When we bought a new flight in June 2019 the website didn't work. On the website they offer a Premium package where you can change your flight without the extra fine on 150 euros and only pay for the difference in flight price. It also included the benefits of choosing the seats. I had to call to book the same flight as I tried to book on the website but on the phone they said the option to skip the fine wasn't available. I later had to change the flight and also had to pay the fine. When I tried to book the flight through the website there was an error but the money was reserved from my card. And I had to wait two business days and because of that, the ticket price raised with 200 euros. To sum everything up: KLM is a terrible company who never takes any responsibility for their actions and tries to shower their poor customers in bureaucracy instead of helping them out when they have made mistakes. Next time, I rather fly around the world than taking KLM again.

✅ Trip Verified | Amsterdam to Wroclaw was the worst flight experience I have ever had. The first thing I have to tell about is the extra luggage I bought before the trip, but I couldn’t even put my small bag close to the seat. So cabin crew without an apology asked me to put it in front of the plane, but my seat was far away from there. And I was not the only one passenger who had such a problem. During the flight cabin crew asked what drinks we would like to order. To some guests they given 2 bottles of wine per person and 2 pieces of cake they prepared for the flight, for others one bottle and one cake. when we asked about the possibility to order 2 bottles what was the answer? “Excuse me, but we have limited quantity, so we can give only one per person.” Why someone of guests located close to us without any Golden Flying blue cards and so on, have more advantages than others? And also I cannot mention the behavior of cabin crew. It was not professional to treat all guests different and also I am not sure about their English knowledges. For me it seams to be strange that I have to repeat phrases twice. That is not the treat I expected for. And definitely it doesn’t have nothing to share with worlds “royal airlines”.

✅ Trip Verified | Toronto to Amsterdam. I have flown KLM about three times (return) in the past years since moving to Germany. Each time something goes wrong. I've had delays twice between 3-5 hours, I've been told different things by the customer service on the phone that suddenly are told different by the staff in person on the day (once I was forced to wait 13 hours in Amsterdam because of this) and just this past week I fell for their unclear advertising and was again mislead by conflicting statements by the customer service. As I checked in online for my flight, I was offered an upgrade to business class for only 89€, almost too good to be true, but as it was only a few hours before the flight, I assumed they were hoping to get rid of the seats. Just having gotten engaged and bought a house, my fiancee and I decided to spend the €178 to celebrate and get some sleep over the ocean. After we paid, however, we got business class only for the connecting 45 minute flight from Paris to Amsterdam! Not at all what originally was offered for 89€ each. We called the service number and were told it happens often, and we would get our money back when we talk to the service desk in Paris. So we flew economy over the ocean but in randomly assigned middle seats (at the back where the veggie meals had run out) and got no sleep. In Paris, they told us that the customer service was wrong and they would not give us our money back. We decided our luck was bad and we would enjoy the business class anyway, but on this small plane, the business class had seats identical to the economy, just without someone beside you. And there was a small breakfast, which we couldn't finish because the flight was so short! All in all a waste of money, and beware of "upgrades" that aren't what they seem! It's how they make money! At least the service is always friendly.

Not Verified | Tel Aviv to Bogota via Amsterdam. For me KLM is one of the best airlines. Service is outstanding. The staff is very profesional, very attentive and receptive to the customer needs. All is nice and clean. Its a pleasure to flight with KLM and I will do it again in the future.

✅ Trip Verified | After purchasing two flights Madrid to Amsterdam return, the company decides to cancel my second flight without not letting me know. The reason why they excused doing that was that I didn't use the first flight. This company has sold my sit in the plane (without communicating to me supposing that I will have not to show up in the second flight) and refused to give me the refund or provide me with other flight tickets.

Not Verified | We flew Delta 1 to Barcelona, and then KLM world business from Amsterdam to Atlanta. the experience with KLM was so superior to Delta, that we will go out of our way to fly Klm

✅ Trip Verified | Toulouse to Amsterdam. First, staff were wandering around attaching tags to people's carry on bag that you would be guaranteed to take your cabin baggage on board as long as you stowed under the seat in front of you. Then, as people started boarding, it was chaos, as people went through boarding they were then stopped to see if they had been tagged. This slowed everyone down even further. I decided to wait to the very end to board given I had paid extra for a seat up front (6F) and didn't want to be caught in the crush. When I did board, there was a still a queue of people waiting to board the plane. Why, because of the crazy boarding operation. When I finally boarded he plane, the captain made an announcement that passengers needed to hurry up so the plane would not miss its departure slot or we would be delayed up to 30 minutes. By the time I reached my seat, I sat down quickly. I watched passengers with children negotiating with others to swap seats so their families wouldn't be split up. And then, a father approached me to ask me to move so he could sit with his two children. I was frustrated having paid more for my seat, having been organised months in advance, and waited until last to board the plane to avoid any issues. I was angry by his demanding nature. I said no. Then he carried on to flight attendants and created a scene. So, feeling sorry for him, I stood up, and said where do you want me to sit then. It was seat 23E. This was in between two passengers, which I hate. I had a window seat. Then when I made my way down the back, I saw an empty window seat and asked the FA if I could sit there. She was angry with me because she didn't know what was going on or why I was moving. And she said she wasn't sure if all the passengers had boarded. Fed up, I said "You know what, I am evicted from my seat by a demanding father, I paid extra for that seat six months in advance, and now maybe I should just stand all the way to Amsterdam." Suddenly, she said to have the window seat. I shouted this for all the plane to hear. After take off, the purser apologised profusely. I told her exactly what I thought of KLM's boarding procedure. I also told her that parents should not be demanding others move. It is up the staff at check-in to sort this out or the boarding staff or FA, not other passengers. She agreed and told me she had told him to wait until we took off given we were about to leave and his last minute arrival on the place. But he was as usual, feeling entitled. She offered me a seat in business class to compensate and went out of her way to ensure I was okay. She was lovely and very embarrassed for me. She also acknowledged that the other passenger had been totally in the wrong to do what he did. However, given the chaotic boarding operation, perhaps he was just as caught out as I was.

Not Verified | I had a daughter with a wheelchair with me and I found them extremely helpful, we had connecting flights with another airline so I could compare and KLM were the best with helping with my daughter, did not make me feel like a burden or troublesome at all. All the staff I met from checkout to cabin crew and in Amsterdam airport were super friendly and helpful all the way. I would definitely travel with them again and would especially recommend if you need special assistance.

✅ Trip Verified | Helsinki to Cardiff to via Amsterdam. I am so angry with the customer services of KLM so i want to write. My flight was been canceled on 25.7 they arrange me next flight on 26.7. A guy in KLM service counter in Helsinki airport told me I am eligible to get 400 euro refund from this changes so I apply for reclamation last week. Since then i am trying to find out my status of my refund process. I have been calling several times to customer service but it was one of the awful costumer services i have ever been dealing in my whole life time. Lady on my phone tells me she will transfer my call then hang up my call. This didn't happen one or two time but several times. They are so so irresponsible.