KLM Royal Dutch Airlines

✅ Trip Verified | Berlin to Cape Town via Amsterdam. Very mixed experience with KLM. I liked the airline for three reasons, they have nice staff, often very good deals, and it's relaxing in their planes, at least I thought so. On this trip, staff was super-friendly, charming, and pleasant That certainly is a big plus. Food and entertainment were ok, but nothing to speak of. What’s really annoying/disturbing/painful are the seats in their Boeing's. They are terrible to sit and rest in, of lowest possible quality (tray table, for instance, would not fit back in front seat) and super uncomfortable. As most decent European carriers have their Airbus fleet, I haven’t been in a Boeing on a long-haul flight for a while, and I must say it’s just painful. Other than that flights were uneventful and on time.

Not Verified | Amsterdam to Singapore. Very rude customer service. They threatened to off board me because I was reading my kindle during take off. The hostess was scared the kindle would slip my hand and reach her head. A kindle is lighter than a book (which the other passengers did read) and I would assume if the stop is so strong she would most probably have to handle much more than a kindle slipping from hands. They could not provide any rules around this specific ask and still were threatening to off board.

✅ Trip Verified | Toronto to Amsterdam. Absolutely horrible customer service! They canceled my plane (not delayed just cancelled) making me late for wedding and missing my connection in Amsterdam and now I have no way to get back either and no one there is willing to help! What a joke! Never fly with them.

Not Verified | KLM having changed their website earlier this year have made it very difficult for passengers to clearly understand the Terms and Conditions. Having travelled with KLM for over 15 years primarily to Cape Town and Europe have always understood that the cost of the ticket includes one checked in bag per person (23kilos) and hand baggage. My wife and I have just fallen foul of their atrocious web site after all of these years of loyal travel with them. Having travelled down to Cape Town we had to pay for a check in bag on the return flight at a cost of £60.00 in addition to the ticket. As I am a Flying Silver member I am entitled to an extra checked in bag which they refused and insisted that my wife had to pay for her bag. It transpires that many customers are falling foul of this new rule. So, anyone travelling with KLM beware. This is an unscrupulous and devious behaviour. I have spent all day complaining in writing and they now say one of the bags was one kilo over weight. But say nothing of the bag which was only 16kilos. This was never brought to our attention at check in. My combined check is 46 kilos. KLM have also reduces the on board staff making the inflight service very very slow. They have ceased the welcome on board drinks service, very welcome on a long haul flight. Reduced the standard of the food. Introduced a cost for selecting a preferred seat (standard seat) which used to be free for passengers booking ten months in advance which considering KLM have banked the money is a small reward for passengers booking early, The food quality has diminished considerably. This was not a good end to an enjoyable break. We used to sing the praises of KLM. But no longer. Having just checked our trip with KLM for February 2020, we have discovered we have no checked in baggage for the outward bound flight, but do have checked in luggage for the return flight. Come on KLM what on earth are you up to?

✅ Trip Verified | Kilimanjaro to Amsterdam in July. Worst flight of my life. Had a passenger get on and worst body odor ever, it literally made me ill. Flight attendants thought it was funny. Sprayed light mist in my area and then laughed when I sat on flight attendant jump seat for 4 hours. Would not move me and I offered to pay for any other seat on the plane. Could not eat, drink, or do anything the entire flight. I have contacted KLM multiple times about this and they don't care. Will never fly them again. Flight attendants did their basic duties and that is all - no interest in helping me. Cannot rate the food, drink or entertainment as I could not eat or drink due to the overwhelming smell.

Not Verified | My family and I flew Tel Aviv to Bali via Amsterdam for our holiday. We were with 10 of us in total. We found KLM to be satisfactory. We had a long layover in Amsterdam. The service on the ground and in the air were good, special meal kosher food can be better though. No toys provided for the kids. The flight made a stop in Singapore, we all had to disembark and embark again which was a bit of a hassle.

✅ Trip Verified | Consistently late in regional flights, rude personnel at the Amsterdam airport and most importantly very unwilling to help solve booking/passenger issues. I tried changing the name on my suitcase booked under my girlfriend's name and they just told me very rudely that this is impossible. I've done it before on various other airlines and it has never been a problem before. For a ticket that costs so much I would expect a better customer service . Never again for me, there are plenty other options to fly nowadays.

✅ Trip Verified | Flight from IAD to AMS was abolutely delightful. Although fully booked there was plenty of space. Seats comfortable. Service was superb which was a nice surprise. KLM has improved so much. Food was ok. Transfer im AMS was easy. Flight AMS to BSL just as good as the previous. All in all a very nice experience.

✅ Trip Verified | Gothenburg to Lima via Amsterdam. KLM has done wrong by us on all parts below: On the flight April 10th 2019 from Amsterdam to Sweden my wife didn’t get any notice about that her flight was canceled until after the flight time. Then she got a new flight the day after but no stay at a hotel over the night which mainly is KLM policy. The day after on flight to Sweden her bag got stuck in transfer in Amsterdam. We called KLM about this and they said that we are entitled to 100 euros for every day the bag still was missing and that we would get back the money if we attach the receipts. One day later the bag came to us totally broken. We took pictures of the bag and sent it to KLM and asked for a refund our bag several times. The answer we got was: "I note that you incurred additional expenses due to delay baggage. We will be pleased to reimburse the direct expenses. Additionally, in regards to your damage baggage, we would be grateful if you could send us the following supporting documents: The receipt for the cost of repair to your baggage or a written confirmation from any nearest stockiest with the following specifications: 1. The age and the current value of the damaged baggage 2. The type of damage inflicted to the bag 3. A confirmation that the suitcase cannot be satisfactorily repaired 4. The original purchase receipt for the damaged case" Then they sent us to the same website we got this answer from. We don't have the purchase receipt and we shouldn't need it, because we didn't break it. They broke it and they should pay with the amount for a similar bag, around 100 euros. When we bought a new flight in June 2019 the website didn't work. On the website they offer a Premium package where you can change your flight without the extra fine on 150 euros and only pay for the difference in flight price. It also included the benefits of choosing the seats. I had to call to book the same flight as I tried to book on the website but on the phone they said the option to skip the fine wasn't available. I later had to change the flight and also had to pay the fine. When I tried to book the flight through the website there was an error but the money was reserved from my card. And I had to wait two business days and because of that, the ticket price raised with 200 euros. To sum everything up: KLM is a terrible company who never takes any responsibility for their actions and tries to shower their poor customers in bureaucracy instead of helping them out when they have made mistakes. Next time, I rather fly around the world than taking KLM again.

✅ Trip Verified | Amsterdam to Wroclaw was the worst flight experience I have ever had. The first thing I have to tell about is the extra luggage I bought before the trip, but I couldn’t even put my small bag close to the seat. So cabin crew without an apology asked me to put it in front of the plane, but my seat was far away from there. And I was not the only one passenger who had such a problem. During the flight cabin crew asked what drinks we would like to order. To some guests they given 2 bottles of wine per person and 2 pieces of cake they prepared for the flight, for others one bottle and one cake. when we asked about the possibility to order 2 bottles what was the answer? “Excuse me, but we have limited quantity, so we can give only one per person.” Why someone of guests located close to us without any Golden Flying blue cards and so on, have more advantages than others? And also I cannot mention the behavior of cabin crew. It was not professional to treat all guests different and also I am not sure about their English knowledges. For me it seams to be strange that I have to repeat phrases twice. That is not the treat I expected for. And definitely it doesn’t have nothing to share with worlds “royal airlines”.