"Diabolical customer service"
Adam Thomson (United Kingdom)
Not Verified | Leeds to Bremen via Amsterdam. Diabolical customer service. I’m a flying blue passenger and work overseas. Flew out in April and they lost my luggage a didn’t get it for 4 days. Had to buy new clothes and toiletries as they promised they would be reimbursed. It’s now the end of July and I haven’t heard anything apart from wrong bank details which is funny because my salary gets there every month. Won’t give KLM another Dime.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Leeds to Bremen via Amsterdam |
Date Flown | May 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"rip you off for a little bit of cash"
Maxim Sholeninoff (Russian Federation)
Not Verified | Frankfurt to St. Petersburg via Amsterdam. FRA to AMS flight delayed 3 hrs 10 minutes. Therefore we missed our connecting KLM flight to St Petersburg LED. KLM gave us, after 1 night in AMS hotel we paid by ourselves, a connecting flight to LED which caused delay of 16 hrs and missing our prepaid hotel in St. Petersburg. No support at AMS airport, very rude staff although we used business class. Worst of all we lost 1 complete day of our holidays. To top this very sad story we exchanged now 27 mails with KLM. Once they say compensation is 600 EUR per person. Then they wrote us our 20 years old bank account "was incorrect". Then they tell us compensation is 250 EUR. After that they overrule themselves by saying compensation is 400 EUR. We sent them KLM all personal, flights and bank details. We never received any compensation from them or at least any excuse for this catastrophe. Avoid this airline in all circumstances. They make you mad with 100s of paperwork completely red tape style just to prevent you from getting your rights under EU legislation. Those employees of KLM obviously do not understand their work. They rip you off for a little bit of cash.
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Frankfurt to St. Petersburg via Amsterdam |
Date Flown | June 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"KLM has gotten out of control"
G Fischer (Germany)
✅ Trip Verified | KLM has gotten out of control recently. It maybe mainly Schiphol overloaded, but I had frequent delays (one more than three hours) and now with the fuel issue at Schiphol a full black out. They were disorganized, not helping, I am back home since yesterday by train and a flight from Dusseldorf to MUC, all done by myself. Now today I receive a note, that I have been re-booked for the earliest return on Saturday (tomorrow). This is completely crazy. Avoid KLM, avoid Schiphol. It is simply over capacity and under organizational capability!
Aircraft | Embraer 190 |
Type Of Traveller | Business |
Seat Type | Premium Economy |
Route | Munich to Amsterdam |
Date Flown | July 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"nothing but headaches"
H MacDowall (United States)
✅ Trip Verified | On the way from Amsterdam to Munich, the plane was too hot because the air conditioning had broken. Instead of letting us off the plane, they made us sit in place for almost two hours before unloading us and making us walk across the airport to the next flight. No big deal, but the heat inside and then the rush to reboard could have been dangerous Then, from Munich to Amsterdam, everyone on the flight was forced to check our carry ons with no compensation or credit. This airline is nothing but headaches. Also, on the flight they give you about 30ml of drinking water. I won't be flying with this airline again.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Munich to Amsterdam |
Date Flown | July 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Complete lack of response"
K Vickers (United States)
✅ Trip Verified | Honestly the worst flight experience of my life. Not only were we delayed over 3 hours, but they kept us on a plane in the summer with a/c malfunction while heat blasted the cabin to 100°F, for an hour. Everyone was covered in sweat and felt faint from the heat while they made us stay and wait while they tried to fix it. I am young and even I had a headache, I can’t imagine an elderly person being able to breathe in those conditions. Complete lack of response to a dangerous situation. They seriously wanted to put that plane in the air. They handed out tiny cups of water and apologized. Then finally had us get on another plane. Not to mention they checked our carry on luggage because they ran out of room. Do not fly with KLM. Nothing but trouble.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Amsterdam to Munich |
Date Flown | July 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"so insulted and humiliated"
Ashley Johnson (United Kingdom)
✅ Trip Verified | Amsterdam to Bangkok. I have never been so insulted and humiliated as on my recent flight after 29 years of long haul travel. Everyone has their plan of dealing with time zones and jet lag etc. Mine is to have the meal, watch a movie, a decent length sleep and wake 2 hours before landing for breakfast. It is a plan that has served me well. I had a glass of wine with the early nibbles and when the stewardess came with the starter she asked if I wanted anything else to drink as if most people would be happy with 1 glass of wine in a 10.5 hour trip. Mind, apart from bringing the food, we didn’t see much of her apart from a quick walk through very occasionally but eyes upwards so no-one could ask her to do anything. After the meal I sat quietly finishing off the film with some wine. 45 minutes before sleep time I asked for a glass of wine to help me get off to sleep at a strange time. I was just sitting quietly watching a film. The purser came with the glass of wine and said, and this is in business class, “this is not a free bar and I have been told you have had enough wine and you won’t get any more”. You can’t begin to guess my astonishment, treating me like a drunkard when I am one of the best, most polite people you could ever meet. Insulting and humiliating doesn’t really begin to describe it. During breakfast the purser tried to apologise saying he had got it all wrong but I wasn’t interested, the damage had been done.
Aircraft | Boeing 777-300 |
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Amsterdam to Bangkok |
Date Flown | July 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"best described as adequate"
Graeme Bray (Australia)
Not Verified | Dublin to Sandefjord via Amsterdam. First leg of the flight, DUB-AMS, was operated a plane from Stobart Air, with a KLM crew. Upon check-in, I was informed of a 25 minute delay but that I should be able to make my booked connections. However, at the gate, the delay just kept getting longer and longer. As I was standing around, I received an email informing me that my flight would not make the original connection to CPH and that I had automatically been re-booked onto another flight, however this meant I would miss my rail connection to Sweden. The gate staff were not able to do much, as they were only local Irish contractors and not KLM staff. The delay was progressively made later and later. The flight was almost 2 hours late and was causing great stress and worry for me about being stranded in CPH. Only suggestion was to see the transfer desk in Amsterdam, who were helpful and professional. I asked if I could be rebooked onto Oslo, but initially they said it was booked out. They had only been looking at OSL and did not even consider TRF, until I suggested it. It was a very late flight option but it was better than everything else presented to me. The delayed DUB-AMS Stobart Air flight was best described as adequate. It was quite obvious that the air crew were thrown together and were disjointed in their operations. However they were very professional in their appearance and interactions with the passengers. The AMS-TRF flight was a proper KLM flight, on the same plane type. The aircrew were much better than the first, most likely because of working together before. Thankfully so, to ease my nerves from the first leg.
Aircraft | Embraer 195 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Dublin to Sandefjord via Amsterdam |
Date Flown | July 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"it was a great flight"
Julian de Haas (Netherlands)
Not Verified | Amsterdam to Lima, it was a great flight enough legroom and great service! The food was good we got enough drinks in 12 hours. The movies where all new movies, just came out of the cinema. Great flight good experience.
Aircraft | Boeing 777-300er |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Amsterdam to Lima |
Date Flown | July 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"have started avoiding KLM"
S Maybana (Norway)
✅ Trip Verified | Stavanger to Alicante via Oslo in April 2019. For many years I have been flying exclusively with KLM just because they were the most helpful with nice crew and customer service. After this flight I have started avoiding KLM as much as possible. I simply called customer service to ask about the luggage condition for the ticket I booked online. The lady on the phone told me she has no information and told me to go and read on the website. I asked where on the website and how do I know that what I read there is applied to my ticket? Again, She said she has no information and everything is on the website. I called the complaints line and perhaps the same lady answered because I explained the situation and she said they cannot offer help for each individual and all the info is online. I just do not understand why they cannot find info about a ticket that I already booked. How hard it can be. It feels like KLM somehow in the past few years has replaced the helpful and nice crew with a cheap and rude one.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Stavanger to Alicante via Oslo |
Date Flown | April 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"cheaper than budget airlines"
47 reviews W Garner (Indonesia)
✅ Trip Verified | Kuala Lumpur to Jakarta. Once again, KLM was cheaper than budget airlines on this date. Friendly crew, good selection of movies but once again tasteless food (just a wrap) given.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Kuala Lumpur to Jakarta |
Date Flown | July 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |