British Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2562 reviews
5/10
4 star Skytrax Rating
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10/10

British Airways customer review

(United Kingdom)

Great service from LCY-Angers in western France on Embraer 175. London City Airport is so very convenient for London dwellers and the flights were very comfortable. Saturday flight outbound was totally full but on time attentive cabin crew very comfortable and not even the breakfast of a disappointingly hard croissant with ham and cheese could spoil the positive impression. Coming back on the Wednesday was less than half-full so double drinks and snacks all round! Tickets were £120 return which seems very reasonable considering the alternative for the region is Ryanair to Tours from Stansted for almost as much and once you factor in the extra price of luggage and snacks with them BA wins hands down.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

British Airways customer review

(United Kingdom)

06.40 flight 4 August Glasgow to London City cancelled with no explanation. Typical BA service nobody about to assist with alternative arrangements or any concept of customer care. So much for the worlds favourite airline. Third rate which is what I have come to expect from them.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

British Airways customer review

(Canada)

LIS-LHR on 30 July J class on an Airbus 320. I was expecting more however I was disappointed. Seat was OK but not particularly comfortable food just average with a choice of a fruit or meat platter either very poor. Cabin crew in an automatic mode no smiling whatsoever more interested in chatting in front of the cabin and complaining about not sure what. No inflight entertainment altogether not even a shared movie. However we departed on time and arrived 15 min before schedule and the price was the cheapest ever for a Business Class seat. Will fly BA again but I am more keen to Intercontinental flights where the quality is superior than European routes.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

British Airways customer review

(Australia)

AMS-LCY economy. Embraer aircraft only half-full at most and on time. For such a short flight a high standard of cabin service with wine and a small snack offered. An excellent flight in all respects.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

British Airways customer review

(Australia)

Porto-LHR economy. Pushed back late but arrived on time. Flight was full but good cabin service with sandwiches and drinks. A very good standard overall.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

British Airways customer review

(Switzerland)

Upgraded from Premium Economy to Business from YVR (Vancouver) to LHR (London). The Club World cabin was full and a couple of the passengers had been upgraded to First. Despite this the staff were friendly and helpful although the food wasn't that great (the chocolate desert was delicious though). Seat is nice and wide but if you're facing rearwards on the 747 you could be sitting right next to someone you don't know. The IFE had a lot of choice and had many new movies to chose from. Altogether a good flight.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

British Airways customer review

(United Kingdom)

Upgraded to business class on return flight from Verona. Absolute disgrace. Flight left around 11.30pm but lounge closed at 9.20pm. Lounge was awful dirty and very little in the way of business class facilities. Flight was cattle class and I have seen more organisation and courtesy on an easyjet flight. Boarding was like a rugby scrum with no priority boarding and then spent 20 minutes on an a bus with no air conditioning crammed packed in hot conditions. Flight had run out of food. Worst flight in memory and absolute shocking customer service. Absolute joke and how they have the audacity to claim it was business class they should be accountable n the trade descriptions act.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

British Airways customer review

(United Kingdom)

LHR-SIN 26 July 2014. Upgraded from WTP to Club World before I even had the chance to ask. Value for money was a '5' because I didn't pay for the flight! Flight went well and I even managed some sleep on the fold flat bed. Cabin crew were pleasant and helpful one of the attendants retrieved his own USB adapter from his luggage so that I could charge my phone (I was a little surprised that there wasn't a USB port at my seat - upstairs 747). The same attendant appeared in the passport control hall and called out - without success unfortunately - looking for a passenger who had left his glasses behind. Food was absolutely fine and the Burgundy a little too drinkable. This was probably up there as one of the better flights I've taken - most are done under sufferance but this one was pretty good overall.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

British Airways customer review

(United Kingdom)

26th July LGW to Orlando. Drinks service from the crew was good. Champagne upon boarding and a top up without requesting. It was greatly appreciated! Food was not outstanding but pleasant enough. Overall the cabin service was good. Several services of drinks and top ups when requested. What let this flight down was the number of unruly children on this flight. I was in an outside seat on the port side and an 8 or 9 year old child in front got out of her seat every five minutes or so continually throughout the flight and her younger sibling was also jointing her when she did manage to stay put. I attempted to avail myself of the flat bed but three times these children stood on my legs as they clambered over into their seat. The parents of these children never once intervened to check their children's behaviour although they were well aware of how they were behaving. My wife did not have much luck either. The couple to her rear were sat throughout the flight crossed legged in the isle playing with their children and their toys and my wife had to struggle passed them every time she wished to use the toilet. Surely a tripping hazard! There were many other children on the flight who were well behaved so it can be done if parents set boundaries for their offspring. Whilst BA cannot be held responsible for children's behaviour I feel that as we were in the Club World cabin some sort of announcement should be made by BA requesting passengers with children respect the comfort of fellow passengers. P.S. The Club Lounge at Gatwick was like a kindergarten but that is another story!
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

British Airways customer review

(United Kingdom)

LHR-CPH-LHR Business Class. This is a joke. Scruffy aircraft with ripped upholstery dirty cabin and chaotic/slow "service". I know it's a short flight (90 mins) but it shouldn't take over an hour to get one cup of cold stewed tea. Flight attendants including their "manager" didn't seem to have a clue what they were doing. Seats are actually narrow economy 3x3 configuration with the middle one kept vacant. Inflight entertainment? Easy there isn't any. For the price I paid this was an absolute disgrace. I seriously think I'd have a better experience with EasyJet.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG). Since 2016 British Airways has been implementing cost-cutting across many parts of the customer product, with the 4-Star Airline rating held by BA for many years under review.

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages