British Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2388 reviews
5/10
4 star Skytrax Rating
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3/10

British Airways customer review

(United Kingdom)

Flew from San Francisco to Heathrow London. Flight was delayed 3.5 hours the food particularly the breakfast was the worst I've had on an airline. The sets were very uncomfortable. I feel BA have a long way to catch up to the quality to other airlines such as Emirates and Qatar.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

British Airways customer review

(Australia)

I flew Singapore to Sydney with them recently and it was the most horrible flying experience. At the boarding gate the staff were just so disorganised in getting the passengers on board that we had to wait for almost an hour before we got on. The plane was an old and tired 747-400 which had the dirtiest cabin I have seen. There was a stale smell lingering in the premium economy cabin. The seats were old worn out and lumpy despite being in premium economy. The inflight entertainment was a joke. The video quality was mediocre and the noise cancelling headphones were not working for most of the flight. The food was some strange fried rice which was bland. The crew were unfriendly they didn't serve drinks once throughout the flight. The worst part were the toilets smelly with a toilet bowl and sink choked with toilet paper. Overall I will never fly British Airways again unless I don't have any choice.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

British Airways customer review

(United Kingdom)

Lanzarote to Gatwick on 13th April. Flight itself was okay but on arrival we were "parked" a long way from the baggage reclaim area (for which the Captain apologised). After a 30 minute walk from the plane our problems began as we then waited another more than 2 hours for our luggage to arrive. Many flights that landed a long time after us received our bags and set off home far more promptly. BA have acknowledged they are responsible for the journey from "start to finish" but have gone on to advise that some parts of the operation are sub contracted including this part. Can't recommend BA because of this experience and because of the way our subsequent complaint has been handled. Not planning to use BA again because of this.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

British Airways customer review

(United Kingdom)

LGW-VRN-LGW both in Club Europe. Was offered an upgrade on the way out for £85. Swift check-in as Gatwick was quiet at 6.30am. Used the Galleries lounge-reasonable cold food selection but the only hot option was porridge. Nice atmosphere though and good views of the runway. Left slightly late due to congestion. Nice breakfast with individual bottles of Heidseck Monopole champagne. No aerobridges at Verona so had to walk to a bus in the rain. Bags delivered quickly. Return flight was delayed by an hour as the incoming flight was late. BA use the Catullo lounge which is very poor with an abysmal selection of food-nothing hot not even a sandwich just biscuits and pastries at 9pm! The lounge is before the security check so not able to relax altogether. Crew very apologetic about delay speedy drinks and meal service-the chicken curry was passable.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

British Airways customer review

(United Kingdom)

6 May 2014: Las Vegas to Gatwick. Boeing 777. Back on BA again thanks to Avios Companion coupon. Cabin crew are now more present throughout the journey but not experienced any of them going too far to please a customer it seems just okay if they run out of a meal choice or if friends not seated together. Certainly yesterday cleaning the wc was not on the duty list. I've flown AF TAP SWISS KLM long haul in the past year and by far BA catering in economy is the poorest in content. Yesterdays offering for Breakfast was almost an insult.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

British Airways customer review

(United Kingdom)

LHR-YYZ in business was looking forward to a B787 but this flight was a B777. Had the rear facing seat- comfortable enough but it is always awkward trying to clamber over the passenger seated diagonally opposite. Enjoyed the plentiful supply of pink champagne. Lunch was fine as was the afternoon tea. IFE screen on the small side but managed one movie. Crew were pleasant friendly and efficient.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

British Airways customer review

(United Kingdom)

I'm not normally one to whine but here goes. LHR-CDG at 0725 on a Tuesday morning via the dreaded gate A10. Plenty of "Fast Track" signage and we fast trackers were herded through the checkpoint onto a bus where we waited until we were joined by all the other passengers! Outstanding! Flight OK (fairly grubby ex BD A320) but the pointlessness of a non fast Fast Track amused me no end.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

British Airways customer review

(United Kingdom)

JFK to LHR. Empty check in and priority security quick. New food selection in First class lounge but preferred the decent meal in the dining room. Boarding easy and upper deck crew excellent as lights not turned on until just before descent with arrival on time. Bus to terminal but bags waiting when we got there.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

British Airways customer review

(United Kingdom)

Chicago O'Hare to London Heathrow on 2 May. check in very fast and efficient. New 777 plane. Take off and landing about 30 minutes late. Friendly flight crew. Efficient service. Good vegetarian meal. Very pleasant flight.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

British Airways customer review

(United Kingdom)

Travelled to HKG on board the new A380. Boarding was efficient with a dedicated air bridge for First passengers. Welcomed on board offered champagne newspaper pyjamas and wash bag and settled into my suite. The space is more noticeable than a 747 or 777 equivalent with a wardrobe that can fit carry on baggage a jacket and shoes plus a side bin that accommodates other items. The food was excellent with the choice of a five course taster menu with accompanying wines or a la carte. There are also treats available in the first galley. Breakfast was also very good. I managed to get plenty of sleep as the aircraft is very quiet and walked around the entire plane to get a sense of scale. The crew were excellent addressed me by name engaged in conversation whilst delivering an unobtrusive service. The entertainment system was the Thales product. Plenty of choice interactive screens and no rebooting as is the case on other long haul aircraft. I couldn't fault this flight just a pity I couldn't spend longer on it. Looking forward to the return journey.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG). Since 2016 British Airways has been implementing cost-cutting across many parts of the customer product, with the 4-Star Airline rating held by BA for many years under review.

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages