British Airways customer review
W Benson (United Kingdom)
LHR-HKG on Boeing 747 - 23/08/12. Much has been written about the tired old 747 fleet so I won't go in to that. What was annoying was that I was 4 rows from the front of the World Traveller cabin and by the time the crew had got to my row to serve lunch 1 of the 2 choices had already run out! That in itself would have been ok - it was perfectly acceptable pasta but the starter was a pasta salad. Not very sensible offering 2 dishes almost the same. The crew did what was required of them - serve drinks and food but then we didn't see them again for 9 hours until breakfast was served. I flew home in New Club World (see separate review) and my advice would be to fly in the best cabin you can afford. On a 12 hour flight it really is worthwhile.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
S Luqman (United Kingdom)
Just got back from Bridgetown Barbados flying with British Airways and frankly couldn't wait to get off. I was so disappointed. I have travelled regularly with BA but the flights going over and coming back left a lot to be desired. The plane was in need of repair. I had water dripping from the ceiling where I was sitting and when I told the stewardess was told that was usual due to condensation and proceeded to stuff a tissue to stop the dripping. The toilets were so old that bits of the cladding were coming away. The food was awful and inedible. The staff were unapproachable and looked fed up. BA get your act together or you'll be losing flyers by the hundreds.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
D Smith (United Kingdom)
LHR-JFK-LAX-LHR. Check in was ok apart from being snapped at for being too early to check in come back in 5 minutes. Got through security quickly. Terminal 5 has very good facilities. We boarded the aircraft and sat in our seats realising we had a long haul flight in short haul seat pitch with a very small seat width designed for a below averaged size person. This wasn't at all helped by the passenger in front reclining their seat immediately after the seatbelt sign went off. Food was basic small meal return flight included a breakfast consisting of a small bread roll with a bitesize cereal bar. Both legs went at least 4hrs without any food/drink service. IFE was quite good have to watch 5 minutes of adverts before the programme starts. Family near us had a child with no working IFE for return flight. What annoyed us most was on the return leg we were told by the flight attendant "Do you mind moving forward so the couple behind you can eat?". We did presuming it was policy whilst finding it strange it never happened on the outbound flight. No one else was asked to move the seat forward so we felt angered that we were the only ones asked. It is 100% not surprising BA has fallen behind other airlines in recent years as middle eastern airlines such as Qatar provide a much better service for a similar price.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
W Benson (United Kingdom)
HKG-LHR in New Club World on Boeing 777-300 - 26/08/12. Bought ticket in WT+ and managed to get a last minute upgrade using Avios to Club. First time in a premium cabin. The seats are comfortable if a little narrow but they easily move to the lie flat position meaning I was able to get 6 hours sleep. Plenty of good quality champagne and wines offered before and during dinner. 3 course dinner sounded a lot better than it actually tasted. BA should think more about ease of food preparation on board rather than trying to do lavish dishes that don't quite come off. Breakfast was better than expected - plenty of choice and a good selection of fresh rolls and croissants. AVOD worked well. My only complaint was that the cabin crew found it very difficult to be friendly. Every request appeared to be an inconvenience to them - little things like milk and sugar for my coffee. Generally though I would have to give Club World the thumbs up if only because a lie flat bed is infinitely more appealing than cramped Economy on a 12 hour flight. As I was in Club through an Avios upgrade I cannot comment on the value for money. Had I paid full fare I might have expected more.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | N/A |
| Recommended | yes |
British Airways customer review
Michael Dielissen (Canada)
YYZ to LHR - July 2012 - I flew overnight in premium economy on a 767. I chose this flight because on the 767 the layout is 2-2-2. I chose an aisle seat in the middle 2 so I could go to the washroom etc without disturbing y seat ate and vice versa. The seats are comparable to North American business class except with narrower arm rests. (better than economy but still not meant for sharing). The entree food was the same as business class and I wasn't really impressed. It wasn't bad but wasn't good either. I would definitely fly BA on this route again mostly because of the layout and the option to fly premium economy.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Nick Berry (United Kingdom)
LHR to HAM. Purser addresses all club passengers by name boarding a little late but left on time. Food good for short flight. Overall excellent.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | N/A |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Avril Barclay (United Kingdom)
My son who had worked for British Airways urged me to fly British Airways to Kansas City. He recommended me to join the executive club. I went ahead and booked my flight back in May. Very reasonable price. As they are in an alliance with American Airlines my outward journey was with American Airlines. They were helpful even booking my seats to Chicago then onto Kansas at no cost. Problem was on my return. I duly waited to book my seat on the Chicago flight 24 hours prior to check-in. As this was with BA I tried for an hour to choose a seat to no avail. My itinerary came up but told me I was being redirected to American. So I called BA they told me I was to check in at Kansas City before I could have a seat assigned. So I called American a very unhelpful person told me that I had to go to back to BA. I called BA again after explaining I had seat booked with American from Kansas but could not get one with BA she put me on hold for 15 minutes and told me I had a seat - trouble was it was the one from Kansas to Chicago. Perhaps the powers that be can sort this out. It was most frustrating. The journey was fine staff polite in-flight entertainment excellent.
| Seat Type | Economy Class |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
C Volz (United States)
London City-New York JFK via Shannon on A318 but had really nice seats and professional crew. Meal served was very tasty and fresh. Overall a very good flight would use this airline again.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | N/A |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Russ King (United Kingdom)
SIN-LHR BA12 B747-436 First Class. Old aircraft (1998) with seats that are not that private but there are only a few of us in the cabin so ok. A bit tatty but I think the planes are being replaced by A380's soon. Seat itself is comfortable enough. Inflight Entertainment awful: fuzzy screen (low resolution LCD screen way passed it's sell-by date) with limited options. Inconveniently has to be pulled around to be seen and put away for t/off and landing. seat comfortable enough for sleeping. Food and service quintessentially English which is the only real reason to fly BA nowadays - the product just doesn't match other airlines. Toilet cramped and awful but it has a window!
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
