British Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2265 reviews
5/10
4 star Skytrax Rating
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3/10

"BA has fallen even lower"

(United Kingdom)

Verified Review | London Heathrow to New York. After reading reviews I was hoping some were inaccurate, but after this flight in Club World I realise that BA has fallen even lower than many have said. Check in at T5 was interminably slow with one of the most arrogant staff I have encountered for years. The lounge was crowded and dirty, and the food selection is terrible for a premium facility. Onboard, seats are old and tatty, cramped and uncomfortable and offer no privacy whatsoever. The food was passed across my neighbours seat to reach me, and what a lousy offering this was - below many airline economy meal standards. IFE screen was not working properly, fuzzy and very poor. Cabin crew were polite and trying to be friendly, but they certainly hide in the galley as soon as they can and judging from the standard of the toilets towards the end of the flight, they do not see it as part of their job to maintain these. Luckily, I am leaving the USA to Asia from Los Angeles next week on Eva Air and expecting a big step up in standards.
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteLondon to New York JFK
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"was a good experience"

(Romania)

Verified Review | Port of Spain to Gatwick via St. Lucia was a good experience. I don't have any complaints regarding the seat quality or flight attendants, who did a very good job during the flight on keeping the passengers safe and serving meals and drinks. The seat was comfortable enough, a bit wider than on low cost flights, I had extra space and as I noticed the leg room between seats was regular. I had a seat behind the bulkhead with enough leg room. There was a minor issue, the flight had a stop at St. Lucia, after which the new flight attendants insisted on waking up the people on the front row, opened their entertainment system screens, to show them the safety video which was shown about an hour and a half on take off from Port of Spain. I told them it's not necessary to view the video again and actually the video was not available this time, so this would be something the management should look into. In-flight entertainment was good, with no advertising, which pleased me a lot. I had a jolly passenger next to me in the middle seat, who had a bit too much to drink and moved a lot in the seat, sometimes talked louder than necessary, but he was still fun to have around and the flight attendants made sure in a very polite and funny way that he does not disturb the other passengers. There were minor issues during check-in at the departure airport in Port of Spain, the BA staff forgot to put a priority tag on my bag and give me a voucher for the lounge as I have a gold card on Oneworld. To use the lounge I had to use my Priority Pass not to waste time until the matter was cleared with the ground staff. I was flying further from Gatwick to Istanbul on Turkish Airlines, hoping I would not have to change airports in London and as a result go through immigration, take the baggage out, check-in again, pass immigration and security again, but BA doesn't have an agreement with Turkish Airlines and I had to go through this lengthy process.
AircraftBoeing 777
Type Of TravellerBusiness
Cabin FlownEconomy Class
RoutePort of Spain to Gatwick via St. Lucia
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Simply appalling"

(United Kingdom)

Verified Review | Flew London Heathrow to Chicago. Simply appalling. Aircraft was old configuration B-747-400 with Premium Economy adjacent to First Class. Cabin was filthy, and carpets coming up. Food was inedible. The IFE system was old, slow, and low resolution. No wireless of course, either. British Airways senior executives should be forced to endure this awful service, and sample it themselves. For them to call it "First Class" is insulting, demeaning, and arrogant in the extreme. These old aircraft need to be replaced with the lovely A380, and the entire First Class and Club Class product should be reviewed / enhanced. But of course, this will never happen whilst this airline has a virtual monopoly across the Atlantic.
AircraftBoeing 747-400
Type Of TravellerBusiness
Cabin FlownFirst Class
RouteLondon Heathrow to Chicago
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"on a par with low cost carriers"

(United Kingdom)

Verified Review | Jersey to Gatwick. Flight left on time and the plane was clean and modern. The crew were friendly. The flight was only 40 minutes and the crew worked hard to try and serve everyone who wanted to buy food or drinks but I’m not sure they made it to the final rows. I think the problem is that there are only 2 staff to service the economy cabin whereas on our EasyJet flight out there had been 4 staff (as there is no business class). I still don’t think the buy on board is working that well, but that is not the crew’s fault. We were pleased to arrive 20 minutes early although it was a shame to have to get a bus to the terminal. The BA offering is now on a par with low cost carriers and as we got a competitive price for this flight we were fairly happy.
AircraftA319
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteJersey to Gatwick
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"nothing special to recommend"

(United Kingdom)

Verified Review | Gatwick to Tirana. Full flight on both outward and return journey. The seating was adequate for a short journey but only limited pitch. The aircraft was clean. Cabin crew were present and friendly throughout the journey but busy selling food and on board goods. The main advantage of this airline was the direct flight from UK to Tirana, otherwise nothing special to recommend. Both flights on time.
AircraftA320
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteGatwick to Tirana
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
4/10

"assumption it was a quality carrier"

(Australia)

Verified Review | I booked British Airways to travel under the assumption it was a quality carrier not a low cost carrier. I expected a meal and baggage to be included. I was unaware of the brand changes and was very disappointed after I booked. This airline is no longer quality with the prices they charge. Expect a budget airline experience here. Staff were very friendly and helpful however. Pilot also chatty throughout the flight giving us lots of info.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteReykjavik to London Heathrow
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"Economy seats are small"

(Thailand)

Verified Review | Kuala Lumpur to Berlin via London. Aircraft long haul new and clean, short haul a bit old, but still acceptable. Crew overall are lovely, pleasant service. BA food is on the top of the rank. Kuala Lumpur to London My boyfriend and I got beef stew and chicken satay as dinner and beef omelette as breakfast. Also very tasty. We got 2 wines and so many juices. Return flight was chicken curry and pesto pasta. Again, it flavorful. And we got beef congee and Engliah breakfast before we landed. Short hauls don't have any food. Inflight entertainment not the best, but still acceptable. Short hauls don't have any screens. Only thing I don't like is the seats. Economy seats are small. I have no problem with it since I am a petite girl, but still very uncomfortable to sit straight up. If I knew before, I will book a premium economy, that one seems nicer and have more space. I got the best price for round trip, value for money!
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteKuala Lumpur to Berlin via London
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Crew were good"

(United Kingdom)

Verified Review | I flew from Brussels to London Heathrow on an A320. The aircraft was about three quarters full. Boarding was smooth and we left and arrived slightly early. The sale of food and drinks went well and didn't appear to have much of a take up on this flight of less than an hour. Crew were good.
AircraftA320
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBrussels to London
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"clean plane, punctual service, pleasant cabin crew"

(United Kingdom)

Verified Review | I flew from London Heathrow to Sofia and back. The plane on both flights was an Airbus 321 and I’d guess a young one judging by the freshness of the interior. I am 1.82m (6 feet) tall and found the leg room and seat width to be fine – I certainly didn’t feel cramped even in the centre seat. Both flights departed the gate on schedule (although actual take-off on the outbound flight was slightly delayed because of air traffic restrictions over Europe). The cabin crew on both legs were pleasant and courteous. On both flights, the captain kept us very well informed of our route and our progress. So far, top marks to British Airways but where they let themselves down is the shambles of a refreshment service. It might seem like a minor gripe but I do like the opportunity to get something to eat or drink on a flight even if I have to pay for it (which you do not on other legacy airlines like Lufthansa). The range and prices of food and drink on offer were comparable with low cost airlines I have flown with. But there the comparison ends because whilst I have always been served quickly (and sometimes twice) on short haul low-cost airlines, BA’s service is too slow and seems to run out of stock too. They also insist on card only transactions. I had the misfortune to be sitting toward the rear of the plane on both legs - and the A321 is a long plane. A single trolley started from the front, making ponderous progress towards me and even though the flight was two hours and forty minutes long, I only just managed to get a coffee and sandwich from a slightly harried flight attendant who by now had returned the trolley and was scuttling to and from the galley, squeezing past the long queue of passengers waiting for the lavatories. (The coffee, by the way, was excellent). The return flight was worse because the trolley made it two thirds down the aisle and was getting tantalisingly close to me before abruptly stopping and returning to the galley, leaving the remaining passengers unserved. In conclusion, clean plane, punctual service, pleasant cabin crew but awful refreshment service.
AircraftA321
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteLondon Heathrow to Sofia
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"service is similar to Eurowings"

(United Kingdom)

Verified Review | Heathrow to Bilbao. Boarding of the flight at Heathrow was very good , the flight was on time and the plane was clean. Frequent flyers boarded first and the rest soon followed. From then on the service was very similar to a Easy Jet or Eurowings flight. The 3 crew member's in economy passed through the cabin selling M&S sandwiches , snacks and coffee. The flight out of Bilbao was delayed by a late incoming aircraft, information on the delay was a little slow in coming from the gate agent. However the crew were very efficient loading the flight when it finally landed. The flight crew also managed to shave 15 minutes off the flight time too. However the service onboard is similar to Eurowings. Both flights were safe and competent. But the actual flight experience was lacking and in future I will consider Easyjet or similar as they offer the same level of service for less money.
AircraftA320
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteHeathrow to Bilbao
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG). Since 2016 British Airways has been implementing cost-cutting across many parts of the customer product, with the 4-Star Airline rating held by BA for many years under review.

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages