British Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2620 reviews
5/10
4 star Skytrax Rating
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9/10

"This was a great flight"

(United Kingdom)

Not Verified | London Heathrow to Dubai. This was the first time I had flown in first class on BA. I had read many reviews before travelling and they were somewhat mixed. BA's first class cabin is not even close to the best in the skies but then again it isn't the same price and reward tickets are readily available if you are a little bit flexible on dates. We were on a 777 which is probably one of the oldest in the BA fleet. The cabin was clean but a little bit tired in places but the seat was very comfortable and spacious. The sleep suit and amenity kit were great with lots of little touches to make you more comfy. It is nice they offer a male and female kit, my wife was delighted with the contents. The Champagne that BA offer in first is superb. I enjoyed a couple of glasses in the lounge and some on board and it is probably the best champagne I have tasted. Choice of other wines is good too and a particular treat is the Johnnie Walker Blue Label if you are a whiskey drinker. Food was very tasty and well presented. I had a seared prawn amuse bouche followed by poached baby pear with blue cheese and walnut brittle then Lamb Machboos as a main course and finally chocolate mille feuille. We were offered ice creams a hour or two later and then afternoon tea a couple of hours before landing. I cant really fault any of it. It was the best airline food i have ever eaten and better than a number of restaurant meals too. IFE was decent although the screen has to folded away so no entertainment during take off or landing,. I believe this has been rectified in later versions of this seat fitted to the 787. I do wish they had a full series of a show rather than just some random episodes but there was plenty of choice. The thing that really made this flight special were the cabin crew. From the moment we stepped on board until we deplaned they were fabulous. Attentive with out being over-bearing. Witty and charming but still professional and always available to attend to your every need. They were superb. Wifi was available but the page to connect didn't load up when i tried it. I dint really pursue it to be honest as i was happy to enjoy the other pleasures first had to offer. This was a great flight and i would wholly recommend that you try out first. Whether i would choose it over Club World would be on flight by flight basis. You have to do it once though!
AircraftBoeing 777-200
Type Of TravellerCouple Leisure
Cabin FlownFirst Class
RouteLondon Heathrow to Dubai
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Left luggage on belt by mistake"

(United Kingdom)

Trip Verified | Heraklion to Gatwick. Left my luggage behind on the belt by mistake. 30 mins after I realised I went back to the airport but no British Airways staff was willing to help. Asked me to ring a phone from the arrival hall pillar. Dialed for BA baggage enquiry and staff picked up the phone and hung up on purpose and never answered again. This is so frustrating.
AircraftA320
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteHeraklion to Gatwick
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"staff were very efficient"

(Brazil)

Trip Verified | Flew Madrid to London Heathrow. The 767 is ancient and BA have clearly given up on hiding that fact, I guess they will be phasing these old but great planes out of service soon. I love flying in 767s, the configurations are generally very comfortable but to be honest the plane was really dated and BA should definitely improve this. Aside from this the flight was really very good indeed. BA Business class has in my experience always been consistent, consistently good. BA cabin crew in Business class are a real asset. This was one of BA's more traditional crews and they create a very agreeable atmosphere. The flight was very busy but the staff were very efficient and the loading on the flight did not prejudice the overall experience. Food was very tasty indeed and there was an excellent selection of drinks. I'll be sad to see the 767s go but the time has come.
AircraftBoeing 767
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteMadrid to London Heathrow
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"experience is second rate"

(United Kingdom)

Trip Verified | London Heathrow to Brindisi. We weren’t expecting the long queue for Club Europe check-in, but mid-afternoon is apparently particularly busy in T5. Galleries South lounge was also teeming, but at least the filthy chairs had been replaced and there was a reasonable selection of hot and cold food. Group boarding was handled efficiently. The A321 was relatively new and clean, no pre-take-off drinks were offered. Departure was delayed by about 30 minutes but arrival was on time. The Club Europe section was unusually busy, with at least ten, fully occupied rows, including families with pre-school children. Despite the congestion and chaos, the food and drink service was handled efficiently, although the food was no better than the old World Traveller offering. It’s hard to see the point of BA’s short haul business class product when the experience is second rate.
AircraftA321
Type Of TravellerCouple Leisure
Cabin FlownBusiness Class
RouteLondon Heathrow to Brindisi
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"British Airways is a rip off"

(United Kingdom)

Trip Verified | I have BA silver membership. This promises fast track, choice of seats at booking, priority boarding and lounge access. I would advise all travellers that in reality these benefits are intermittent at best and unavailable at worst. The majority of the time my seat choice is changed, fast track at Heathrow is slower than the normal queue, and the lounges so overcrowded that it's sometimes hard to find a seat. The Iberia lounge at Madrid is equality poor, with stale tortilla the only offering at breakfast. British Airways is a rip off. I have uploaded by way of example a seat map of their A321 and seat 22c. This seat is not extra legroom and is cramped like the others. Yet on BA.com they will try to sell it as an exit seat as if it has extra legroom. I recently travelled on Virgin Atlantic and Cathay Pacific in business and economy and it really struck me just how abysmal BA/Iberia are by comparison.
AircraftA320
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteLondon to Madrid
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"we demanded we keep it"

(Australia)

Trip Verified | Hamburg to London. Initial flight from London cancelled from under us 3 days from departure and we had a firm booking to collect a motorhome upon arrival. Total chaos. Ground service appalling and no free service on board. Checkin from Hamburg appallingly slow, and didn't open until 2 hrs from departure. Check in demanded that cabin baggage be checked in while we demanded we keep it. All in all an unsatisfactory airline.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteHamburg to London
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
7/10

"overall job well done"

(United Kingdom)

Not Verified | Glasgow to Miami via London. Glasgow to Heathrow was painless as was transfer to t3. Heathrow to Miami on aging 747. Flight delayed by an hour due to temperatures on board being unsafe to board. Kept informed by gate team about progress. TV screen tiny and poor choices of entertainment. Plane was looking it's age and a bit run down around the edges. Premium economy offering in cabin and seat comfort far superior on A380. What made this journey very good was the young lady looking after the premium economy cabin. Polite, efficient, welcoming and nothing was any bother for her. Service with a smile from start to finish . People in here quick to criticise poor service so big shout out to this crew member for doing a great job. Also meals and drink selection very good. Although leaving an hour late we arrived in time so overall job well done BA and looking forward to return journey.
AircraftBoeing 747
Type Of TravellerSolo Leisure
Cabin FlownPremium Economy
RouteGlasgow to Miami via London
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"finally a nice flight"

(United Kingdom)

Trip Verified | London Heathrow to Budapest. After so much disappointing experience with BA, this was finally a nice flight. I got an emergency seat assigned at the online check-in, though these are usually for extra money. On top of this no one sat next to me, so I had better seat than the people in Euro Club (Business class) since their legroom is the same as on economy class. The flight departed and landed in time and was uneventful anyway.
AircraftAirbus A32
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteLondon Heathrow to Budapest
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"crew make the journey smooth"

(United Kingdom)

Trip Verified | Budapest to London Heathrow. The flight departed in time and would have arrived ahead of schedule if the gate had not been occupied by the previous aircraft. The ride was a bit bumpy, but was not too serious. The flight was full (with kids) and the crew did everything to make the journey smooth. I did not purchase any food, but I saw they ran out of a lot of options due to the unexpected number of on-board purchases.
AircraftA320
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBudapest to London Heathrow
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Outstanding crew"

(Canada)

Trip Verified | London to Toronto. Group of 10 people age from 2 to over 60. Business Class seating in 787/9 very conducive for family travelling, allows for interaction. Forward Business Class cabin on 787 is fairly private. Service on both flights was flawless, very attentive to the three small children while also allowing the adults to enjoy the meals. Food presentation especially on the intercontinental leg was really nice and the food on both flights was simply fantastic. Outstanding crew on BA 603 and BA 99 - on our outgoing flights from Toronto on August 16 similar great service. BA gets often negative reviews but myself travelling regularly with them have never had a bad experience. Their seating arrangement in Club World is perfect when travelling with family. Other carriers may have an advantage if one travels alone.
AircraftA319 / Boeing 787-9
Type Of TravellerFamily Leisure
Cabin FlownBusiness Class
RoutePisa to Toronto via London
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG). Since 2016 British Airways has been implementing cost-cutting across many parts of the customer product, with the 4-Star Airline rating held by BA for many years under review.

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages