"I would say disappointing"
3 reviews R Norton (United Kingdom)
✅ Trip Verified | Overall I would say disappointing. Due to BA status I had lounge access, on the small side and very busy. The aircraft used a remote gate, boarding was not well organised by group status as it should be but I did manage to make my way onto the first bus of 3. On arrival at the aircraft the plane was still being prepared so we had to wait on the bus. After 10 minutes or so everyone was becoming a little irritable. As it turns out the inbound flight had a number of complex wheelchair passengers that needed assistance which was delayed and took a long amount of time when it did arrive. After 35 minutes waiting on the bus we finally boarded the aircraft. The Captain apologised for the delay, no mention from the crew. Seat was standard Euro Traveller, the service was okay but the crew were not particularly engaging. When I tried to order a coffee due to the seatbelt sign being on as a result of some minor turbulence I was told it wouldn't be possible. As the crew member reached two rows behind be the seatbelt sign was turned off but they didn't come back to ask if I would still like a coffee. Overall we arrived into LHR 1 hour late. No tug to move the aircraft in Lisbon and had to wait for the gate in LHR. Disappointing but not the worst flight I have had.
| Aircraft | A320 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Lisbon to London |
| Date Flown | March 2024 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Exceptional flight"
2 reviews Paul Lee (United Kingdom)
Not Verified | LHR to Delhi in Business. Exceptional flight. Stylish and quirky B Gates lounge with interesting, modern and eclectic food plus Whispering Angel bar. Food on board was delicious and well presented. Friendly, fun, relaxed crew with a blend of deference, self-deprecation and over familiarity. Been flying BA for 35 years in various classes, and this was probably the best. Great job BA!
| Aircraft | Boeing 777 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | London to Delhi |
| Date Flown | February 2024 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Cabin crew attentive and bubbly"
2 reviews Paul Lee (United Kingdom)
Not Verified | Efficient and Smooth flight from start to finish. Cabin crew attentive and bubbly. Very clean aircraft. Mcvities snacks a nice touch, and even the coffee in a bag was unexpectedly nice. Everything to praise, and nothing to complain about!
| Aircraft | A320 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | London to Milan |
| Date Flown | March 2024 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
“a terrible and unnecessary experience”
Peter Buchanan (United Kingdom)
✅ Trip Verified | Was told we can not take hand luggage onto the plane as all overhead cabins were already full. So had to put them in the hold when we at the aircraft door. Frustrating as we had just hand luggage to avoid delays at Heathrow. Then the bags did not arrive at the baggage belt and after 45 mins waiting had to spend another 30 mins filling in forms etc. Was told the bags are still in Madrid so they know that all the time and did not have the decency to inform us before we waited for them to arrive. 12 hours later no communication from BA. Such a terrible and unnecessary experience and so badly handled by BA. There were many people who had bags that were too big for hand luggage hence the cabins were full before everyone had boarded which is unfair and then not helping by informing us of the fact they did not leave Madrid is a double level of incompetence.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Madrid to London Heathrow |
| Date Flown | March 2024 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"stick to their cabin bag size limit"
4 reviews Michael Powell (United Kingdom)
Not Verified | The flight was comfortable enough but with an hour delay on the return leg. However, on both leg I was told I had to put my very small and expensive cabin case into the hold as the flight was full. Having done so I was not amused to see other passengers bringing much larger cases into the cabin. BA should stick to their cabin bag size limit and not inconvenience those who comply.
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | London Heathrow to Toulouse |
| Date Flown | March 2024 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"crew were attentive, friendly"
N Wardan (Canada)
✅ Trip Verified | We had a really good flying experience with BA, travelling as a young family of 4. The flights left on time and we even arrived early for nearly each one of our flights. Food was generous and quite tasty for Economy class with the crew coming around with water/drinks throughout the flights. Our checked luggage also arrived safely and undamaged both at VCE and our return flight to YUL. On all of our flights the crew were attentive, friendly, and helpful with us and our children, especially the gentlemen who served us on the return flights from VCE to YUL on March 5th. The B787-8 interior is really dated and really needs to be updated to compete with their European counterparts. There were panels squeaking loudly when we hit turbulence, seat covers coming off the seats, and tray tables which were not level and loose for eating. The IFE on the B787-8 worked fine, but it definitely wasn't as responsive and did not have a newer, larger screen like the ones on the B777-200. Thankfully, the B777-200 have had their interior updated but the one we flew on had a clogged sink in one of the lavatories, which created problems for passengers. Unfortunately, on nearly all of our flights, there was garbage left in the seat pockets and the floors weren't quite as clean. On the incoming flight to LHR, the B787-8 was not assigned a gate because we arrived early into the airport, which resulted in significant delays for the airport buses to get to the plane and also slowed down the deplaning process. We would definitely consider flying trans-Atlantic with BA again, as we received value and service for the fare we paid.
| Aircraft | Boeing 787-8 /777-200 / A320-200 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Montreal to Venice via London Heathrow |
| Date Flown | March 2024 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Utterly outrageous"
Solomon Pachtinger (United Kingdom)
✅ Trip Verified | Waited an hour to check-in at the Paphos business check-in. Staff utterly incompetent. Flight crew in business class removed my ruck sack from the flight bins without my consent to make way for another customer luggage. I was then coerced to have my luggage at my feet throughout my flight. Utterly outrageous, last thing you would expect in BA business class.
| Aircraft | A321 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Paphos to London |
| Date Flown | March 2024 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"They have a long way to go"
Paul Roberts (Singapore)
Not Verified | Not a great experience at all, from the outset it was poorly managed as they bused us out to a parking slot only to have us wait for 15 minutes in the bus as the plane was ready. BA business class is not Business class. Tired, small and generally not worth the ticket price. Tables that don’t sit straight, arm rests that aren’t secure and terrible screens. It’s not a patch on first class airlines which is apparently where BA think they should be. They have a long way to go.
| Aircraft | Boeing 777-300 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | London to Houston |
| Date Flown | March 2024 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"FA's were friendly"
42 reviews E Carmere (Belgium)
✅ Trip Verified | Boarding was difficult caused by vast majority of the passengers carrying too much hand luggage. FA's were friendly. The seats on BA for European flights are extremely narrow. There was a choice of breakfast and very surprising the Champagne Castelau on European flights is of a better quality as the brand used in club on intercontinental flight. Nothing wrong with this flight, however not pleasant due to the unpleasant seats. Waiting time at Brussels for luggage some 20 minutes what is very acceptable.
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | London Heathrow to Brussels |
| Date Flown | March 2024 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Far from pleasant experience"
42 reviews E Carmere (Belgium)
✅ Trip Verified | Boarding started with a delay of some 20 minutes , everybody could see members of the team only did arrive 5 en 3 minutes before the announced boarding time. We had to wait outside for nearly 15 minutes . It was hot ! Unfortunately flying from Barbados to London in Club Class was an underwhelming experience. BA is not performing a great performance on international flights anymore. Lucky the 777 had the new configuration. As welcome aboard Champagne or fruit juice, the glasses were filled at the level of one inch. A far cheaper brand of Champagne Heidsieck Monopole and no more rosé Champagne available. Wines also poor, there was no French wine. Cognac is also not available anymore. My meal was sub par : the steak was replaced by beef stew. and the FA made it very clear : dessert or cheese. not both. After some 4 hours flight there was no more ice available. Minimal information from the flight deck. breakfast not suitable at all for a business class. Some of the FA were friendly, others not at all. Far from pleasant experience despite the high fares !
| Aircraft | Boeing 777 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Barbados to London heathrow |
| Date Flown | March 2024 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
