✅ Verified Review
| Toronto to London in Premium Economy and onto Oslo in Economy. Easy check in and in the lounge within 15 mins. The usual selection of dry sandwiches, and a chicken noodle soup (minus the chicken and noodle). The lounge was clean with plenty of staff clearing away. Efficient boarding with sparking wine/soft drinks offered. Early departure, fast drink service and dinner before lights out. There was no breakfast (previously scrapped) with the cereal bar now also gone. Early arrival, a short wait for a shower in the North Lounge, followed by an ok breakfast. An early departure and an average flight on a A319. Long queues for the bathroom (only one now for all of economy as the other was removed to provide 2 more seats) with slow buy on board service though at least they made it to the last row mainly down to little take up of food or drink. Early arrival though a long wait for bags. Oslo to London on a A320 was verging on a farce, A full flight, selfish use of the overheads delayed departure whilst crew looked for space. The buy onboard came out quickly with one and then the second handheld machine dying at the first row served. Service ground to a halt whilst the crew tried to get either machine back into life, broke out the paper visa slips, took the cart back in, re-appeared 20 mins later so service started an hour into the flight. Little take up as people had given up including me as there was little time left to enjoy the purchases. The crew tried really hard, put a brave face on and kept going. The organisation and concept of the BA buy on board is a disgrace. Though a third party provides the food and card machines, the choice, stock holding and the reliability of payment machines means the service is a farce. I don't understand why BA continue to struggle with this service as Easyjet, Ryanair and low cost carriers seem to have have to cracked it and got their act together. Early arrival and fast bags completed the flight. Final flight home to Toronto was good, the club lounge at the B gates remains quiet, clean and an oasis to relax and eat/drink before flying. The 787 was towed to the gate 45 mins before departure and was never going to leave on time. At the gate, the experience was enhanced with an upgrade to business class. Service was really slow on boarding I had to ask for champagne, and the underwhelming bag of toiletries and shades only offered after take off. We pushed back over 30 late. No signs of life from crew for another 30 mins, though a positive enhancement was tray service for drinks which felt more classy than a cart. The main of steak was excellent and looked to be on new crockery and plated after cooking (no dried gravy or potato around the edges). Afternoon tea remains underwhelming with no scones and only three sandwiches still wrapped in plastic. Overall, the decline in service seems to have stopped with some minor improvements. The crew on all four flights were pleasant but lacking confidence and experience. The desire to do things by the book results in slow and wooden service at times. Other than the farce of buy on board, I was pleased there appeared to be no further decline in service.