✅ Trip Verified
| I took the new option of the new Toronto to London Gatwick which debuted this summer as a seasonal route. Cheaper than the Heathrow service, it was an interesting experiment in whether I could fall back in love with Gatwick. Excellent check in at Pearson as usual, but spoiled by the third party lounge. Goodness knows what BA were thinking, given the old lounge was well run with excellent drinks and food options. The Premium Plaza lounge is cheap and nasty. On time boarding on a near empty flight (too early in the season for the return traffic to have built up). The cabin was a third full. Juice and water offered. No Prosecco in Premium Economy though the crew member couldn't explain why it's not offered to London, but why Champagne in Biz is manageable. On time departure, and a fast drinks service. This is my first experience of Gatwick crew. Fast, sociable, less formal and streets ahead of mixed fleet crew serving Heathrow. (and all over 25!) The meal was vile - overcooked, salty and dry. As the plane was empty, I went back to economy and had three hours sleep across three seats. Awful breakfast of pretzel roll and cream cheese was served before landing. IFE on both legs was dated and still the same selection since my flights at Christmas! An early arrival and fast bags finished off a ok flight. Returning, I liked the biz / first class check in area at LGW - fast and friendly. The lounge at Gatwick was streets ahead of Heathrow. Self serve Champagne and loads of seats. Kept very clean and plenty of food. An upgrade to biz was nice on a full flight. Efficient boarding and a fast coat / drink and menu service. A really fast bar service only 20 mins in, with well cooked food made the service just like the old days of long haul cabin crew from Heathrow. The only thing that spoilt it was off duty BA staff in Biz, chatting (and distracting) the crew on duty while drinking in the aisle and generally being loud and annoying. An early arrival into Toronto finished a near perfect flight, The Gatwick 777s are old - very old with no power in Premium Economy. (currently going through a refurb progamme), but with efficient and friendly crew and on time / early performance - there was little to dislike, and I even liked Gatwick!!