British Airways customer review
A Hickling (United Kingdom)
Travelled to HKG on board the new A380. Boarding was efficient with a dedicated air bridge for First passengers. Welcomed on board offered champagne newspaper pyjamas and wash bag and settled into my suite. The space is more noticeable than a 747 or 777 equivalent with a wardrobe that can fit carry on baggage a jacket and shoes plus a side bin that accommodates other items. The food was excellent with the choice of a five course taster menu with accompanying wines or a la carte. There are also treats available in the first galley. Breakfast was also very good. I managed to get plenty of sleep as the aircraft is very quiet and walked around the entire plane to get a sense of scale. The crew were excellent addressed me by name engaged in conversation whilst delivering an unobtrusive service. The entertainment system was the Thales product. Plenty of choice interactive screens and no rebooting as is the case on other long haul aircraft. I couldn't fault this flight just a pity I couldn't spend longer on it. Looking forward to the return journey.
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Iain Henderson (United Kingdom)
BA 059 London to Cape Town April 29 2014 economy. It's been a while since I flew BA world traveller and it will be even longer until I use them again. Clapped out 747 terrible uncomfortable seats awful back of seat video system. - my partners failed. The crew seemed totally disinterested and disengaged and far more interested in getting the "service" note the quotes over with ASAP. all they wanted to do was to retreat behind the curtain and gossip. Perfunctory drinks service - when asking for a whisky and soda I was offered whisky and tonic. Paper cups for coffee at breakfast. Meals are better at a Little Chef. The amenity kit was an ancient set of headphones and a toothbrush. Never again. Wake up BA there are major competitors out there and next time it Emirates via Dubai.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
G Pardoe (United Kingdom)
Las Vegas-LGW 777 3 class. Business. The unique forward facing/rear facing seat configuration fits in more seats than other leading airlines. Try to get a window/aisle seat if you are travelling as a couple but you will be lucky unless you are prepared to pay £60 to choose your seat. Otherwise you will be allocated a seat 24 hours before the flight and there are limited choices to change your seat allocation on a busy flight. In the middle 4 seats you will be either facing someone during service take off and landing or sat next to someone with a small partition between you. In all seats the foot rest is part of the bed and blocks access so you will either have to step over or be stepped over to leave your seat. The seats were comfortable in all positions. Dinner was average but less elegant than meals on other leading airlines. Breakfast was a disaster; hardly any of the choices on the menu were available but no explanation or apology were offered which was typical of the functional unsmiling flight attendants. We got a good price in a BA sale but the overall experience was disappointing.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Guy Senior (United Kingdom)
An interesting contrast on recent Gatwick to Turin and back flights. Going out it was a (new?) A320 which was bright clean and spacious. On the way back it was a B737 which was clean but a bit tatty and felt cramped. Service food and drinks on both flights was commendable. I believe that all of BA's 737s retire by the end of the year which cannot come too soon.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Jack Hughes (United Kingdom)
Heathrow Marrakech. Had previously travelled on the British Midland service with mixed results. Things seem to have improved since the take-over and integration of services. Staff more attentive both on the ground and inflight. Meals seem to have improved too. There has been a real lack of choice on this route (still is) but hopefully the improvement will be consistent.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | N/A |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
W Benson (United Kingdom)
HKG-LHR in New Club World on Boeing 777-300 - 26/08/12. Bought ticket in WT+ and managed to get a last minute upgrade using Avios to Club. First time in a premium cabin. The seats are comfortable if a little narrow but they easily move to the lie flat position meaning I was able to get 6 hours sleep. Plenty of good quality champagne and wines offered before and during dinner. 3 course dinner sounded a lot better than it actually tasted. BA should think more about ease of food preparation on board rather than trying to do lavish dishes that don't quite come off. Breakfast was better than expected - plenty of choice and a good selection of fresh rolls and croissants. AVOD worked well. My only complaint was that the cabin crew found it very difficult to be friendly. Every request appeared to be an inconvenience to them - little things like milk and sugar for my coffee. Generally though I would have to give Club World the thumbs up if only because a lie flat bed is infinitely more appealing than cramped Economy on a 12 hour flight. As I was in Club through an Avios upgrade I cannot comment on the value for money. Had I paid full fare I might have expected more.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | N/A |
| Recommended | yes |
British Airways customer review
Michael Dielissen (Canada)
YYZ to LHR - July 2012 - I flew overnight in premium economy on a 767. I chose this flight because on the 767 the layout is 2-2-2. I chose an aisle seat in the middle 2 so I could go to the washroom etc without disturbing y seat ate and vice versa. The seats are comparable to North American business class except with narrower arm rests. (better than economy but still not meant for sharing). The entree food was the same as business class and I wasn't really impressed. It wasn't bad but wasn't good either. I would definitely fly BA on this route again mostly because of the layout and the option to fly premium economy.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
D Nolan (Ireland)
Flew return in CW from LHR to BKK in August 2012. The positives of both flights were: they were on time seats were comfortable and lounges were good. The negatives were: very poor food selections on board (over cooked and uninspiring) very mixed crews - depending on what side of the aircraft you sat you got a totally different in-flight experience - some of the cabin crew should get new jobs as passengers are a severe inconvenience to them and the IFE was unreliable - on both flights the IFE had to be re-set at least once. Overall the flights were fine and I will use BA again if the price is right.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
J Tinning (United Kingdom)
Flew LHR - VIE return operated by bmi but BA aircraft. A319 aircraft was clearly new and very clean. The crew were smiling friendly and helpful. No in-flight entertainment but not a problem on this short-haul flight. Delicious lunch was served - ham and mustard sub roll and unlimited drinks available. Have flown British Airways on this route many times now and they have never had a flaw in decent service and staff whether on the ground or in the skies.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | N/A |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
C Mcculloch (United Kingdom)
Flight from Heathrow to Toronto. Booked emergency exit seat for night flight home. Cost £55 but worth it. Overall was ok both ways except for awful breakfast prior to landing at Heathrow. A freezing muffin in a piece of plastic and a polystyrene cup of coffee. Not a cheap flight - better value with Air Transat club which costs about the same and is better in every way.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
