British Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2555 reviews
5/10
4 star Skytrax Rating
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9/10

British Airways customer review

(Germany)

Flight BA 937 Dusseldorf to London on 13th March and BA 932 back to Dusseldorf on 15th March. Both flights served by Airbus A319. Cabin was in a good shape seat pitch 34 inch and the width 17 inch. Lounge in DUS (Airport owned Lounge) is quite nice but nothing special Lounge of BA in LHR T5 is very good with a lot of space even it was very busy at this time but anyway we know it from other times when it was quite empty. No check-in because of hand luggage only. BA 937 was delayed for about 1 hour due to foggy weather in London so the very nice staff start to serve Drinks to reduce the waiting time on ground. Brunch served after takeoff a choice between a cold platter with assorted cheese and meat and bread/rolls or a warm cheese and ham croissant and salad. Drinks including Champagne were served twice. More enough for that relatively short flight. Check-in for BA 932 (bought liquids) in T5 was very quick also friendly staff. BA Lounge as I wrote was busy but worth it to reduce waiting time. Very nice flight attendants drinks served 3 times light Dinner with mixed salad. No real Inflight Entertainment (like on most IntraEuropean Flights) small TV´s with flight information.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

British Airways customer review

(United Kingdom)

Travelled LHR-YYZ BA97 on 9 July returning BA96 28July. Check-in at LHR an absolute breeze including security which took only 5 minutes. Galleries Lounge at the south end of T5 awful with poor food dirty furniture and smelly toilets. Outbound aircraft was G-BNLG surely one of the most ancient 747s in existence judging by the state of the interior at least in the main cabin. On boarding all the window shades were down (10.20 departure) and stayed down for the entire flight including take-off and landing most peculiar. The head cabin service person said it was to keep the sun out - I have questioned if this is a new BA policy for daytime flights. Departed and arrived a few minute late no issue. Food and service very average as usual nowhere near the standards of international Business Class elsewhere. Immigration and baggage delivery in YYZ very swift. For the return again the departure formalities were quick and painless ; the lounge at Pearson is ok but nothing special. Aircraft this time was G-BGYC the upper deck was in reasonable condition although as always with BA's Club World seating there is little stowage space and the whole backwards/forwards concept is something I personally dislike. Food almost non-existent on this 2310 departure and most people slept: this would be understandable if a proper breakfast was on offer. Unfortunately it was no better than going to McDonalds with some unripe fruit and a sort of egg and bacon muffin - just awful. Also the person in the window seat did have something to eat and drink and every time the crew member came with his orders he would lower the partition to pass them through with all the disturbance that creates. Is this service policy poor seat design or lazy crew? Flight on time arrival processes ok but baggage delivery slow. All in all the experience was what I expect from BA these days average at best.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

British Airways customer review

(United Kingdom)

Flight from Heathrow to Newark. The new Dreamliner was fantastic. Very comfortable quiet and clean. The cabin crew were superb very professional with customer service being their priority. I appreciate that flying on a new aircraft makes a difference to the flight however if BA continue to invest in their fleet and maintain and excellent level of customer service I can see no other reason to fly with another carrier especially when considering BA's avios points usage which allows all of your points to be spent on flights. Virgin however dictate how many points you can spend on each flight. I've flown with BA and Virgin many times it was a nice attempt by Virgin advertising themselves in terminal 5 however when you're sat in terminal 5 after experiencing a quick and easy run through the terminal about to board a brand new aircraft it's hard to see the advertisements working.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

British Airways customer review

(United Kingdom)

Great service from LCY-Angers in western France on Embraer 175. London City Airport is so very convenient for London dwellers and the flights were very comfortable. Saturday flight outbound was totally full but on time attentive cabin crew very comfortable and not even the breakfast of a disappointingly hard croissant with ham and cheese could spoil the positive impression. Coming back on the Wednesday was less than half-full so double drinks and snacks all round! Tickets were £120 return which seems very reasonable considering the alternative for the region is Ryanair to Tours from Stansted for almost as much and once you factor in the extra price of luggage and snacks with them BA wins hands down.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

British Airways customer review

(United Kingdom)

06.40 flight 4 August Glasgow to London City cancelled with no explanation. Typical BA service nobody about to assist with alternative arrangements or any concept of customer care. So much for the worlds favourite airline. Third rate which is what I have come to expect from them.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

British Airways customer review

(Canada)

LIS-LHR on 30 July J class on an Airbus 320. I was expecting more however I was disappointed. Seat was OK but not particularly comfortable food just average with a choice of a fruit or meat platter either very poor. Cabin crew in an automatic mode no smiling whatsoever more interested in chatting in front of the cabin and complaining about not sure what. No inflight entertainment altogether not even a shared movie. However we departed on time and arrived 15 min before schedule and the price was the cheapest ever for a Business Class seat. Will fly BA again but I am more keen to Intercontinental flights where the quality is superior than European routes.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

British Airways customer review

(United Kingdom)

Upgraded to business class on return flight from Verona. Absolute disgrace. Flight left around 11.30pm but lounge closed at 9.20pm. Lounge was awful dirty and very little in the way of business class facilities. Flight was cattle class and I have seen more organisation and courtesy on an easyjet flight. Boarding was like a rugby scrum with no priority boarding and then spent 20 minutes on an a bus with no air conditioning crammed packed in hot conditions. Flight had run out of food. Worst flight in memory and absolute shocking customer service. Absolute joke and how they have the audacity to claim it was business class they should be accountable n the trade descriptions act.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

British Airways customer review

(Australia)

AMS-LCY economy. Embraer aircraft only half-full at most and on time. For such a short flight a high standard of cabin service with wine and a small snack offered. An excellent flight in all respects.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

British Airways customer review

(Australia)

Porto-LHR economy. Pushed back late but arrived on time. Flight was full but good cabin service with sandwiches and drinks. A very good standard overall.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

British Airways customer review

(Switzerland)

Upgraded from Premium Economy to Business from YVR (Vancouver) to LHR (London). The Club World cabin was full and a couple of the passengers had been upgraded to First. Despite this the staff were friendly and helpful although the food wasn't that great (the chocolate desert was delicious though). Seat is nice and wide but if you're facing rearwards on the 747 you could be sitting right next to someone you don't know. The IFE had a lot of choice and had many new movies to chose from. Altogether a good flight.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG). Since 2016 British Airways has been implementing cost-cutting across many parts of the customer product, with the 4-Star Airline rating held by BA for many years under review.

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages