"service in a very discreet way"
20 reviews J Hugo (United Kingdom)
✅ Verified Review | I was scheduled to be on BA 114 from JFK to LHR on 17th of May. When I conducted online check-in I was informed that the flight will be one hour late. I proceed to JFK and at check in they kindly moved me to an earlier flight (BA172). Check in was easy and smooth. Terminal 7 at JFK is nothing exciting. Very limited shopping/dining and not enough seating. It feels like a LCC terminal. I was greeted by friendly crew once onboard. The hardware again is very dated - tiny screen, old seat and interior. Legroom was decent though, and because the flight is empty I had plenty of space to stretch out. The flight left JFK with a minor delay. As it's a light flight most passengers were sleeping. Service was done in a very discreet way. The food quality is nothing to write home about. Overall it's a typical BA flight. Very efficient and friendly crew with a very dated and unattractive product. We arrived at Heathrow early despite the late departure in JFK. T5 was a pleasant airport to arrive. Spacious and airy, and there was no queue in immigration. It took me less than 30 minutes to leave the airplane, travel from T5C to T5A, clear immigration and collect luggage.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | JFK to LHR |
| Date Flown | May 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"let down by inferior product"
20 reviews J Hugo (United Kingdom)
✅ Verified Review | British Airways from London Heathrow to New York JFK on a Boeing 747 which hasn't been refitted. Checked in at Heathrow T5 was smooth and quick. T5 is pleasant enough. Used the BA Galleries lounge in T5A (South). It was busy with very limited food choice during breakfast, although the wine selection was decent. The lounge lacks atmosphere and is very basic in my opinion. The flight left Heathrow late as usual but the captain assured us that we would make up the time and should arrive early. The hardware of this particular flight is sub standard. Very old interior, worn carpet, dated toilet, and a small screen with poor resolution. Entertainment provided was very limited and not as what's being advertised on the website. Amenity pack provided is also very basic. In a way I felt I was on Premium Economy of some Asian airlines. However the seat itself was ok as it has plenty of leg room and is comfortable, although I am not a big fan of the ying-yang design. The service onboard was very friendly and informal. A full service after take off and an afternoon tea before landing. I felt that service has been consistent and is the biggest asset of the airline. It's always let down by it's inferior hardware product. I will always prefer to fly Asian airlines.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | LHR to JFK |
| Date Flown | May 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"boarding worked well"
Leslie Percy (United Kingdom)
We flew British Airways BA2678 from Gatwick to Dubrovnik on the 26th April. Boarding the plane called in seat rows which worked well. We had booked emergency exit seats on row 12 which had plenty of leg room. Served a simple snack which was edible. The flight was late leaving Gatwick, but only a couple of minutes arriving at Dubrovnik. On leaving the plane the Captain was out saying goodbye and enjoy your holiday.
| Aircraft | A320 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | LGW to DBV |
| Date Flown | April 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"no different than a budget airline"
20 reviews J Hugo (United Kingdom)
✅ Verified Review | Flew British Airways London Heathrow to Warsaw for a long weekend. Departure from LHR T3 was smooth although the terminal is crowded and dated. Flight left on time and arrived on time. Return 3 days later with a delay of an hour. On both lags of the journey the service was efficient and professional. A small pack of food and a full bar service was provided. The food was not of high quality. Planes were clean and have the refitted interior. Seat pitch was extremely tight - similar to that of easyjet. As I purchased a "hand luggage" only ticket, BA charged £12 to change my seats, even during the online check in process. I find this unacceptable for a full service airlines as I can even choose my seat with easyjet. I used to prefer BA for its service and seat comfort but nowadays it seems that BA is no different than a budget airline. It's a shame as the service is always good
| Aircraft | A320 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | LHR to WAW |
| Date Flown | May 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Club World configuration is odd "
44 reviews John Rolfe (United Kingdom)
✅ Verified Review | Barbados to Gatwick on BA2154. Flight left on time and arrived at Gatwick slightly ahead of schedule. As many have commented, the British Airways configuration in Club World is odd and I can only assume they chose this to get extra seats in compared with a more traditional layout! As the flight was overnight my wife and I decided to chose the two centre rear facing seats which offered least disturbance. The downside of this is you can get missed and in my case the cabin crew passed me at the meal service and I had to gesture to get them back! Food and drink service was however otherwise fine. Breakfast included a bacon roll which was nice. Flatbed reasonable comfortable and we got a few hours sleep.
| Aircraft | Boeing 777 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | BGI to LGW |
| Date Flown | May 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"cabin crew were faultless"
44 reviews John Rolfe (United Kingdom)
✅ Verified Review | British Airways from Gatwick to Barbados on Boeing 777. Flight departed on time and arrived at Bridgestone on schedule. I had seat 11K and my wife 11J on our outbound flight. Seat configuration may be a bit odd but suited us for a day time flight and made conversation easy, although the window seat could be a bit claustrophobic with the partition up. Food and drinks were very good, we both had chosen the fillet steak for the main course and although cooked a bit longer than we would prefer was still moist and tasty. Wine and Champagne selection very good. Cabin crew were faultless, for example my wife asked for a Jasmine Tea and although this is not included in their selection the stewardess offered one of her one teabags! Only real disappointment was the IFE, the B777 aircraft are showing their age and the technology is dated, however the biggest problem is the video and audio selections which ae very inferior than many airlines.
| Aircraft | Boeing 777 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | LGW to BGI |
| Date Flown | May 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"food is minimal"
R Mortara (United Kingdom)
Milan Malpensa to London Heathrow with British Airways. My return flight did not start well. 45 minutes queing to check-in. After that though, the flight left on time and arrived a few minutes early. Thankfully there were seats by one of the overwing exits which were empty, so I was asked if I'd move forward. I was happy to do so. Like most European airlines, food is minimal; a small bun filled with chicken and bacon plus a dry cake with mocca flavoured icing. Exactly the same snack was provided on the outbound flight. I avoided alchol and stuck with an orange juice. The aircraft was an old ex BMI model (which I'd been on twice before), so it lacks the new seating, which is no bad thing. My checked bag arrived on the carousel 20 mins after landing (just as I got there), which was a bonus. All in all, an OK flight but I'd seek alternatives in future if the prices and timings were similar.
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | MXP to LHR |
| Date Flown | May 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"erosion of quality and services"
Clive Drake (United Kingdom)
There are many negative reviews on this site - its almost embarrassing to admit to flying BA. I am adding another one. I have flown BA on/of for 37 years. I guess that makes me qualified to write a review. My main gripe is the total lack of value for money. The erosion of quality and services and the sky rocketing prices. This flight from Heathrow to Barcelona and the return - accentuates the lack of value. Barcelona flights operates out of Terminal 3 at LHR. Quite why BA use this ageing and outdated terminal is a mystery. You walk miles and if you are unfamiliar with this point, as we were, - you end up running a panicked race to the gate. Its worse on arrivals. Immigration and passport control was a zoo. The T3 Business lounge is mediocre, Plastic tables and chairs. The most awful selection of dried out bacon baps and dried out omelettes stuffed into baguettes. The seating areas overlooking the airport was cluttered with newspapers. There was plenty of booze. Flight left on time. The meal inflight I could not be bothered with. FAs all fine. On the return the shared lounge was surprisingly good. More comfortable than T3 at LHR. Ageing plane. Mediocre afternoon tea. Frumpy FAs who "forgot" to hand out our Fast Track tickets to help speed up through immigration. (We got held up for half an hour.) On both flights we had to endure the silly Club Europe seats - basically two seats - with the middle seat closed down into a table. Cramped leg room. Definitely no value here. I only fly BA when I have to. It really needs a clean out of the management and a new team with some vision on how to make British Airways a world leader - which right now they fail miserably to achieve, in all their cabins.
| Aircraft | A320 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | LHR to BCN |
| Date Flown | May 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"journey was very cramped"
P Harvey (United Kingdom)
British Airways from Gatwick to Catania, Sicily return as part of package tour of Sicily. Outward journey was very cramped, staff were unhelpful and the light afternoon snack was served in a cardboard box. One round of drinks very hurriedly served. Return flight was very similar but the staff were even worse, snack literally thrown at us and passengers told not to move until rubbish collected. No inflight entertainment provided.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | LGW to CTA |
| Date Flown | May 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"I would fly BA again"
C O'Hanlon (United Kingdom)
Outbound flight with British Airways from Gatwick to Orlando was good, chose seats at the back of the aircraft and ended up with 9 seats (3 rows) between five of us, so we could stretch out and relax. Food was surprisingly good, served chicken curry with basmati rice for lunch and a chicken caesar salad sandwich for afternoon tea. Plenty of choice of drinks and snacks available throughout the flight in the rear galley. Inbound flight was less good. Took the cabin crew over three hours to do the drinks and dinner service, leaving less than 3 hours to get some sleep prior to breakfast being served. My son's children's meal took nearly two hours to arrive by which time he was starving. Dinner was chicken with dumplings which tasted a lot better than it looked. Breakfast was very poor, a small croissant with jam and a granola bar. The crew seemed stressed and disorganised for the entire flight. The AVOD system is starting to look dated compared with other carriers, there are a limited number of programmes to watch and the audio selection is very small. BA need to look at upgrading this in line with some of the Asian carriers who are miles ahead in this respect. Seats were comfortable and legroom good. Overall I would fly BA again but they could certainly improve some aspects of their service.
| Aircraft | Boeing 777 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | LGW to MCO |
| Date Flown | May 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
