"Avianca not part of oneworld"
JC Albrecht (United Kingdom)
I flew to LHR T5 on British Airways with a connecting flight on Avianca to Bogota from Terminal 2. The staff at Paris airport refused to check-in my piece of luggage on the continuing Avianca flight because I had not booked that ticket with BA. I had bought 2 separate tickets. I realized that this would result in having to collect my luggage at T5, go through Passport control then go to Terminal 2 by Underground as there was a problem with Heathrow Express. When I pointed out to the BA staff the impact this would have they said it was my fault for booking 2 separate tickets, and Avianca are not part of oneworld like BA, but in Star Alliance.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | CDG to LHR |
| Date Flown | April 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"cabin crew service was lacklustre"
S Lewis (United Kingdom)
✅ Verified Review | I was looking forward to trying the new 787 from British Airways flying from Kuala Lumpur to London. The economy seat was a bit tight and the main niggle was the entertainment box at the base of the seat which hampered me from fully extended my legs. As a result, I had a swollen ankle as a result of the awkward position after this long flight. Cabin crew service was lacklustre and when I asked a passing crew to fill my water bottle, her reply was "I am busy right now" without offering any followup. Food was unappetising and presentation was awful. There was no rounds of drinks offered during the long flight other than the 2 meal services. Entertainment system was adequate but selection cant match what is offered by other competitors.
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | KUL to LHR |
| Date Flown | May 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"avoid business long haul"
Amanda Edgar (United Kingdom)
These days I dread flying British Airways either long haul or short haul. This flight in business class from London Heathrow to Nice was a pleasant surprise, the galleries lounge at T5 is usually rammed and dirty but as our flight was 8 am it wasn't too bad although as usual the food offerings very poor compared to other airlines. Boarding a mess, surely if you have paid to fly business class you should be able to board before gold, silver members who then wander down to economy. Great FAs, nice hot or cold breakfast choice and 2 drinks offerings on the 1hr 30 min flight, luggage off promptly. Return again good, stacked over Kent for 15 mins, luggage took 30 minutes to get to belt, priority bags all over the place. Would use again for a short hop but try and avoid business long haul.
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | LHR to NCE |
| Date Flown | May 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"bumped off this BA flight"
Gerard Dunne (New Zealand)
London Gatwick to Amsterdam. I was bumped off this British Airways flight as a result of a change of plane, to an A319 I gather. The process was not well handled, and it appeared that some staff and/or standby passengers were given priority, although others also missed out I understand. The main issues were lack of clarity at the airport as to what the issue was, last-minute confirmation of offloading (which left us short of time to take another flight), a poor process for transferring airports (I had to bus from Gatwick to Heathrow), and poor follow-up when I queried matters afterwards. BA refused to state whether staff or standby passengers had been prioritised, repeatedly citing privacy. I checked with a friend who's a UK privacy legal specialist, and this applies to individuals but not to categories such as staff or standby, so it appears to be a refusal by BA to respond. I also raised the transfer with BA, as this involved further queueing to turn a voucher into a ticket, which meant I missed a transfer bus. Better to issue a ticket, or a voucher that can be used on any service that day, with BA to arrange it so with the bus company. On the positive side, I was compensated per the rules, and did make a BA flight later that day, which was OK. Nonetheless, this could have been handled much more smoothly, and I'm afraid British Airways customer service on the ground and in follow-up let them down.
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | LGW to AMS |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"reminded me of the old BA"
Mike Palmer (Canada)
Flew Toronto to London in British Airways club world on avios and companion voucher. Prompt check in at Pearson with friendly staff. The club lounge is well run with dinner served as this is a sleeper service. A good choice of food though though the wine list remains unimaginative. The lounge is too small when busy. Additional toilets are needed - too few with queues before the flight was called. Friendly staff on the flight with lights out after takeoff and a tray service offered. The dessert and cheese and drinks was perfect before an ok sleep. The flight is too short for a decent sleep and the club world layout is now dated and in a real need of a re-think. Once cutting edge, it's not fun being stepped over by a stranger and there is a real lack of privacy. Breakfast was ok with the hot muffin being a confused offereing. Returning from Heathrow 10 days later started with a very slow check in process - unusual for T5 with agents blaming cancellations from the previous day spilling over. Went straight to the club lounge on the B gates which is a hidden gem - quiet, well stocked, few children and in good condition. Pleasantly surprised to be upgraded to first on arrival in the lounge . A superb flight with BA first at it's best. Decent vintage champagne before take off, friendly, engaging and professional crew made the experience really first class - impressive given the cabin was full. Great Rose Champagne, an excellent wine list - especially the reds, and well cooked food. A movie, afternoon tea and we arrived head of time into Toronto. The bags almost beat us off. BA can be variable in service - especially in Club World and some of the cost cutting in recent years - though these return flights reminded me of the old BA and how good it can be at its best.
| Aircraft | Boeing 777-200 |
| Type Of Traveller | Couple Leisure |
| Seat Type | First Class |
| Route | YYZ to LHR |
| Date Flown | March 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"BA has gone downhill"
A Cook (United Kingdom)
✅ Verified Review | Accra to London Heathrow. Sadly British Airways has gone downhill. To start, the plane was dirty, excessive hand luggage allowances meant delays to boarding, the food was awful, leg room was non existent (I'm only 5'6), subzero temperatures during the flight and an inadequate ratio of toilets to passengers left me very uncomfortable. The positives were that staff were friendly and courteous under difficult circumstances and they didn't bother forcing us to endure the safety walk through. For a 6 hour direct flight at just over £500 this was the cheapest I could find. Provided you eat before you fly, restrict your water intake, wrap up very warm and take your own tablet/ereader then it will be fine. But it's more a no frills airline/service and I'd rather fly with easyjet any day.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | ACC to LHR |
| Date Flown | April 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"delay outbound and back"
John Phillips (United Kingdom)
London Heathrow to Miami return with British Airways. Delay outbound and back with poor communication of both. Told of a delay which was extended once we reached the gate and on the return journey and then again once on the plane. Service on the return journey seemed like stewards were "going through the motions" rather than worried about the level of service. I does seem that the British Airways flights to Miami and back to London Heathrow have very poor punctuality when alternative airlines don't have the same issue. Inflight entertainment on inbound flight not fully working after a reeboot which was done because some passengers had no service for the first hour.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | LHR to MIA |
| Date Flown | April 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"business class is a joke"
Ian Vortsov (Australia)
✅ Verified Review | Oslo to London Heathrow. Check in was chaotic, and ground staff had no idea about check in, no information about lounge access, transfer etc. I'm emerald frequent flyer with British Airways. Seat is usual economy seat, it's a joke they sell this product as business class. No entertainment and a disgraceful meal on business class. Service was very fast. Overall experience in this flight was no any better than economy class - it's a complete joke they call this product "business class" - you just waste your money.
| Aircraft | A319 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | OSL to LHR |
| Date Flown | April 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"better than I've had for a while"
27 reviews Craig Cutts (United Kingdom)
Gatwick to Ibiza return. booked pretty late and just a one night business trip. Checked in on line and used bag drop at LGW North Terminal which was quick, as was the fast track security. Not a normal user of Gatwick, using LHR every month but found LGW had improved a lot since my last visit 5 years ago. The lounge used by BA is the No1 Travellers lounge which was ok - pretty full and service a little slow. Boarding onto an ex BMI A319 via a bus but pretty well organised, seat 3F the old Club Europe layout. Food and crew okay on this 2hr 35min flight arrived just about on time. Return no online check in available so checked in at the airport by a rude Iberia agent, no lounge either at Ibiza but not a problem. Late departure of around 1 hr boarded by bus onto A320 with new seat layout, seat 1A which was nice. Crew friendly, service and food on this flight were better than I've had on BA for a while - arrived about 30 min late on to a bridge, bags off very quick so no complaints. I would use LGW again, BA I use most months.
| Aircraft | A319 / A320 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | LGW to IBZ |
| Date Flown | April 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"a big improvement"
Alice Boyd (United Kingdom)
A big improvement over the same leg 15 months earlier. British Airways in Economy from Heathrow to Miami outbound, business class Chicago to Heathrow inbound. Lounge service in Chicago excellent for me (Mum) and acceptable for my daughter - this time there was at least some simple-ish food which was child-friendly. Staff were friendly to the children on both legs, took time to fill out her flyer logbook.
| Type Of Traveller | Family Leisure |
| Seat Type | Business Class |
| Route | ORD to LHR |
| Date Flown | April 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
