British Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2537 reviews
5/10
4 star Skytrax Rating
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7/10

British Airways customer review

(United Kingdom)

LGW to Alicante out on 8th September early flight. I was disappointed that due to BA changing the aircraft the seat in the exit row that I booked and paid extra for was not available and they had failed to inform me. The seat allocated on the Boeing was quite cramped for my frame and I was not that comfortable. I had tried to get this changed before the flight on line but all I got was a request to phone BA after the flight. There must have been other passengers affected in this change. That said the flight left on time and the proffered cheese croissant and coffee were fine. Staff attentive and pleasant. The return on 22nd was the 16.35 departure which again was punctual and my seat choice was as I had requested. The snack was fine and the small bottle of Pinotage was pleasant enough. Due to turbulence about which we had been kept informed by frequent announcements by the first officer and captain the ride was a bit bumpy for half an hour or so. I think that BA needs to update some of these old dinosaurs and invest in new planes like Easyjet and Ryanair seem to be able to do. However by booking early I got a great price decent luggage allowance and a snack so I can't complain. I also like the ability to carry on a laptop as well as a cabin bag avoiding some of the boarding horror stories associated with the budget airlines. I do like to "fly the flag" and shall continue to do so but a bit of investment in new planes would be nice.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

British Airways customer review

(Austria)

VIE-LHR-LIS on Sep 18 both legs on an Airbus 320 in Club Europe (Business Class) both legs on time or almost on time with an excellent crew (as most times with BA). Transfer procedures in LHR Terminal 3 were fast and friendly even the extra security checks required for all transfers at LHR (even Intra-EU) were hassle free and easy. The scheduled layover was a rather long 3 hours. BAs Galleries Lounge in LHR T3 was also comfortable with excellent drink selection and quite good food selection. I fly the VIE-LIS route regularly and surprisingly transferring at LHR is superior to most alternatives on the VIE-LIS route (especially to the more common alternatives FRA CDG and even AMS and BRU) with the possible exception of ZRH so taking BA via LHR is a really good alternative if the direct TP flight is not an option for whatever reason. The only negative I have to say that both flights featured the new BA slim seats which are really a huge step back in comfort compared to the old seating. Seats in Club Europe are economy seats with limited seat pitch and the middle seat left empty. Its just like flying with Star Alliance with their uncomfortable Recaro slim seats. Catering on the VIE-LHR was afternoon tea which is BAs weakest Club Europe service with bland sandwiches and acceptable scones. Even their Chicken Tikka sandwiches in economy are better but they have full bar service and brilliant attentive FA’s so I believe BA is still one of best options to fly within Europe. Catering on the second leg was a good prawn salad (or a chicken dish). However my luggage did not make it to LIS that day which was an unwelcome and unexpected surprise after the long layover in Heathrow. But the issue was handled well fast and friendly by Groundforce the company who does the luggage handling for BA in LIS and I received my luggage without any further hassles the next morning. Not a perfect score due BA’s new seating the delayed luggage and the VIE-LHR catering but still pretty good service. As a side note VIE airport is getting worse and worse. Long lines at security with only two of the available four lines open. BA uses a shared lounge in VIE which was overcrowded with basically not a seat available to sit down and limited food service. But at least BA uses the old terminal which is still far superior to the new skylink terminal used by Star Alliance which really is a show piece how not to design a new terminal.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

British Airways customer review

(United Kingdom)

Gatwick-Colombo via Maldives 10/09 return 22/09 Club World. 777-200 3 class flight seats good as usual inflight meal OK. I really would be happier with a selection of starters and NO main course. Crew worked really hard as there were a few demanding passengers! Full London-Male-London just a handful of us continuing to Colombo not surprised BA are stopping the Colombo service from 28 March 2015.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

British Airways customer review

(United Kingdom)

Tel Aviv to Glasgow via Heathrow. Club World on ex BMI A321 so a different seat to the usual BA Club World product. Overall an excellent flight and service all round. The crew in Club World were a real credit to BA and could not do enough for you. Catering was excellent the seat was very comfortable in all positions and the airport experience at all ends was quick and easy. Overall an excellent premium product made even more special by the cabin crew.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

British Airways customer review

(United Kingdom)

JFK to LHR - Despite the image the BA TV show conveyed The Galleries Lounges at JKF is the worst run of all the BA Lounges I have visited. I have had more polite service at Macdonalds than at the desk in the Galleries. There was nothing business class or tranquil about the space. The spa was a fully booked with no appointments for two hours and "the sorry we can't be of service today" was more than disappointing especially given the £6K ticket price and the message was delivered with such insincerity. How can BA get it so right offering 1st Class service in London Miami Boston Seattle Hong Kong and Sydney (to name a few) and offer budget airline service with a mediocre selection of sandwiches in JFK. Boarding was a mess. They were boarding a Qantas flight at the adjacent gate and all the passengers got mixed up. We asked a BA member of ground staff where to queue and she said she did not know and it had nothing to do with her! First and Business class passengers were directed down a cul-de-sac marked fast track which came to a dead end in a sea of passengers and eventually all the premium passengers joined the line behind the economy passengers and boarded last. We ask "why" as the lady gave us back our boarding cards and she said "nothing to do with me". Upstairs on the 747 in Club was excellent professional attentive staff good food and wine good entertainment BA at its best the only flaw was no menu cards because of a mistake at JFK no surprise. Heathrow ground services were smooth and our bags arrived in no time at all. I will fly BA Clubworld again but not to JKF I will use Virgin who offer better ground services at JFK which match the price of the ticket and they value their customer more.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

British Airways customer review

(United Kingdom)

Rome to London Gatwick. Delayed take-off from Rome largely because the plane was held on the runway for nearly 30 mins. Cabin clean and in good condition. Staff attentive and professional. Seats adequate for short journey but legroom is not generous. Food ans drink welcome but the food poor and unnecessary on relatively short journey. BA could save money by limiting to beverages.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

British Airways customer review

(United Kingdom)

2 recent flights LHR to SFO (12 hrs) - 7th Sept then San Diego to LHR (9 hrs) 21st Sept BA 272. Club World cabin. Wife and I have flown business class on - Singapore Air New Zealand Emirates Air Malaysia and Virgin on 20 occasions to New Zealand by various routes so we are familiar with the service provided at this level by other airlines. BA in our opinion doesn't come close. Briefly: - being charged £284 extra to reserve seats how do they get away with it? Personally we felt uncomfortable with the back-to-front seat layout too enclosed and awkward to get out of (we were in the inner cell) and I would imagine irritating for the outside passengers as well to have people clambering over their legs. Details - "hot towels" threadbare scraps of cloth that were stone cold in under ten seconds and then only one and nothing for morning wake-up cheap looking menus lukewarm tea and coffee thrust over the barrier in mugs a sudden rattle as the screen was lowered and a basket of bread rolls thrust under your nose having to reach out sideways to receive meals embarrassment at disturbing the outside passenger trays passed over them minute napkins (expect paper sheets anytime soon) cabin crew just doing their job walking up and down the aisles at great speeds so as to avoid being asked for something cold soggy croissants which are an insult to croissants and don't get me started about the bacon roll! We were offered a drink before dinner and had to ask for a top-up one glass of wine with dinner (dry tough steak) and a refill after we had finished eating no after dinner drinks were offered. Lights out-see you in the morning! I could go on but suffice to say we are so disappointed that our national airline could be so far behind the others.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

British Airways customer review

(United Kingdom)

BA1326 LHR-NCL 18/09/2014. As is the norm flight departed late. Cabin crew somewhat passive aggressive. Going through security at T5 prior to boarding was a more customer friendly experience. Landed with the customary jolt at NCL. Is there an alternative? Of course not! Not an experience to make me want to make BA my long haul carrier of choice. And an experience which is repeated frequently.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

British Airways customer review

(Canada)

We flew on the A380 from Heathrow to Jo'burg return economy class. I thought the flight was excellent. The crew were very helpful and the meals were good. We flew in the bottom level one way but the upper level on the return - I liked the upper level better. There are convenient storage units by the window seats. Keep in mind the overhead compartments are smaller upstairs though. Would definitely fly with them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

British Airways customer review

(Austria)

LHR to PHL on 787 online check in worked well T5 first class lounge very nice good choice of drinks available food could be better but nothing to complain about. Priority boarding worked well too. Service always very good (flying every month to the US). Did not eat anything because I wanted only to sleep. Had seat 3e (middle seat at the end of the first club world cabin) which gives you a lot of private space. Entertainment system good but a better selection necessary. Overall I can recommend BA however on most of the Asian airlines you have roomier seats.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG). Since 2016 British Airways has been implementing cost-cutting across many parts of the customer product, with the 4-Star Airline rating held by BA for many years under review.

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages