British Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2416 reviews
5/10
4 star Skytrax Rating
Filter Reviews by :
Show
6/10

British Airways customer review

(United Kingdom)

LHR-BSL-LHR A319's each way check/bag drop atT5 took ages around 40 min. Once checked in lounge and boarding good seat 15c enough time for a coffee and sandwich arrived a little late due to weather. Return similar flight experience same food very full flight bag drop at BSL very quick and very nice lounge. Departed a little late and arrived 20 min late otherwise good experience nice crew in both directions.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

British Airways customer review

(United Kingdom)

DME-LHR. B747-400. Used Avios to sample the 'new' First. The check-in area at DME was very congested but I did not have to queue. The lounge had plenty of not very comfortable seats and limited food and beverages. The gate area was more like a holding pen and was much too small for a 747 load. First and Club ended up boarding through a different gate number. Once on board I was shown to my seat and given an explanation about the seat functions. Service from the mature crew was excellent (there were only one other passenger in First). The food was OK but not particularly exciting. The main disappointment was the seat and amount of personal space with only enough room for shoes and a jacket in the wardrobe. Everything else had to go in the overhead locker. There seemed to be too many seats crammed into the cabin. I moved from 1K to 3K as this had a bit more space and privacy than the others. From my experience BA First should be called Club World Plus.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

British Airways customer review

(Switzerland)

We had a flight from ZRH to SFO via LHR. The leg from ZRH to LHR on a regular A320 nothing special. The leg from LHR to SFO was on a 747-400 (G-CIVY) was very good. Aircraft was clean and in a good condition. Entertainment was not perfect but sufficient. Food and service very good - Beef was delicious. Staff were very friendly and helpful with our Kids. Flight itself was very calm perfect flight for all of us.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

British Airways customer review

(Switzerland)

We had a flight from LAX to ZHR via LHR. The leg from LAX to LHR was on a A380-800 (G-XLEA) was very good. Aircraft was clean and in perfect condition. We had bulkhead seats for whole family - perfect (be Aware: Bulkhead seats were very cold because of A/C). Flight was full and leaving on time and boarding was stress less. Entertainment was very good - Touchscreen is a little bit slow but selection is huge. Food and service very good - Beef was delicious. Staff very friendly and helpful with our kids. The leg from LHR to ZRH was on a regular A320 nothing special.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

British Airways customer review

(United Kingdom)

14/7/14 Trinidad-St Lucia-LGW Club. On the way down from St Lucia BA has an inexplicable outdated crew change. They are the ones from the previous days flight having a two day holiday in St Lucia. Check in at POS is usually unprofessional trini-style. BA shares a lounge which has a colonial style dress code so I had to nip to the loo to change from my shorts to trousers left on time for the 45min trip to St Lucia where the bulk of holidaymakers board back to LGW. I was positive as I heard the new POS-St Lucia cabin crew ask each other if they wanted a beer! They then landed in St Lucia and were busy saying goodbye to each other and the incoming new crew but not saying goodbye to the departing POS-St Lucia passengers! St Lucia-LGW with new crew. Girl came around with newspapers and I said 'FT' please which she had in her hand but she had no clue what the FT was! Did not dare ask for top up to the one glass of bubbly as it is clear as soon as the various jobs are done by various designated crew that's it. New male wash bag is a laugh so I asked for the female wash bag which actually is slightly better. Flight got very cold and I asked for an extra blanket. Told politely but firmly 'sorry' yet there were loads in overhead lockers which I found later. The point about most BA flights these days is to expect nothing and when u get the odd staff member who actually does that extra to consider it as a bonus.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

British Airways customer review

(United Kingdom)

MAD to LCY Business. Great lounge at Madrid flight boarding very good food awful service poor arrival at LCY good however baggage awful all bags through but mine priority last off!
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

British Airways customer review

(United Kingdom)

Flew LCY to MAD in Business only 3 people in a cabin for 12 no welcome no pre take off drinks very poor service awful food warm drinks turbulence as we got in the air dealt with very well. Overall very poor service.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

British Airways customer review

(United Kingdom)

Got a wonderful cheap fare from London City to Florence £56 each way! London City a delight to travel through except when your flight is badly delayed which sadly ours was. No announcements made to tell anyone what was happening 2 hour delay shown on the departure board popped up at boarding time. Actually a BA fan but this was handled very badly. No information or assistance. Then when we boarded we were delayed by another hour thankfully once on board the cabin crew and pilots were great at communicating and almost made up for the bad handling by ground staff. Great hot breakfast and drinks served on board on the way out. The return flight was on time and again a lovely crew and a very acceptable snack and drink service. Excellent value compared to the "low cost" carriers no extra charges for bags etc allowed and free drinks if you wanted them. Apart from the delay outbound a wonderful trip. Would have been a 10/10 had we left on time.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

British Airways customer review

(Saudi Arabia)

DOH-BAH-LHR-LAX flight started from Doha with a short hop to Bahrain to pick up more passengers. Check in was ok but was over baggage allowance by 1 kilo so made me pay. Flight departed on time with an older 777 with broken AC so everyone was roasting inside the plane not good in a very hot middle eastern summer told it would be better once airborne - had to endure twice due to stop over in Bahrain. Crew were fantastic though very welcoming the moment I stepped onboard compensated the lack of AC. Dinner was served and it was good nothing to write home about as was breakfast. IFE old with no AVOD capabilities so movies are on the loop and few channels with old movies. Arrived at LHR terminal 3 - nice very quite very early in the morning so few people and shops around. Flight to LAX again on an older 777 but new IFE with AVOD this time crew mixed bag male crew a bit rude. Food - lunch was ok like the dessert but small portions bring lots of food and 2 hours before arrival a sad sandwich and yoghurt was serve other carriers serve full meal as second meal or snack and around that time IFE crashed on half the plane nothing to do about it good thing it was almost arrival time pretty boring flight and full as well arrived on time and bags were out in 10 minutes that is if you can come out of immigration faster. It was an ok long flight very disappointing but it did get me where I wanted to be.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

British Airways customer review

(United Kingdom)

10th July BA117 LHR-JFK. Well I have not flown with BA for a number of years as they are not my favourite airline from past experience. We were travelling with hand luggage so should be easy. Decided to not pre purchase seats but go for online check in and seat selection. All very easy and got good seats on 777-300 should have been 747 but obviously had an aircraft change. So we arrive at airport and go to security and scan our boarding cards get rejected you need to get your passport and visa validated from the BA desk before you can proceed. Would be good if this was shown on boarding pass. Boarding very good onto a new plane good seats good entertainment staff seemed interested and engaging. All the crew seemed very good. I walked off the aircraft with my view of BA restored would I fly again with them yes.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG). Since 2016 British Airways has been implementing cost-cutting across many parts of the customer product, with the 4-Star Airline rating held by BA for many years under review.

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages