British Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2353 reviews
5/10
4 star Skytrax Rating
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1/10

British Airways customer review

(United Kingdom)

OSL-LHR June 8th. Two days after arriving I departed still less my check-in bag from June 6th. Flight delayed this is more often than not on most BA flights I have been on. Food offered in economy same Chicken Tikka sandwich or bean salad as seen on last 3 flights in a week on different routes. I would rather have the option to buy something I might want to eat. Cabin crew Brilliant nearly always are but its not just about the crew service but it's the only reason they have any customers.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

British Airways customer review

(United Kingdom)

BA 213 LHR to Boston. T5 was very busy but check in was fast and efficient. The flight was on a 747 the aircraft was clean but looking dated. We were seated to the rear of the aircraft. The food choice was OK but both meals had curried options fine if you like curry but limiting if you don't. Lucky for us there was still a choice. My TV was broken so I had a long 6.5 hours. The flight crew were very helpful and happy.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

British Airways customer review

(Canada)

Flew World Traveller Plus for the first time. Our trip was to and from LHR from Toronto YYZ. When flying a distance World Traveller Plus is well worth the little extra. Being a big guy - tall - I really appreciated the larger seats and the extra leg room. And the on-board staff were super. Will never fly regular economy again if at all possible. Unfortunately we got caught in the baggage screw-up at Heathrow on Friday June 6th. We made it back to Toronto OK but our luggage was just delivered to our house today Wednesday June 11th. I guess that one must remain philosophical when these things happen. I'm just glad that it was at the end of our vacation and not the start. All-in-all I will definitely fly British Airways again.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

British Airways customer review

(United Kingdom)

Glasgow to LHR on a completely full flight. The crew were amazing despite being provoked by an extremely rude lady who was sitting at the emergency exit seat they remained calm and professional despite her rude and obnoxious comments. Departed on time and landed early which is always nice.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

British Airways customer review

(United Kingdom)

LHR-CPH-LHR both A320s. Other than bussed to stand on the outward all was very good. The bus is unexpected at a 'new' terminal but the warmth of the welcome from the crew cheered you up a lot! Simple and tasty flatbread and drink ideal for the 1.45 journey. The return was a tad delayed due local ATC but even though only 10 mins or so the flight deck kept us very well informed and the crew came round with juice or water. Delay was made up enroute and bag appeared as I reached the carousel. Advance booking and using a few points (some I earned back on this flight) made the fare cheaper than low cost carriers. With BA renewing it's fleet the a/c seemed almost new and all very enjoyable.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

British Airways customer review

(United Kingdom)

Rome Fiumicino - LHR Jun 1st Economy Airbus 321. Great staff food offering poor I would have been happy to pay for a better option.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

British Airways customer review

(United Kingdom)

The outward trip Manchester - Heathrow - Milan was fine with even a guide to take us to our connection at LHR Terminal 5. The return trip Munich - Heathrow - Manchester was not so good. The system would not let me check-in online and despite being the first in the queue at airport check-in we had already been allocated seats right at the back (we discovered on boarding - no plan or explanation given on check-in) with no recline. Both planes were late and at Heathrow especially the communication was poor: at one point the board said 'Please wait' then there was a 'last call' even though the gate had not yet opened; the staff seemed unconcerned at the delay no explanation or apology were offered unless they were in the inaudible announcement but I doubt it as it was quite short. Having arrived at Munich to check in at 1.30pm we eventually got to Manchester at 9pm not too late as the pilot made up some of the lost time (all excellent pilots by the way). But during this time the only refreshments were a small packet of crisps and a drink twice. Not impressive although the staff on board were friendly and polite.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

British Airways customer review

(United Kingdom)

LHR to DXB Return. Outbound flight delayed 2 hours just as well as it took over an hour to clear security. Remote lounge quiet nice food and wine. Jumbo on way out new interior new and very good entertainment excellent attentive crew food as usual poor - (recommend you always eat at the airport which given cost of flight one really shouldn't have to). Inbound flight on a 777. Same on way back as on way in except also on time but must commend 2 crew members for their endless patience with one clown of a passenger.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

British Airways customer review

(United States)

We flew LAX to LHR on the new A380-800 in Club World. Flight was on time. The flight attendants were pleasant. Food was excellent. There was a huge choice of movies to watch. The lie-flat seats were very comfortable. I am definitely going to fly British Airways again.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

British Airways customer review

(United Kingdom)

LHR-LAX-LHR. This route is the new A380 which I was very much looking forward to travelling on it certainly did not disappoint. I paid £20 extra to reserve seats in the upper deck at the very back this area is only 4 rows separated by galley and toilets and really does feel like its own private cabin. Plus the seating on the upper deck in a 2-4-2 layout means sitting by the window not only feels more spacious as you only have 1 person next to you but due to the shape of the A380 you get huge amounts of shoulder room and access to little storage lockers below the window. Flew Virgin UC on my last trip to LA in a tired and dated aircraft and BA economy was welcome. Can not recommend BA enough.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG). Since 2016 British Airways has been implementing cost-cutting across many parts of the customer product, with the 4-Star Airline rating held by BA for many years under review.

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages