"provided reasonable cabin service"
E Smyth (United Kingdom)
✅ Verified Review | Miami to London Heathrow with British Airways. Busy check in at MIA. This being explained by broken windscreen on flight BA206 which led to their passengers being rebooked. Our own flight BA208 was befallen by a damaged tyre which took 3 hours to fix. The Admiral lounge at MIA was reasonable. The flight left late and staff provided reasonable cabin service. Toilets constantly used by economy class passengers which left them less clean than usual and less readily available. Slept well on flat bed. Breakfast was OK. They had to manage 300 missed transfers as a result of the delayed arrival and the staff seemed well prepared for this. Baggage damaged (one item) and lost (two items). I watched the ground crew at MIA unload the A380 from the gate after it arrived and I can state that in some cases they literally flung the cases onto the ground from the hold. I suspect this explains the matter.
| Aircraft | A380 |
| Type Of Traveller | Family Leisure |
| Seat Type | Business Class |
| Route | MIA to LHR |
| Date Flown | July 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"not direct but it was well worth it."
Ben Thain (Qatar)
✅ Verified Review | Doha to Paris CDG via Bahrain and London, premium economy is really good. The return flight to CDG via BAH and LHR was $500 more than a direct flight in Qatar economy class. Yes it also stops over in Bahrain and it's not direct to Paris but it was well worth it. Bigger seat, great food and better IFE than Qatar. I could use the emerald lounge at LHR T5. So landing from Doha I can shower and have breakfast before the short hop to Paris. I think there are plenty of passengers from Qatar willing to pay extra for premium economy rather than shell out for business class originating in Doha. BA will fly direct from Doha in a couple of months.
| Aircraft | Boeing 777 |
| Type Of Traveller | Business |
| Seat Type | Premium Economy |
| Route | DOH to CDG via BAH / LHR |
| Date Flown | July 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"main course was simply dreadful"
38 reviews Richard Callis (Brazil)
✅ Verified Review | Sao Paulo to Heathrow with British Airways. TAM lounge at Guarulhos T3 is one of my favourites. Boarded on time, Seat 1K, cabin very empty, about 6 people in First. BA First Service is fabulous, each passenger was welcomed and spoken to individually by the flight manager which I thought was a nice touch. The BA 747s are all in my experience quite tired looking. However I will be sad to see the back of them when the 777s arrive on this route in a couple of months. The First cabin looks nice but it doesn't feel like a First Class environment. The food was at best ordinary. The menu was not very inspiring, the main course was simply dreadful, dry chicken, the whole meal was not exciting as I would expect from a First Class dinner service. Very good wine / champagne selection. Inflight entertainment poor. BA have great staff, but prices are very high across all cabins and I am sorry to say on this flight it was not worth it.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Solo Leisure |
| Seat Type | First Class |
| Route | GRU to LHR |
| Date Flown | July 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"don't seem to be best at anything"
1 reviews C Vance (United Kingdom)
Glasgow to Kuala Lumpur via Heathrow. British Airways gets bashed a lot, and I get why - they don't have the best seat, they don't have the best food, they don't have the best cabins etc. They don't seem to be the best at anything! The Business Class lounges in LHR are often very busy, the food isn't very good, although they provide a load of free pouring alcohol.! The Club World cabin on the Boeing 787 is very nice place (although a bit crammed). The cabin design and atmosphere retains a feeling of class. In terms of the Club World seat, it has its critics, but I like it! The separate footrest is one of the best features for making a comfortable seating position, and its one of the only airline seats I can sleep in. This may in part be due to knowing there aren't many things to distract you from sleeping such as a bar area or a huge range of films on the IFE. Food wise, its an o' affair. The dishes are ok, although you only get the choice of dessert or cheese not both, how cheapskate! I have always found cabin crew to be experienced, highly competent and keen to help - they make the difference. I know when I get a BA flight I will be looked after, just not spoiled!
| Aircraft | Boeing 787 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | GLA to KUL via LHR |
| Date Flown | April 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"overall, a reasonable flight"
Edward Smyth (United Kingdom)
✅ Verified Review | London Heathrow to Miami in Club World. Lounge at Terminal 3 was busy and slightly cramped, with basic food offerings. Flight left on time. A380 Club world layout was roomy. However, slightly inferior cabin service, for example no hot towels, no drinks menu etc. Food quality was good. The club world kitchen content was poor and inadequate, when I visited they had only ice cream on offer. Seat comfortable and slept well when used as a bed. Baggage damaged on arrival. Overall, a reasonable flight. A superior product compared to North American carriers. However, inferior in comparison to middle eastern airlines.
| Aircraft | A380 |
| Type Of Traveller | Family Leisure |
| Seat Type | Business Class |
| Route | LHR to MIA |
| Date Flown | July 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"lounge at T5 is large and busy"
R Coltman (Australia)
✅ Verified Review | Athens to Kuala Lumpur via London Heathrow. The lounge in Athens was basic, and the furniture was very worn and needed replacement. The first flight to LHR was on an A320, basic economy seats for a 3.5 hour flight not great, but the meal was excellent and crew efficient. BA lounge at T5 is large and busy, with plenty of quiet areas to relax. Amenities there are fine and in line with most good airport lounges. Boeing 787-9 to KUL so everything new, excellent food and service. Unlike some reviews, I am a fan of the business seat layout and go for the window seats which provide excellent privacy - once the divider is raised!.
| Aircraft | A320 / Boeing 787 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | ATH to KUL via LHR |
| Date Flown | July 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"plane was spotless"
R Vines (United Kingdom)
The flight from London City to Florence showed British Airways (well, Cityflyer in this case) at its best. The plane was spotless and reasonably new, the service was friendly and efficient and the food and wine were better than you would expect. It's worth noting that BA has no lounge at Florence and the business-class seating on board is identical with economy. But if you fly economy on a good day, this is pretty much as good as it gets for a short flight.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | LCY to FLR |
| Date Flown | July 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"aircraft hadn't been cleaned"
B Volk (Germany)
I flew from Frankfurt to London Heathrow on BA903. First everything went fine. Check In was quite fast and not very crowded and we didn't have such a long walk to the Gate. When we arrived at the Gate (D6) they told us our flight was delayed. Instead of 10.55 am, now 11.30 am departure time. The Aircraft arrived at 10.40 and boarding was at 10.55 (the planned departure time). Because the aircraft was parked at an apron position we had to go there by bus. The flight was OK but the aircraft hadn't been cleaned. They served crackers or crisps so there were crumbs everywhere around the cabin (from the last passengers). The seats were normal short haul seats and ok for a 1.30 hours flight. They told us the delay was because the baggage system in Heathrow collapsed. All in all the flight was OK.
| Aircraft | Boeing 767-300 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | FRA to LHR |
| Date Flown | July 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"cannot fault the airline"
Russell Edwards (United Kingdom)
Flew from Leeds Bradford to London Heathrow. So much improved from my last flight with British Airways which was long haul. Cannot fault the airline in any way. Cabin Crew extremely friendly and chatty, when time permitted, and very helpful. Aircraft spotlessly clean, and very generous leg room. Of the three different airlines flown in this last week, BA wins hands down.
| Aircraft | A319 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | LBA to LHR |
| Date Flown | July 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"service was variable"
Richard Welfare (United Kingdom)
Bengaluru to London Heathrow with British Airways in World Traveller. Started badly - at check-in and gate boarding World Traveller passnegers are made to feel second-class citizens, but this seemed worse at Bengaluru (choatic) than Heathrow. The plane itself was packed to capacity, probably because this is the only direct carrier on this route. World Traveller is a 3x3x3 configuration. I had chosen an aisle seat in the centre (seat 38D) at the rear to minimise risk of disturbance from other passengers. Leg room is actually pretty good for economy and the new style of seat has plenty of space underneath. Seat width is OK. The adjustable headrest is better than that in Premium Economy (World Traveller Plus) although the seat base is hard. For a 10 hour flight I recommend sitting on the cushion. Service was variable - the VOD in my seat did not work (all I could get was the map) and one of the staff reset it (quite grudgingly I felt) 3 times without success. Thankfully a more senior staff member was able to find the only other unoccupied seat about 3 hours after takeoff. To be expected to put up with a seat without VOD for 10 hours is ridiculous - why do BA not check them after each flight? Plenty of food (breakfast after 2hrs, in then a snack box after 5hrs, then lunch after 8hrs) but, unfortunately, while I thought sitting at the rear would mean being served first, that was not the case, and by the time they got to my row all choice was gone. No connectivity in seat, only earphone socket. VOD choice quite limited compared to other airlines. Unfortunately I think that British Airways have been overtaken these days and will look to the Middle and Far Eastern carriers in future.
| Aircraft | Boeing 777-200 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | BLR to LHR |
| Date Flown | July 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
