British Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2555 reviews
5/10
4 star Skytrax Rating
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2/10

British Airways customer review

(United Kingdom)

Airbus 321 from Amman Jordan to London. Flight on time. Full plane. Very uncomfortable seats I am tall no leg room knees against the seat in front for the flight of over 5 hrs. This is the wrong plane for this trip-narrow single aisle only 2 toilets for all 180 passengers - more like a bucket and spade flight. Food very moderate salad starter of 3 leaves and an uncut chunk of cucumber main course of chicken and potato was tepid not hot at all. Cabin crew spent a lot of the time chatting in the galley at the back of the plane although the food service was quick. Upgraded on the outward trip-what a difference! BA needs to sort the plane choice out-this flight is often completely full. Economy was very poor.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

British Airways customer review

(Portugal)

LHR-JNB (South Africa). Booking done from site www.britishairways.com and the check-in too. The time boarding was done with great quality in Terminal 5 in Heathrow airport (pier C gate 65) and schedule. Cabin crew was fantastic. The flight was very good the quality of the plane provides an excellent trip. Takeoff and landing very smooth. The "rest position" of the seats makes in upper deck the legroom a little tight. Do not choose the emergency exit seats because they do not have access to windows and are narrower because the table and the monitor are on the armrest. JNB-LHR. 747-400. It is a much older plane. However the trip was very good after crossing the storm just outside Johannesburg.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

British Airways customer review

(South Africa)

Economy from LAX to CPT via LHR. Airbus 380 on first leg 747 on second. Both flights completely full. Airbus quiet - on upper deck with a window seat. Room underseat very limited due to two entertainment boxes but storage by window as compensation. For a new plane seat isn't very comfortable - rather hard and I prefer the old-style head rest on the 747s. Great entertainment screen. 747 seat v comfortable and softer but plane is showing its age and noisy after a 380 flight and the seat back screens smaller than many phones these days. Staff on 380 v helpful and pleasant - more functional on the CPT leg. Special meal not provided on last section of CPT leg - otherwise provided and edible. Boarding easy at LAX more chaotic with less waiting area space at Heathrow - they really didn't plan the waiting areas well at Heathrow - just too cramped and poor layout. And transferring through from section c to section a and then back to section b at Heathrow is a real pain and the shuttle was very full too so would avoid if possible. Otherwise flights on time at both destinations despite leaving late. Heathrow is the main drawback when using BA and transferring - what a shame that they didn't make it easier when planning the new terminal. LAX was a joy to use in comparison - so smooth and staff extremely pleasant and helpful despite having a poor reputation.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

British Airways customer review

(United Kingdom)

BA 084. YVR to LHR on August 28 2014. Premium economy. Much below previous experiences flying in this cabin on BA. Staff were indifferent and inattentive. The meals were deplorable! Despite being a small cabin there was only one meal choice left half way through the dinner service - a very heavy and overly rich pasta dish accompanied by an equally heavy piece of dry chocolate cake. Hardly suitable food for a long flight. Breakfast was worse - an equally heavy fruit muffin and tea or coffee. Very poor! A number of seats in this cabin have metal boxes underneath rendering the much-advertised additional leg room useless. IFE far below what it used to be in terms of quality and variety of programming. A very unpleasant experience and definitely not worth the additional cost.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

British Airways customer review

(United Kingdom)

LHR to Amman Jordan Airbus 321. Outward flight delayed 2 hours due to unloading a bag and technical problems on the ground. Flight completely full upgraded to Club World. Cabin crew there excellent and attentive. Seat comfort was OK but not special. Food was good. One very small toilet next to the pilot door for Club World passengers. Terminal 1 on its last legs but check in was quick. Return trip was in Economy-what a difference!
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

British Airways customer review

(United Kingdom)

LHR-FCO. Flew out Club Europe courtesy of a reduced fare by BA. We thoroughly enjoyed the experience. The Lounge in the satellite was more relaxed than the main T5 terminal. As it was an early flight the food was fresh pastries and small bacon baguettes which were excellent. Nice way to start a journey. The flight was good. Very attentive staff on the B767. My colleagues had recently flown easyjet and hadn't flown Club before and were very complimentary about the experience. The return was economy on a new A320. Impressed with the new style seats and again was a good experience.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

British Airways customer review

(United Kingdom)

Flew BA055 LHR to JNB on the new A380. What an absolute pleasure that was. Had seat 50H which was at front on top deck. The cabin was nicely laid out I have to say I like the BA "cocoons" I know a lot of people do not but gave me plenty of privacy. The staff were extremely friendly and attentive with high quality food and excellent champagnes and wines. I would fly this plane again over any other. What was also amazing was a toilet that was not a rabbit hutch. Flew Back on BA056 3 weeks later. Same seat only to find that the seat function did not work New plane and breaking already! Not a major problem as stewards moved the seat manually for me. The quality of the food and beverages was up to the same high standard as when I flew out. Movie choices were excellent and the quality of the new screens way above those on the older 747's and 777's. I managed to get good sleep on both legs at least 7 hours.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

British Airways customer review

(United Kingdom)

Gatwick-Colombo via Maldives 10/09 return 22/09 Club World. 777-200 3 class flight seats good as usual inflight meal OK. I really would be happier with a selection of starters and NO main course. Crew worked really hard as there were a few demanding passengers! Full London-Male-London just a handful of us continuing to Colombo not surprised BA are stopping the Colombo service from 28 March 2015.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

British Airways customer review

(United Kingdom)

Tel Aviv to Glasgow via Heathrow. Club World on ex BMI A321 so a different seat to the usual BA Club World product. Overall an excellent flight and service all round. The crew in Club World were a real credit to BA and could not do enough for you. Catering was excellent the seat was very comfortable in all positions and the airport experience at all ends was quick and easy. Overall an excellent premium product made even more special by the cabin crew.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

British Airways customer review

(United Kingdom)

JFK to LHR - Despite the image the BA TV show conveyed The Galleries Lounges at JKF is the worst run of all the BA Lounges I have visited. I have had more polite service at Macdonalds than at the desk in the Galleries. There was nothing business class or tranquil about the space. The spa was a fully booked with no appointments for two hours and "the sorry we can't be of service today" was more than disappointing especially given the £6K ticket price and the message was delivered with such insincerity. How can BA get it so right offering 1st Class service in London Miami Boston Seattle Hong Kong and Sydney (to name a few) and offer budget airline service with a mediocre selection of sandwiches in JFK. Boarding was a mess. They were boarding a Qantas flight at the adjacent gate and all the passengers got mixed up. We asked a BA member of ground staff where to queue and she said she did not know and it had nothing to do with her! First and Business class passengers were directed down a cul-de-sac marked fast track which came to a dead end in a sea of passengers and eventually all the premium passengers joined the line behind the economy passengers and boarded last. We ask "why" as the lady gave us back our boarding cards and she said "nothing to do with me". Upstairs on the 747 in Club was excellent professional attentive staff good food and wine good entertainment BA at its best the only flaw was no menu cards because of a mistake at JFK no surprise. Heathrow ground services were smooth and our bags arrived in no time at all. I will fly BA Clubworld again but not to JKF I will use Virgin who offer better ground services at JFK which match the price of the ticket and they value their customer more.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG). Since 2016 British Airways has been implementing cost-cutting across many parts of the customer product, with the 4-Star Airline rating held by BA for many years under review.

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages