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Verified Review | I fly this route 3-4 times a year, unfortunately there is no competition other than Air Canada. I've had occasional problems - rude staff, freezing planes, poor service - but generally been satisfied. On this last flight a week ago, the plane has been internally reconfigured, and they have placed large metal boxes in the foot area of every third seat that take up approximately 1/3 of the space, and fully restrict the movement of your feet and therefore your legs for the entire journey if you are a normal-sized adult. I have attached a photo of my feet trapped in this space - I offered to send BA this photo but apparently they are not interested as they ignored the offer along with the content of my complaint, see below. The discomfort caused by the reduced foot space was compounded by a delay of 1.5 hours - for which I did not blame the airline - meaning I spent 8 hours in that position rather than 6.5 hours. Then on arrival we in steerage learned that the pre-landing snack had been replaced by a funsize chocolate bar, approximately 2 inches in size. As a result I arrived starving and had to go and eat somewhere after 10pm, and would have brought food on the flight had I known of the miserly cost-cutting measure in advance. I wrote to complain about these aspects of the flight, but primarily the lack of foot space because of the new configuration, as this can't easily be remedied and will put me off using the airline again. I ended my complaint saying I had the distinct impression that there is no respect for economy travellers. I've just received a response which is clearly a cut-and-pasted reply about the 1.5 hour delay and completely ignoring the content of my complaint, indicating that it was not even read, and confiming my impression that they have contempt for the experience of people in economy. Which is particularly shortsighted, as some of us will soon be travelling in higher classes due to changes in our circumstances, and we won't forget how we were treated.