"cheaper than EasyJet"
18 reviews D Larner (Qatar)
✅ Verified Review | British Airways was the cheapest airline when I booked this flight from Edinburgh to Gatwick, cheaper than Easyjet. Great service, ok snack food. Professional all round. Captain spoke with me personally. Plane was on time and no issues. Best value flight from a great little airport.
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | EDI to LGW |
| Date Flown | October 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"BA trying to save money"
A Peters (Singapore)
✅ Verified Review | Silver card holder with British Airways and PPS card with Singapore - Singapore to London leg - average - when called for service staff had a bit of an attitude like it wasn't their job so doesn't do BA any favours. 1.5 hours late and they sent the baggage to the wrong part of the airport so 45 mins delay at the baggage area. Barcelona flight average. Worst bit - BA codeshare. Booked BA 2190 find out it's Vueling. BA have not got their act together on codeshare at all- as silver card holder booking BA I had zero BA rights - tried to charge me for second bag - free for silver card holder. Get to the lounge BA have explicitly asked for Vueling codeshare to be excluded so no ability to use lounge. Had to pay to select my seat. BA trying to save money. Because the Vueling flight was third leg none of the check in online to Singapore on BA leg worked so I had to go to the BA desk to get checked in before dropping my bags Message to BA - I have close to a million miles on BA - I chose BA for this trip - I could have chose SQ /Star alliance - your LST couple of years focus on cost control and being cheap and not sorting out a codeshare process for both standards and your poor IT interaction that doesn't treat me as a cardholder and works just put me in the- "will fly SQ next time I come to Europe" bracket. You can cost cut yourself out of business.
| Type Of Traveller | Business |
| Seat Type | Premium Economy |
| Route | SIN to BCN via LHR |
| Date Flown | October 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"don't make same mistake as me"
P Hardiman (Belgium)
✅ Verified Review | I am tall, 196cm to be exact. That's why on a recent flight from London to Brussels I couldn't face being crammed into a microscopic economy seat. Instead I decided to pay £385 to fly in British Airways "Business" class. What a mistake! On arrival to Heathrow's Terminal 5 I tried to enter the queue at zone B as directed by one of the information signs. I was told that the staff had decided to close that so I had to go somewhere else. I joined the queue at "C" instead but was told when I got to the front that business class checked in at H. I made my way to British Airways business class lounge, which was crowded, dirty with wet smelly bathrooms that looked more like a run-down bus station than an airline's lounge. The place was wildly understaffed which meant that there were used plates, cutlery and half eaten food littering tables in the room. It was far less crowed in the rest of the terminal which is where I waited for my flight. The gate was announced and I made my way to gate 10C where the flight was being bussed. I was in seat 3D. It was not a business class seat at all but an economy seat with almost zero legroom. The whole point of spending £385 was legroom and I didn't have any. I asked the flight attendant if anything could be done. BA would not have been my choice anyway but I do understand that given tight schedules and limited choice sometime you are forced to fly with a particular company against your better judgment. In that case don't make the same mistake as me. British Airways.
| Aircraft | A319 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | LHR to BRU |
| Date Flown | October 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"embarrass flight staff so much"
E Mason (United Kingdom)
✅ Verified Review | Athens to Heathrow. I cannot believe that British Airways want to embarrass flight staff so much, as they try to cope with all the comments regarding the food served, which we were never warned about. We paid over £700 for our flight, two of us. It is so sad for loyal customers, if we wanted to go on Easyjet or Ryanair, we would, but to receive the same treatment is a great shame.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | ATH to LHR |
| Date Flown | October 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"excellent and friendly cabin crew"
K Jansen (Netherlands)
✅ Verified Review | Extremely chaotic check in at MLA, with no British Airways staff checking who is queuing where resulting in premium lane being filled with non C class / FF members. Security even more busy with Ryanair and Easyjet passengers going through priority/ fast track. Flight ok with warm food (chicken in mushroom veloute or beef with crushed potatoes - also with mushroom!) and enough champagne to make one feel sleepy. Saying that if you have a mushroom allergy beware as there is no option to pre-order your meal online or over the phone for that specific allergy - BA should do something about this. Annoying passengers as per usual when using LGW - for me that's a holiday airport with people who don't fly often yet they claim to be the Alfa and omega of flying (to the point that we were told off by people behind us for reclining our seats and I quote "obviously you don't fly much" - us being silver with BA and gold with LH...). Landed ahead of schedule but ended up waiting for bags until all were offloaded despite having a priority tag on them. Excellent and friendly cabin crew.
| Aircraft | A320 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | MLA to LGW |
| Date Flown | October 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"very friendly but not attentive"
9 reviews Kim Thomsen (United Kingdom)
✅ Verified Review | Flew from Bangkok to London Heathrow. Once again the 3 cabin B777. Crew were very friendly but not very attentive when it came to service so I never got a welcome drink. The seat was the standard Club World seat which is ok for lying down or sitting full up right, anything in between feel awkward. The food was bordering inedible with especially the steak cooked beyond all recognition. As always BA's lack of dine on demand and inflight snacks were showing (the Club kitchen is getting worse each flight it seems). However the meal service is reasonably quick at just over 2 hours from take off and a significant improvement on the outbound flight. The inflight entertainment selection is quite good but the screen are small and terrible and the cabin as a whole could benefit from a total over hall. Pre-landing snacks were better than the main service but still not worth writing about. Crew were friendly through out the flight but again not very attentive by missing out drinks servings. If I had not managed to get the tickets at a heavily discounted price I would have felt cheated on both the hard and soft product provided. British Airways needs to step up their game to get my money again.
| Aircraft | Boeing 777-200 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | BKK to LHR |
| Date Flown | October 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"another less than satisfactory experience"
Clive Drake (United Kingdom)
✅ Verified Review | London Gatwick - Pisa Return. Another less than satisfactory experience with British Airways. I fly this route often as I have a home in Tuscany. When I first flew this route (as opposed to Ryanair) on arrival you had an air bridge which made it a more satisfactory experience. Now, as a cost cutting exercise - you don't. Which means if its raining you get wet. which we did. The BA LGW Club lounge is closed and we went to a temporary set up at the North terminal. It was fine. Very busy - but the light lunch was better than BA's own set up - the last time we used it. Plane left 40 minutes late as we were stuck on the apron waiting for a slot. I settled for a couple of G&Ts - and my wife had the afternoon tea which she said was fine. On the return the "Club Europe" lines at Pisa check in were used by just about anyone. It was a zoo. The BA airport crew didn't care and given the management at BA don't care about customer service and quality, why should they? Lunch was quite pleasant, some sort of Chicken dish. We got stacked for 15 minutes which is annoying. On both flights I got the front row which gave more legroom. The seats? Well the usual abysmal so called "Club Europe." A disaster and only worth the money if you buy them in a sale. FAs in both directions were splendid. They get very embarrassed about talking about BA cutbacks. Who wouldn't? Flying 1st class next week to the Middle East. Not holding my breath that it is going to be an eye popping experience.
| Aircraft | A319 |
| Type Of Traveller | Family Leisure |
| Seat Type | Business Class |
| Route | LGW to Pisa |
| Date Flown | October 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"the cabin appeared dated and untidy"
Ian Marsh (Thailand)
✅ Verified Review | Had pre-booked seat 14k and, on taking seat, noticed rubbish piled at back of seat, empty plastic bottles and paper etc. Overall the cabin appeared dated and untidy. Also the in-flight entertainment screen did not work. On arrival in UK complained to British Airways but got a somewhat stock reply apologising and received a derisory £20 e-voucher as compensation. When flew back to Thailand (Flight No BA009 27 Sep) at check-in member of staff advised he was unable to print of boarding pass for onward flight Bangkok to Chiangmai but assured me this was quite normal and would cause no problems. With luggage booked through to final destination I was advised by Bangkok airport that, without the second boarding pass, I would have to go landside to check in at Bangkok Airways domestic check-in. A complete fiasco ensued highlighting the ineptitude of British Airways staff. BA motto "to fly to serve" - I Think not.
| Type Of Traveller | Solo Leisure |
| Seat Type | Premium Economy |
| Route | CNX to LHR via BKK |
| Date Flown | September 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"great welcome and service"
Peter Morris (United Kingdom)
London Heathrow to Las Vegas. Outbound great welcome and service. Homebound friends reported same great service from female attendant on their side of cabin. Unfortunately, my wife and I were looked after young male attendant whose manner was rather officious and for whom everything seemed to be too much trouble. Detracted only somewhat from overall very enjoyable BA booked Vegas trip - think maybe the guy is in the wrong career. Boeing 747s OK but a bit tatty all round. I hope they're near retirement.
| Aircraft | Boeing 747 400 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | LHR to LAX |
| Date Flown | September 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"cost cutting to extreme levels"
M Ghislandi (United Kingdom)
✅ Verified Review | Tokyo Haneda to London, and British Airways is cost cutting all the time! I was extremely disappointed with the onboard catering. For a 12 hours flight there were no mid flight snacks or food. The tuck box vanished from your offering. We got served a small breakfast at departure (9am Tokyo time) and nothing until 90 minutes before landing. Pretty much 10 hours with no food! So not only the food available seems to have been reduced but it is also very poorly timed. It looks like despite BA's good profits, they are cost cutting to extreme levels. Perhaps the CEO could try out this sector in World Traveller or World Traveller Plus (rather the the First class he probably uses on a long haul flight) and see how he feels at the end of it! Maybe he will turn a little skinnier! Certainly not an enjoyable or relaxing experience!
| Aircraft | Boeing 777-300 |
| Type Of Traveller | Business |
| Seat Type | Premium Economy |
| Route | HND to LHR |
| Date Flown | October 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
