"not worth a premium"
R Tompkins (United Kingdom)
London to Geneva. I'm not sure British Airways are committed to short haul business anymore and can see them going high density economy seating only as some others do. Business seat same as economy everyone now knows about, but the downgraded food - lunch consisted of a small plate with a slice of ham, slice of Palma ham and dollop of buffalo mozzarella cheese and a bread roll. And that was that. Not even butter with the roll. Guess the value of food was about GBP1. Crew did their best with a poor product. Flight on time. Not worth a premium over economy ticket.
| Aircraft | A319 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | LHR to GVA |
| Date Flown | November 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"cabin crew were excellent in every way"
Chris Rawson (United Kingdom)
It does seem that many of the negative reviews of British Airways come from passengers travelling First or Business class. My wife and I flew from Heathrow to Los Angeles and found the entire experience extremely good. Boarding was efficient, the seats were comfortable and the leg room more than adequate. IFE was very good. The food was, well, it was airline food and you cannot expect haute cuisine at 38,000 ft. It was tasty enough, and there was some decent red wine. The cabin crew were excellent in every way, both friendly and efficient. Would I recommend BA to a friend? Yes, without question.
| Aircraft | A380-800 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | LHR to LAX |
| Date Flown | October 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"we had been downgraded"
Chris Matthews (United Kingdom)
✅ Verified Review | We'd booked to fly Club World 4 months ago. Turned up at St Lucia to be told British Airways had overbooked and we had been downgraded : this is on a £1700 ticket. According to the duty manager, they regularly oversell the premium cabins and staff are fed up with apologising to angry passengers. We were given £300 each travel vouchers as compensation, so it means we have to use British Airways again. We ended up in World Traveller plus (premium economy). Seats were ok, but it's the standard Economy menu. Breakfast was a croissant which had come out of a fridge, and was disgusting.
| Aircraft | Boeing 777 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Premium Economy |
| Route | UVF to LGW |
| Date Flown | November 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Will not use BA again"
S Hunt (United Kingdom)
Our flight from London to Boston was okay. Disappointed to only be able to sit in middle of row of 10. Annoying to have to pay extra to have a window seat. Also catering on board is disappointing with only one meal plus a biscuit but crew were friendly and helpful. The return flight was different. Staff not particularly helpful. Person in front reclined seat fully and I wasn't able to fit food tray in. Crew member said I was causing problems for the man in front when I requested he put his seat up to eat. Also armrests did not lift up leaving less than 6 inches between seat in front and armrest meaning I was literally trapped in my seat for 6 hours. Not comfortable and unsafe in an emergency. We had one drinks trolley followed by a meal around an hour later. Staff then disappeared and only water or juice available for rest of flight. Will not use BA again. Delta and Virgin flights offer much better service.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | LHR to BOS |
| Date Flown | October 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"well worth the money"
1 reviews Joe Barry (United Kingdom)
London Gatwick to Valencia with British Airways. Boarding the flight at Gatwick was good, professional and orderly. Ground staff at the airport were lovely and check in was efficent. Onboard we got out of the gate and under way quickly. Seats were fine, plenty of leg room back in economy, although they seemed to be a little dirty when I sat down but I thought nothing more of it. During the flight the cabin crew were professional doing their duties. All friendly and welcoming. Food wise we only got complementary biscuits - a little bit of a let down - but on a short flight like this totally understandable. Drinks were fine, got the normal selection: Coke, coffee, juices etc. On the return flight it was slightly different. They seemed to have less in stock not only in the food department but also the inflight shop. Disappointed in this as what I wanted to buy wasnt avaliable.But on this return flight the positives outweigh the negatives. Flight crew again amazing. All kind and welcoming like the first flight. Overall the flights were nice. Well worth the money. Definitely would fly with them again on short haul flights through europe.
| Aircraft | A319 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | LGW to VLC |
| Date Flown | October 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"they started dropping the ball"
Bram Vanderelst (United Kingdom)
London to Seville via Madrid. If you want budget airline service but decent airline prices, look no further than British Airways. I used to fly a lot with BA for both business and pleasure. But lately they really started dropping the ball. In 2016 I had a streak of 8 consecutive flights all delayed by 30 min to more than 2 hours. But that is not the worst. Recently I booked a flight to Seville from London. After a few weeks this flight got cancelled. It took me 3 different operators to find a solution via Madrid on the same day. ('No I don't want to fly the next day!). But guess what, 1 month later my outbound to Madrid got cancelled as well. Again it took some time to find an alternative. Ultimately I had to settle for a 7 hour travel time instead of 2.5 hours. Also I need to take extra holiday and additional costs to get to my destination in Seville. After complaining to BA about this process, I expected to get some sort of compensation, after all I'm an esteemed Silver member (their words). But none of that. A few phone calls later I am stuck with an automated e-mail service replying to me that no compensation is possible. I didn't ask for any money or anything. All I asked for is to waive the re-booking fee if I ever have to change a flight. This seemed only fair after BA cancels flights willy-nilly and doesn't take the customer into account. If this is the service extended to a Silver member, then I really don't want to know what they do to customers not part of their frequent flyer scheme.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | LGW to SVQ via MAD |
| Date Flown | November 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"leg room was poor"
Chris Malone (United Kingdom)
British Airways state that you can check in for free. When I checked availability 24 hours prior to the flight, there were only three seats available for the three of us. I also like to have a window seat however only available seats were aisle seats in C or J. Due to online check in, I had only the option to select an aisle seat. At T5 at LHR I spoke to BA customer services who advised that depending on how much you pay for the seat, only certain seats will appear available - in short, the less you pay, you get only the less popular seats with some not being available. This is apparently a new policy and the staff member said it has led to many complaints from customers. The aircraft was a 747-400 reg G-CIVV built in 1998. The aircraft had been renovated a couple of years ago and had new seats and LED lighting. However the aircraft tables were not clean, leg room was poor and the 747 is "an embarrassment". These are the words of a cabin crew member, not me. True - the 747 is an embarrassment when compared to the new airliners. Cabin crew were very friendly however were not widely seen, only towards the start of the flight. Food was ok - veg lasagne and a nice choc mousse. However only one meal followed towards the end of the flight by a fun size chocolate bar and undrinkable coffee. BA wake up - look to see what the competition is doing aircraft wise and sort out your unfair check in policy.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | LHR to JFK |
| Date Flown | October 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"to fly to disappoint"
1 reviews Leonard Miron (United Kingdom)
London Heathrow to Bucharest with British Airways. To fly to disappoint. After my arrival in Heathrow T5 the check-in area for Club Europe was clearly marked and separated for the rest of the check-in lounge and a host was guiding you to the check-in line. After saying hello to the host making my way to the check-in line I was stop with an unpleasant “Excuse me, this is business class”. Like a naughty school boy I returned to the lady and show her my boarding pass which allowed me to access the “exclusive area”. Check-in was smooth and I was airside in under 20 minutes. Enough time for some duty-free shopping in an airport already decorated for Christmas. Being a little bit hungry I was looking for the “light meals or snacks especially prepared for you” and “drink from our World Wine bar” as BA promised again on their website. The only I made was some sad sandwiches and after checking 4 empty bottles on display I found some warm French white wine. Therefore, I decided to cut my time spent in the “comfortable private lounge” and treat myself with some Costa coffee and some nice tasty sushi in the terminal. Waiting for the promised menu which “features irresistible meal options crafted to perfectly match the time and duration of your flight”. Couple months ago a tasty plate with canapés was offered to passengers in Club Europe. In the London-Bucharest flight I was offered the eternal option “beef or fish” with, indeed, a nice polite smile from the Purser. The tray looked like an Economy tray on a Tarom or KLM flight to Bucharest. No salad, an overlapping end-of meal option of cheese and lemon merengue and a fish which was the blandest food I ever had onboard. When I was still looking for my “very British experience” the tray was taken away. Coffee and a second round of drinks were served shortly after the main meal service was finished. I couldn’t stop wondering where that smooth, stylish service from my last flight went. Of course, the crew was polite and nice as much as they can, shaping their enthusiasm according the product offered to passengers. And another odd element: no other drink service; you needed to ask for another drink as the crew was busy to stop the Club Europe toilet in the front from leaking and flooding the entire front galley.
| Aircraft | A320 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | LHR to OTP |
| Date Flown | October 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"stewardesses were very friendly and attentive"
26 reviews Gyan Fernando (United Kingdom)
✅ Verified Review | I have traveled with British Airways many times in the past. It is reliable and safe but the attitude of the cabin staff put me off. It therefore came as a pleasant surprise that this seems to have changed. The stewardesses were very friendly and attentive. The aircraft was a Boeing 787 with a seat configuration of 3+3+3 which was good. In-flight entertainment was very good and it worked. Boarding at Seoul Incheon airport was surprisingly quick. We departed more or less on time and got to London on time but had to do one circuit because of traffic. All in all a very good experience.
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | ICN to LHR |
| Date Flown | October 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"good service levels"
M Cowell (United Kingdom)
Flew London Heathrow to Cape Town via Johannesburg. Effortless bag drop and customs/security transit in a very quiet T5. Silver card holder, so made my way to Terraces North. Plenty of seating available although sadly I was too early for the dinner service so ploughed my way through the rather poor "afternoon tea" sandwiches. Wine selections however were tip top. Boarding at remote C65 quickly turned into a scrum, with passengers crowding around the entry gates preventing passengers invited to board from doing so. BA part to blame for boarding the A380 so late before the scheduled departure time. On board flight down to JNB was up to scratch with a bright young mixed-feet crew and good service levels. The IFE on the A380 puts that on its sister BA fleet wide body aircraft to shame. On time arrival in JNB and then onto the morning BA (Comair) connection to CPT. Flying Comair is like flying BA in the 70's/80's with full hot service breakfast and a bit of old fashioned cabin service (endless cups of tea!). Early arrival in CPT made for nice end to a good journey.
| Aircraft | A380 and Boeing 737-800 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | LHR to CPT via JNB |
| Date Flown | October 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
