"Crew were good"
47 reviews Colin Pay (United Kingdom)
✅ Verified Review | I flew from Brussels to London Heathrow on an A320. The aircraft was about three quarters full. Boarding was smooth and we left and arrived slightly early. The sale of food and drinks went well and didn't appear to have much of a take up on this flight of less than an hour. Crew were good.
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Brussels to London |
| Date Flown | September 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"clean plane, punctual service, pleasant cabin crew"
B Morrison (United Kingdom)
✅ Verified Review | I flew from London Heathrow to Sofia and back. The plane on both flights was an Airbus 321 and I’d guess a young one judging by the freshness of the interior. I am 1.82m (6 feet) tall and found the leg room and seat width to be fine – I certainly didn’t feel cramped even in the centre seat. Both flights departed the gate on schedule (although actual take-off on the outbound flight was slightly delayed because of air traffic restrictions over Europe). The cabin crew on both legs were pleasant and courteous. On both flights, the captain kept us very well informed of our route and our progress. So far, top marks to British Airways but where they let themselves down is the shambles of a refreshment service. It might seem like a minor gripe but I do like the opportunity to get something to eat or drink on a flight even if I have to pay for it (which you do not on other legacy airlines like Lufthansa). The range and prices of food and drink on offer were comparable with low cost airlines I have flown with. But there the comparison ends because whilst I have always been served quickly (and sometimes twice) on short haul low-cost airlines, BA’s service is too slow and seems to run out of stock too. They also insist on card only transactions. I had the misfortune to be sitting toward the rear of the plane on both legs - and the A321 is a long plane. A single trolley started from the front, making ponderous progress towards me and even though the flight was two hours and forty minutes long, I only just managed to get a coffee and sandwich from a slightly harried flight attendant who by now had returned the trolley and was scuttling to and from the galley, squeezing past the long queue of passengers waiting for the lavatories. (The coffee, by the way, was excellent). The return flight was worse because the trolley made it two thirds down the aisle and was getting tantalisingly close to me before abruptly stopping and returning to the galley, leaving the remaining passengers unserved. In conclusion, clean plane, punctual service, pleasant cabin crew but awful refreshment service.
| Aircraft | A321 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | London Heathrow to Sofia |
| Date Flown | September 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"service is similar to Eurowings"
A Wharton (United Kingdom)
✅ Verified Review | Heathrow to Bilbao. Boarding of the flight at Heathrow was very good , the flight was on time and the plane was clean. Frequent flyers boarded first and the rest soon followed. From then on the service was very similar to a Easy Jet or Eurowings flight. The 3 crew member's in economy passed through the cabin selling M&S sandwiches , snacks and coffee. The flight out of Bilbao was delayed by a late incoming aircraft, information on the delay was a little slow in coming from the gate agent. However the crew were very efficient loading the flight when it finally landed. The flight crew also managed to shave 15 minutes off the flight time too. However the service onboard is similar to Eurowings. Both flights were safe and competent. But the actual flight experience was lacking and in future I will consider Easyjet or similar as they offer the same level of service for less money.
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Heathrow to Bilbao |
| Date Flown | September 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"service poorly synchronised"
David Ellis (United Kingdom)
✅ Verified Review | Kalamata to London Heathrow. No priority boarding at Kalamata. Drink and food service poorly synchronised, with no pre-dinner drink, no nuts, and bread served with main course. Lacto-ovo vegetarian special included the same tomato and mozzarella starter as on the outbound flight despite a beetroot carpaccio dish being available on the standard menu. The special main was yet again a bland, overcooked pasta dish. Overall, a pathetic vegetarian offering. Cabin crew did the bare minimum in Club Europe and their main priority seemed to be selling the M&S stuff in economy, which they were doing up until 30 minutes from landing. The Club Europe toilet was grubby. Flight landed on schedule but there was a long wait for baggage at T5.
| Aircraft | A320 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | Kalamata to London Heathrow |
| Date Flown | September 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"are a bottom tier airline"
C Lambie (United States)
✅ Verified Review | London Heathrow to Krakow. I am a one world emerald member on AA so I get certain perks when flying British Airways such as free seat selection, lounge use and priority boarding - that makes this airline bearable - just. They are obsessed with carry on bags much like Ryanair giving out silly yellow tags for carry on bags and checking carry on sizes - not sure what it does for them as it only increases their bag handling costs. Their seats are no better than anyone else and their pitch just as tight. What used to set BA apart was their inflight service - even in coach a sandwich or something - this has degraded to nothing, zero - even a soft drink is charged. So I asked for water, I was offered an Evian for $5 - no thanks just plain water. Ok sir we will come back to you after we serve everyone else. Of course he never came back - 2.5 hour flight and not even allowed a cup of water. BA are listed as a 4 star airline, AA are a 3 star yet AA now have better inflight service than BA by a country mile. BA are a bottom tier airline and nothing more to the average flier.
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | London Heathrow to Kraków |
| Date Flown | September 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Seat so narrow that you cannot move"
David Taylor (United Kingdom)
✅ Verified Review | London Heathrow to Abuja, Nigeria with British Airways. Departed on time, paid extra for legroom seat aisle side of exit door, don'0t bother as it has no pocket for documents, glasses etc.. Seat so narrow that you cannot move, seat cushion hard and old. Cabin crew comment, you have extra legroom arent you lucky ,my comment - yes and I paid for it when I asked about lack of pocket for my specs and passport. Food was bland. Arrived on time. Departing Abuja on return trip I had an aisle seat, again narrow and extremely uncomfortable. Old aircraft. Cost cutting squeeze in Economy will drive customers away as comparable airlines offer much more. Now the number and particularly the dimensions of the toilets have been reduced you can hardly fit into the toilet. Food on return trip was a so called breakfast, yellow mass called an omelette and some sort of potato fritter. Cabin crew went through the motions but seemed in a hurry to get service finished and to disappear. Return flight was on time. Punctuality was BAs saving grace.
| Aircraft | Boeing 777 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | London Heathrow to Abuja, Nigeria |
| Date Flown | September 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"downgrade them to 3 stars"
Mike Gardiner (United Kingdom)
✅ Verified Review | London to Tokyo Haneda. Boeing 777 was tatty inside, cabin items (seats, carpets, tables etc) worn, and dirty. Sticky surfaces, and hate to think what germs are being stored here. Meal standards are very poor compared to Lufthansa and ANA that I flew earlier this year, reflects the BA move to being budget standard airline at premium prices. Cabin staff were nice but even they cannot make up for how poor other areas have gotten at BA. Time to remove the low-cost airline minded CEO there now, and surely Skytrax must now downgrade them to 3 stars at best?
| Aircraft | Boeing 777 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | London to Tokyo Haneda |
| Date Flown | September 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"really mixed experience"
9 reviews A Darali (Hong Kong)
✅ Verified Review | London Heathrow to Hong Kong. A really mixed experience. In the positive side, cabin crew were professional and polite. Cockpit announcements very informative. Flight on time, with ability to catch up for a delay at departure due to tech failure. In terms of hard product, I was a bit disappointed. The Premium economy cabin looks clean and smart but the seat is pretty hard and not so comfortable for a long night flight. Entertainment screen very slow to respond (happened to me to with another A380 from BA so means it's an issue with the hardware). Food is decent quality, but the presentation, at least in PE, could be improved. The luggage delivery has been a pain, 75 minutes from the landing to the delivery of the bags is too much, even for such a big airplane.
| Aircraft | A380 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Premium Economy |
| Route | London to Hong Kong |
| Date Flown | September 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"respect for BA standards thoroughly destroyed"
A Trent (United Kingdom)
✅ Verified Review | Gatwick to Alicante. Yesterdays flight was grim from the moment of arriving at our boarding gate and seeing two long lines of a stag and a hen party in various stages of drunkenness. Not really the company you feel safe being in a very confined space with and especially with a young baby. The language and behaviour became even more threatening as the drinks trolley ploughed up and down the aisle. Especially awful as we were confined to the smallest seating areas possible. It was all truly horrible and very disheartening as we had driven for hours to avoid these conditions in lesser aurlines. Previously we had had a lot of respect for British Airways standards now thoroughly destroyed.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Gatwick to Alicante |
| Date Flown | September 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Club Europe is poor value"
David Ellis (United Kingdom)
✅ Verified Review | Flew London Heathrow to Kalamata. Slow boarding on this new BA destination in Greece. Club Europe seats uncomfortable for a 4 hour flight, particularly when the seat in front is inclined just before the meal service. No IFE. Cabin crew were professional and attentive throughout. Lunch service definitely improved, although the lacto-ovo-vegetarian main course was the usual bland, overcooked pasta. Arrival on schedule and through to car hire within ten minutes of landing. Overall, a reasonable flight, although Club Europe is poor value by competitors' business class standards.
| Aircraft | A320 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | London Heathrow to Kalamata |
| Date Flown | September 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
