British Airways Customer Reviews

1/10

"now worse than Ryanair"

Samuele Scagnetti (United Kingdom) 29th September 2017

✅ Verified Review | Geneva to London. British Airways used to be my favourite airline, however, over the last 2 years I have experienced some appalling service in pretty much every flights I have had with them. I do fly with BA about 30 times a year. In this specific occasion my flight was cancelled for apparent adverse weather (this being in the middle of summer in a time where the weather was excellent in both my departure/arrival cities) I was told abput this the day before in the afternoon bearing in mind I was flying at 7am the morning after. Their communication was made via text including a number to call back to re arrange my flight. I must have call that number about 30 times without success as the lines were too busy. When I managed to connect I have had to hold for an hour before the line died. I have only managed to speak to them at 11pm that day when they told me they placed me on a flight 4.5 hours later. Horrible customer service by the way, the person I was talking to couldn't care less. I was originally flying in business and I was placed in economy instead. I was told that there was no compensation for the delay because it was due to the weather conditions (a lie of course as the weather was still amazing in both countries) and promised a refund on the fare which to date (about 4 months later) has still not happened. If you call them they transfer your call to India where if you are lucky you spend an hour waiting to end up speaking to someone unable to help. What once was the best airline is now worse than Ryanair. Avoid if possible

Type Of Traveller	Business
Seat Type	Business Class
Route	Geneva to London
Date Flown	September 2017
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Wifi & Connectivity	12345
Value For Money	12345
Recommended	no

3/10

"used to be a nice airline"

G Graham (United Kingdom) 27th September 2017

✅ Verified Review | BA used to be a nice airline with great customer service, those days are long gone. If you fly in their "business class" you will get what you used to get in economy 5 years ago: same leg space, same food, same drinks. Forget about a welcome drink before take off, 3 course dinner (was offered a chicken club sandwich on my last flight) and personalized service. Economy class is just like easyjet or Ryanair, but you will pay much less for the latter ones. Shame.

Type Of Traveller	Couple Leisure
Seat Type	Business Class
Route	Barcelona to London
Date Flown	September 2017
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Ground Service	12345
Value For Money	12345
Recommended	no

3/10

"BA has fallen even lower"

Paul Taylor (United Kingdom) 27th September 2017

✅ Verified Review | London Heathrow to New York. After reading reviews I was hoping some were inaccurate, but after this flight in Club World I realise that BA has fallen even lower than many have said. Check in at T5 was interminably slow with one of the most arrogant staff I have encountered for years. The lounge was crowded and dirty, and the food selection is terrible for a premium facility. Onboard, seats are old and tatty, cramped and uncomfortable and offer no privacy whatsoever. The food was passed across my neighbours seat to reach me, and what a lousy offering this was - below many airline economy meal standards. IFE screen was not working properly, fuzzy and very poor. Cabin crew were polite and trying to be friendly, but they certainly hide in the galley as soon as they can and judging from the standard of the toilets towards the end of the flight, they do not see it as part of their job to maintain these. Luckily, I am leaving the USA to Asia from Los Angeles next week on Eva Air and expecting a big step up in standards.

Type Of Traveller	Business
Seat Type	Business Class
Route	London to New York JFK
Date Flown	September 2017
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Wifi & Connectivity	12345
Value For Money	12345
Recommended	no

9/10

"was a good experience"

2 reviews T Lanescu (Romania) 26th September 2017

✅ Verified Review | Port of Spain to Gatwick via St. Lucia was a good experience. I don't have any complaints regarding the seat quality or flight attendants, who did a very good job during the flight on keeping the passengers safe and serving meals and drinks. The seat was comfortable enough, a bit wider than on low cost flights, I had extra space and as I noticed the leg room between seats was regular. I had a seat behind the bulkhead with enough leg room. There was a minor issue, the flight had a stop at St. Lucia, after which the new flight attendants insisted on waking up the people on the front row, opened their entertainment system screens, to show them the safety video which was shown about an hour and a half on take off from Port of Spain. I told them it's not necessary to view the video again and actually the video was not available this time, so this would be something the management should look into. In-flight entertainment was good, with no advertising, which pleased me a lot. I had a jolly passenger next to me in the middle seat, who had a bit too much to drink and moved a lot in the seat, sometimes talked louder than necessary, but he was still fun to have around and the flight attendants made sure in a very polite and funny way that he does not disturb the other passengers. There were minor issues during check-in at the departure airport in Port of Spain, the BA staff forgot to put a priority tag on my bag and give me a voucher for the lounge as I have a gold card on Oneworld. To use the lounge I had to use my Priority Pass not to waste time until the matter was cleared with the ground staff. I was flying further from Gatwick to Istanbul on Turkish Airlines, hoping I would not have to change airports in London and as a result go through immigration, take the baggage out, check-in again, pass immigration and security again, but BA doesn't have an agreement with Turkish Airlines and I had to go through this lengthy process.

Aircraft	Boeing 777
Type Of Traveller	Business
Seat Type	Economy Class
Route	Port of Spain to Gatwick via St. Lucia
Date Flown	September 2017
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Value For Money	12345
Recommended	yes

1/10

"Simply appalling"

Douglas Day (United Kingdom) 26th September 2017

✅ Verified Review | Flew London Heathrow to Chicago. Simply appalling. Aircraft was old configuration B-747-400 with Premium Economy adjacent to First Class. Cabin was filthy, and carpets coming up. Food was inedible. The IFE system was old, slow, and low resolution. No wireless of course, either. British Airways senior executives should be forced to endure this awful service, and sample it themselves. For them to call it "First Class" is insulting, demeaning, and arrogant in the extreme. These old aircraft need to be replaced with the lovely A380, and the entire First Class and Club Class product should be reviewed / enhanced. But of course, this will never happen whilst this airline has a virtual monopoly across the Atlantic.

Aircraft	Boeing 747-400
Type Of Traveller	Business
Seat Type	First Class
Route	London Heathrow to Chicago
Date Flown	August 2017
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Wifi & Connectivity	12345
Value For Money	12345
Recommended	no

7/10

"on a par with low cost carriers"

T Mallon (United Kingdom) 26th September 2017

✅ Verified Review | Jersey to Gatwick. Flight left on time and the plane was clean and modern. The crew were friendly. The flight was only 40 minutes and the crew worked hard to try and serve everyone who wanted to buy food or drinks but I’m not sure they made it to the final rows. I think the problem is that there are only 2 staff to service the economy cabin whereas on our EasyJet flight out there had been 4 staff (as there is no business class). I still don’t think the buy on board is working that well, but that is not the crew’s fault. We were pleased to arrive 20 minutes early although it was a shame to have to get a bus to the terminal. The BA offering is now on a par with low cost carriers and as we got a competitive price for this flight we were fairly happy.

Aircraft	A319
Type Of Traveller	Couple Leisure
Seat Type	Economy Class
Route	Jersey to Gatwick
Date Flown	September 2017
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Ground Service	12345
Value For Money	12345
Recommended	yes

7/10

"nothing special to recommend"

D Whalley (United Kingdom) 24th September 2017

✅ Verified Review | Gatwick to Tirana. Full flight on both outward and return journey. The seating was adequate for a short journey but only limited pitch. The aircraft was clean. Cabin crew were present and friendly throughout the journey but busy selling food and on board goods. The main advantage of this airline was the direct flight from UK to Tirana, otherwise nothing special to recommend. Both flights on time.

Aircraft	A320
Type Of Traveller	Couple Leisure
Seat Type	Economy Class
Route	Gatwick to Tirana
Date Flown	September 2017
Seat Comfort	12345
Cabin Staff Service	12345
Ground Service	12345
Value For Money	12345
Recommended	no

4/10

"assumption it was a quality carrier"

Alice Sinclair (Australia) 24th September 2017

✅ Verified Review | I booked British Airways to travel under the assumption it was a quality carrier not a low cost carrier. I expected a meal and baggage to be included. I was unaware of the brand changes and was very disappointed after I booked. This airline is no longer quality with the prices they charge. Expect a budget airline experience here. Staff were very friendly and helpful however. Pilot also chatty throughout the flight giving us lots of info.

Type Of Traveller	Couple Leisure
Seat Type	Economy Class
Route	Reykjavik to London Heathrow
Date Flown	September 2017
Seat Comfort	12345
Cabin Staff Service	12345
Ground Service	12345
Value For Money	12345
Recommended	no

9/10

"Economy seats are small"

J Gaswana (Thailand) 22nd September 2017

✅ Verified Review | Kuala Lumpur to Berlin via London. Aircraft long haul new and clean, short haul a bit old, but still acceptable. Crew overall are lovely, pleasant service. BA food is on the top of the rank. Kuala Lumpur to London My boyfriend and I got beef stew and chicken satay as dinner and beef omelette as breakfast. Also very tasty. We got 2 wines and so many juices. Return flight was chicken curry and pesto pasta. Again, it flavorful. And we got beef congee and Engliah breakfast before we landed. Short hauls don't have any food. Inflight entertainment not the best, but still acceptable. Short hauls don't have any screens. Only thing I don't like is the seats. Economy seats are small. I have no problem with it since I am a petite girl, but still very uncomfortable to sit straight up. If I knew before, I will book a premium economy, that one seems nicer and have more space. I got the best price for round trip, value for money!

Type Of Traveller	Couple Leisure
Seat Type	Economy Class
Route	Kuala Lumpur to Berlin via London
Date Flown	September 2017
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Value For Money	12345
Recommended	yes

10/10

"Crew were good"

47 reviews Colin Pay (United Kingdom) 21st September 2017

✅ Verified Review | I flew from Brussels to London Heathrow on an A320. The aircraft was about three quarters full. Boarding was smooth and we left and arrived slightly early. The sale of food and drinks went well and didn't appear to have much of a take up on this flight of less than an hour. Crew were good.

Aircraft	A320
Type Of Traveller	Solo Leisure
Seat Type	Economy Class
Route	Brussels to London
Date Flown	September 2017
Seat Comfort	12345
Cabin Staff Service	12345
Ground Service	12345
Value For Money	12345
Recommended	yes

British Airways

Customer Reviews