British Airways Customer Reviews

3/10

"Seat so narrow that you cannot move"

David Taylor (United Kingdom) 17th September 2017

✅ Verified Review | London Heathrow to Abuja, Nigeria with British Airways. Departed on time, paid extra for legroom seat aisle side of exit door, don'0t bother as it has no pocket for documents, glasses etc.. Seat so narrow that you cannot move, seat cushion hard and old. Cabin crew comment, you have extra legroom arent you lucky ,my comment - yes and I paid for it when I asked about lack of pocket for my specs and passport. Food was bland. Arrived on time. Departing Abuja on return trip I had an aisle seat, again narrow and extremely uncomfortable. Old aircraft. Cost cutting squeeze in Economy will drive customers away as comparable airlines offer much more. Now the number and particularly the dimensions of the toilets have been reduced you can hardly fit into the toilet. Food on return trip was a so called breakfast, yellow mass called an omelette and some sort of potato fritter. Cabin crew went through the motions but seemed in a hurry to get service finished and to disappear. Return flight was on time. Punctuality was BAs saving grace.

Aircraft	Boeing 777
Type Of Traveller	Business
Seat Type	Economy Class
Route	London Heathrow to Abuja, Nigeria
Date Flown	September 2017
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Wifi & Connectivity	12345
Value For Money	12345
Recommended	no

2/10

"downgrade them to 3 stars"

Mike Gardiner (United Kingdom) 17th September 2017

✅ Verified Review | London to Tokyo Haneda. Boeing 777 was tatty inside, cabin items (seats, carpets, tables etc) worn, and dirty. Sticky surfaces, and hate to think what germs are being stored here. Meal standards are very poor compared to Lufthansa and ANA that I flew earlier this year, reflects the BA move to being budget standard airline at premium prices. Cabin staff were nice but even they cannot make up for how poor other areas have gotten at BA. Time to remove the low-cost airline minded CEO there now, and surely Skytrax must now downgrade them to 3 stars at best?

Aircraft	Boeing 777
Type Of Traveller	Business
Seat Type	Economy Class
Route	London to Tokyo Haneda
Date Flown	September 2017
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Value For Money	12345
Recommended	no

6/10

"really mixed experience"

9 reviews A Darali (Hong Kong) 17th September 2017

✅ Verified Review | London Heathrow to Hong Kong. A really mixed experience. In the positive side, cabin crew were professional and polite. Cockpit announcements very informative. Flight on time, with ability to catch up for a delay at departure due to tech failure. In terms of hard product, I was a bit disappointed. The Premium economy cabin looks clean and smart but the seat is pretty hard and not so comfortable for a long night flight. Entertainment screen very slow to respond (happened to me to with another A380 from BA so means it's an issue with the hardware). Food is decent quality, but the presentation, at least in PE, could be improved. The luggage delivery has been a pain, 75 minutes from the landing to the delivery of the bags is too much, even for such a big airplane.

Aircraft	A380
Type Of Traveller	Solo Leisure
Seat Type	Premium Economy
Route	London to Hong Kong
Date Flown	September 2017
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Value For Money	12345
Recommended	no

1/10

"respect for BA standards thoroughly destroyed"

A Trent (United Kingdom) 16th September 2017

✅ Verified Review | Gatwick to Alicante. Yesterdays flight was grim from the moment of arriving at our boarding gate and seeing two long lines of a stag and a hen party in various stages of drunkenness. Not really the company you feel safe being in a very confined space with and especially with a young baby. The language and behaviour became even more threatening as the drinks trolley ploughed up and down the aisle. Especially awful as we were confined to the smallest seating areas possible. It was all truly horrible and very disheartening as we had driven for hours to avoid these conditions in lesser aurlines. Previously we had had a lot of respect for British Airways standards now thoroughly destroyed.

Type Of Traveller	Family Leisure
Seat Type	Economy Class
Route	Gatwick to Alicante
Date Flown	September 2017
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Wifi & Connectivity	12345
Value For Money	12345
Recommended	no

6/10

"Club Europe is poor value"

David Ellis (United Kingdom) 16th September 2017

✅ Verified Review | Flew London Heathrow to Kalamata. Slow boarding on this new BA destination in Greece. Club Europe seats uncomfortable for a 4 hour flight, particularly when the seat in front is inclined just before the meal service. No IFE. Cabin crew were professional and attentive throughout. Lunch service definitely improved, although the lacto-ovo-vegetarian main course was the usual bland, overcooked pasta. Arrival on schedule and through to car hire within ten minutes of landing. Overall, a reasonable flight, although Club Europe is poor value by competitors' business class standards.

Aircraft	A320
Type Of Traveller	Couple Leisure
Seat Type	Business Class
Route	London Heathrow to Kalamata
Date Flown	September 2017
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Ground Service	12345
Value For Money	12345
Recommended	no

4/10

"very poor and disappointing experience"

D Masiko (Japan) 16th September 2017

✅ Verified Review | Gatwick to Mauritius. Very disappointing airline and service. The facing each other seats are fun theoretically but when reality hits, it's a mess. Why? Because you get other people stumbling on your feet during mid-flight. Or is it just my luck and most the other passengers on business class were old and not flexible enough to jump over the foot stool and wake you mid-sleep every time they need to use the restroom? The TV monitors colors are so off. it was a nightmare trying to enjoy any movie. Getting the brightness right to make the colors work. Because if you don't want the monitor to blind you when it's snooze time, good luck watching the movie in any other color than black and red. The worst thing was the food - salad was frozen. The beef filet was so dry and flavorless but too salty. My partner's chicken was swimming in a pool of oil and flavorwise, it was hitting all the wrong spots. They believe in Umami and dump a ton of MSGs on their food to make it taste edible but did they get that wrong. I ended up eating bread and butter only. Same goes for the scrambled eggs for breakfast. Bacon was extra salty. And the fresh fruit bowl was just as frozen as the salad. Overall, very poor and disappointing experience.

Type Of Traveller	Couple Leisure
Seat Type	Business Class
Route	Gatwick to Mauritius
Date Flown	September 2017
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Value For Money	12345
Recommended	no

3/10

"airline is clearly failing fast"

C Rankin (United States) 12th September 2017

✅ Verified Review | Dubai to London. I am a regular BA flyer and so generally my expectation is low nowadays as they almost become a Tier 2 airline. The journey started in the Concorde lounge Dubai and it is a very small area with little food that in the two hours I was there was not refreshed. Onboard the 777 you begin to sense the jobs worth attitude of the staff who seem to permanently work to rule. Amazingly when the menu came it contained only an Arabic snack with no options. They say this is to allow maximum sleep. No other airline has done this. Breakfast was undercooked slop and it was inedible. It is incredible that you can spend 10000 usd on a ticket and you can't even get a meal. The airline is clearly failing fast and I wish now I had flown the luxury of Emirates at half the price. Very disappointing and they don't care.

Aircraft	Boeing 777
Type Of Traveller	Business
Seat Type	Business Class
Route	Dubai to London
Date Flown	September 2017
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Value For Money	12345
Recommended	no

9/10

"nice flight with good cabin service"

Anthony Hutt (Australia) 11th September 2017

✅ Verified Review | London Heathrow to Biarritz. Had a very nice flight with good cabin service and informative cockpit crew. First time to experience a 375 ml bottle of champagne on the drinks trolley which was chilled for me. Terminal 5 is a nice place to start any trip and would choose BA for my next holiday.

Aircraft	A319
Type Of Traveller	Couple Leisure
Seat Type	Economy Class
Route	London Heathrow to Biarritz
Date Flown	September 2017
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Ground Service	12345
Value For Money	12345
Recommended	yes

2/10

"they are just an embarrassment"

1 reviews Rob Minter (United Kingdom) 11th September 2017

✅ Verified Review | London Gatwick to Funchal. In my opinion British Airways have got things badly wrong in the race to the bottom. For travellers in Economy BA are now just another budget carrier and not a very good one at that. They have failed to understand what their true market is all about. Generally if people want to use a cheap budget carrier they will use the likes of Ryanair or Easyjet. The BA brand has always been associated with the quality that a full service airline provides, but sadly not any more. The choice of food for sale to the economy passenger is not only poor but it's expensive. Frankly it must be embarrassing for the cabin crew to make announcements saying that the business class passengers will be offered a hot meal and free drinks but all those in economy must pay. And that assumes that from the enormous range of 2 types of sandwich on offer that there will be any left. On our flights to and from Funchal there was a single trolley for the entire economy cabin, in each case taking more than 2 hours to make it from the front to the back. Service could only have been any slower if the crew were trying to sell scratch cards along with the overpriced food and drink! Maybe that's in the next part of the BA master plan?! British Airways used to be a national carrier to be proud of but these days they are just an embarrassment, not a full service airline or a decent budget carrier, simply lost somewhere in the middle. As a fairly regular traveller of many years my preference would always been to travel with my national airline but this race to the bottom is driving me away. Don't BA management understand that there are many people who would gladly pay a little bit more for 'free' food and drink? Sadly I think we know the answer. All we need now is a bugle playing as the plane touches down and the sad transition from world class carrier to poor budget imitator will be complete.

Aircraft	A320
Type Of Traveller	Couple Leisure
Seat Type	Economy Class
Route	London Gatwick to Funchal
Date Flown	September 2017
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Ground Service	12345
Value For Money	12345
Recommended	no

8/10

"very good flight again"

John Barry (United Kingdom) 9th September 2017

✅ Verified Review | Zakinthos to London Heathrow. Poor check in at Zante airport. Not enough desks, slightly clueless staff. Mrs B had to deploy laser beams to get front row which was free. Slightly late departure and made to wait on hot bus for while before boarding. After that very good flight again. Much busier Club cabin than on way out so two staff but they were still very attentive. Beetroot carpaccio with Goats cheese, melt in mouth Ox Cheek, poor desert again. Again the crew were really good about helping my nervous wife with the female co-pilot coming out to chat. Not left wanting the whole flight. A bug bear on both flights were the economy passengers using the club toilet at will. This kept disrupting the cabin service and made my little one nearly have a problem because of the extra queues. One pays more for more toilets. Kids in dire need, ok, adults No! Time made up almost, T5 quite quick again so another good experience for us with BA. Cheers.

Aircraft	A320
Type Of Traveller	Family Leisure
Seat Type	Business Class
Route	Zakinthos to London Heathrow
Date Flown	September 2017
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Value For Money	12345
Recommended	yes

British Airways

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