"airline is clearly failing fast"
C Rankin (United States)
✅ Verified Review | Dubai to London. I am a regular BA flyer and so generally my expectation is low nowadays as they almost become a Tier 2 airline. The journey started in the Concorde lounge Dubai and it is a very small area with little food that in the two hours I was there was not refreshed. Onboard the 777 you begin to sense the jobs worth attitude of the staff who seem to permanently work to rule. Amazingly when the menu came it contained only an Arabic snack with no options. They say this is to allow maximum sleep. No other airline has done this. Breakfast was undercooked slop and it was inedible. It is incredible that you can spend 10000 usd on a ticket and you can't even get a meal. The airline is clearly failing fast and I wish now I had flown the luxury of Emirates at half the price. Very disappointing and they don't care.
| Aircraft | Boeing 777 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Dubai to London |
| Date Flown | September 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"nice flight with good cabin service"
Anthony Hutt (Australia)
✅ Verified Review | London Heathrow to Biarritz. Had a very nice flight with good cabin service and informative cockpit crew. First time to experience a 375 ml bottle of champagne on the drinks trolley which was chilled for me. Terminal 5 is a nice place to start any trip and would choose BA for my next holiday.
| Aircraft | A319 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | London Heathrow to Biarritz |
| Date Flown | September 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"they are just an embarrassment"
1 reviews Rob Minter (United Kingdom)
✅ Verified Review | London Gatwick to Funchal. In my opinion British Airways have got things badly wrong in the race to the bottom. For travellers in Economy BA are now just another budget carrier and not a very good one at that. They have failed to understand what their true market is all about. Generally if people want to use a cheap budget carrier they will use the likes of Ryanair or Easyjet. The BA brand has always been associated with the quality that a full service airline provides, but sadly not any more. The choice of food for sale to the economy passenger is not only poor but it's expensive. Frankly it must be embarrassing for the cabin crew to make announcements saying that the business class passengers will be offered a hot meal and free drinks but all those in economy must pay. And that assumes that from the enormous range of 2 types of sandwich on offer that there will be any left. On our flights to and from Funchal there was a single trolley for the entire economy cabin, in each case taking more than 2 hours to make it from the front to the back. Service could only have been any slower if the crew were trying to sell scratch cards along with the overpriced food and drink! Maybe that's in the next part of the BA master plan?! British Airways used to be a national carrier to be proud of but these days they are just an embarrassment, not a full service airline or a decent budget carrier, simply lost somewhere in the middle. As a fairly regular traveller of many years my preference would always been to travel with my national airline but this race to the bottom is driving me away. Don't BA management understand that there are many people who would gladly pay a little bit more for 'free' food and drink? Sadly I think we know the answer. All we need now is a bugle playing as the plane touches down and the sad transition from world class carrier to poor budget imitator will be complete.
| Aircraft | A320 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | London Gatwick to Funchal |
| Date Flown | September 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"very good flight again"
John Barry (United Kingdom)
✅ Verified Review | Zakinthos to London Heathrow. Poor check in at Zante airport. Not enough desks, slightly clueless staff. Mrs B had to deploy laser beams to get front row which was free. Slightly late departure and made to wait on hot bus for while before boarding. After that very good flight again. Much busier Club cabin than on way out so two staff but they were still very attentive. Beetroot carpaccio with Goats cheese, melt in mouth Ox Cheek, poor desert again. Again the crew were really good about helping my nervous wife with the female co-pilot coming out to chat. Not left wanting the whole flight. A bug bear on both flights were the economy passengers using the club toilet at will. This kept disrupting the cabin service and made my little one nearly have a problem because of the extra queues. One pays more for more toilets. Kids in dire need, ok, adults No! Time made up almost, T5 quite quick again so another good experience for us with BA. Cheers.
| Aircraft | A320 |
| Type Of Traveller | Family Leisure |
| Seat Type | Business Class |
| Route | Zakinthos to London Heathrow |
| Date Flown | September 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"expensive at £343 return"
Alan Wan (United Kingdom)
✅ Verified Review | Flew British Airways from Belfast City to London Heathrow. First time I flew from Belfast and it's a great little airport. I had access to the BA lounge, which for such a small airport is pretty good. It was an evening flight and there were a decent choice of cold sandwiches including: chicken, smoked salmon, egg, etc. The bar was well stocked including Fever Tree tonic and Grey Goose vodka. Champagne was available on request. Due to a flight delay our plane did not depart from the air bridge, but at gate 6, but we could access this gate using stairs from the lounge, this was managed well as we were given priority boarding before general boarding was announced in the main terminal. The flight was probably at 30% capacity so the FA had no problems serving passengers. The flight was delayed by 30 minutes but we made some time and was at the gate at Heathrow 20 minutes late. This was a last minute booking for business and was pretty expensive at £343 return. But as a Gold member I got most of the business class benefits.
| Aircraft | A319 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Belfast City to London Heathrow |
| Date Flown | September 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"staff were extremely friendly"
K Bevin (Canada)
✅ Verified Review | Toronto to London Heathrow and was very pleasantly surprised. BA Lounge in terminal 3 at Pearson is small but quiet compared to others. Great window seats overlooking tarmac. Separate meal service area prior to flight allowed me to focus on sleep during this red-eye that left at 22:00. Meal in lounge was buffet style but had a really good made to order noodle bar. Drink choices perfectly adequate. Staff very helpful and cordial. Flight left half an hour late but made up time and landed early. Cabin staff were extremely friendly and helpful. The seats must be the most talked about issue for BA club world. They do indeed "pack them in" compared to any other business class flight I have taken. That said, seats fully reclined, I had no issues with faulty equipment and it was very comfortable. Aside from take-off and morning meal service privacy screen never came down between me and fellow traveler. Cost of flight was 30-50% less than other business class options available to me so with this in mind experience was very good. As a side note connected on to Madrid and BA lounges at LHR are fantastic. W
| Aircraft | Boeing 777-200 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Toronto to London Heathrow |
| Date Flown | September 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"kind and chatty with us"
John Barry (United Kingdom)
✅ Verified Review | London Heathrow to Zakinthos. From parking meet and greet to inside the Lounge via bag drop, security and three shops took only 50 minutes. Boarding on time, greeted warmly. Managed to grab the front row at online check in. From take off the Purser looked after the business cabin brilliantly. Drinks and nibbles out sharpish and refreshed without asking. Meal served quickly. Carpaccio of melon with a prawn, miso cod, not overcooked, wasabi mash and veg. Average dessert and cheese and crackers. Wine topped up regularly. Coffee in a mug. All through the flight staff looked after my nervous flyer wife and little four year old with great care and attention as well as the rest of the cabin. Priority offload and separate bus to terminal. Fairly quick passport control and bags coming onto the belt as we got through. The crew had been very kind and chatty with us and in good humor. Apart from delay in leaving Heathrow FAB.
| Aircraft | A320 |
| Type Of Traveller | Family Leisure |
| Seat Type | Business Class |
| Route | London Heathrow to Zakinthos |
| Date Flown | August 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"wonderful member of crew"
H Cole (United Kingdom)
✅ Verified Review | London to Vancouver. I booked our trip with them as the price was unbeatable. Our outward flight to Vancouver was delayed by approx an hour. We were seated on the top deck and I was impressed by the room we had (window/Aisle and 3 middle seats). The crew were great with our young sons offering them extra drinks, pillows etc. Food was OK (the kids Mac cheese was better than the adult meals). Entertainment was good and flight was smooth most of the way. On our return flight we again had a delay of about an hour but 45 mins of that was made up thanks to a strong tail wind. Again we were on the top deck and it was so quiet up there it was lovely. Food was again just ok. We had an incident where my son spilt a bottle of Fanta all over himself midflight when everyone was asleep. He was drenched and I had no spare clothes for him. I spoke to a wonderful member of crew who couldn't be more helpful. She found some first class PJs for him to change into and gave him a couple of extra goodies and she checked up on us a few times after that commenting how good he had been throughout the flight. She really made what could have been a stressful situation much easier and her positive friendly attitude really helped me out. I was pleasently surprised by BA on both legs of our journey and I wouldn't hesitate to book with them again, just a shame they can't up their game food wise.
| Aircraft | A380 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | London to Vancouver |
| Date Flown | August 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"exceptionally ordinary flight"
2 reviews Tasmin Symons (United Kingdom)
✅ Verified Review | London to Sao Paulo. An exceptionally ordinary flight, both for good and for bad. Cabin crew were disinterested -- I was made to feel intrusive when I asked at the galley for a glass of water between dinner and breakfast service -- something I'd never felt before. I felt somewhat snubbed when, after asking for help (being short) loading my (exit-row) hand luggage into the OHLs the FA took heed of an older woman telling him her bag had "two tablets in and is fragile" so should be stacked on top of mine, and didn't bother to ask me about the contents of my bag -- my laptop speakers haven't worked since. I slept through dinner service, but was awake for the standard disappointment of a breakfast. A continental/charcuterie option would go down a treat on this route, I imagine, but we had a choice of flaccid English breakfast or flaccid omelette. My first BA economy flight after travelling long-haul in Premium economy and Club cabins. I can see why this is the bargain fare, but still better than several competitors. I felt safe, we arrived early, the crew were (for the most part) friendly. What's more to ask for.
| Aircraft | Boeing 777-200ER |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | London to Sao Paulo |
| Date Flown | August 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"become a budget airline"
Kemal Giray (United Kingdom)
✅ Verified Review | I had a return flight to Istanbul in Club Europe. Staff were usual BA quality however flight experience was awful. Club Europe section with no leg space. There was no inflight entertainment. Lounge in Istanbul probably one of the worst I have been to. Drinks, some cakes and pastry - nothing else. I am sorry to see that British Airways become a budget airline.
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Istanbul to London |
| Date Flown | August 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
