British Airways

✅ Verified Review | On a flight from Bangkok to London and you'll have some locals and holiday makers that wish to have a taste of Thailand in their meal choices. First meal service has Thai Green Curry (veg) and the second Thai Red Curry (chicken). Really? No one could come up with two Thai dishes that were a little bit more different? So the meal service begins and I was going to have the chicken satay starter and main course salad with grilled prawns. Unfortunately the chicken satay dish has been replaced by a prawn dish which turns out to be every ingredient from the chicken satay apart from the chicken and obviously with prawns. I said, "I don't want the prawns for starter as I'm having the prawn main meal." I should not have worried as the prawn salad was off. Ok so prawns for starter and I'll have garlic herb crusted chicken breast with onion sauce, mashed potatoes, mushroom, spinach and tomato. Well I'm not sure how they did it but the potatoes were disgusting to the point I wasn't eating them. The chicken breast was dry and I got no hint of herb or garlic or chicken to be honest and the onion sauce could not save it even if there had been enough of it. Mushrooms were very meh, tomato and spinach were fine but all in all inedible. The bread roll didn't win any prizes either. I just gave up and refused to eat it. Now when this was served I'd been drinking rose champagne and wanted a glass of chardonnay but the FA was off too quickly. No problem, press the call bell. Which is reset before anyone comes. Press it again and think I'd better get on with eating my food. Eventually some one arrives and notices I'm not eating my main course and after I tell them it is disgusting I ask why no one has answered my call button. Obviously I'm just asked what did I want and I say it was the wine but it is a bit too late now and I'll have port instead as cheese and crackers will be my next choice. This does not appear for fifteen minutes. During that time I am offered the vegetable thai green curry to replace my inedible main but that isn't going work for me. So a couple of hours later I'm a bit peckish and go to raid the club kitchen where I find some quite pleasant snacks. Back at my seat I think I need a G&T with this but ten minutes later no one has arrived or even been in our cabin. There is no one in the galley galley between the two club world cabins and indeed no member of staff in the larger CW cabin. I do find one in the second galley. I ask and my call button is tested and appears to be working but three times I've tried to use it and been ignored. Bad service. Now on to the second meal service. Strangely there appears to be no choice unlike stated in the menu. I ask the FA about this but am just told everyone is having the same, no explanation. The starter turns out to be smoked salmon with a wasabi dressing. The dressing is tasteless but salmon is fine. Now this is a pity because my choice of main was going to be a meze that had smoked salmon as a major part and now I have to choose again. Ok main meal, I'm give a choice of smoked salmon again or red Thai curry so no choice really and I decide to give up and go to a restaurant when I disembark. Just not recommended at all.

✅ Verified Review | Flew Rome to London Gatwick. Big disappointment, I paid £180 to fly with British Airways just for one way and the plane was delayed two hours and 41 minutes because of late arrival of another aircraft. Instead of arriving at 21.30 we landed almost at midnight. No refreshments were offered, nothing. The customs queue was massive, I got home at 3.00 in the morning. I decided to pay extra for BA instead of flying Ryanair and it was a huge mistake. Even the air conditioning in the plane whilst still on the ground did not work. BA is not worth the extra money. Staff did not speak a word of Italian.

✅ Verified Review | Having flown First Class from London to Cape Town and Club back from Johannesburg I have really noticed a significant downgrade in BA service and standards compared to premium flights I have taken in previous years. The seats in First had crumbs on them on arrival, in Club there was sticky stuff on the arm rest which hadn't been cleaned. On the return Club flight in particular, the purser told us on the tannoy that staffing levels were low so service would be slower; on 3 occasions I had to ask for a G&T, eventually I only received it by going to the galley. It was made clear by the staff that they resented my interrupting their jokes and conversation. Food in club was average. First lounge in T3 not great: sole Elemis spa person decided to take an hour off from 1840-1940 (leaving a scribbled paper sign saying "back in an hour") which wasn't helpful given several long haul flights were leaving at 9pm. When I tried to book an appointment on her return, she told me she was busy and full (whilst checking Facebook on her iPhone). In terms of hard product, the Club seat just doesn't compare with rivals any more: it's way too narrow and storage space is dire. These flights were 'miles burn', I won't be accruing more avios with BA.

✅ Verified Review | London to Milan. Having read about BA's cut backs on service, I approached my flight with slight trepidation. I was not too disappointed though. The flights were smooth and left on time, seating fairly comfortable, consider is was a 80 minute flight. Pre-board and on board announcements were efficient and informative. The downside however, was the in flight food and drinks service which was in disarray. Although BA on European routes have also opted for charging for virtually everything that low cost carriers do, I still expected some efficiency. It was tediously slow, with the attendants pacing up and down the isles to get an item not in the trolley. The glossy M&S menu looked good, but too laborious to get some food and pay for it. With some families split up, paying for items took longer, with some getting impatient and noisy. By the time the trolley reached the back of the aircraft, the descent had already begun. It is a shame that our national carrier while giving the illusion of a quality airline, is anything but. Come on BA, get your act together, or at least like a quote I once read, "we are like British Rail love, we may be late, but we're getting there".

✅ Verified Review | London Heathrow to Bucharest. A full flight both ways to Bucharest using a A321. Boarding in London was efficient and orderly. The boarding in Bucharest was more akin to a rugby scrum! Any sense of control by BA went out of the window. The plane was clean, but the interior was tired and the seating rough around the edges. There was no USB ports or entertainment which makes for a long 3 hours. The M&S meal service worked well flying out of London, but less so returning. Food Inventory must have been limited on departure as must products quickly sold out. Leaving a selection of drinks and crisps! Also the BA cabin crew are still learning how to take payments quickly and efficiently, which slows the process down too.

✅ Verified Review | London Heathrow to Bologna. I have given a decent score overall as both of our flights were on time and got us and our luggage safely from A to B for a competitive price. The planes were clean and modern. However like many I do feel sad that the service on BA has been downgraded so drastically. The buy on board scheme is a bit chaotic and on the flight out the trolley only reached us about 15mins before landing. It’s hard to say it is so slow, other airlines are much more efficient. The crew were very pleasant but there is limited chance for interaction as the buy on board takes most of the flight. I thought it was quite poor that no announcements or communications were made on either journey in Italian. To be honest there was nothing to distinguish this flight from those I have taken with EasyJet, so now will make my decision purely based on price rather than any loyalty to a particular airline.

✅ Verified Review | London Heathrow to Keflavik was a good experience. Club Europe cabin was not really a business class cabin, but economy with the centre seat converted into a table. Other than a lack of leg room and reduced seat recline the cabin was fine. The meals served was very good with a simple starter, decent hot main course and tasty dessert. There was endless drinks and hot drinks available during the flight. The senior cabin crew looking after the cabin were very good and could not do enough for you. The cabin was clean in both directions. Boarding the plane both in London and Keflavik was straightforward.

✅ Verified Review | Larnaca to London Heathrow. Despite being an executive member and booking seats 9 months before on most flights, my last 3 flights I have had my seats changed. Last time my family split up despite booking row 10 last September. Had this have been a one off then I wouldn't mind so much but this is the third time in 6 months. I have called BA and even emailed social media team, even at the airport I tried to rectify the situation but no one interested or even prepared to tell me why. The service and attitude of BA now is shocking. Since Alex Cruz came in the airline has gone downhill so fast it's hard to believe.

✅ Verified Review | San Jose to London Gatwick return. The outward flight was delayed for an hour at San Jose due to poor weather but the pilot kept passengers informed of the situation at regular intervals. On the flight I was lucky enough to have two empty seats alongside my aisle seat as the man in the seat directly in front of mine reclined his seat fully as soon as we took off, making it impossible to hold a book at reading distance and then jiggled and bounced as he watched the IFE - it would have been a miserable flight without a seat to move along to. The cabin staff were friendly and efficient and did not disappear after the meal service but answered passengers calls and made the rounds with water and fruit juice. The food was of good quality so it was, despite the delay, a good experience. On the return, boarding was swift and efficient, and the cabin staff, once again, friendly and helpful. Food not as interesting as on the outward leg, but perfectly acceptable. I usually try to take a cheaper flight, involving connections, but this direct flight was well worth the extra expense.

✅ Verified Review | London to Keflavik. British Airways lost one of my bags on our way to Iceland for a week long vacation. This is understandable, bags get delayed all the time. However, when I attempted to contact British Airways concerning my delayed bag and to ask for help with getting a hotel room, I was disconnected multiple times and given contact numbers that turned out to be fax numbers. The delayed bag contained our sleeping bags and tent for a one week camping trip. Not knowing if we could be reimbursed for a hotel and seeing that hotels in Iceland cost upwards of $200 a night, we were forced to sleep in our rental car until the next day when we were able to rent a tent. Since making my claim for reimbursement, British airways has done everything in their power to avoid reimbursement. I have been told my partner who purchased the tickets must fax written permission for me to handle the claim even though the baggage was under my name, paid for by me, and all costs for tent rental and toiletry items were paid with my credit card. It is shameful that a company can operate this way and treat people so poorly. I urge you to avoid at all costs!!