British Airways Customer Reviews

10/10

"return flight was faultless"

S Verden (United Kingdom) 25th June 2018

✅ Trip Verified | British Airways gets plenty of well deserved kickings but this return flight to Gibraltar was faultless. On time (early arrival in fact), smiling friendly crew, excellent hot meal and plentiful drinks. Gatwick lounge is too small really but we found seats ok. Gibraltar lounge for the dozen or so club passengers is relatively huge.

Aircraft	A320
Type Of Traveller	Couple Leisure
Seat Type	Business Class
Route	Gatwick to Gibraltar
Date Flown	June 2018
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Ground Service	12345
Value For Money	12345
Recommended	yes

3/10

"not worth the name anymore"

Nigel Johnson (Canada) 25th June 2018

✅ Trip Verified | BA First Class is not even that any more. Starting with the lounge in T3; this may be an offshoot of the fine Concorde Room in T5, but it need not feel like a rural train station. Poor food, average drinks and an indifferent staff do not compare with LH facilities in FRA or MUC. There is no ground assistance, and boarding was haphazard. Fine Cornish champagne was offered and happily quaffed. The seat was OK, but not in the same class as the new AC J class pods, and not close to the Emirate's suites. Small things like the menu presentation, boarding sufficient food (there are a lot of seats in F), seat comfort (OK, but nothing special) and the toilets (small and curiously offering single-ply paper). The crew were very friendly; the service was decent in delivery, but poor overall. BA, your relentless drive to the bottom is catching up with you, and your First Class product is not worth the name anymore. One can only assume that BA are trying to phase it out as they drive any paying passengers to other airlines who place a serious effort to deliver a superb premium product. And no wi-fi

Aircraft	A380
Type Of Traveller	Business
Seat Type	First Class
Route	London to Vancouver
Date Flown	June 2018
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Value For Money	12345
Recommended	no

1/10

"did not take responsibility"

Alessandra Negroni (Italy) 25th June 2018

✅ Trip Verified | Linate to London. The morning of the departure I received an email and a text message from that warned me that my flight had been canceled, with no specified reason. As an alternative They rerouted me on a night flight to Madrid, then to Palma, to arrive the next day in Birmingham. Disappointed of the disservice I called the customer service in England (and waited 40 minutes at my expense before being able to speak with an operator) and I was offered a flight in the evening at 1900, which did not help me to arrive in time to my appointment and therefore declined. I had to find the only possible flight that would allow me to get to London in time, unfortunately it was a last minute flight with another company that cost me a fortune. On top of it, since the flight would arrive no longer at Heathrow but at Stansted, I had to pay the taxi £70 more than the agreed amount if I arrived at Heathrow. British Airways did not take responsibility, I was not reimbursed the new flight I had to book last minute nor the taxi difference. They did not show concern for the inconvenience and the stress caused. The worst has been the answer of their customer Care saying it was not their responsibility!

Type Of Traveller	Business
Seat Type	Economy Class
Route	Milan to London
Date Flown	June 2018
Value For Money	12345
Recommended	no

1/10

"Horrible, horrible service"

James Mchugh (United States) 23rd June 2018

✅ Trip Verified | Flew British Airways from JK to London Heathrow then connected London Galwick to Rome. Bag has been lost for 48 hours. No email, phone call, text update. They didn’t even answer my email! My wife and I have had the same clothes on our backs since we left JFK. Thank goodness for washing machines. We have missed out on events. We can’t get into certain places due to dress codes. We had to wait for a store to open to buy toothbrushes and toothpaste. Horrible, horrible service. Then we were told our bag would arrive at our hotel at 4.30 pm yesterday. It’s almost 1 pm the next day and the bag still isn’t here!

Aircraft	Boeing 747
Type Of Traveller	Family Leisure
Seat Type	Economy Class
Route	New York JFK to Rome via London Heathrow
Date Flown	June 2018
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Wifi & Connectivity	12345
Value For Money	12345
Recommended	no

3/10

"experience has deteriorated significantly"

William Steward (United Kingdom) 22nd June 2018

✅ Trip Verified | I have flown British Airways numerous times over many years. Sadly the experience has deteriorated significantly recently and this flight was particularly poor. The staff were offhand and one seemed particularly unhappy to be there. The person next to me and I asked for the beef choice but were told that there was none left - too little had apparently been loaded. There was no apology and we were simply told we needed to make another choice. We asked for the fish. After some delay we were given our meals but found we had both been given a vegetarian meal. I had to walk down to the galley to let them know and was told in a very offhand manner that they must have recorded the wrong choice - no apology. Eventually we received the fish which by then was dry and not enjoyable. We were asked for breakfast choices and gave in cards which stated we wanted a light choice 40 minutes before landing. We were not given anything. The service was really poor - and as usual the business seats were falling behind the quality and comfort found in other airlines. BA will really have to improve their product to continue to attract premium passengers.

Aircraft	Boeing 777
Type Of Traveller	Business
Seat Type	Business Class
Route	Newark to London Heathrow
Date Flown	June 2018
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Wifi & Connectivity	12345
Value For Money	12345
Recommended	no

10/10

"worlds away from what it used to be"

1 reviews B Pearce (United Kingdom) 22nd June 2018

✅ Trip Verified | We can not fault the new 'Club World' food and service, on the 747 outbound and 777 inbound it was great! The food was first class, the presentation very attractive, the quality very high - haven't had such tender beef on any airline before (or in a restaurant for that matter lately!) and the new style crockery/glass wear stylishly upmarket. It's worlds away from what it used to be, both crews were attentive, friendly and cheerful. Really liked the way the food came out on a trolley and you could pick and choose what you liked and mix and match if you wanted to. You now get a light day blanket, a padded blanket for night and a mattress protector type thing to put on the base of your seat, much better than the thin always static blanket you used to get. The pillow is larger and tons better than before. Can't believe how fast the time flew and how well we felt on landing both in Seattle and once home again. We do mainly Club Europe flights, shame as if this level of service and food is maintained the new Club World will be a great success.

Aircraft	Boeing 747 and Boeing 777
Type Of Traveller	Couple Leisure
Seat Type	Business Class
Route	London Heathrow to Seattle
Date Flown	June 2018
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Value For Money	12345
Recommended	yes

4/10

"last choice in future"

C Poole (United Kingdom) 21st June 2018

✅ Trip Verified | Very disappointing experience - flew out on a 747 400 series (should be scrapped!) Departed late. Loaded aircraft ready for push back, no a/c Temperature was excessively hot all flight, no cool air. Personal Media system broken, split screen. Food quality diabolical. Moody flight attendants, ran out of hand soap. Return flight on A380 left on time, 100% better service, meal quality, and crew, definitely made up for outward flight. Been flying BA for over 25 years, probably would be a last choice in future - sad to see.

Aircraft	Boeing 747
Type Of Traveller	Solo Leisure
Seat Type	Economy Class
Route	London to Johannesburg
Date Flown	April 2018
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Wifi & Connectivity	12345
Value For Money	12345
Recommended	no

2/10

"unexpected problem with the systems"

Robert Dixon-Gough (United Kingdom) 20th June 2018

✅ Trip Verified | Calgary to London. Cabin full. Overhead locker full of blankets. Seat excruciatingly uncomfortable and headphone that worked intermittently. Take off about 1945 local time. Evening meal appeared at about 2030 local time. Menu listed seasonal salad (leaf, one small piece of lettuce and cucumber), braised short rib of beef or mushroom ravioli pasta, with butter pecan cake. Only 3 beef meals available. Choice was either pasta or to go hungry. I chose the latter and dined on a small bottle of water and half a cup of tomato juice. Breakfast (a light refreshment including juice, tea and coffee) consisted of a cream cheese roll, and oat biscuit, and half a cup of warm tea some 30 minutes later. We paid extra for World Traveller Plus but I consider that we were conned. Customer services have been useless and on the second time of writing I received the following response, "Thanks for coming back to us. I completely understand why you’re disappointed we couldn’t offer you our full catering service, especially as on such a long haul flight. I hope our staff explained our catering supplier had an unexpected problem with the systems they use to deliver their catering. This meant they couldn’t provide a full meal service and I absolutely agree this isn’t what you would expect when you travel with us. I’m sorry we’ve let you down." That is it. Thank you BA. This is the last time we will ever book long haul with you.

Aircraft	Boeing 787
Type Of Traveller	Couple Leisure
Seat Type	Premium Economy
Route	Calgary to London
Date Flown	June 2018
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Wifi & Connectivity	12345
Value For Money	12345
Recommended	no

4/10

"The airline isn’t bad"

Colin Voide (Switzerland) 20th June 2018

✅ Trip Verified | London to Zurich. The airline isn’t bad. Their boarding procedure was very good, though the aircraft was very old. I know it is one of the oldest, and personally I enjoyed it. But if I have to be realistic, it’s very old, loud and uncomfortable. The service isn’t good either, you don’t even get a cup of water. It’s great to hop to London, but don’t expect any kind of special treatment or service.

Aircraft	Boeing 767
Type Of Traveller	Business
Seat Type	Economy Class
Route	London to Zurich
Date Flown	June 2018
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Wifi & Connectivity	12345
Value For Money	12345
Recommended	no

7/10

"charge a large amount for choosing seats"

2 reviews T Watts (United Kingdom) 20th June 2018

✅ Trip Verified | Glasgow to New York JFK via London. Outgoing flight was on a refurbished 747. Still I could see its age. We had a duo seat at the back of the plane. The plane was hot and there are no air con vents above your head. The IFE was decent and had a good selection. The cabin crew member looking after us was pleasant and friendly and he chatted to us. Flight left close to on time. Service was quick as we were first served at the back. We were given pretzels and drinks first then dinner was about an hour later, which was vegetarian pasta for me. Adequate amount of food served and was tasty. Ice cream and juice/water was served halfway through the flight. We then received a snack before landing which was a sandwich and a toblerone. It was ok. Return flight from Vegas was on a old 747. Horrible old seats with no padding and very dirty. Service was a lot slower as they announced they had less staff. Less drinks served, again food was ok chicken curry this time. Small snack of a egg tortilla yoghurt and muffin served for breakfast. IFE was horrendous on the old 747 tiny grainy screen with a very limited choice. I wouldnt fly BA again if I had a choice because they charge such a large amount for choosing the duo seats. £210 return it cost us and it made the air fare expensive. Also the planes they use are too old and tatty.

Aircraft	Boeing 747
Type Of Traveller	Couple Leisure
Seat Type	Economy Class
Route	Glasgow to New York via London
Date Flown	June 2018
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Value For Money	12345
Recommended	no

British Airways

Customer Reviews