"it's not extra leg room"
C Leare (United Kingdom)
✅ Trip Verified | Pisa to London Heathrow. Having booked and paid for extra leg room seats six months in advance we were unpleasantly surprised to find out that upon checking our booking on the BA website a couple of weeks before flying there had been a change of aircraft. Our new seats were shown as exit row seats and we therefore assumed that they would be extra leg room but upon boarding we realised that row 22 of an A321 aircraft is standard seat pitch. Why didn't BA notify us of a seat change when they knew of this change weeks in advance of our flight? Once we'd boarded we found that there was one extra leg room seat still available which was fortunate because my husband is tall and needs that extra leg room. The BA cabin crew did move my husband but said "this happens all the time with row 22, it might be an exit row but it's not extra leg room".
| Aircraft | A321 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Pisa to London Heathrow |
| Date Flown | July 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"had upgraded people in first"
K Farmer (United Kingdom)
✅ Trip Verified | I recently took a first class flight from London Heathrow to Las Vegas and due to a plane change a number of people where upgraded. The plane was not ready for passengers and we boarded 35 minutes late. When we boarded things were still not ready and the staff were rushing around. The service on the outbound flight was fine but the plane was old and dated. The return flight was a disaster. The seats were dirty, food was like rubber, plane was dated, seats smelt, Lauren Perrier was not served on takeoff for some reason, some new policy apparently and again we had upgraded people in first which is not great. When I complained I was offered 8,000 Avios, are you serious BA? I think there are many other airlines out there with a first class product which is much better than that I experienced on British Airways. Unless a first class ticket on British Airways is on sale, I would suggest you fly with another airline. British Airways planes are dirty they have been told a number of times they are dirty - it’s about time they had a deep clean and re-model the first class it’s getting so old, it’s like club class with a few tweaks.
| Aircraft | Boeing 747 |
| Type Of Traveller | Business |
| Seat Type | First Class |
| Route | London Heathrow to Las Vegas |
| Date Flown | June 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"first and last experience"
H Reyes (Ireland)
✅ Trip Verified | Had four flights in total with this airline, first flight from Dublin to London on 29th June 2018 was delayed by 2 hours. This delay would have meant we missed our connection in Heathrow to Miami except that plane was also delayed by 2 hrs (no reason or apologies). We arrived in Miami hours behind schedule which took away our only evening there as we were getting a cruise the following morning. By the time we arrived we had missed our hotel transfer causing further expense as we had to hail a cab. Our flights home to Dublin via Heathrow were fine until we reached Dublin and realised they had lost our bag. Despite assurances it would be delivered to our house later that day (it was put on the wrong plane - again no apologies given for this inconvenience). We are still awaiting the bags arrival and the phone numbers we were given keep ringing out. Seems like no one cares. This was our first and last experience of using BA.
| Aircraft | Boeing 747 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Dublin to Miami via London |
| Date Flown | June 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"charged £65 to bring my bike back"
Mark Howes (United Kingdom)
✅ Trip Verified | Johannesburg to Heathrow. British Airways are not doing us proud. I recently flew back from South Africa with some sports equipment. Their web site states that you can take sports equipment as part of your luggage allowance, but I was charged £65 to bring my bike back. The check in staff were very forceful and abrupt. As I had to bring the bike back, I had no choice but to pay. When I got back I contacted their customer service, they are not willing to help. Also, the seats are getting really uncomfortable. The food is terrible.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Johannesburg to Heathrow |
| Date Flown | June 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"queue for bag drop was massive"
L Wang (United Kingdom)
✅ Trip Verified | The queue for bag drop was massive and did not move for a good 20 mins. A more senior person came and explained it was due to software issues that there was a delay in the bag drop. Excuses as I saw more staff came afterwards and the queue was moving fine. They could have just got more staff there to begin with. Group boarding was super slow. Inside the econ cabin, the plane seemed very old, and worn-out. The entertainment system took a long time to reboot and they didn't inform the customers about it. Some of the flight attendants were unprofessional. Meals were bad for me, the dinner was some sort of curry chicken that did not taste good. They gave energy bars for breakfast meal on a 6h 50 mins flight. The wifi doesn't exist in the cabin.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Toronto to London |
| Date Flown | July 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"they did not care"
David Moss (United Kingdom)
✅ Trip Verified | British Airways changed plane and consequently seating separating family in business class. No co-ordination at airport and apparently not one BA manager at Rome airport who I could speak to. Had to call BA customer service in UK which was a waste of time. Given bulkhead seats but upon boarding could not take seat as engineers trying to secure cabin divider in changed position. Failed to do this and left the plane with it unsecured as pilot did not want to miss take off slow. Advised stewardess but they did not care. Could not recline seat for fear of cabin divider falling and curtain was in front of seat. Waste of time paying to go business class with BA. They did make us wear a seat belt upon take off so if the bulk head fell we could not get out of the way.
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | Rome to Gatwick |
| Date Flown | August 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"always had a great experience"
Kirsten Durward (United Kingdom)
✅ Trip Verified | Mumbai to Edinburgh via London. I'm quite surprised to read the varied reviews as I have always had a great experience with BA in terms of in-flight service and airport handling. After sales service can be a different experience! This flight I arrived a little late at the airport due to transport issues, hot and sweaty and the check-in girl was such a blessing. She calmed me down, reassured me and helped me get through security swiftly. I was able to secure a very cheap last-minute upgrade to Premium Economy and I am so glad I did. The service was wonderful, we were looked after very well, lots of water offered throughout the flight. I thought the seat was tremendously spacious and comfortable, even for the regular upgrade price, 2 rather than 3 seats to the side and 3 rather than 4 in the centre, gives you a lot more space. The food was ok, I've had worse, I've had better. But I was comfortable, a good temperature and had a great choice of films. My connecting plane was late leaving Heathrow to Edinburgh due to bad weather, but it was handled very nicely. All in all I'm glad I flew BA for this trip.
| Type Of Traveller | Solo Leisure |
| Seat Type | Premium Economy |
| Route | Mumbai to Edinburgh via London |
| Date Flown | June 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Disappointing experience"
C Veare (India)
✅ Trip Verified | Mumbai to London Heathrow. Disappointing experience. I wouldn't book business class again, felt like bad value for money. I've flown economy and premium economy before, found economy basic and the seat uncomfortable but enjoyed premium economy for the quieter cabin and more space. I expected a big step up in business class but really apart from choice of food, better seat and a larger entertainment screen I really didn't see an upgrade in comparison to the huge extra cost. The staff weren't that attentive so I felt like I got one much better meal with alcohol and then was pretty much left alone until an hour before the end of the flight. I had one person ask if I needed anything who then brought me the tea I requested. The staff were helpful when I saw them but overall what a waste of money. I paid an extra £500+ for better food on a tray with cutlery. Really not worth it!
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Mumbai to London Heathrow |
| Date Flown | June 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"satisfied with all aspects"
Ian Graham (Netherlands)
✅ Trip Verified | Delhi to London. Having read many negative reviews about British Airways I boarded my flight fully expecting to have a bad experience, but ended up feeling completely satisfied with all aspects of the flight. It is all too easy to glamourise the old days but in its seeming decline British Airways is no different to other European airlines. As a resident of the Netherlands I hear Dutch people saying exactly the same about KLM, their national airline, and french friends say the same about Air France. The onboard service was efficient and friendly, if a little lacking in charm. The food was more than adequate. The in-flight entertainment was adequate too. I'm not sure if the extra one pays for Economy Plus is really worth it in terms of better food, but if space and the quietness that comes with a smaller cabin matters, then it is worth it. When we landed at Heathrow, a shortage of ground staff meant that we were stuck in the plane for 40 minutes before someone could be found to operate the bridge to let us off. Those people with connecting flights were naturally beginning to panic, but the crew handled the situation admirably. They more than rose to the occasion to provide the information and reassurance that passenger were seeking.
| Aircraft | Boeing 747 / 777 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Premium Economy |
| Route | Delhi to London |
| Date Flown | June 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"seat was below my expectation"
W James (United Kingdom)
✅ Trip Verified | When you travel British Airways its like you are lucky to be able to be with British Airways staff. Right from the start the check in girl on business told us the flight was closed which was a load of rubbish 1 hour and 10 minutes before the flight. She spent ten minutes on the phone to someone to see if it was too late. Because I need special assistance they didn't have anyone to push my wheelchair so my wife had to do it. My wife now very stressed and I arrive at the finger and when we could see that everyone was still there I asked the man on the desk about being closed and he said nonsense. My wife says thanks for the unnecessary stress. The guys on the desk were great and offered to push my chair which was actually quite a long way. The cabin layout has 7 seats across whereas all the other 787's I have been on have 6. That means they are squeezing in another seat and it is very, very narrow the cabin crew knocking my arm every time they passed by. Of course the 787 is a great aircraft. So for me the seat was below my expectation. I was also amazed that I had to pay £190 to reserve seats, I don't pay anything with other airlines. The food was just OK nothing exciting and the choice of films was not that great but then that is all personal choice. In my opinion fly with a different airline if you can there are seriously better airlines who don't have snobs working for them.
| Aircraft | Boeing 787(9) |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | Seychelles to London |
| Date Flown | June 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
