"an enjoyable experience"
Roger Stone (Australia)
✅ Trip Verified | I thought it time BA deserved some compliments given so many negative comments that are common these days. I was fortunate to travel Hong Kong to London return in Premium Economy recently. Being able to check-in at the downtown Hong Kong Airport Express station is a real bonus as is using the good Qantas Lounge at Hong Kong. I found the on-board service and operations a lot improved over the last time I flew long-haul with BA.. The new Group Boarding sequence system mostly seems to work, although a few of the signs are hidden or bent in the wrong direction so some people had no idea what was going on - but which helped me keep busy assisting people while waiting at the gates. Food and wine on-board was quite good and overall service excellent, including recognising my One World Status. BA has the best in-flight magazine with articles actually worth reading and also has some very clever in-flight programs. I also particularly welcomed the excellent service from 'Goswami' who found me a window seat for LHR-HKG when returning and when using the First Lounge at Heathrow. All-in -all made for an enjoyable experience, a rarity these days.
| Aircraft | Boeing 777 / A380 |
| Type Of Traveller | Business |
| Seat Type | Premium Economy |
| Route | HKG to LHR |
| Date Flown | June 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"food and drink was pretty good"
11 reviews C Down (United Kingdom)
✅ Trip Verified | Faro to Gatwick. Club check in was fairly quick and the priority security worked well at Faro. BA now do have use of a 3rd party lounge here, which sadly is absolutely awful! It feels like an average office canteen, with no comfortable chairs and only just enough seats at all for everyone there. It’s really very tiny and is the only lounge for all the airline as well as lounge schemes like priority pass etc. Considering this is the only lounge in a massive brand new airport, it’s a pathetic offering. Food was minimal and basic, drinks were pretty limited and they barely ever had any glasses or plates available. Whilst BA do provide priority boarding, they do not offer any form of priority to enter the gate and there is always a large queue for this. Once on board, I have similar comments to my outbound flight.. in my opinion they should provide a better welcome, a welcome drink and hand out menus prior to take off. Overall food and drink offering was pretty good on this flight, although cabin crew could have been a bit friendlier.. at one point I dropped one of my headphones and it bounced several rows forward under someone else’s seat. I was looking around for a while to find it and at no point did the crew offer to help at all, instead just looking mildly annoyed that I was temporarily blocking the aisle in order to retrieve it. Priority disembarkation and baggage at Gatwick worked well and it meant we missed all queues at immigration and we landslide really quickly.
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Faro to Gatwick |
| Date Flown | July 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"a decent enough flight"
11 reviews C Down (United Kingdom)
✅ Trip Verified | Gatwick to Faro. Club check in at Gatwick is very quick and easy, and fastrack security is also very efficient and we were quickly through to the club lounge. The lounge itself is really nice, spacious enough to have plenty of seating available, and different types of seating, but it also feels very cosy and welcoming. The lounge was clean and tidy and there were pretty good food options available.. including some lovely scones with clotted cream and jam. As always the drinks offering in BA lounges was great. The new boarding by group seems to be working quite well and BA staff are finally enforcing the priority system.. long may it continue! On board was the usual club Europe offering.. which while not exactly luxury is standard for Europe now and for a 3 hour flight is fine. BA don’t ever seem to offer a welcome drink on short haul flights which was a shame as there is plenty of time after the initial boarding rush is complete, there was also no personal welcome or greeting of any kind.. it’s a quick and simple gesture that should be done on any decent carrier. I would also like to see menus handed out before take off, which could be done at the same time as a welcome. The food and drink offering on board is reasonable although food was typically over cooked and with sloppy presentation. Overall a decent enough flight and for a reasonable price, but a few small touches would make it feel much better.
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Gatwick to Faro |
| Date Flown | July 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"crew were helpful and generous"
Mohammed Aljefri (United States)
✅ Trip Verified | Jeddah to Chicago via London. The flight from Jeddah to Heathrow wasn't as good as I expected, ground staff at Jeddah some of them were rude. Also, the new baggage restriction for the flights to the UK made the trip uncomfortable, I had to check my carry-on bag at the gate because my laptop charger and the Power bank were there, they took my laptop when I dropped my bags and they told me there is no need to take the chargers. However, The crew were nice and friendly and the food was delicious too. The flight from LHR to Chicago was full and the crew were helpful and generous. I won't fly with BA again until they change their baggage restrictions for the Saudi flights.
| Aircraft | Boeing 787-9 / A380-800 |
| Type Of Traveller | Solo Leisure |
| Seat Type | First Class |
| Route | Jeddah to Chicago via London |
| Date Flown | May 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"lounges in Heathrow are overcrowded"
P Kuran (United Kingdom)
✅ Trip Verified | London to Frankfurt. I need to fly BA for Business frequently, as I don't have other choices. Not only planes are delayed (as today), but the lounges in Heathrow are a joke. I don't use them anymore as they are overcrowded, and they don't serve proper food, just snacks. Their customer service is horrible and never helps me with any requests. Their business class in Europe is economy class with a free seat next to you.
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | London to Frankfurt |
| Date Flown | July 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"was nicely impressed"
Siobhean Gribbin (Spain)
✅ Trip Verified | Gatwick to Malaga. When booking the tickets, I realised that by choosing certain flights in Club the fare was cheaper than economy once I had added suitcases and pay for food onboard, I hadn´t flown BA Club in Europe for a while and was looking forward to it. I was nicely impressed. My outbound flight was a wet-lease by Titan but this was the full BA service. The crew were very good as they were friendly and polite without being sugary sweet. I was very impressed by the quality and quantity of the food together with the selection of drinks. The only fault is that on both legs my suitcase did not come out as priority despite being tagged correctly.
| Aircraft | A321 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Gatwick to Malaga |
| Date Flown | July 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"pole vault over passenger's legs"
25 reviews Mark Ellwood (United Kingdom)
✅ Trip Verified | Bermuda to Gatwick. Usual window and Aisle seat taken. Crew friendly enough but when all meal options had cheese (including sandwiches) not good when someone cannot eat cheese. Breakfast usual offering OK but not really worth the money paid. Seats clean and comfortable just feel it is time for BA to offer seats so people do not need to pole vault over other passenger's legs to get out from the window seat in the night.
| Aircraft | Boeing 777-200 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | Bermuda to Gatwick |
| Date Flown | May 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"seats weren't wide enough"
Mike O'Donovan (United Kingdom)
✅ Trip Verified | Aberdeen to Boston via London Heathrow. I found the seats weren't wide enough and leg room was restricted. On the way back to London the person in front of me put the seat back as well and this severely decreased and room I had to move. Also the narrower seats meant that I really had to avoid taking up both arm rests. Otherwise they were good flights with, slightly odd choices, but decent food. Extensive entertainment options/variety as well.
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Aberdeen to Boston via London |
| Date Flown | July 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Seat was quite comfortable"
10 reviews G Heales (Australia)
✅ Trip Verified | London to Hamburg. Baggage self-check-in was diabolical ... machines were either slow or not working. Boarding commenced early, resulting in on time departure. Seat for this short flight was quite comfortable and better than most European carriers. However the total lack of any kind of refreshment was poor. I don't expect a meal but even a drink of water would have been something. Crew were friendly and the flight on time.
| Aircraft | A319 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | London to Hamburg |
| Date Flown | June 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Better service with Ryanair"
John Ellis (Hong Kong)
✅ Trip Verified | Flew London Heathrow to Hong Kong with British Airways. Flew premium economy and the experience was anything but. Check yourself in, create and scan your own baggage labels and load them onto the conveyors yourself. Unsurprisingly slow process, and waited over an hour for the struggling passengers ahead of us in line. Hardly a BA service attendant in sight. Better service with Ryanair, I hate to say it.
| Type Of Traveller | Family Leisure |
| Seat Type | Premium Economy |
| Route | London Heathrow to Hong Kong |
| Date Flown | July 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
