British Airways

✅ Trip Verified | Bad service and attitude all round. My fiasco was when my flight from London was cancelled due to failure of their systems. BA refused to rebook us at the airport, instead made to wait over an hour on the phone to customer services which resulted in us being routed to Milan via Madrid a day later. BA are now dragging their heels over reimbursing me travel, food and refreshment costs. We were stranded at the airport, no help to find a hotel, zero customer care or empathy. Premium prices for a Ryanair style service.

✅ Trip Verified | London to Santiago de Chile. I was flying premium economy with BA and surprised that I got a row (2 seats on the left side) for my own. The seat was spacious and even with an occupied neighbour seat, I would have had enough space to feel very comfortable. However, Lufthansa on the A380 (also Y+) gives a bit more personal space (at least it seems to me). The seat recline was good as well as the ife system (big screen, wide choice of programs of which I chose to listen to some BBC concerts). The crew didn't impress me but was very friendly and helpful. The food was extraordinarily good (the chicken I had was very delicious) with sufficient food (cheese, salad, dessert). The frittata on breakfast wasn't good, however. I didn't like that they sealed the drinks 40 minutes before the arrival (a bit early). I had a good experience with BA and would definitely fly again as all the things (seat, ground, service, staff) were like expected (the dinner was way above average). Premium economy is a good value for money, especially on a 15 hrs flight.

✅ Trip Verified | Flew a now ageing B777 flight BA 0053 to Seattle. Pleasant flight with actually quite decent fillet steak for main meal. OK choice of wine / beer with meal and greeted with glass of Prosecco when boarded. Comfortable seat BUT it's the old bug bear - 8 across with "over the legs" access to the aisle. Fortunately we were in the last row so my wife was in the window seat with direct aisle access. And we could look at each other and not at a total stranger. I know BA are saying that they are introducing direct aisle access for everyone in Club Class but this can't come soon enough - and 8 abreast is not exactly a Premium Product in the present circumstances, is it? Absolutely terrible In Flight Entertainment system - although it was On Demand the aircraft was fitted with a very ancient system: blurry, old screens, awful audio (take your own noise reducing headphones) and a pretty dreadful choice of movies.... FA's great welcoming and gave good service. But the main drawback with BA is their insistence that, having paid for a premium service, we then have to pay handsomely again to pre-reserve our seats (up to £105 per seat per journey!). Not what I expect from a flag carrier airline. We refuse to pay this extortionate sum - our choices have been noted on the loyalty card scheme and fortunately we have got seats together so far. So, although we had quite a pleasant flight to Seattle with BA in Club, if Virgin Atlantic fly the same route we will choose their Upper Class over Clubworld - we can still reserve our seats for free with them.

✅ Trip Verified | Flew London Gatwick to Tirana Rinas. Bag drop at Gatwick was basically seamless, and BA was offering to check in your hand baggage for free. The flight was at 8:10 and the gate was supposed to be shown at 7:24 am, which was oddly specific, but as we got closer to that time, that just got more and more delayed. Until we finally got our gate info at around 7:45. For which boarding had already started. Boarding was pretty much seamless. The cabin crew greeted all the passengers which was nice. The legroom was alright, perfectly fine for a 2 and and a half hour flight. Good recline aswell. I don’t understand why British Airways opted for buy on board, their free food offering before was perfectly fine. Although the food offering was just a few sandwiches which were quite expensive. And there was no real hot food options, just a few of their sandwiches could be served hot. Flights were on time. Flights cost around £320 return per person, which was quite pricey considering the cheapest option was around half the price. So overall, it’s a good option, but if you can find something cheaper, then go for it.

✅ Trip Verified | London Heathrow to Murcia and back. A few problems at Heathrow with the wrong gate being shown (BA ground staff didn't seem to care this was an issue) but the flights were excellent, comfortable and on time. I really don't mind paying for the food and drink inflight, especially as you can pay using Avios. Murcia airport also a joy. Small, efficient and friendly. I will only fly BA on short haul in Europe. Very impressed.

✅ Trip Verified | London to Amsterdam. BA's service has gone notably downhill in the past couple of years, but tonight's experience really takes the biscuit. I should now be in Amsterdam - however, I am still writing this from London despite spending over 4 hours on a plane to nowhere. We boarded just about on time, around 1930, only to be told that due to weather there would be a delay of an hour or so. Shortly after, we were told that the routes north of LHR were shut, and no planes were taking off. About an hour into the ordeal, we were told that the airspace had reopened, but there would be a 90 minute wait for a slot. One more hour in, we were told airspace was shut again. After 3 hours, good news! - or so we thought - we were to be on the move around 20 minutes or so later. We did then leave the gate, and we were given the safety briefing and taxied out to the runway. We were then stopped halfway down the taxiway and told that AMS would be shut due to night flight restrictions by the time we would have arrived, so our flight wad cancelled. We taxied back to the gate, where we waited a further 10-15 minutes for ground staff to become available. I must say during this 4 and a quarter odd ordeal, the pilot was informative and tried to stay upbeat, and the cabin crew were very good. The crew gave us the in-flight service (minus alcohol) so we were well fed and watered. This is the full extent of my praise though. Little was I to know that the real disaster was still to come. BA's ground handling was attrocious. We were told to head up to departures for hotel vouchers and rebookings. However, BA had cancelled around 7 flights, and the queues were very lengthy. Vouchers were being handed out to sleep on the floor of a hotel ballroom because "all the rooms were full". I have never heard anything like it. This is beyond unbelievable. No assistance for children, elderly, and no preferential treatment for connecting passengers or premium passengers, as is the norm in this situation. Further, the promised "rebooking" staff had all gone home - I was told to consult the BA app the following morning. BA's app has rebooked my flights - two days later, when my trip was for three days total. The feature on the app to select a different date for my flights, so I can replan my trip for another weekend, is broken. I guess I'll be trying out their call centre in the morning. This is all simply appalling. We all understand that adverse weather happens. But to keep us on a plane for 4+ hours when they knew before boarding that there would be delays is not on. Moreover, BA surely know the opening hours of their destination airports. Why they could not have prioritised the AMS flight over flights to 24-hour airports I do not know. And as for the ground handling, I have never had an experience this bad. BA staff themselves were thin on the ground - they left most of the work to Heathrow staff, who admittedly tried their best but hid behind the "we don't work for BA excuse". I've had a cancelled flight before and yet still wrote the airline involved a glowing review, because they genuinely couldn't have handled it better. By contrast, I don't see how BA could have handled this worse. They really are indistinguishable from the budget airlines these days, save for the good lounges if you fly business.

✅ Trip Verified | Aberdeen to Abu Dhabi via London. Despite being a Gold Member of the Executive Club I try to avoid British Airways these days and now I've reminded myself why. Flight crew don't afford old fashioned courtesy or service. I'm not saying they are rude, just that they don't provide a decent level of customer service. You get the basics and good luck if you want to grab their attention. They walk up and down the aisle without making eye contact. No bags at the other end on arrival which I guess you have to live with, however the way they deal with it is appalling. Couldn't care less I feel. 3hr delay on return flights. Seems BA is unsure if they want to be a budget airline or a true contender.

✅ Trip Verified | Prague to Denver via London. I almost missed my flight because at check-in I had to complete some really important papers that took 40 minutes - later, no one asked me for those papers. Flight to Heathrow was average, what you expect from a 2 hour flight. At Heathrow the security lasted me 30 minutes. When I boarded the next the plane a lack of leg room, it was less than the flight before. The flight then was pretty much okay, the food was delicious, had pasta with tomato sauce and several times drinks, the flight staff was kind and helpful. But the plane had no paid Wi-Fi, no outlets or USB ports, the screens were low quality.

✅ Trip Verified | Seville to Gatwick. If it wasn't for Avios and the fantastic deal that this can make flying BA if you collect them and use Executive Club for award tickets within Europe I would never fly BA given the current product. The cabin was old, cramped and dirty. The cabin crew were abrupt and surly. The buy-on-board is still a massive bug-bear - we were on award tickets but think it is unacceptable for food not to be complimentary.

✅ Trip Verified | London to Amsterdam. A delayed BA flight by 55 mins. Old airplane, unhelpful staff. Delays seem so regular that staff have a casual attitude to delays. Another terrible show from British Airways.