"pathetic compensation"
K Lorney (United Kingdom)
✅ Trip Verified | Amman to London. Appalling service both on the flight and subsequent customer service. We are strict vegans so pre-booked vegan meals for our flight. Meals were delivered as usual, and had the vegan slip on them, but as I was about to start eating I noticed that I had been given butter - this made me doubt the authenticity of the meal. When I called the staff over she had no idea what a vegan was, informing me that there was no meat in it. I had to explain to her what a vegan was (i.e; no dairy or eggs). It turns out that the so called 'vegan meal' had milk and egg in it. Needless to say we did not eat our meals and they had no vegan meals. Shortly after they came around with the drinks/trolley, so we asked for a coffee with Soya Milk - the staff to whom I had had to explain what a vegan was said "oh I don't think we have that, but we have semi skimmed milk". I had to re-explain to her that a vegan does not have milk she said she would go and ask. When she returned she said 'We don't provide that sort of thing." That was strange, because 2 weeks ago on the outbound journey you did. So we had no meals, no hot drinks, and our video screen did not work. The Customer Service that followed from was more appalling, they could not care less, it took ages to get replies and when i did I was just palmed off. After several months of having to write emails I was informed that I had to submit everything by letter as they needed it on paper, which was just another way of getting rid of us. So we did this, after several more weeks they offered us the most pathetic compensation - basically the value of the meals that we could not eat - in vouchers.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Amman to London |
| Date Flown | April 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"let down by the ground services"
44 reviews R Neale (United Kingdom)
✅ Trip Verified | Paphos to London Gatwick in Club Europe. We had checked before leaving our hotel and realised that the flight was delayed, as were many other flights, due to bad weather the previous evening in UK. We checked in on time, only to be advised that there was no lounge available for Club Europe passengers and if we wanted to use the premium lounge we could pay! Whilst we appreciate that there may not be a BA lounge it is normal that BA would have an arrangement with the local lounge provider as we have experience at many other airports when travelling in business class. We were offered a €10 voucher each, due to the delayed flight!! Paphos airport was extremely crowded and having paid good money to travel in business class we were very disappointed with BA, that no lounge access was available. The flight itself was OK, although two hours late. The cabin crew provided good service and the meal service reasonable, my wife chose the chilli con carne and I chose the roasted chicken, both were a little dry. On arrival at Gatwick at 01-00 we were through passport control quickly and then waited 45 minutes for the cases to be delivered, again very poor show. BA has some great assets, particularly the cabin crew, but we felt let down by the ground services at both end of this flight Like us many travellers like to travel with a 'full service' airline and in this case BA were lacking.
| Aircraft | A320 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | Paphos to Gatwick |
| Date Flown | July 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Very happy with the service"
44 reviews R Neale (United Kingdom)
✅ Trip Verified | Gatwick to Paphos in Club Europe. We travelled on the first Saturday of the school holidays and whilst Gatwick was busy the check in for business class was not to bad. We expected the lounge to be busy but there was plenty of free seats. The flight boarded slightly late but we were not long in the take off queue. We are used the BA's Club Europe offering and whilst would prefer a little more leg room the flight was reasonably comfortable. Service from the cabin crew was good. It is nice that BA have gone away from the miniature bottles of wine in Club Europe and now serve by the glass. The meal service was quite good, we both chose the chicken curry for the main course, which was tasty and not dried out. Flight arrived 5 minutes ahead of schedule. Very happy with the service.
| Aircraft | A320 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | Gatwick to Paphos |
| Date Flown | July 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"charges to select Business Class seats"
E Marston (United States)
✅ Trip Verified |
New York to Nairobi via London. Flight Attendants were wonderful, friendly, cheery and helpful. But the business Class seats that face aft cause the passenger to have to crawl over the legs of a sleeping stranger, even if you are seated next to a companion. There is no easily accessible storage space by the seat; even for a bottle of water. The IFE on the LHR-NBO leg reminds me of the game "pong" in its resolution and food is mediocre, at best. BA charges to select Business Class seats. For my family of 4, it would have cost over $1,600 to get 4 assigned seats on the 4 segments.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Family Leisure |
| Seat Type | Business Class |
| Route | New York to Nairobi via London |
| Date Flown | July 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"need to improve service levels"
Matt Beks (United Kingdom)
✅ Trip Verified | Istanbul to London Heathrow. The plane itself was old, I found the food choices were a joke considering we have to pay for the privilege and we were not allowed to bring our laptops on the plane back, had to be checked in for security purposes. This meant that when I was at Ataturk airport we had no less than 3 separate security checks. 1 before check in, one after check in and one before getting on the plane. Because we had no laptop there was no entertainment on board and nothing to do for the 4 hours on the plane. Norwegian offers free wifi so I could check my phone on the plane. British Airways need to improve their service levels.
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Istanbul to London Heathrow |
| Date Flown | July 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"my flight was cancelled"
R Benson (United Kingdom)
✅ Trip Verified | Bad service and attitude all round. My fiasco was when my flight from London was cancelled due to failure of their systems. BA refused to rebook us at the airport, instead made to wait over an hour on the phone to customer services which resulted in us being routed to Milan via Madrid a day later. BA are now dragging their heels over reimbursing me travel, food and refreshment costs. We were stranded at the airport, no help to find a hotel, zero customer care or empathy. Premium prices for a Ryanair style service.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Heathrow to Milan |
| Date Flown | July 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"a good experience with BA"
2 reviews E Tellon (Germany)
✅ Trip Verified | London to Santiago de Chile. I was flying premium economy with BA and surprised that I got a row (2 seats on the left side) for my own. The seat was spacious and even with an occupied neighbour seat, I would have had enough space to feel very comfortable. However, Lufthansa on the A380 (also Y+) gives a bit more personal space (at least it seems to me). The seat recline was good as well as the ife system (big screen, wide choice of programs of which I chose to listen to some BBC concerts). The crew didn't impress me but was very friendly and helpful. The food was extraordinarily good (the chicken I had was very delicious) with sufficient food (cheese, salad, dessert). The frittata on breakfast wasn't good, however. I didn't like that they sealed the drinks 40 minutes before the arrival (a bit early). I had a good experience with BA and would definitely fly again as all the things (seat, ground, service, staff) were like expected (the dinner was way above average). Premium economy is a good value for money, especially on a 15 hrs flight.
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Business |
| Seat Type | Premium Economy |
| Route | London to Santiago de Chile |
| Date Flown | July 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"pay again to pre-reserve seats"
15 reviews Richard Hodges (United Kingdom)
✅ Trip Verified | Flew a now ageing B777 flight BA 0053 to Seattle. Pleasant flight with actually quite decent fillet steak for main meal. OK choice of wine / beer with meal and greeted with glass of Prosecco when boarded. Comfortable seat BUT it's the old bug bear - 8 across with "over the legs" access to the aisle. Fortunately we were in the last row so my wife was in the window seat with direct aisle access. And we could look at each other and not at a total stranger. I know BA are saying that they are introducing direct aisle access for everyone in Club Class but this can't come soon enough - and 8 abreast is not exactly a Premium Product in the present circumstances, is it? Absolutely terrible In Flight Entertainment system - although it was On Demand the aircraft was fitted with a very ancient system: blurry, old screens, awful audio (take your own noise reducing headphones) and a pretty dreadful choice of movies.... FA's great welcoming and gave good service. But the main drawback with BA is their insistence that, having paid for a premium service, we then have to pay handsomely again to pre-reserve our seats (up to £105 per seat per journey!). Not what I expect from a flag carrier airline. We refuse to pay this extortionate sum - our choices have been noted on the loyalty card scheme and fortunately we have got seats together so far. So, although we had quite a pleasant flight to Seattle with BA in Club, if Virgin Atlantic fly the same route we will choose their Upper Class over Clubworld - we can still reserve our seats for free with them.
| Aircraft | Boeing 777 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | London Heathrow to Seattle Tacoma |
| Date Flown | July 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"overall, it’s a good option"
B Robinson (United Kingdom)
✅ Trip Verified | Flew London Gatwick to Tirana Rinas. Bag drop at Gatwick was basically seamless, and BA was offering to check in your hand baggage for free. The flight was at 8:10 and the gate was supposed to be shown at 7:24 am, which was oddly specific, but as we got closer to that time, that just got more and more delayed. Until we finally got our gate info at around 7:45. For which boarding had already started. Boarding was pretty much seamless. The cabin crew greeted all the passengers which was nice. The legroom was alright, perfectly fine for a 2 and and a half hour flight. Good recline aswell. I don’t understand why British Airways opted for buy on board, their free food offering before was perfectly fine. Although the food offering was just a few sandwiches which were quite expensive. And there was no real hot food options, just a few of their sandwiches could be served hot. Flights were on time. Flights cost around £320 return per person, which was quite pricey considering the cheapest option was around half the price. So overall, it’s a good option, but if you can find something cheaper, then go for it.
| Aircraft | A320-200 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | London Gatwick to Tirana Rinas |
| Date Flown | July 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"the flights were excellent"
J Blanchard (China)
✅ Trip Verified | London Heathrow to Murcia and back. A few problems at Heathrow with the wrong gate being shown (BA ground staff didn't seem to care this was an issue) but the flights were excellent, comfortable and on time. I really don't mind paying for the food and drink inflight, especially as you can pay using Avios. Murcia airport also a joy. Small, efficient and friendly. I will only fly BA on short haul in Europe. Very impressed.
| Aircraft | A320 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | London to Murcia |
| Date Flown | July 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
