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Trip Verified | Our original flight was cancelled as my wife and I were just disembarking from a cruise ship. We were then advised shortly after by SMS that we had been automatically re-booked on a flight the next day, to London Heathrow. This was not a lot of good when our car was parked at Gatwick. I managed to get through to BA and was given a new booking to Gatwick also the following day. We were offered no other assistance by the airline. The following day we turned up at the airport to find the new flight was running 40 minutes late. Having eventually boarded the aircraft, we stayed at the gate for about 45 minutes before the captain deigned to tell us that the delay was being caused by problems at Barcelona airport. Shortly thereafter the captain advised us that we might wait for another two hours, so we would be given water. This was quickly superseded by a further announcement that a slot had become available at short notice, so no water was served. The real horror of this flight, however, was British Airways new food service, whereby passengers buy food and pay by card/Avios. This simply does not work. After one hour in the air, the trolley had moved about nine rows from the front of the cabin. Eventually a flight attendant attempted to work from the back forward by running backwards and forwards from the trolley. About 20 minutes from touchdown he reached us and we asked for two cans of drink and a packet of crisps (potato chips). He returned to tell us he had no crisps and only one can, which we duly shared between us. Having been on the aircraft for three and a half hours, this was the only refreshment we could obtain. I consider this to be completely unacceptable. If this is the level of service we can now expect from British Airways, there is no point traveling with them. The budget airlines can do better at lower cost.