Swiss Intl Air Lines

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 93 reviews
4/10
4 star Skytrax Rating
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5/10

"nice comfortable facility"

(United States)

In transit and we first stopped in at Swiss Lounge D. Nice comfortable facility but only one shower available. As we had a long layover the agent recommended we head over to the Arrivals Lounge just past customs. Clean classy and functional. The showers were a great size with clothes pressing relaxation zone and good breakfast variety. You feel more than refreshed leaving here. The one annoying thing is that the internet is limited to 60 minutes free.
AirportZurich Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

"definitely worth seeking out"

(United States)

Out of 8 lounge visits in a two week trip this was one of the smartest ones we experienced. there are two showers that were more than spacious and well kept for use. The food choices were a hot buffet with 5 items (Thai Chicken curry stroganoff stir fry etc) and a full fridge of sandwiches sushi and fruit and yogurt as well as soup and self serve liquor coffee and drinks. Each zone allowed you to be private and work and the TVs were at a low volume so as not to disturb. The internet was a little slow and depending on where you sat would lose connectivity. Definitely worth seeking out and less crowded than the Bidvest and SAA Baobab Lounges that we also stopped in at.
AirportJohannesburg Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"lounge was very crowded"

(Switzerland)

I am an occasional visitor of the Geneva SWISS Senator lounge and my Friday evening visit (25th January 2013) was my worst experience here. The lounge was very crowded and food trays were empty - the only food available was pretzels peanuts and candy. I waited for the lounge staff to replenish the food trays but they only brought out cake. Not this lounge's finest hour.
AirportGeneva Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"food is meagre and uninteresting"

(United States)

This Star Alliance Lounge in LAX could be the worst First Class International Lounge in the US. First - it is ugly no life and for the next year no natural light due to airport construction. The seats are large but arranged in a train format - 2 by 2 and then 8 rows back. If you want to see the TV - almost impossible beyond row 3. Today - the seats were filthy - dry food on the first three seats that I sat on. The food is meagre and uninteresting. Some sushi - but overly cold and poor quality. Sandwiches are clearly made only once a day in the morning. Desserts not bad. The worst part is the staff - unpleasant and unresponsive at best. When I asked for the TV channels to be changed the front desk staff said that it would take 20 minutes - because that they needed a supervisor to do it. When I then asked one of the food clearing staff she changed the channels immediately. The staff at the desk tals so loudly that twice I had to ask them to quiet down so I could conduct a phone call on my mobile.
AirportLos Angeles LAX Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"Staff not very interested in the customer"

(Switzerland)

High expectations on Senator Lounge on my first visit as Gold pax. Unfortunately in Zurich the Senator (Gold) Lounge has less space available then Business Class lounge at least at some hours. Walking around till someone leaves. Worse than 2nd class waiting rooms at train stations. In the meantime I learned to change to Business Class lounge (just more seats and more possibilities to find a quiet corner). Food about the same (extra sandwiches) and drinks also not too spectacular. Staff (waiters) the same as in Business lounge not very interested in the customer very loud speaking among each other and handling plates/glasses. A disappointment if you're hoping for a higher level of service.
AirportZurich Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"my experience was not the best"

(Brazil)

I had high expectations on this lounge and I can say my experience was not the best. I arrived around 7pm during a busy evening at Zurich Airport. Beautiful reception area and an elegant restaurant sided by a long bar which was almost full of passengers having dinner. Another room with large leather sofas sided by a buffet and bar. Windows with great views of aircraft. I opted for the buffet. Great choices of appetizers cheeses and breads all of high quality. Also great range of wines and spirits. Soon the lounge became crowded - used plates and glasses quickly filled the cocktail tables and buffet space. When I went to choose one of the hot entrees all of them had finished with no replacements. It is a well appointed lounge but service should be improved.
AirportZurich Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

"an ideal place to refresh"

(Australia)

The new Swiss arrivals lounge at Zurich is really excellent - particularly after a long-haul flight from Hong Kong. Located near the exit from Arrivals hall 2 (near customs) it has well-staffed showers (20!) that are very spacious and well-supplied and they also offer a 10 minute ironing service. The lounge area itself was large and at 6am-8am - the time I was there - the breakfast selection was excellent and regularly replenished. An ideal place to refresh while you wait for businesses or shops in Zurich to open!
AirportZurich Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"Its clean and comfortable and peaceful"

(United Kingdom)

One of the several options open to Swiss passengers this one is located towards the north end of the main terminal on the upper level. Its clean and comfortable and peaceful. Good selection of drinks and during the morning a variety of breakfast food is available. Alas on the day I came back the only hot food provided was curry soup or Indian style rice (neither an option for me on my diet). Papers and magazines appear to be limited to german language editions although the FT was available in the afternoon.
AirportZurich Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"has nice views of the tarmac"

(Switzerland)

The new lounge in the recently opened Terminal B/D (non-Schengen) for flights to London etc. looks modern nice and has nice views of the tarmac but that is where the praise ends. Staff is typically LX being cold and not overly friendly. Food selection is a disgrace. One hot dish soup and bread with some fruits. Not really what one would expect from such a good airline. Drinks selection is ok and you get 2 hours of free WiFi with a voucher. Toilets are outside and the lounge is hidden in the far end of the corner. Staff in the kitchen is quite loud at times which means it is not that relaxing. There is also only one screen to check the status of your flight and it is not conveniently located. Swiss can do better than this.
AirportZurich Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"probably the best SWISS lounge"

(Switzerland)

This is probably the best SWISS lounge (also doubles as Star Alliance Lounge). Amazing views of the runways from this circular lounge with surprisingly tasty hot food good selection of drinks and above all a very calm and relaxing atmosphere - even to the extent of having laid back chairs/beds to watch the planes take off and land. Free high speed WIFI. Worth choosing Basel to fly from if convenient compared to Geneva or Zurich just for the excellent lounge. SWISS do some things well (not all by a long stretch) - and this is definitely one of them!
AirportBasel Mulhouse Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes