Swiss Intl Air Lines

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 91 reviews
4/10
4 star Skytrax Rating
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2/10

"staffed by moody unsmiling staff"

(United Kingdom)

Staffed by moody unsmiling staff who fail to recognize that customer service is part of their job. The food choice is particularly poor - the usual cheese pasta (a staple in all Swiss lounges) and dried out sandwiches. Overcrowded and chaotic - on a par with Lufthansa.
AirportZurich Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"very disappointing"

(Australia)

Very disappointing. The lady at reception was unsmiling and made you feel like you were keeping her from more important work. The lounge itself is adequate but it was entirely unacceptable that no hot food was available an hour before closing only old stale sandwiches. It's strange that the toilets are outside. The view was nice but the Swiss business lounge in terminal A is far better overall.
AirportZurich Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"lounge was not crowded"

(Switzerland)

Flew with TG and they use the Panorama lounge or Swiss lounge in Zurich. As we first wanted to use the Swiss lounge they told us that we can only use one lounge and if we used the Swiss lounge we could no longer use the Panorama lounge. I found this policy to be confusing and insulting if you have a business class ticket. So we decided to go to the Panorama lounge as it was closer to the gate but took around 25 minutes to get there first. Once in the lounge the food selection was ok and the drink selection was fine too. The views are magnificent and the lounge was not crowded even though TG SQ BA LX AC etc. all use this lounge. In comparison to other lounges worldwide it is average/below par. Internet is not free.
Lounge NamePanorama Lounge
AirportZurich Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"an awful experience"

(Switzerland)

An awful experience. Staff not friendly. There were a miserable small plastic dishes on top of the bar with three pieces of sandwiches. The food selection doesn't exist. The drink selection is poor. Very old structure. Not recommended.
AirportRome Fiumicino Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"staff were friendly and efficient"

(Switzerland)

Staff were friendly and efficient there were three computers with internet. Seating comfortable and spacious food selection good in comparison to other lounges. The drinks selection was very good.
AirportIstanbul Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"Tacky uncomfortable Lounge"

(Switzerland)

Tacky uncomfortable Lounge. Toy-town furniture. No privacy even from the corridors outside as some walls are only glass. Food judging by my numerous visits over the past few years is usually a bowl of tasteless puff pastry discs which often runs out before 5pm. Drinks reasonable. In short the lounge is almost completely neglected and permanently dirty. No information nor flights called as staff are too busy communicating with their friends. Toilets outside lounge. Wi-Fi sometimes sporadic and temperamental but always very slow. The airport should provide better both in quality of lounge and staff. Not under SWISS direct control of course but I feel they should insist on a better product than this.
AirportBudapest Ferihegy Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"lounge is usually quite full"

(Switzerland)

Reasonable Lounge but not up to the standard of the Senator Lounge in ZRH. Pleasant and helpful desk staff. Service staff do not seem to want to replenish the stocks in a timely manner. Drinks but especially food run out quite often. Cleanliness does not seem to be top of the list either. White wine & Prosecco never kept cold. A dozen ice cubes will not do much for two or three bottles and cannot be expected to last for 2 hours! PC's now work since being replaced. Wi-Fi is available if a slightly complicated phone-back system is followed and the provider actually phones back. Lounge ambience is not too bad although not really relaxing as the lounge is usually quite full. Access is via an escalator up but only stairs back down to departure gates. Toilets are outside and quite a way from the lounge too far considering the Senator Lounge is supposed to be a "prestige" product.
AirportGeneva Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"poor seating comfort"

(United Kingdom)

Ugly lounge with poor seating comfort poor internet services no good snacks or dishes. Even worse the personnel is very noisy (shouting laughing making lots of noise with empty glasses and bottles). Completely impossible to relax in that environment. Will definitely avoid ZRH for transfer in the future.
AirportZurich Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"aesthetically pleasing bright lounge"

(United Kingdom)

Aesthetically pleasing bright lounge. Quiet good availability of computers amazing coffee machine good drinks selection. Main complaints is lack of food beyond peanuts and fruit and absence of bathrooms (you need to go outside).
Lounge NameSenator Lounge
AirportGeneva Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"staff unfriendly"

(United Kingdom)

Food choice limited to one hot dish. Only one internet computer worked although there seemed about 5 or 6 available. Lounge clean staff unfriendly wash rooms needed cleaning as no clean towels for showers. Overall not up to First Class expectations.
Lounge NameSenator Lounge
AirportZurich Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no