Swiss Intl Air Lines

I had high expectations on this lounge and I can say my experience was not the best. I arrived around 7pm during a busy evening at Zurich Airport. Beautiful reception area and an elegant restaurant sided by a long bar which was almost full of passengers having dinner. Another room with large leather sofas sided by a buffet and bar. Windows with great views of aircraft. I opted for the buffet. Great choices of appetizers cheeses and breads all of high quality. Also great range of wines and spirits. Soon the lounge became crowded - used plates and glasses quickly filled the cocktail tables and buffet space. When I went to choose one of the hot entrees all of them had finished with no replacements. It is a well appointed lounge but service should be improved.

The new Swiss arrivals lounge at Zurich is really excellent - particularly after a long-haul flight from Hong Kong. Located near the exit from Arrivals hall 2 (near customs) it has well-staffed showers (20!) that are very spacious and well-supplied and they also offer a 10 minute ironing service. The lounge area itself was large and at 6am-8am - the time I was there - the breakfast selection was excellent and regularly replenished. An ideal place to refresh while you wait for businesses or shops in Zurich to open!

One of the several options open to Swiss passengers this one is located towards the north end of the main terminal on the upper level. Its clean and comfortable and peaceful. Good selection of drinks and during the morning a variety of breakfast food is available. Alas on the day I came back the only hot food provided was curry soup or Indian style rice (neither an option for me on my diet). Papers and magazines appear to be limited to german language editions although the FT was available in the afternoon.

The new lounge in the recently opened Terminal B/D (non-Schengen) for flights to London etc. looks modern nice and has nice views of the tarmac but that is where the praise ends. Staff is typically LX being cold and not overly friendly. Food selection is a disgrace. One hot dish soup and bread with some fruits. Not really what one would expect from such a good airline. Drinks selection is ok and you get 2 hours of free WiFi with a voucher. Toilets are outside and the lounge is hidden in the far end of the corner. Staff in the kitchen is quite loud at times which means it is not that relaxing. There is also only one screen to check the status of your flight and it is not conveniently located. Swiss can do better than this.

This is probably the best SWISS lounge (also doubles as Star Alliance Lounge). Amazing views of the runways from this circular lounge with surprisingly tasty hot food good selection of drinks and above all a very calm and relaxing atmosphere - even to the extent of having laid back chairs/beds to watch the planes take off and land. Free high speed WIFI. Worth choosing Basel to fly from if convenient compared to Geneva or Zurich just for the excellent lounge. SWISS do some things well (not all by a long stretch) - and this is definitely one of them!

A brand new but typically Swiss lounge: cold staff no atmosphere very poor selection of food (rice apples and bread rolls) and a limited selection of drinks. Internet access is not free and costs a staggering 25 francs (20+ euros)! Very poor when compared to every other major airline.

Staffed by moody unsmiling staff who fail to recognize that customer service is part of their job. The food choice is particularly poor - the usual cheese pasta (a staple in all Swiss lounges) and dried out sandwiches. Overcrowded and chaotic - on a par with Lufthansa.

I regularly use this lounge when transferring at Zurich. There is a good choice of seating. There are plenty of newspapers also foreign ones. Although a non-smoker the smokers' bar ie. the upstairs area with the serviced bar is my favourite spot. Best view nice light conditions very friendly bar staff and good choice of drinks. The choice of beverages in the self-service areas is very good. I love the Rivella a Swiss lemonade which is milk-acid based and very rejuvenating. The problems of this lounge are the lack of good food especially hot food items if any at all are very poor standard. Another problem are the loud service staff which sometimes make it hard to relax and refresh in this lounge.

Very disappointing. The lady at reception was unsmiling and made you feel like you were keeping her from more important work. The lounge itself is adequate but it was entirely unacceptable that no hot food was available an hour before closing only old stale sandwiches. It's strange that the toilets are outside. The view was nice but the Swiss business lounge in terminal A is far better overall.

Flew with TG and they use the Panorama lounge or Swiss lounge in Zurich. As we first wanted to use the Swiss lounge they told us that we can only use one lounge and if we used the Swiss lounge we could no longer use the Panorama lounge. I found this policy to be confusing and insulting if you have a business class ticket. So we decided to go to the Panorama lounge as it was closer to the gate but took around 25 minutes to get there first. Once in the lounge the food selection was ok and the drink selection was fine too. The views are magnificent and the lounge was not crowded even though TG SQ BA LX AC etc. all use this lounge. In comparison to other lounges worldwide it is average/below par. Internet is not free.