Swiss Intl Air Lines

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 91 reviews
4/10
4 star Skytrax Rating
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4/10

"very clean and well decorated"

(United Kingdom)

Very clean and well decorated. Welcome personnel is nice but limited to one. Internet stations work well and fast. Coffee machine is up to the state of the art. Alcohol drink choice is small. Snacks cheeses breakfast breads and croissants are plenty and healthy choices too. Fresh fruits also available. Only no hot choice is offer.
AirportGeneva Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"SWISS should provide better"

(United Kingdom)

Pathetic. Choice of a only a handful of drinks. Internet was not free credit card system in place. No food. Staff spent most of their time on loud bphone calls. Seats/tables not particularly clean. Toilets reasonable. SWISS should provide better.
AirportAmsterdam Schiphol Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"staff excellent"

(United Kingdom)

Staff excellent. Clean toilet / shower facilities. Nice view from upper floor. Free Internet. Reasonable food selection and good drink selection. One minute from security checks to gates. Much quieter than Zurich. Bar seating café-style seating leather armchair and relaxer seating upstairs.
AirportBasel Mulhouse Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"a very poor lounge"

(United Kingdom)

A very poor lounge on all fronts; a tiny lounge with no windows and hideously cold air conditioning. Although not full (that really would have been disastrous) it felt cramped and unwelcoming. A meagre selection of food available some nice Kenyan finger food and the usual beverage selection. Counters near the food were unclean and food looked unappetizing (although to my surprise it was good). Internet was slow and only 1 terminal available. It was a welcome break from the very old terminal building which was very overcrowded but far below par for a Star Alliance/SWISS lounge and very disappointing.
AirportNairobi Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"quite a pleasant experience"

(United Kingdom)

Swiss use the Millenium lounge - quite a pleasant experience. Staff was friendly and efficient there were two or three computers with internet but no wifi. Seating quite comfortable and generous. The food selection was very good in comparison to other lounges : fresh healthy things like crudites goat cheese savoury and sweet pastry sandwiches. The drinks selection was equally impressive. Despite most areas were naturally lit the disadvantage was perhaps the lack of any view towards the outside.
AirportIstanbul Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"seating is modern and good"

(United Kingdom)

The lounge is nice but what is strange is that the offerings between the adjacent business class lounge and the supposedly higher Senator lounge is not that different. The bar selection is identical. Senator offered a few more snacks and a pasta with spinach dish. Business had a curry dish. Both were very good. The Senator lounge has two levels and there is no elevator to the second floor. So you need to ask one of the attendants to open the door if you want to use the elevator which is in the Business lounge. The seating is modern and good.
Lounge NameSenator Lounge
AirportZurich Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"Staff the usual Swiss efficient"

(United Kingdom)

Very nice lounge great views across the runways and good selection of drinks (including different champagnes) and hot food with a restaurant section. Pleasant showers to freshen up and a leather seated limo service to take you to the E Terminal for the long haul flights. Staff the usual Swiss efficient but seemed friendly and were very helpful.
AirportZurich Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"this lounge it really is bad"

(United Kingdom)

In the old days of Swiss Air there were no lounge facilities at Rome Fiumincino. Today the use a lounge on pier E opposite gate 31 which is run by Alitalia staff. To enter you need to use the lift and go down a floor. This means the lounge has no windows. On entering there were 3 receptionists. None of them were interested in serving me they were too busy on their mobiles. I stood like an idiot for 3 minutes for one of them to say hello. The lounge is not a nice haven. It has old large photo's on the back wall of Rome. It has a bar area toilets and that is just about it. There were no newspapers or magazines. The bar was stocked with basic drinks and beer on tap. The food was terrible curled up sandwiches where you had to search out the filling. The bar attendant was always in the back talking to someone else. I stood for 10 minutes waiting for him to come back to the bar. You could hear him but not see him. The WiFi cost 10 euros per hour which I did not use. There was simply no saving graces to this lounge. This has to be the worst lounge I have EVER used but given the fact that it is run by Alitalia is it any surprise it is so bad. Swiss needs to think about using this lounge it really is bad.
AirportRome Fiumicino Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"quite comfortable leather chairs"

(United Kingdom)

It is actually the old First Class lounge remodelled and in atmosphere it beats the old lounge. Quite comfortable leather chairs good lighting and new stone walls in beige make nice surroundings. Food and drink selection as in the previous business class lounge. Already quite a lot of people (on Friday evening and Tuesday morning) but all in all a nice place to spend some time.
AirportZurich Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
no
1/10

"you really feel relaxed"

(United Kingdom)

Newly opened lounge. Plenty of sitting area good choice of food drinks and snacks. Separate area for dining serving mostly pre-flight dining for night flights. Very much the spirit of the LH First/HON lounge concept. Very nice showers. The whole experience is 'Zen'. You really feel relaxed when you leave the lounge.
AirportZurich Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Staff Service 12345
yes