Swiss Intl Air Lines

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 97 reviews
4/10
4 star Skytrax Rating
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4/10

"staff were friendly and efficient"

(Switzerland)

Staff were friendly and efficient there were three computers with internet. Seating comfortable and spacious food selection good in comparison to other lounges. The drinks selection was very good.
AirportIstanbul Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"Tacky uncomfortable Lounge"

(Switzerland)

Tacky uncomfortable Lounge. Toy-town furniture. No privacy even from the corridors outside as some walls are only glass. Food judging by my numerous visits over the past few years is usually a bowl of tasteless puff pastry discs which often runs out before 5pm. Drinks reasonable. In short the lounge is almost completely neglected and permanently dirty. No information nor flights called as staff are too busy communicating with their friends. Toilets outside lounge. Wi-Fi sometimes sporadic and temperamental but always very slow. The airport should provide better both in quality of lounge and staff. Not under SWISS direct control of course but I feel they should insist on a better product than this.
AirportBudapest Ferihegy Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"lounge is usually quite full"

(Switzerland)

Reasonable Lounge but not up to the standard of the Senator Lounge in ZRH. Pleasant and helpful desk staff. Service staff do not seem to want to replenish the stocks in a timely manner. Drinks but especially food run out quite often. Cleanliness does not seem to be top of the list either. White wine & Prosecco never kept cold. A dozen ice cubes will not do much for two or three bottles and cannot be expected to last for 2 hours! PC's now work since being replaced. Wi-Fi is available if a slightly complicated phone-back system is followed and the provider actually phones back. Lounge ambience is not too bad although not really relaxing as the lounge is usually quite full. Access is via an escalator up but only stairs back down to departure gates. Toilets are outside and quite a way from the lounge too far considering the Senator Lounge is supposed to be a "prestige" product.
AirportGeneva Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"poor seating comfort"

(United Kingdom)

Ugly lounge with poor seating comfort poor internet services no good snacks or dishes. Even worse the personnel is very noisy (shouting laughing making lots of noise with empty glasses and bottles). Completely impossible to relax in that environment. Will definitely avoid ZRH for transfer in the future.
AirportZurich Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"aesthetically pleasing bright lounge"

(United Kingdom)

Aesthetically pleasing bright lounge. Quiet good availability of computers amazing coffee machine good drinks selection. Main complaints is lack of food beyond peanuts and fruit and absence of bathrooms (you need to go outside).
Lounge NameSenator Lounge
AirportGeneva Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"staff unfriendly"

(United Kingdom)

Food choice limited to one hot dish. Only one internet computer worked although there seemed about 5 or 6 available. Lounge clean staff unfriendly wash rooms needed cleaning as no clean towels for showers. Overall not up to First Class expectations.
Lounge NameSenator Lounge
AirportZurich Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"very clean and well decorated"

(United Kingdom)

Very clean and well decorated. Welcome personnel is nice but limited to one. Internet stations work well and fast. Coffee machine is up to the state of the art. Alcohol drink choice is small. Snacks cheeses breakfast breads and croissants are plenty and healthy choices too. Fresh fruits also available. Only no hot choice is offer.
AirportGeneva Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"SWISS should provide better"

(United Kingdom)

Pathetic. Choice of a only a handful of drinks. Internet was not free credit card system in place. No food. Staff spent most of their time on loud bphone calls. Seats/tables not particularly clean. Toilets reasonable. SWISS should provide better.
AirportAmsterdam Schiphol Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"staff excellent"

(United Kingdom)

Staff excellent. Clean toilet / shower facilities. Nice view from upper floor. Free Internet. Reasonable food selection and good drink selection. One minute from security checks to gates. Much quieter than Zurich. Bar seating café-style seating leather armchair and relaxer seating upstairs.
AirportBasel Mulhouse Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"a very poor lounge"

(United Kingdom)

A very poor lounge on all fronts; a tiny lounge with no windows and hideously cold air conditioning. Although not full (that really would have been disastrous) it felt cramped and unwelcoming. A meagre selection of food available some nice Kenyan finger food and the usual beverage selection. Counters near the food were unclean and food looked unappetizing (although to my surprise it was good). Internet was slow and only 1 terminal available. It was a welcome break from the very old terminal building which was very overcrowded but far below par for a Star Alliance/SWISS lounge and very disappointing.
AirportNairobi Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no