Swiss Intl Air Lines

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 93 reviews
4/10
4 star Skytrax Rating
Sort Reviews by :
Show
4/10

"a clean and spacious facility"

(United States)

We were flying on Lufthansa from Geneva to Frankfurt with an onward connection on Lufthansa in international business class to Dallas/Ft. Worth and were able to use the Swiss business class lounge. We arrived at the door to the lounge at 5:20am only to find it was closed. However the hours of operation were posted and the lounge opened at 5:30am. Once inside we found a clean and spacious facility that was virtually empty of passengers as it was a Saturday. Given the hour we passed on the rather well stocked bar featuring a number of different alcoholic beverages (beer wine and hard liquor but no champagne) and opted for coffee orange juice and croissant instead. The food offerings were a bit limited; however we knew we were on a breakfast flight in business class to Frankfurt so no problem. There was also a good selection of newspapers and magazines. However there was no washroom located inside the lounge. All in all this was a very nice lounge.
AirportGeneva Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"very disappointing lounge experience"

(Switzerland)

Very disappointing lounge experience: old and outdated lounge old design with dark colours (very seventies style) not very comfortable seats. Food choice and quality far below average. Also wine selection and quality offered very bad. Service not very attentive. Very surprising as usually Singapore and other major Asian cities offers good quality but this lounge in Changi Terminal 2 is clearly a disappointment!
Lounge NameSilverkris Lounge
AirportSingapore Changi Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"absolutely underwhelming"

(Switzerland)

Absolutely underwhelming. 2 hot foods which are mediocre and a few salads during meal times plus 2 sandwiches which are the best of the offerings which says it all. Drinks selection is acceptable but nothing more. Very crowded you won't get seats in the rush hours. Toilets are too small too showers are ok but not really nice (Arrival Lounge is very good in comparison). Internet needs a code which you can get by text service or at the reception.
Lounge NameSenator Lounge
AirportZurich Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"the most basic I have visited"

(Switzerland)

For Swiss minimalism read scowling staff one choice of pasta soup straight out of a packet and that's it. Swiss lounges are probably the most basic I have visited with virtually no selection of food or drinks and staff who seen incapable of smiling.
Lounge NameSenator Lounge
AirportZurich Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"very basic lounge"

(United Kingdom)

Very basic lounge no bubbles ready packed sandwiches limited alcoholic beverages. Old and tired decor. Needs a total revamp and not a pleasant experience. Staff could not be bothered. WiFi access intermittent.
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"it falls short"

(Malaysia)

I've been to this lounge twice in 2 months. Although large spacious and well lit it falls short of everything else. After flying in from Newark I requested to have a shower and was told abruptly that I have to wait. When I mentioned to the lady at the desk that the staff did not refill the shower & body lotion she gave no response. The food offered in this lounge can hardly be described as edible. The main course for lunch today is macaroni and potatoes! Pale yellow and totally unappetizing. Very little else is on offer. And they don't do " smiles" either. A little later when I enquire with the same lady if they had a day room she almost rolled her eyes! Swiss has failed badly in their effort to provide a Business Class lounge that could warrant any star rating.
AirportZurich Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"staff is far from being helpful"

(Spain)

This lounge was refurbished about 4 years ago when it became Senator lounge. The staff is far from being helpful and you do not feel welcome at all. The selection of food and drink has been the same from the re-opening. I will never understand that no food available from 10am - 1230 pm and from 1500-1730 h. Only hard dry sweets peanuts and that's it. The selection of newspapers downgraded each month. Waiters are very noisy joking ans shouting in the kitchen. Hot meal also the same for ages; rice with curry rigatoni with spinach pasta with corn. I always think of how they advertise themselves: "Swiss hospitality". Where are all those chocolates cheese and other delicious food from Switzerland?
AirportZurich Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"Swiss should be ashamed"

(United Arab Emirates)

Swiss should be ashamed of their flagship lounge. First of all the location is a bit weird specially for those traveling international. The lounge is accessed after security but before immigration so you need to leave well in advance if your gate is in the E area. Staff are not welcoming and the bar staff are surly and rude and find it cumbersome to make a drink for you. Food is limited with 1 rice and some cold unappetizing sandwiches. Sadly enough of none of the cheese or chocolates which this beautiful country is famous for are seen in the lounge.
AirportZurich Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"the unfriendliest attendants"

(Australia)

Small lounge with limited food and drinks and by far the unfriendliest attendants from any lounges I've experienced. This lounge has only got one shower be prepared for really long wait for a shower. Luckily I do have few hours between the flights. When I asked about wi fi the answer was 'it is all written here'. Why work in service industry if you can't be bothered to provide service!
AirportZurich Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"the skimpiest lounge"

(United States)

Swiss provides lounge service for all Star Alliance carriers at JFK T4. Its probably the skimpiest lounge I have ever encountered anywhere. Catering in the morning is limited to some berries and some stale bagels. The cappuccino button on the coffee machine is disabled (saving milk?). There are no newspapers. The only thing there is are armchairs at least 10 years old and uncomfortable. I mostly use the lounge before the Avianca flight to Bogota in the morning and I thought that Avianca is the poor cousin in the Star Alliance and its passengers get correspondingly offhanded treatment. Not so. A couple of months ago I took Swiss First to Zurich and used the F section of the lounge. Indistinguishable except for a simmering pot of unidentifiable meat and half a bottle of champagne. Isn't Swiss service supposed to be something special?
AirportNew York JFK Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no