Edinburgh Airport

Not Verified | Arrived at 20:30 2 December 2022. What a shocking way for people to arrive in Scotland's capital city. A Nissen hut type arrivals experience. A very long walk from the aircraft to the baggage hall upstairs wells and down stairwells to reach passport contract. Then a 40 minute wait at the baggage area for the first bags to come through. Our flight was full and everybody was tired and frustrated with the baggage delay, since we had all walked for 15 minutes to get to passport control, then waited there to clear, then another 40 minute wait for baggage. No staff to be seen anywhere, not in the baggage hall and not at customs.

Not Verified | This dump is an outrage. Arrive and from disembarking from the aircraft its upstairs, downstairs again in order to make it to passport control. E-gates as per usual hit or a miss. Only 2 manned desks by Border Force, both officers miserable. EDI is just a joke and best avoided if at all possible.

✅ Trip Verified | Chaos at arrival. Stuck on flight as no staff to support disembarking from plane. Then we start to queue for passports from outside in wet and cold. The entire hall is full taking an hour and a half to clear. We are lost for words, Edinburgh airport was once a great airport. Is this another ruse from the airport to encourage passport fast track to squeeze more money from travellers?

✅ Trip Verified | Once again another chaotic arrival at Edinburgh Airport. After exiting the aircraft and walking for what seemed miles we had the delight of border control, 2 border force officers for the entire aircraft and 5 automatic passport readers these passport readers are great if you have the brains you were born with and can actually follow the on screen instructions, about a third of my fellow passengers did not have a clue resulting in long waiting times to access them only after several failed attempts were they sent to the border agent. One border agent was very diligent (slow) whilst the other looked like he wished he was elsewhere. After border control we had the delights of baggage reclaim upon exiting the aircraft I noticed the lack of ground crew so knew we were in for a long wait for bags and I was not wrong. Edinburgh airport get a grip, this once was a great airport to travel through and now it is a nightmare but give them there due outward bound was slick bag drop 2 minutes and about the same for security but overall still a 1 star rating.

Not Verified | Departure was OK although toilets were not very clean. Arrival, on the other hand was awful. Having been stuffed on to an overcrowded bus, we were unable to get into the building for 20 minutes as several planes had arrived at once and there were too many people to fit into space. Fortunately, it was sunny rather than raining! The queue through passport control was awesome and only 3 booths were open for all those flights. The electronic machines did not seem to be working. After a very slow start, eventually staff were brought in to direct the passengers to checking desks and machines. One through, we found the floors to filthy and the toilets dirty. There was no toilet paper in a n7mber of toilets although plenty on the floor and my husband found that one of the urinals had been used as an ashtray! We were arriving from Vienna and felt embarrassed to see our Austrian visitors experience such poor conditions. Vienna airport is very clean and passport control was quick and easy.

✅ Trip Verified | Just an embarrassment. Sat on tarmac for 10 minutes. Then shuffled up three flights of stairs. Then down two flights of stairs only to queue for 50 mins to get through immigration. Then 20 minute wait for bags. Ridiculous.

Not Verified | Brilliant service given by Jet2 staff at Edinburgh airport on arrival and departure. Young man on departure was very helpful as never used airport before. On arrival lots of Jet2 staff available to help. Straight through to luggage collection. Collected luggage within minutes. Would use airport again. Duty free area and facilities available were brilliant.

Not Verified | Awful waits and crammed, put too many people in one bus where people were squished to the sides. My bag was small enough to carry on and they had me check it when I got on the plane even though there were bags twice the size of mine being let through. Do not recommend, take a train.

Not Verified | We thankfully arrived almost 3 hrs early, to utter chaos. Hundreds of people, all siphoned thru 1 set of doors into a worse area of security. What a circus, 1 belt to push luggage thru. Took personal items items out of clear plastic baggies to put into a different clear plastic bag, for what?! Waste of time. So poorly designed. Arrive 3-4 hours early to get thru this mess. Also filthy dirty, small piles of dirt and garbage in the corners. Barely made our flight. Need an intercom system as well!! To call flights, final boarding etc. even the restaurants are minimal & super slow. If you can avoid, do so. Go to London if possible. Nightmare that compares to the airport chaos in India, except India is clean. So stressful. Entire airport needs a redesign. And a mop.

Not Verified | Airport is utterly filthy. Everything broken, toilets stink and unclean, soap and paper empty. Staff are bad tempered, ignorant, and slow. Try and fly Glasgow if you can, it's a much better airport!