Edinburgh Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 556 reviews
3/10
No Skytrax Rating
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4/10

"crowded, very long security check area"

(United States)

Trip Verified | I am a registered nurse medical escort. I transported a client from USA to Edinburg, requiring portable oxygen use for her flight. On departure I was told after the belongings search the portable machine was not allowed into the airport at all, because it was illegal to have this inside the airport. I explained it was only a concentrator, not oxygen storage. Spoke to 2 supervisors who said same thing. I showed them my letter, my certificate from Delta prior to trip. They said they are government rules and their government did not approve of the machine. I was sent back to Delta ticketing, where the delta supervisor confirmed it is acceptable and approved. I then was sent through security again And almost missed my flight. Portable oxygen is safe and is approved with a special Application . These agents felt they were government representatives and they could force me to leave the machine behind, no matter what Delta or my company said or approved. Terrible experience in a crowded, very long security check area.
Experience At AirportArrival and Departure
Date VisitFebruary 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"I have never experienced such bad service"

(United Kingdom)

Trip Verified | I arrived from Tenerife and the member of staff to assist disabled people from start asked my wife if she was able to push the wheelchair which is the reason why we booked in advance for assistance. We explained that my wife couldn't push the wheelchair due to medical issues. After going through customs she again asked if my wife could push the wheelchair to the airport exit or wherever we needed to go (I needed to get the bus to collect my car) but seems that the staff member wasn't very happy with it (I used the assistance at Edinburgh airport many times and usually they take me to the bus station outside to wait for my bus) at this point we had enough with this lady and asked her to leave me just after the "nothing to declare" point where we decided to take a taxi to the long stay car park, she was very happy with that and said that we could hold on the wheelchair if we needed and left. I have been travelling around the world using the "assistance" and I can say that the service for disabled people in Edinburgh is extremely low standard and careless, I have never experienced such bad service and I hope the management will improve this service (looking at the reviews I'm not the only one disappointed) and explain to their staff why people with needs use the service!
Experience At AirportArrival Only
Date VisitJanuary 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"Departures was basic but functional"

(United Kingdom)

Trip Verified | As an airport, Edinburgh wasn’t bad. Being a smaller local airport, I tend to find that there isn’t as much diversity in the airlines or destinations which are available although those which are available can be more affordable compared to alternatives. Parking at the multi-storey was good, although some extra signage to tell you where to go would be useful or some physical staff to monitor traffic flow. Check-in was easy and little queue, plenty of staff available although having to apply a tag by the agent and walk and put the bag on another conveyor yourself did seem a little different, I couldn’t stop watching my bags to make sure they weren’t stolen! Security was quick although a little concerned they missed out my phone in my pocket, probably something that should have been flagged. Departures was basic but functional, toilets could do with some upgrades and cleaning but for a small airport the range of facilities was okay. Boarding for us was at the gate next to Costa Coffee, so very short walk and easy boarding plus plenty of space to relax before. Service in Boots was a little slow but that can be excused. Arrivals experience was very fast and efficient, most likely due to our arrival time. Did find that the staff at Border Control we’re a little intimidating. Baggage was delivered quickly as we we’re the only incoming flight arriving. Arrivals hall is quite basic and old, could do with some more facilities. Overall, okay airport if you want to keep things basic.
Experience At AirportArrival and Departure
Date VisitNovember 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
1/10

"1h20m still awaiting baggage"

(United Kingdom)

Not Verified | Shambles of an airport an hour and 20 minutes from landing and still awaiting baggage. Seems to be the normal in this airport whilst speaking with other passengers.
Experience At AirportArrival Only
Date VisitJanuary 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"ashamed that this is our local airport"

(Spain)

Trip Verified | Absolute disgrace. No staff, nothing open including toilets with hundreds of people just sitting or lying on the floor as there are no seats. Its filthy and I'm ashamed that this is our local airport.
Experience At AirportDeparture Only
Date VisitDecember 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Would not recommend"

(United Kingdom)

Not Verified | If it was possible I wouldn't give this airport any stars. My son and I had a flight at 6am from Edinburgh Airport and so early we had to queue at the check in for almost an hour. (My son is 2). The lady at the check in desk was very rude and not professional at all. Would not recommend.
Experience At AirportDeparture Only
Date VisitNovember 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"a shocking way for people to arrive"

(United Kingdom)

Not Verified | Arrived at 20:30 2 December 2022. What a shocking way for people to arrive in Scotland's capital city. A Nissen hut type arrivals experience. A very long walk from the aircraft to the baggage hall upstairs wells and down stairwells to reach passport contract. Then a 40 minute wait at the baggage area for the first bags to come through. Our flight was full and everybody was tired and frustrated with the baggage delay, since we had all walked for 15 minutes to get to passport control, then waited there to clear, then another 40 minute wait for baggage. No staff to be seen anywhere, not in the baggage hall and not at customs.
Experience At AirportArrival Only
Date VisitDecember 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"best avoided if at all possible"

(United Kingdom)

Not Verified | This dump is an outrage. Arrive and from disembarking from the aircraft its upstairs, downstairs again in order to make it to passport control. E-gates as per usual hit or a miss. Only 2 manned desks by Border Force, both officers miserable. EDI is just a joke and best avoided if at all possible.
Experience At AirportArrival Only
Date VisitNovember 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"Chaos at arrival"

(United Kingdom)

Trip Verified | Chaos at arrival. Stuck on flight as no staff to support disembarking from plane. Then we start to queue for passports from outside in wet and cold. The entire hall is full taking an hour and a half to clear. We are lost for words, Edinburgh airport was once a great airport. Is this another ruse from the airport to encourage passport fast track to squeeze more money from travellers?
Experience At AirportArrival Only
Date VisitNovember 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"another chaotic arrival at Edinburgh Airport"

(United Kingdom)

Trip Verified | Once again another chaotic arrival at Edinburgh Airport. After exiting the aircraft and walking for what seemed miles we had the delight of border control, 2 border force officers for the entire aircraft and 5 automatic passport readers these passport readers are great if you have the brains you were born with and can actually follow the on screen instructions, about a third of my fellow passengers did not have a clue resulting in long waiting times to access them only after several failed attempts were they sent to the border agent. One border agent was very diligent (slow) whilst the other looked like he wished he was elsewhere. After border control we had the delights of baggage reclaim upon exiting the aircraft I noticed the lack of ground crew so knew we were in for a long wait for bags and I was not wrong. Edinburgh airport get a grip, this once was a great airport to travel through and now it is a nightmare but give them there due outward bound was slick bag drop 2 minutes and about the same for security but overall still a 1 star rating.
Experience At AirportArrival Only
Date VisitNovember 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes