Edinburgh Airport

Slowest baggage reclaim of anywhere. Constantly have to wait from 45 minutes to an hour for belt to start. I complained via email when it happened last week and was told it was because our flight was 30 minutes late it wasn't it was 15 minutes early. It is really poor and you could understand it happening now and again but it is constantly late with every flight I arrive on. Servisair need to get more people or get out and let someone with experience of an ever increasing passenger flow take over.

We arrived at 11.30pm on 25th Oct 2012 on a Ryanair flight from Tenerife. My son who is a wheelchair user and his fiancée who had an airport wheelchair and myself as their carer. After boarding last by the crew in Tenerife and being seated together at the back of the plane and ready for takeoff - we were then asked to split up due to Ryanairs policy for disabled passengers. My son was made to walk to the front of the plane and we had to be apart for the journey - never before have we had to do this with any other airline and were very upset. On arriving in Edinburgh my son was then taken off first (it was 4 degrees) on the outdoor lift and instead of coming to the back to collect us with the lift he was taken to another plane for a passenger and then back to our plane. By then he was a shivering wreck. I have travelled with my son and partner many times and never been treated so appallingly. I really think the staff should realise why the passenger is in a wheelchair and may need a bit more care. Once in the airport the assistant was great and took us speedily through passport collected our baggage and then to taxi rank.

Such a shame that Edinburgh is let down so badly by its baggage system. It is truly appaling - I arrive back into Edinburgh from various destinations once or twice a week and always wait for an eternity for my bag - just arrived home having arrived on a 45 min flight only to wait a further 40 for my bag. When the irate passengers begin to complain the staff are surly and unhelpful - shocking service.

Agree with previous comments about luggage retrieval at Edinburgh airport. It is without fail poor cannot understand why it always takes so long at such a small airport.

LHR-EDI 24 Sep. Agree with B Brockett below; luggage retrieval is this airport's weak suit. I almost ended up not getting my luggage at all because it was not clear which belts were handling the luggage off the London flight - and others were affected by this too. And it was extremely slow (20min for a domestic flight) - the interlined luggage (Belt #6 from trips originating out of the UK) seemed to come off a lot faster.

On the face of it Edinburgh Airport has everything going for it. What a shame it cannot treat its passengers properly. Every time I make a trip most things go well that is until I arrive back at Edinburgh and I know my blood pressure is going to soar. It seems that they find it impossible to co-ordinate getting baggage off the plane and into the reclaim area without it taking an eternity. Yesterday it took only 40 minutes from me actually arriving in the reclaim hall for my luggage to appear - this was one of their better performances! I have waited on one occasion for over 1 hour! Contrast this to my visit last week to Naples in less than 10 minutes of exiting the plane I had my luggage and was on my way. When it comes to baggage reclaim this is without a doubt the worst airport I have ever visited.

Arrived on a BA plane from Gatwick got off baggage reclaim easy but on way back after check in there where no signs to security so we had to ask a BA Staff member where to go. And restaurant's were hard to find. Overall it was ok.

After a relatively smooth flight we got the usual Ryanair space at the furthest away spot at the terminal building. Obligatory buses were there to slow down the transfer - the first one couldn't leave until the second one was ready to go. No communication about how long it would take. I was bad enough that it took 15 minutes to get from the plane to passport control (we got through very quickly) only to arrive in the baggage hall where half a dozen bags came through and then nothing for 30 minutes. Again no communication. I can't help wondering about the customer care with airlines and airports. It seems to be missing at Edinburgh.

I travelled from here recently and I hadn't been there for a while and I was surprised how much it had changed. The staff were friendly and I was surprised how organised they were considering it was 6.30 in the morning! Going back to the airport itself it had just been done-up and they had opened the new low-cost departure lounge as well. Overall it is a great airport.

Used park and ride to airport which is an easy system. Baggage drop to airside took 10 mins. This airport is clean and simple to pass through. On return landing to car collection took less than half an hour and this included bag collection! There does seem to be an absence of customs. For non flying people no visible viewing places.