Edinburgh Airport

Arrived into Gate 11 used by BA short walk to baggage reclaim and out to airport bus to city. Very quick passing through airport. Return journey airport was busy as it was a Sunday night. Security worked well forgot to remove coins from pocket so set off alarm - security employee was polite & efficient in pat down. No queuing in toilets facilities appeared clean and plenty of seating. Overall a positive experience.

I travelled through Edinburgh on BA and Flybe flights. There was little in the way of queues at check-in but the main problem was at security. The queues were long and there was only one archway open for two scanners. The main downside of Edinburgh is the attitude of the security staff. They are officious and sometimes nasty. I believed that my first experience was a one- off but on the second occasion I formed the opinion that these people are not managed properly and should have lessons in how to treat the customer. It's a great shame as Edinburgh is actually a very good regional airport.

Facilities at Edinburgh have recently been improved which basically means that there's more shopping and a lot less daylight in the departure lounge. In spite of this passengers using a boarding gate across from the business lounge inevitably block the passageway and access to the dozen or so gates beyond obviously space for shopping was more important than improving passenger access at this point. This gives the terminal an oppressive cramped feel already induced by the enlarged security area which has several more gates although no more are opened than before there merely being an even more intricate maze to negotiate to reach the actual security gates. The road in front of the terminal is being "redesigned" yet again. This is to enable the airport authorities to charge motorists for dropping off passengers in front of the terminal. This brazen grasping should be sufficient warning of the ethos of Edinburgh Airport.

Used Edinburgh 3 times for return trips in the last year. I agree with the comment about the strange approach roads. It is as if the airport is just part of some industrial park with farm houses and all sorts of businesses lining the road. The person collecting me on arrival most recently got confused and ended up in the wrong area due to poor signage. Efficient airport though but still feels a little cramped especially at the old gates (the ones where you turn left after Security) and at the check in. Check in has been fast every time so you don't need to remain too long in that busy area. Arrival has always been quick with no real queues to speak of in Immigration.

Transport to airport on Airport bus £6 open return - good value swift service. The road layout in front of the terminals was "improved" about 18 months ago and is now chaotic making car drop-offs a pain. Check-in and security both swift. Departure area seems cramped as the terminal is undergoing yet another expansion. Facilities clean. Standard rip-off for bottled water.

Used EDI for a city break on the continent. The approach roads which don't appear to have changed much in 20 years and the front of terminal area must be one of the worst in Europe for an airport this size. A complete shambles when the airport is busy. Does nobody in BAA ever look at airports in Europe and see what can be achieved? Immigration area is another mess three aircraft arrive at the same time and the queues are out onto the apron. Why not expand this area and why no "Fast Track"? I notice that one of new traffic lights at the A8 roundabout has cunningly hidden the sign for Edinburgh and the Bypass. This doesn't help tourists trying to handle roundabouts and find their way out of the airport.

There has been a big expansion in service from this airport including Delta to JFK and Continental to EWR. The airport itself now also needs to expand. I found it to be very busy with arriving and departing passengers not clearly separated. Plenty of facilities however.

This was my first time using Edinburgh Airport. Departing Edinburgh was a decent experience. However the queues for passing through security were not so good. It took us 10 minutes to check-in with nearly all of the airport staff helpful and polite apart from one young staff member in his twenties who was swearing and cursing at passengers under his breath. Then we got something to eat before clearing security. It seems that at Edinburgh there are more shops and places to eat before security so if you are planning to eat- get something before security. Going through security took about 15 minutes- even with all of the screens being used. Slowly we got through. Boarding the plane was quick- although we departed about 15 minutes late due to missing passengers. Returning to Edinburgh was poor. We arrived at midnight and got off the plane quickly- but clearing immigration was pathetic- why do they make you walk round and round before reaching the desks? After clearing immigration we had to wait and use the same baggage belt as another full flight even when the other belts were not being used! This meant we ended up waiting over 45 minutes to collect our bags. I understand that it was midnight and there would be less handlers on duty- but 45 minutes is a disgrace at any airport- especially an international one like Edinburgh. I think Edinburgh airport is a good one (despite the wait to collect our luggage) - the signage is clear and well designed making the airport easy to navigate. The toilets were clean too. It is clear that Edinburgh Airport needs expanding in the future.

FlyGlobespan to Barcelona. Check in helped by extra desk being opened to handle full flight - good service to the passenger to see this and help the system. Security moving very quickly and staff assisting with directions for shortest queues. Departure from recently opened gates which are a long walk from the check-in desks so allow this if you are late arriving at the airport. These gates have cafes and shopping close by so no need to queue at the shops etc in the main hall. Expansion work to double the size of the departure hall is ongoing but this seems not to impact the lounges etc. On return luggage on belt before the passengers were of the aircraft - another good service from Edinburgh.

Flight with easyJet to STN from EDI. Used off airport parking service so avoided higher airport parking fees - recommend this as the airport charges are high in comparison. Early morning check in - no long queues. 2 items of baggage dropped. Staff helpful and prompt. Straight through to dept. lounge. No delays at security plenty of staff and assistance to quickest security point. Not very busy as most commuters had departed which is the mainstay of business for Edinburgh. Plenty of seating whole facility clean. Times and gates clearly advertised on electronic screens close to both gates and in waiting areas. Bar and cafes had no queues. Shops looked busy but prices are still not the real bargain as they once were for duty free. Internet access on pay as you use desks in dedicated area if wanted. On return to EDI quite long walk to enter building as aircraft stand some distance form main building but all at ground level and under cover. Bags on belt quickly. A good service and happy to recommend the facility.