Edinburgh Airport

✅ Trip Verified | Arriving here from Germany makes you realise how bad this airport really is. Everything here is third rate - the place is complete chaos, and being busy is not an excuse. It’s a total lack of planning and organisation, no proper infrastructure to allow for a proper flow of passengers (you literally couldn’t enter for the queues of people waiting for the bag drop). The whole experience is stressful, not helped by the poor signage and lack of staff. The latter is a given nowadays, but at Munich the check in process with automated bag drop that took 3 minutes makes you want to cry when you see the utter shambles that is Edinburgh airport. If I could avoid flying from / to EDI I would.

✅ Trip Verified |   Travelling rant, Britain is broken and a complete joke. Just traveled back from USA, swift and simple service with United. I was around ten mins to check in and drop bags with a pretty much automated and simple to use system. There were also friendly staff there to assist if needed. Very busy but flowing very well. Come to Edinburgh and it’s just chaos with totally disgruntled staff and customers. You queue for ages then there is no clear system, after 2hrs in a relatively small queue to check in (had already checked in online again but no bag drop). Then one of the staff members had to then call for customers on our flight and needed to rush us through. The American lady I was now partnered up with in our now expedited process through with just couldn’t believe it. Had a chat to a few different people on their travels from different countries, all just laughing at the state of our system it’s embarrassing. If we can’t get staff then introduce the systems to reduce the time this takes. From security and having TSA approval. Why can’t we introduce similar to help speed things up. Also our security is the slowest there is, we still have laptops out which all takes time. So now sat writing this in a one of only a handful of restaurant options at Edinburgh airport waiting for checkin to take my bags. Well so far I’ve been sat waiting 40mins and not one member of staff has come near me. Their QR ordering system doesn’t work. I’ve watched 4 (sorry now 5) different groups of people walk out and most had complaints. There looks to be plenty staff and luckily I’m in no hurry so just going to wait and see how long it takes to loose my invisible cloak. Coming from the states it’s just so different worlds. We could really learn a thing or two in customer service. What does our wonderful new leaders want to do, reward everyone even more. Maybe we should look at rewarding for performance as opposed to just dishing it out just a thought?? Oh and avoid the @Bridge & Castle..

Not Verified | Departures. Pay to get in. Pay to get a trolley. Walk to the other end of the airport to check-in. Walk back to where you came from for security. Queue for an ungodly length at the understaffed x-rays. Wait 45 minutes while they rescan your bag for something they thought was in there, but wasn’t. No apology. Arrivals. One. One person on passport control. Pay for trolley. I have a disabled son so we need a trolley, so this is a tax on families and the less abled. Walk miles to the taxi rank. Deal with the outrageous taxi fares home, a supplemental £6. It makes me ashamed to land in Scotland. Just embarrassing.

Not Verified | Total shambles, airport security took 40 mins, too many people going through security at the same time, was free for all we nearly missed our flight. Rude staff, no help what so ever. As for carparks not sign posted well enough cost me £12 to drive round wrong car park and get back out no help option at exit for assistance. For the amount of money you charge for these services surly security and car parks should be better organised.

Not Verified | Edinburgh must be one of the worst airports going. On arrival, you have to walk up 3 flights of stairs, along corridors, and then down a flight of stairs, which allows 2 queues to form, before reaching the passport control area. All incoming flights join the same queue, snaking up and down, ending up walking miles. Not enough desks on and only one scruffy attendant to direct you to a desk or barrier. Not a great first impression of Edinburgh I must say. Then the fun of waiting for luggage on the one carousel that holds all luggage from every incoming flight. It is a disgrace of an airport, with dirty corridors and toilets, not enough staff. Just awful!!

✅ Trip Verified |   4 flights in and out of EDI - 2 QR business class, 2 KLM economy class. Can not agree more with most of the comments on this near disaster of an airport. As a business class passenger on QR with two carry-on bags, the long walks are not unusual but then to be greeted by several sets of stairs is appalling. Having to join a quite lengthy queue on arrival for UK passport gates (some not working!) when the few non-UK passengers sailed through the staff-controlled gates was demeaning! Security staff were helpful but the departure lines for economy slow moving and confusing. If one bag is singled out, it emerges from the scanner on a different conveyer. The arrangements for pick-up and drop off are equally strange and confusing. I wasted a considerable amount of money on international phone calls that should have been unnecessary.

✅ Trip Verified | Had to wait 40 minutes on the plane waiting for a bus to collect us. The first bus was full then waited for a second bus. Which was full and had to wait for some controllers to organise passengers onto the bus! Passport control took a long time too, no separate queue for UK nationals, Come on Edinburgh airport, if you want to increase your flights you need to get your infrastructure in order.

Not Verified | Appalling. Staff are incredibly unhelpful. Impossible to travel with children. I fly via Edinburgh regularly and dread the airport every time, especially arriving here. Passport control queue is always long (today took an hour) and unmanaged (you can pay for fast track, but there is no option to speed things up if you travel with a child). More, you cannot collect your buggy directly after landing, so you have to carry your child (not sure what you do if you travel with more than one) in that queue and then the next one to the border force officers as you cannot use the automated gates but have to queue for them first. Avoid.

✅ Trip Verified | The worse airport experience i have had. I am ashamed this is the airport that represents Scotland's capital city. The airport is clearly been poorly thought out and has been governed only in the consideration of profit at the detriment to passenger comfort or practicality. It took 45min to drop a bag, the desks came across as a regional airport with the awkward scales and then having to march your own baggage onto a conveyor. The only consideration that is obvious is retail space. typical of UK airports where you are forced to walk an absorbent distance through the preflight shops. On arrival back to Edinburgh we were taken upstairs only to be taken back down stairs within a 10yard walk, through a dirty, weed covered outdoor passageway, into an arrivals hall that smelled of urine and feces. The visible air circulation in the ceiling was covered in dirt and not operating, felt generally unhygienic, the feel of the airport was poor, unclean, unhelpful and felt like a bus terminus. Once you leave the baggage reclaim, i thought i was in a bus station. when you walk out the building, the transport hub felt like an accident of buildings. at some point i hope someone has to do something, i flew to and back from Helsinki Airport, the contrast is stark. Edinburgh Airport experience was like we had landed in a small region of a poor country, where sanitation, education and planning were devoid. I am Scottish and I cannot express how disappointed and ashamed i am this is my countries national Airport. Profits over all else, a disgrace of an airport.

✅ Trip Verified | This has to be one of the worst airports in the world. Security system for departures always bad, has been "improved" to be even worse. A Shambles. Arrival at EDI is always abysmal. Usually steps to disembark only, delayed in getting them to the aircraft after landing, walk to the terminal even in pouring rain, huge delays at border control, (many positions closed, very large number of people queuing, out of the hall and up the stairs), long delay in baggage arriving at the carousel. Long walk to free drop off/pickup point (free shuttle buses discontinued.) Greedy, greedy airport with excessive charges for everything. Worst airport in the world if you ask me, only interested in making as much money as possible. Offering - for an extra charge, of course - fast track access through passport control. That is an utter disgrace; they should have all booths manned, and their priority should be to process everyone as quickly as possible, not to set aside personnel to deal with those willing to pay to jump the queue. Their absolute greed is dreadful. £5.00 to drop departing people off as a minimum, rising steeply after a few minutes, with the free drop off point a long walk for anyone a very long walk. Car park charges astronomical, with no responsibility taken if your vehicle is damaged. Dirty pit of a place with surly staff. As a Scot, I am embarrassed by what foreign visitors must think of us when they experience the avaricious shambles that is Edinburgh airport.