Edinburgh Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 548 reviews
3/10
No Skytrax Rating
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2/10

"never-ending queues at security"

(Ireland)

Trip Verified | I can't believe how maddening the situation at this airport is. From the never-ending queues at security check with packed people everywhere to the non-stop speaker announcements. The experience at this airport has been the worst.
Experience At AirportArrival and Departure
Date VisitMarch 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"definitely not a good system"

(United Kingdom)

Not Verified | Landed on time. Pilot had to park up in outskirts of airport. He announced that we would have to wait for a bus to transport us to terminal and would let us know once he heard from them. Stuck on plane for 1 hr. They sent 2 buses and told everyone to squeeze on as this was all that was available and that they would not be doing 2 runs. Health and safety was thrown out the window too crammed and definitely dangerous. Finally arrived at the terminal where there was 3 buses lined up. This took another 30 minutes. This is the second time this has happened. Unfortunately we have booked another flight from Edinburgh and will need to use them but if this is their new set up they can keep it. Most definitely not a good system
Experience At AirportArrival Only
Date VisitMarch 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"Absolute dump of an airport"

(United Kingdom)

Trip Verified | Absolute dump of an airport. Virtually nowhere to sit down landside without paying money. Check-in was chaotic and disorganised. But then the real fun starts - security screening was a zoo. Hundreds of passengers jammed into an area totally unsuitable for the job. If they were transporting livestock they'd be shut down. After 15 minutes of this you're in the spacious calm of the Duty Free Shops. Pretty clear where the airport management's priorities lie here. The Gate Area was a filthy corridor with inadequate seating. Arrivals started with walking up a flight of stairs lugging carry-on bags. Immigration was mercifully quick and my bag was early off the belt and I was able to escape this shambles of an airport. A very sad indictment for an airport in the country's capital city. Just an awful place which I'll endeavour to avoid in future.
Experience At AirportArrival and Departure
Date VisitOctober 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

"Totally disorganised and ramshackle"

(Australia)

Trip Verified | Edinburgh airport departures hall is revolting. It is packed, no decent spacing. It is filthy - I don’t think it has had a decent clean in years. People coughing over you - it’s like no one has learnt anything post covid. Totally disorganised and ramshackle. Boarding was a complete shambles with lines of people everywhere and zero communication. Once let through to board had to wait in the tunnel. Arriving at Edinburgh was also no better but the biggest thing is just how filthy the airport is. Dirty doors, filth, thick dust and dirt on the baggage consoles. Piles of luggage. Disgraceful and an embarrassment to Scotland.
Experience At AirportDeparture Only
Date VisitOctober 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"Appalling service and airport"

(United Kingdom)

Not Verified | Flight arrived on time from Bodrum with jet 2 who advised us on arrival that Edinburgh Airport had no arrangements to transport our luggage to from the plane to the airport and there would be a delay. Arrived at baggage claim where 3 flights of people were waiting for luggage as no arrangements were in place by the airport. We were held captive here and are still here 1 hour and 25 minutes later. There are two toilets gents and two ladies toilets to be shared by all of these passengers which are disgusting and do not have toilet roll. There are absolutely no Edinburgh airport staff insight. Appalling service and airport. Also no straightforward means of making a complaint about the matter.
Experience At AirportArrival Only
Date VisitOctober 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"Cold, even in summer and not that welcoming"

(United Kingdom)

Not Verified | Departure to AMS: handled well, with no more than ten minutes to get through security (at 6.15am or so). No issues within the terminal proper, except for seating. Arrival from Dubrovnik, 1pm on a Saturday - a very different affair. The eastern international arrivals area is no better than a warehouse, and then there is not nearly enough space for picking up luggage, especially with a wide-bodied aircraft having arrived. Cold, even in "summer", and not that welcoming.
Experience At AirportArrival and Departure
Date VisitSeptember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
yes
2/10

"Worst airport I’ve flown through"

(United Kingdom)

Not Verified | Worst airport I’ve flown through. The wait for the baggage took longer than the flight. Second time out of two flights that I’ve had the same experience.
Experience At AirportArrival and Departure
Date VisitSeptember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
no
2/10

"atrocious flight information display system"

(United States)

Trip Verified | While the airport has some good qualities, they were all spoiled for me by their atrocious flight information display system. There were many delayed flights out of Edinburgh today, and the airport provided very little information about them on the FIDs. My flight time came and went with no announcement on the flight boards of the delay, but fortunately I had the airline’s app so I was informed. But many of my fellow passengers had no clue. Worse, I had to help an elderly woman who was on another delayed flight; she couldn’t figure out which gate her flight would be leaving from because the airport didn’t put the gate number on the FIDs, even after the time they said they would post it. Other passengers were simply advised by the FIDs to check their airline’s app for more information. Having a FIDs with up to date information is a minimum expectation of any airport, and while airline apps are a helpful tool an up to date FIDs is still necessary for those passengers who don’t have the app, or don’t have a foreign data plan, etc. Edinburgh needs to work on providing better information to its passengers.
Experience At AirportArrival and Departure
Date VisitSeptember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"the dirtiest, ramshackle corridor"

(United Kingdom)

Trip Verified | Great first impression of Scotland. Being held on the runway for a space, then walking through the dirtiest, ramshackle corridor to a warehouse, passing as passport control. Never seen an option to pay to jump the immigration queue. Only 2 desks open, so I guess they were surprised at our arrival. Almost an hour to be processed by the rudest, loudest staff and still a further wait for baggage - Schiphol is much more efficient. Then customs, with 5 people laughing and joking with each other and ignoring passengers. Arrivals looks like a homeless shelter that's been bombed. How are disabled people meant to be picked up if they can't pay the extortionate charge? There's no provision to take you to the free drop-off area. Taxi fares are a rip off. Hire cars are miles away and difficult to get to ... who takes a local bus with luggage?
Experience At AirportArrival Only
Date VisitSeptember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"primitive backward airport"

(Netherlands)

Not Verified | What a primitive backward airport. The security staff are rude and don't seem to know what they are doing and lack customer service. They all need retraining. Seriously I've been flying for 16 years and this airport where "Scotland meets the world"! Don't know which idiot came up with that slogan?
Experience At AirportDeparture Only
Date VisitAugust 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no