Edinburgh Airport

After a relatively smooth flight we got the usual Ryanair space at the furthest away spot at the terminal building. Obligatory buses were there to slow down the transfer - the first one couldn't leave until the second one was ready to go. No communication about how long it would take. I was bad enough that it took 15 minutes to get from the plane to passport control (we got through very quickly) only to arrive in the baggage hall where half a dozen bags came through and then nothing for 30 minutes. Again no communication. I can't help wondering about the customer care with airlines and airports. It seems to be missing at Edinburgh.

I travelled from here recently and I hadn't been there for a while and I was surprised how much it had changed. The staff were friendly and I was surprised how organised they were considering it was 6.30 in the morning! Going back to the airport itself it had just been done-up and they had opened the new low-cost departure lounge as well. Overall it is a great airport.

Used park and ride to airport which is an easy system. Baggage drop to airside took 10 mins. This airport is clean and simple to pass through. On return landing to car collection took less than half an hour and this included bag collection! There does seem to be an absence of customs. For non flying people no visible viewing places.

An easy airport to arrive at with just hand baggage off a UK domestic flight as one is quickly through the airport and there is a dedicated bus every 10 minutes to and from the city centre. Returning for my return flight I found only five out of the ten scanners at security in use despite being a busy holiday period. Queues to get through. Despite being very busy airside there are at least windows and seats so one can look out and watch the runway activity whilst waiting. Like most airports the food and drink outlets seem pricey but there is an airside Boots. There can be a bit of congestion with queues at several of the gates close to the central section of the terminal especially if it is an Easyjet flight where they are making people line up in the two columns left for Speed Boarding or right for the rest of us!

Still can't get over the drop-off and pick-up charges. Check-in queues are variable as usual. I don't understand the advantage of checking in online if I have baggage as I have to stand in a long queue anyway. Security clearance has improved and I found the staff extremely friendly. Passport control is much better although the slalom like barriers make me laugh. Luggage retrieval is haphazard - sometimes it's good but not if there are any other flights. They seem unable to cope with more than one flight at a time. Cost of parking is a nightmare here and the pick-up charge for pre-booked taxis is a rip-off. I would like to know what BAA are doing with the extra money they are getting from these charges.

We arrived back from Dubrovnik on a Sunday and were the only flight in the baggage reclaim area. The bags started to come through within 10 mins. However that was short lived several other flights arrived shortly after. Our bags were stopped and other flights luggage started to appear. We had to wait over one hour. During that time we saw several baggage handlers walk away. This is not the first time I have experienced this at Edinburgh Airport and it is a bad reflection on the service provided.

I've used Edinburgh Airport for trips to Amsterdam and to Brussels in the last week. Queues at security are short and relatively efficient staff fairly rude (but I find this typical of airport security anywhere). Airport is a good size: good range of shops and restaurants without having to walk miles to the gate. On arrival from Brussels on Sunday evening there was no queue at immigration. Bags arrived on the belt with 2 minutes. Toilets clean and well maintained. Short walk to the airport bus which is regular and good value. I was home in the centre of Edinburgh within 40 minutes of arrival on both trips. Used the car hire area twice in the last month for other trips: good range of providers.

EDI-LGW. 9.30 am flight. Line for BA was huge at the bag drop however we got to line jump as we were just going to London. Security was extremely slow at Edinburgh usually about 25 mins to get through pat downs and shoe checks for all. Airport much improved inside but bags are usually 25 min wait which seems like a long time as the plane is only a few metres away.

Departing for CGN. 10 minute queue for security (time of day 1100) better range of facilities than in the past. 15th May arriving from MUC at 1845. Ten minutes from plane to baggage to out the door! One point to note is that UK Borders Agency practice now includes fingerprinting you if you are not an EU national.

My local airport so use Edinburgh frequently. However on recent international flights if you arrive on an evening flight at "rush hour" the airport really let's itself down. On a flight back from Paris in January the airport was not ready with steps even although the cityjet flight arrived at the designated arrival time - we had to wait 20 minutes to disembark which meant we hit immigration at the same time as 4 other flights. Took another 30 minutes to clear immigration (surly Immigration staff - you leave immigration feeling like a criminal). Now given that this was 50 minutes since arrival at the gate you would have thought that baggage would be on the belt but another 30 minute wait for Baggage to arrive. Given that BAA are desperately trying to attract new destinations and flights to Edinburgh they should look at the arrivals part of the experience first.