Dublin Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 209 reviews
5/10
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5/10

Dublin Airport customer review

(Ireland)

Since T2 opened I've used both terminals regularly and I've found the experience to be pleasant and hassle free. The airport is clean and queuing seems to be restricted to the busy morning period only. Terminal 2 in particular is an absolute pleasure to use with short walking distances from check-in to gate.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Dublin Airport customer review

(United States)

Just flew in and out of terminal 2 for the first time. When you collect your luggage you have to get an elevator or escalator to access taxis. Fine with one bag but difficult with golf clubs or stroller and especially the elderly. On departure i went up and down 3 escalators to eventually go through security for a second time as I was travelling to US. Not sure it is as passenger friendly. No time to stop and browse in stores.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Dublin Airport customer review

(Ireland)

Dublin airport is a nice partly clean airport but the check in hall is badly organised and everyone is running around trying to find their check in desk. The rest of the airport is ok the food isn't the full shilling. On the other hand terminal 2 is brilliant I have flown to Boston numerous times and there is no queues or hassle.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Dublin Airport customer review

(Brazil)

Used the new T2 for the first time this weekend. Bright and empty. I saw no queues. Signage adequate. Food options only okay especially once you get past security where the coffee is horrific. Still T2 doesn't solve DUB's main problem which is that it has no rail transport link to the city centre and that the Airlink costs EUR6 one way. (There is still the 16A which takes ages but costs EUR2.30.)
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Dublin Airport customer review

(United Kingdom)

Dublin to Brussels yesterday morning at 06.40 Terminal 2. What other people say is spot on: the place is huge but badly laid out and the queuing times are awful. For instance we were directed to the far-left queue but with the "fast-track" lane joining there the line of people became very long. Allow yourself 40 minutes to get through security in time. Things did not improve on return (21.45). Only two people checking passports for EU flights when I could see that flights from half a dozen major European cities were scheduled to arrive within 30 minutes of each other - meant a delay of at least 20 minutes at Passport Control when all people want to do is get home as quickly as possible. I agree with comments that staff need a lesson in customer care. They're all far too serious and jobworth. My first visit through T2 was a negative one.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Dublin Airport customer review

(Ireland)

Terminal 2 a disastrous lay out. Dreadful signage and security personnel. Air travel is just getting worse and worse based on my experience here. The place itself is far too big for the traffic it handles and seems to be a complete waste of money. But the security personnel really take the biscuit. Training in how to treat passengers as human beings rather than cattle would help.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Dublin Airport customer review

(Ireland)

Dublin airport (now 2 terminals) is one of the strangest airports. Terminal 1 I use a lot. It was designed (and operated as) a multi-storey car park. The access ramps are still there and can be seen when arriving landside (facing the Terminal 2 building) - so no wonder that it has its drawbacks. Pier D light spacious and with some design flaws mainly relating to layout is fairly OK and of international standard though not excellent in any significant way. It is far removed from terminal 1 by curved walkway which does not have enough travelators. On the inside of this curve there is the original (beautifully restored) terminal from 1939. Gates A/C baby changing facilities are well below standard - better off not using them. Another very negative thing is security checks - most of the x-ray machines are often switched off so only part of the capacity is used - they rather see long queues than spend a few euros on efficiency. In this day and age you often have to take off shoes belts etc. There are no spaces to sit and put your shoes back on instead right after security you find yourself in the shopping area. Terminal 2 promises to be better laid out but those flying budget airlines (myself included) will remain stuck with terminal 1. Any complaints about it you should have just paid the higher price for an other airline that flies from the new terminal. Absence of airbridges is on insistence of budget carriers because boarding is quicker without the airbridges and decreases turnaround time. Gates A and C do have airbridges but not used on all flights.Shopping/food value far too expensive. Pier D is a 25-30 minute walk (even if young and fit) - no caddy service no hand luggage trolleys. Other than that Pier D is the more spacious.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Dublin Airport customer review

(United Kingdom)

Security is a nightmare at Dublin. Despite arriving in good time for our flight we spent an hour waiting to go through security. Only four of the security stations were in use despite the airport being mobbed. Consequently we had to rush the long haul to the Ryanair departure gate and only just managed to catch our flight.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Dublin Airport customer review

(United Kingdom)

Ryanair departure area is a long walk before you get to passports and baggage reclaim area. The volume of passengers is way down on the boom years so it isn't so congested.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Dublin Airport customer review

(United Kingdom)

I find Dublin a very frustrating airport in many respects. Arrived at what I consider to be the original part of the airport and it is extremely tired and user unfriendly for less able passengers. As usual long wait for the bags - 45 minutes - I have a theory that they prioritise Aer Lingus flights. Departed from the original part of the airport - lacking in space. The new terminal looks impressive hopefully the bags will be deposited a lot quicker in it.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no