Dublin Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 239 reviews
4/10
No Skytrax Rating
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2/10

Dublin Airport customer review

(Canada)

T1 layout is poor and very congested around the check-in area. Check-in and security screening lines are quite long. Dublin Airport Authority charges 1-2 euro for a plastic bag for liquids and if you do not have the coins you have to try to find change. Long walks to many gates and shopping is very poorly laid out just after security gates in T1. If you are looking for your VAT refund you have to make your way to Terminal 2 after security which will take 30 - 60 minutes round trip providing there are no line ups at the VAT desk. When arriving in Dublin Terminal 1 security is usually quite good but a fairly long walk from the gates. The baggage reclaim area is very dull and depressing and the exit signs are extremely confusing. This is not very good as this terminal was renovated within the last several years.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Dublin Airport customer review

(United States)

Changed planes in DUB a couple days ago. Upon landing it was very interesting to see grazing sheep cows and old farm cottages just beyond the airport perimeter fence instead of ugly industrial parks. T2 looks elegant clean and modern very impressive. Arrived from the US but had to clear immigration and "enter" Ireland in order to obtain connecting boarding pass to Dubai which was strange. All the airport staff were polite and courteous (including the local traveling public). The sole exception were the Polish women staffing the Emirates airline check-in counters who were extremely unfriendly and rude. Prices for food at the terminal were extremely high - comparable to Japan - so I did not buy anything. I wonder if main-street prices in Ireland are also this high? All in all transiting through T2 gives a very favourable impression of Ireland to the visitor and inspires one to pay a visit to this country.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Dublin Airport customer review

(United Kingdom)

Long queue at security but adjacent fast track security queue empty asked if I could use it but incompetent staff member declined the request. This staff manner is symptomatic of the decline in the country. Surely a can do attitude is better than a condescending negative attitude.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Dublin Airport customer review

(United Kingdom)

I live in Northern Ireland but prefer this airport over either of the ones in Belfast. I have never had any major difficulties coming in or out of Dublin. I agree with many that the queues are notoriously long but I accept that that comes with a busy airport and simply allow myself plenty of time! The upstairs airside food court is great if rather expensive and is a good place to escape the noise and crowds of other parts of the terminal and relax before your flight.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Dublin Airport customer review

(United Kingdom)

35 minute queue at security meant I almost missed my flight on Monday evening 25 June. We saw only one member of staff and asked about being moved forward but were told the queue was moving well. Only 5 of 16 channels open. The x-ray operator had to leave his post to check a man's bag there should be separate staff to do that to ensure everyone in the queue doesn't get held up. They should spend the money and get it sorted or lose custom. It was lucky that I was physically able to run 5 minutes through the terminal to the gate. All in all a dreadful experience.
Queuing Times 12345
Terminal Cleanliness N/A
Airport Shopping N/A
no
2/10

Dublin Airport customer review

(Ireland)

As a regular user of Dublin airport (T1 and T2) I never had any major complaints until yesterday (June 18th). A young security staff member was barking at people to push their articles along the security belt despite the fact the belt was moving backwards! Rudely told me to remove my shoes (nobody else had to) when I informed her that my shoes don't usually cause security issues she shouted that they were randomly checking shoes. I dread to think what impression the surly attitude of T2 security gives visitors to Ireland. Otherwise airport works reasonably well.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Dublin Airport customer review

(Ireland)

Terminal 1 has become a dirty and unfriendly place to leave from our arrive into since the opening of terminal 2. The toilets leave much to be desired. Some security staff have no professional standards of customer care and seem to go out of their way to highlight a most unfriendly demeanour. The restaurants serve bad food at high prices. The DAA needs to get its act together by insisting its core staff deliver a better service to its customers.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Dublin Airport customer review

(United Kingdom)

Flew Dublin to Amsterdam on the first flight of the day (6am). The infrastructure in place in T2 is quite good but early in the morning it all took some time to some to life. As per the standard model for airport check-in the time was given as at least 3 hours before the flight time. This is all very well but the airport didn't really open until 1.5 hrs before. Once through security which was quite slow given the small number of people at that time we were through to an airside that wasn't offering much as nowhere was open yet except for one 'OK' cafe. For an airport of it's size it seemed odd to close down so completely and offer so little to travellers which had to be there at awkward times.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Dublin Airport customer review

(United States)

First time to transfer at DUB on 4 May second time on return 11 May JFK-DUB-NAP with Aer Lingus. Aer Lingus is now my choice transatlantic airline whenever possible. T2 breezy transfers courteous immigration clean and convenient with enough eateries and shops to keep me satisfied. Water not always running from faucets quite sparse in men's toilet. They have USA Customs pre-clearance which I did not benefit due to afternoon flight.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Dublin Airport customer review

(Ireland)

Terrible organisation at terminal 2 this morning 19 may with several passengers missing flights and staff completely overwhelmed by the situation. This is a reflection of management incompetence because it is due to a lack of planning and lack of proper management of resources to ensure passengers are ushered through in a professional way. This is not the first time this has happened indicating that management do not learn from their mistakes. There are many occasions where terminal 2 is a pleasure so it can be done. Respect for passengers should be higher up on the agenda. In situations such as this morning staff are rude while others treat passengers with contempt. A more competent management planning today would help to make flying a more bearable experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no