Terrible organisation at terminal 2 this morning 19 may with several passengers missing flights and staff completely overwhelmed by the situation. This is a reflection of management incompetence because it is due to a lack of planning and lack of proper management of resources to ensure passengers are ushered through in a professional way. This is not the first time this has happened indicating that management do not learn from their mistakes. There are many occasions where terminal 2 is a pleasure so it can be done. Respect for passengers should be higher up on the agenda. In situations such as this morning staff are rude while others treat passengers with contempt. A more competent management planning today would help to make flying a more bearable experience.