Dublin Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 209 reviews
5/10
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4/10

Dublin Airport customer review

(Ukraine)

The T2 I used for arrival and departure was clean tidy and very convenient in every aspect. On arrival immigration took about 7 mins then easy to find bus to the city. On departure security check was a breeze and then to the gate area with beautiful views of the apron. The building is and the facilities are nice. Food prices are higher than reasonable the airport is badly under used so not enough customers to run high street prices. Good facility. Easy to use. Duty free is somewhat Dubai like - very uninspiring.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Dublin Airport customer review

(United Kingdom)

Good architecture decent design for its purpose at T2 at least though emphasis on escalators makes departures a bit of a long haul. Horrific prices on almost everything even by usual airport standards.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Dublin Airport customer review

(Ireland)

Had to wait on the aircraft for 5-10mins before we were permitted to disembark. We were then channelled through a very narrow area en route to Passport Control where we were met with a staggering queue. This was a Sunday evening and yet almost two-thirds of the passport booths were closed and several flights were waiting. We then snaked around until we were directed to a booth. We were then faced with another narrow exit and into a cluttered cramped Arrivals Hall. Overall the airport is of an average standard with tatty Burger Kings and car exhibits taking up too much space. It was also several degrees too warm.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Dublin Airport customer review

(United States)

I write just to warn those dropping off rental cars so that they can then fly from Terminal 1: Ask the car hire agency in advance about drop-off location because there are zero signs on the airport circular road for T1 car hire return only T2. Otherwise I mostly like Dublin Airport; walking distances seem no longer than most places. Check in can be very crowded but security and most sections of the airport are roomy and convenient. And I like that you walk a reasonably short distance outside the terminal to pick up a hire car rather than have to lug baggage on and off a van going to a distant location.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Dublin Airport customer review

(United Kingdom)

Can not see why people complain about walks etc no worse but better then many of the other airports I use this was the first time I have used T2 and was quite impressed no delays at security. but it was thorough. have used the airport twice in the past week with no problems.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Dublin Airport customer review

(Ireland)

Arrived at Terminal 2 on an Aer Lingus flight from UK. I expected to pick up the Dublin Airport Authority car park shuttle outside the terminal building as is the norm in any the majority of airports. Not in T2: you have to brave the elements go outside and drag yourself and luggage to terminal 1. No signs are on display to inform passengers no advance notice is given when making the car park booking. I rang DAA's customer service who were singularly unhelpful.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Dublin Airport customer review

(Ireland)

Refers to terminal 2. Building is spacious no real complaints about departing. Problems however arise on arrival into terminal 2. We arrived from Amsterdam taxied to the gate and exited the planet he walk from the plane to the immigration area took 12 minutes we had to go upstairs downstairs along corridors one of which had a travelator (not working) - when we finally got to the immigration area the exit was closed. No one thought to open the shutter and we were left waiting there in a corridor like herded sheep with no air con and no windows - after a 10 minute wait some passengers became enraged and started to pound on the shutter this had the desired effect and after a 5 minute pounding the shutter was eventually opened. At least 3 employees of DAA who were asked for an explanation just shrugged their shoulders and said it "wasn't their fault". Thankfully the process through immigration and customs was fairly swift. However when we exited terminal 2 and had to walk half a mile to terminal 1 to get the bus back to the car park. DAA have let Ireland down with this very poor service. I for one will never travel through terminal 2 again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Dublin Airport customer review

(United States)

Used Terminal 2 for coach class flights on EI to and from Chicago in May 2010. Very pleased with the airport. Using Aircoach we were at our friends apartment on the north edge of Central Dublin within 60 minutes of landing. Immigration and baggage claim was fast. Terminal 2 was open and spacious. We returned to the airport to pick up a rental car which was in the garage from Terminal 2 - a short walk. Note that you will return your car elsewhere - near the entrance to the airport - and have a bus ride back to the terminal. Check in was fast and US immigration lines were fairly short. You do go through customs even though you've checked a bag - you'll see a picture of your checked bag. Once through US customs there's only one small snack bar and tiny duty free so you may not want to go through too early. Before US customs a good choice of shopping and eating options. Main terminal is spacious although the US holding area is kind of cramped. Arrival in US was as if from a domestic flight even though we arrived at international terminal at ORD. It was very nice not to have to go through customs and immigration upon arrival in the US - and this would really be helpful if connecting in the US I think. I was pleased with DUB terminal 2.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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5/10

Dublin Airport customer review

(Israel)

Very efficient self check in stands fast check in. Good facilities for shopping coffee shops clean and tidy. Good public transport to city centre - however after 21.00 all eateries were closed!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Dublin Airport customer review

(Saudi Arabia)

My flight dropped me at Terminal 2 recently. It took me a very long time and after asking many people before I could find my car rental desk in Terminal 1. I was directed hither and thither by Information and other miscellaneous staff. The signage for Terminal 1 in Terminal 2 is virtually non-existent (there is one tiny sign which is hard to spot). There is a long walk from Terminal 2 to Terminal 1 (and vice versa). Terminal 1 appeared to be virtually deserted. I don't understand why Departures and Arrivals are on upper floors of Terminal 2. I was too exhausted by the early morning start and all the walking and Security to bother with the shops when I finally got through to the Departure Hall.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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